Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/31/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear bbb,Discord **** has sus[ended my account from their platform unfairly,I havent broken their terms of service in any other way. i have tried to appeal their request many times but an AI bot always replies, a human almost never reviews our tickets nor read the context of the conversation. I am looking for act of restoring on my account. Here are more details:Account Username: jinlab Time of ban: Sun, Apr 6, 6:25PM This year Thanks!

  

  Business Response

  Date: 06/03/2025

  On 6/3/2025 we responded to the user via ticket #******** with, 
  
  "Hello,
  
  Discord has disabled your account for violating our Terms of Service or Community Guidelines. Weve reviewed and confirmed this violation, and we will not reinstate your account.
  
  You shouldve received a system DM or email with more information. If you have any questions about your account being disabled, please refer to the account standing page under your account settings.
  
  Sincerely,
  Discord Trust & Safety,". 
  
  The ticket is now solved.

  Customer Answer

  Date: 06/04/2025

   
  Complaint: 23403053
  
  I am rejecting this response because:
  

  Based on my complaint, they gave the same response as before. The screenshots I sent prove that they replied without investigating the context or understanding why my account was suspended without reason, nor did they read my explanation

  
  Sincerely,
  
  ****** ******

  

  Business Response

  Date: 06/06/2025

  On 6/3/2025 we responded to the user via ticket #******** with, 
  
  "Hello,
  
  Discord has disabled your account for violating our Terms of Service or Community Guidelines. Weve reviewed and confirmed this violation, and we will not reinstate your account.
  
  You shouldve received a system DM or email with more information. If you have any questions about your account being disabled, please refer to the account standing page under your account settings.
  
  Sincerely,
  Discord Trust & Safety,". 
  
  The ticket is now solved.

• Initial Complaint

  Date:05/31/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Discord falsely terminated my account for a temporary duration in which I had spent lots of money on, refusing to unban said account even after I had proved the ban to be false.

  

  Business Response

  Date: 06/02/2025

  On 5/31/2025 we responded to the user via ticket #******** with, 
  
  "Hello,
  Discord has temporarily limited your account for spam and/or platform abuse. Our anti-abuse measures may have flagged your account for any of the following behaviors:
  * Sending a large number of direct messages in a short span of time
  * Participating in a server dedicated to spamming Discord
  * Selfbotting
  * Taking other actions on Discord for example, joining a ton of servers faster than humanly possible
  * Using third party tools to automate gift redemption, such as for Nitro gifts
  * Attempting potentially fraudulent activity
  While we understand you may not have malicious intent, we have to protect Discord as a whole, and this behavior can hurt Discord and its users.
  You may have been prompted to reverify your account. Completion of this process will lift the limitations that have been temporarily applied.
  Additional instances of spam and/or platform abuse, including participating in any of the behaviors listed above, may result in a permanent account ban.
  Sincerely,
  Discord Trust & Safety". 
  
  The ticket is now solved.

• Initial Complaint

  Date:05/31/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hey, i believe my account has been fasley suspended for child safety for joking around in a personal server with my friends, i genuinely didnt mean what i said as any type of child endangerment and the people i made the joke to were the same age as me (16 and older), i meant no harm by the joke i made. I had a friend of mine who made the same joke but she only got her account limited while mine got suspended. I really dont want to lose this account as it has dms and special memories that were from someone who is no longer here that i loved dearly. Me and many others have been mass reported in this server by recent raiders who were spamming **** and offensive language and somehow their accounts are still up and none of them are suspended despite being reported. Please unsuspend my account at the least, i will take my punishment of my violations still standing, but i want to eventually get my account back, Please understand that what i said was a joke and that i meant it to no underage child, i understand if i made someone in the server uncomfortable with this joke and i will refrain from using jokes like these in the future, please reconsider my account suspension. I would also like to add that i have an ongoing free trial subscription of nitro on my account and my card will be getting charged on the 5th of june and i have no way to cancel it and i dont wanna get in even more trouble for "fraud" thank you.

  

  Business Response

  Date: 06/02/2025

  On 6/2/2025, we determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.

  Customer Answer

  Date: 06/02/2025

   
  Complaint: 23402468
  
  I am rejecting this response because: What i said was not endangering a child it was a joke, its absolutely ridiculous yall choose to ban people over things that arent even a big deal yet you let the actual issues go unnoticed, and its funny because i reported someone for deliberately saying something inappropriate about minors and GENUINELY MEANING IT and their account is still up, yet somehow when i make a distasteful joke im immediately suspended? make it make sense, i did nothing wrong, and now yall are choosing to ban all my other accounts for ban evasion , a permanent suspension for what i said is completely unnecessary, yall could have limited my account or something. Please reconsider reinstating my account. thank you

  

  Business Response

  Date: 06/04/2025

  On 6/2/2025, we determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.

  Customer Answer

  Date: 06/05/2025

   
  Complaint: 23402468
  
  I am rejecting this response because: can i atleast talk to a human rather than being given the same automated bot response 
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:05/31/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My acc was banned on discord for violating community guidelines, however it was literally just left at that there was no explaning whatsoever and I emailed multiple times just to get the same AI response of your account will not reinstate acc no matter what. Even though they didn't say the reason I was banned, I am assuming it was because I said i was 11 in chat as a joke, if that is the case I am willing to provide identification in order to resolve the issue but I literally cannot find a human to talk to and only the discord AI *****.

  

  Business Response

  Date: 06/02/2025

  On 6/2/2025 we responded to the user via ticket #******** with, 
  
  "Hello,
  
  Discord has disabled your account for violating our Terms of Service or Community Guidelines. Weve reviewed and confirmed this violation, and we will not reinstate your account.
  
  You shouldve received a system DM or email with more information. If you have any questions about your account being disabled, please refer to the account standing page under your account settings.
  
  Sincerely,
  Discord Trust & Safety". 
  
  The ticket is now solved.
  

• Initial Complaint

  Date:05/31/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am submitting this complaint in regard to my Discord account being banned under what I believe to be unjust and unclear circumstances. My account, under the username ryot92, was banned after I used a specific emoji during a conversation. I was not given a proper warning or explanation as to how this violated Discords community guidelines or terms of service.I understand and respect the need for moderation and enforcement of community standards. However, in this case, I did not engage in any harassing, threatening, or otherwise malicious behavior. The ban appears to have been triggered solely by the use of an emoji, without any context or follow-up communication from Discords ************** team.I attempted to appeal the ban through the official process but received either a vague response or no clarification at all. This has left me with no clear understanding of what I did wrong, making it impossible to avoid similar issues in the future or to fairly defend myself.

  

  Business Response

  Date: 06/02/2025

  On 6/2/2025 we responded to the user via ticket #******** with, 
  
  "Hello,
  
  After further review of your situation, I've gone ahead and lifted the violation on your Discord account at this time.
  
  Please keep in mind that future violations of Discord's Terms of Service or Community Guidelines may result in further limitations, including the permanent deactivation of your account.
  
  Sincerely,
  Discord Trust & Safety,". 
  
  The ticket is now solved.
  

• Initial Complaint

  Date:05/31/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Discord account was unfairly terminated. I have spent money on this account, and the only responses I get from Discord are automated bot responses. Discord has stolen my money by doing this and is showing no signs of helping me retrieve it.

  

  Business Response

  Date: 06/02/2025

  On 5/6/2025 we responded to the user via ticket #******** with, 
  
  "Hello,
  
  Discord has disabled your account for violating our Terms of Service or Community Guidelines.
  
  You shouldve received a system DM or email with more information. If you have any questions about your account being disabled, please refer to the account standing page under your account settings.
  
  Sincerely,
  Discord Trust & Safety,". 
  
  The ticket is now solved.
  

  Customer Answer

  Date: 06/03/2025

   
  Complaint: 23401569
  
  I am rejecting this response because:
  

  This is similar to the same automated ticket response messages I have gotten from Discord in the past. No proof has been provided, nor any attempt to even explain it. 

  
  Sincerely,
  
  ***** *****

  

  Business Response

  Date: 06/03/2025

  On 5/6/2025 we responded to the user via ticket #******** with,
  
  "Hello,
  
  Discord has disabled your account for violating our Terms of Service or Community Guidelines.
  
  You shouldve received a system DM or email with more information. If you have any questions about your account being disabled, please refer to the account standing page under your account settings.
  
  Sincerely,
  Discord Trust & Safety,".
  
  The ticket is now solved.
  

  Customer Answer

  Date: 06/04/2025

   
  Complaint: 23401569
  
  I am rejecting this response because:

  Are you serious? It's the same exact copy and pasted bot response..

  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:05/31/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To sum it up my friend went on one of my alternative and I didnt even know for months he use to come over and send nasty photos to people on that account and which got that account banned and I went on my main as usual got banned but this time ip banned I am so mad I need this fixed right now I have people who live with me that I dont want their accounts to get banned my user name is a_ubo gmail is ********************* number **********

  

  Business Response

  Date: 06/02/2025

  On 5/31/2025 we responded to the user via ticket #******** with, 
  
  "Hello,
  Discord has disabled your account for evading a ban from another account that violated our Terms of Service or Community Guidelines. If you would like to appeal this action, we ask that you submit an appeal from the email associated with the account that was originally actioned for the violation.
  Sincerely,
  Discord Trust & Safety". 
  
  The ticket is now solved.

  Customer Answer

  Date: 06/03/2025

   
  Complaint: 23401565
  
  I am rejecting this response because: I have read reviews on discord on reddit their support never responds back I got wrongly taken of my account if you guys could just ask for my account back that would be great.
  
  Sincerely,
  
  **** Jama

  

  Business Response

  Date: 06/03/2025

  On 5/31/2025 we responded to the user via ticket #******** with,
  
  "Hello,
  Discord has disabled your account for evading a ban from another account that violated our Terms of Service or Community Guidelines. If you would like to appeal this action, we ask that you submit an appeal from the email associated with the account that was originally actioned for the violation.
  Sincerely,
  Discord Trust & Safety".
  
  The ticket is now solved.

  Customer Answer

  Date: 06/08/2025

   
  Complaint: 23401565
  
  I am rejecting this response because: They havent gotten too respond to my ticket yet I told the them the reason why I got wrongfully banned
  
  Sincerely,
  
  **** Jama

• Initial Complaint

  Date:05/31/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,Im reaching out regarding the recent permanent suspension of my Discord account. I understand the seriousness of the situation and want to express my sincere regret for what happened.I shared an image that, in hindsight, violated Discords Terms of Service related to child safety. At the time, I believed the content was educational and not inappropriate, but after further review, I realize the source and nature of the image were not appropriate for the platform.While I take full responsibility for this mistake, I want to emphasize that there was no malicious intent. I am 17 years old and a minor, and while this doesnt excuse the mistake, I hope it provides context for my actions and understanding of the platforms rules. There was absolutely no malicious intent behind what I shared. Ive had this account for over five years with a completely clean record and have always strived to follow Discords ************* respectfully asking if my account could be reinstatedeither fully or with restrictions such as removing messaging privileges. I would greatly appreciate the chance to continue using my account, even with limited functionality.Please let me know if theres any further information I can provide, and thank you for your time and consideration.

  

  Business Response

  Date: 06/02/2025

  On 6/2/2025, we determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.

  Customer Answer

  Date: 06/02/2025

  
  Complaint: 23401412

  
  I am rejecting this response because:

  I have used their service for 5 years and I have done nothing against their Terms of Service or Community Guidelines up until this point. I understand that what I did was against their policies, but there was no malicious intent behind it. I was trying to educate, not sexualize. I am devastated at this loss and my trust in this company is ruined. I respect their efforts in trying to protect minors from sexualization and exploitation, but as a minor myself, I now feel exploited; using their service for years and then punished for one wrongdoing. I understand the decision, as it was inappropriate what I did, but I would atleast like to download my chat logs and servers. I will never use Discord again.

  Sincerely,
  
  ****** ********

  

  Business Response

  Date: 06/03/2025

  On 6/2/2025, we determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.

• Initial Complaint

  Date:05/31/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is being filed because I was falsely suspended by Discord off of their platform.I havent done anything wrong and I believe my suspension should be lifted and my account reinstated.This suspension had occurred in around January of 2025.I tried making multiple tickets with discord support, but I havent gotten a single reply from a real human back.These were usually automated responses , without someone actually looking at the ticket or taking any action

  

  Business Response

  Date: 06/02/2025

  On 6/2/2025 we responded to the user via ticket #******** with, 
  
  "Hello,
  
  After further review of your situation, I've gone ahead and lifted the violation on your Discord account at this time.
  
  Please keep in mind that future violations of Discord's Terms of Service or Community Guidelines may result in further limitations, including the permanent deactivation of your account.
  
  Sincerely,
  Discord Trust & Safety,". 
  
  The ticket is now solved.

• Initial Complaint

  Date:05/31/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 29th, I received a notification that I had broken Discord's rules on my account, nightskaie. This violation set my account status to "limited." Within 6 minutes, I received another violation that permanently suspended my account. I was given no other reasoning other than "child safety." I have attempted to get a hold of support multiple times, any time I open a ticket it gets set to "solved" within 2 hours without any response from the support team. I have only received one reply from their automatic response bot, but it's been pure silence past that. I suspect that I was given a false ban and/or punishment, but I cannot get a hold of any human worker to verify because my tickets are being set to "solved" almost immediately. If my account may not be reinstated, then I at least ask for more clarification as to why it was punished. The lack of responses and transparency goes against everything within Discord's policies.

  

  Business Response

  Date: 06/02/2025

  On 6/2/2025, we determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.

  Customer Answer

  Date: 06/02/2025

   
  Complaint: 23401172
  
  I am rejecting this response because:
  I have received no information as to why this punishment has been laid out, which contradicts Discords transparency policies. This reads as a botted response, and I can assume that no human support has fully verified.
  Sincerely,
  
  ***** ******

  

  Business Response

  Date: 06/03/2025

  On 6/2/2025, we determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.
  

  Customer Answer

  Date: 06/03/2025

   
  Complaint: 23401172
  
  I am rejecting this response because:
  I was given the exact same response as before, indicating that I am communicating with botted responses. I am asking again for any bit of information as to what rules were violated. And if there is any re-evaluation of the account, I implore re-verification that there even is a violation of said rules. 
  Sincerely,
  
  ***** ******