Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/29/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This suspension had occurred in around June of 2025. (You will put your own ban date here , or you can remove this line all together)I tried making multiple tickets with discord support, but I havent gotten a single reply from a real human back.These were usually automated responses , without someone actually looking at the ticket or taking any action

  

  Business Response

  Date: 06/30/2025

  On 6/13/25, we determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.
  

  Customer Answer

  Date: 06/30/2025

  ???? ?? ????????? ??????? ????????:
  
  ? ?????????? ?????, ??????????????? ???????? ? ???????????????ID ********, ? ??????, ??? ??? ??????? ???? ???????????????
  
  ??? ??? ? ?? ??? ???????? ????? ????? ID ? ????????? ? ????????? ??????? ? ??? ??????? ?? ????? ? ??????? ????? ?? ????????????
  

• Initial Complaint

  Date:06/29/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing again as a followup to a previous complaint I have made about Discord **** where one of my demands was not met due to it being under a different email address. On February 21, 2025, Discord permanently suspended my primary account for a reason later proven false. Then, on March 20, 2025, Discord permanently suspended my secondary account for simply existing on the same home network as my primary account. Fortunately, on June 25, 2025, Discord acknowledged the wrongful suspension on my main account and promptly lifted it. However, Discord did not lift the suspension on my secondary account. I am afraid to log into my primary account at this time in fear that it might be targeted due to my secondary account still having a suspension.I would like for Discord to lift the suspension on my secondary account, as ********************** has confirmed I have not violated their Terms of Service. The account ID is provided ************************ Thank you for your consideration,****

  

  Business Response

  Date: 06/30/2025

  As of 6/30/25 we can find no record of communication in our ticketing system with the email attached to this complaint. We can address any questions regarding your account through our customer support portal here ********************. Please provide us with additional information through the support portal and we will be in contact to address your concerns.

  Customer Answer

  Date: 06/30/2025

   
  Complaint: 23535267
  
  I am rejecting this response because:

  I have gone ahead and created a ticket with this email and your support system. Please try again, thanks.
  
   
  **** K

  Customer Answer

  Date: 07/09/2025

  My apologies, I have corrected the information.

  Customer Answer

  Date: 07/10/2025

  My full last name is ******.

  

  Business Response

  Date: 07/11/2025

  On Date: 7/11/25 we responded to the user via ticket #******** with, "Hello,
   
  After further review of your situation, I've gone ahead and lifted the violation on your Discord account at this time.
   
  Please keep in mind that future violations of Discord's Terms of Service or Community Guidelines may result in further limitations, including the permanent deactivation of your account.
   
  Sincerely,
  Discord Trust & Safety". 
  
  The ticket is now solved.

  Customer Answer

  Date: 07/11/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ******

• Initial Complaint

  Date:06/29/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is being filed because I was falsely suspended by Discord off of their platform.I havent done anything wrong and I believe my suspension should be lifted and my account reinstated.This suspension had occurred in around June of 2025 under the username cannabisjunkie.I tried making multiple tickets with discord support, but I havent gotten a single reply from a real human back.These were usually automated responses , without someone actually looking at the ticket or taking any action.

  

  Business Response

  Date: 06/30/2025

  As of 6/30/25 we can find no record of communication in our ticketing system with the email attached to this complaint. We can address any questions regarding your account through our customer support portal here ********************. Please provide us with additional information through the support portal and we will be in contact to address your concerns.

  Customer Answer

  Date: 06/30/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Teddy Avante

• Initial Complaint

  Date:06/29/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is being filed because I was falsely suspended by Discord off of their platform.I havent done anything wrong and I believe my suspension should be lifted and my account reinstated.This suspension had occurred in around June of 2025 I tried making multiple tickets with discord support, but I havent gotten a single reply from a real human back.These were usually automated responses , without someone actually looking at the ticket or taking any action.ive spent money and time on this app and was banned for no reason at all.

  

  Business Response

  Date: 07/01/2025

  On 7/1/2025 we responded to the user via ticket #******** with, 
  
  "Hello,
  
  Discord has disabled your account for violating our Terms of Service or Community Guidelines. Weve reviewed and confirmed this violation, and we will not reinstate your account.
  
  You shouldve received a system DM or email with more information. If you have any questions about your account being disabled, please refer to the account standing page under your account settings.
  
  Sincerely,
  Discord Trust & Safety,". 
  
  The ticket is now solved.

  Customer Answer

  Date: 07/01/2025

   
  Complaint: 23534723
  
  I am rejecting this response because: I do not want my brothers account unbanned I want my account unbanned (Galacticstorms) ties to the email *************************** Ive spent over hundereds of dollars on nitro on the app and my account was tagged as a alternative account because I logged into discord on my brothers iPad and he was banned for child safety and I was banned for ban evasion out of the blue. Ive always been getting ai generated responses and if this doesnt get fixed I will sue because Ive done nothing wrong, I shouldnt be held accountable for my brothers wrongdoings.
  
  Sincerely,
  
  **** *******

  

  Business Response

  Date: 07/02/2025

  On 7/1/2025 we responded to the user via ticket #******** with, 
  
  "Hello,
  
  Discord has disabled your account for violating our Terms of Service or Community Guidelines. Weve reviewed and confirmed this violation, and we will not reinstate your account.
  
  You shouldve received a system DM or email with more information. If you have any questions about your account being disabled, please refer to the account standing page under your account settings.
  
  Sincerely,
  Discord Trust & Safety,". 
  
  The ticket is now solved.

  Customer Answer

  Date: 07/03/2025

   
  Complaint: 23534723
  
  I am rejecting this response because: my message wasnt even read?

  let me speak to a human
  
  Sincerely,
  
  **** *******

• Initial Complaint

  Date:06/29/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is being filed because I was falsely suspended by Discord off of their platform.I haven't done anything wrong and I believe my suspension should be lifted and my account reinstated.This suspension had occurred in around June 2025.I tried making multiple tickets with discord support, but I haven't gotten a single reply from a real human back.These were usually automated responses, without someone actually looking at the ticket or taking any action

  

  Business Response

  Date: 06/30/2025

  On 6/28/25, we determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.

• Initial Complaint

  Date:06/29/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is being filed because I was falsely suspended by Discord off of their platform.I havent done anything wrong and I believe my suspension should be lifted and my account reinstated.This suspension had occurred in around June of 2025 I tried making multiple tickets with discord support, but I havent gotten a single reply from a real human back.These were usually automated responses, without someone actually looking at the ticket or taking any action.

  

  Business Response

  Date: 06/30/2025

  As of 6/30/25 we can find no record of communication in our ticketing system with the email attached to this complaint. We can address any questions regarding your account through our customer support portal here ********************. Please provide us with additional information through the support portal and we will be in contact to address your concerns.
  

  Customer Answer

  Date: 07/01/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:06/29/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Appeal for Account Restriction Due to Unauthorized Activity I am writing this in hopes of getting a human, instead of an automated AI to appeal my account restrictions.Dear Discord Support Team,Im writing to appeal the recent restriction placed on my Discord account in relation to alleged malicious conduct. I believe this was the result of my account being compromised without my knowledge or consent.During the time my account was accessed by an unauthorized party, messages were sent to others falsely offering $50 Steam gift cards. As soon as I became aware of the situation, I took immediate steps to recover my account, secured it with a new password and two-factor authentication, and personally messaged affected users to inform them that I had been hacked and to ignore the previous messages.I want to make it clear that I would never intentionally engage in or support this kind of activity, and I do not want to be held responsible for something I did not do. I take the integrity of my account and the safety of the Discord community seriously and have taken all available steps to prevent this from happening again.I respectfully ask that you review my case and consider removing the restriction from my account. Im happy to cooperate fully if you need any more information from me.Thank you for your time and understanding.Sincerely,ito_en

  

  Business Response

  Date: 06/30/2025

  On 6/30/25 we responded to the user via ticket #******** with, "Hello,
  
  Thanks for writing in. Our team conducted an investigation and found that your password may have been compromised, and that another user may have logged into your account.
  
  As a result, weve temporarily suspended the account. You should've received an email with steps on how to reset your password. Once you reset your password, your account will be re-enabled.
  
  If you haven't received the email yet, you can also use our forgot password feature available from the login page here. Just type in your email address and then click "forgot password," and then you should get an email shortly with a link you can use to reset your password. Here's a link with more information as well.
  
  We recommend you check out the following resources:
  Four steps to a super safe account
  Tips against spam and hacking
  
  If you have any questions, just let us know here.
  
  Sincerely,
  Discord Trust & Safety". 
  
  The ticket is now solved.

  Customer Answer

  Date: 07/01/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *****

• Initial Complaint

  Date:06/29/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Discord is not looking at my discord ban appeal, they falsely limited me from discord for accidentally reporting a friend, the conversation was completely normal. The discord account that got limited is called toastbodywastaken.

  

  Business Response

  Date: 06/30/2025

  We are currently experiencing a higher than usual ticket volume. As of 6/30/25 ticket #******** is still listed in an open status and is currently under review by our team. Updates are pending. All communications regarding this matter will be done through the open ticket and not through this claim.
  
  

  Customer Answer

  Date: 07/01/2025

   
  Complaint: 23533581
  
  I am rejecting this response because: It did not solve my problem of getting my account unlimited, it was a false reason to limit my account
  
  Sincerely,
  
  Dako Dako

  

  Business Response

  Date: 07/02/2025

  We are currently experiencing a higher than usual ticket volume. As of 7/1/25 ticket #******** is still listed in an open status and is currently under review by our team. Updates are pending. All communications regarding this matter will be done through the open ticket and not through this claim.

• Initial Complaint

  Date:06/29/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm filing a complaint against Discord **** for wrongfully banning my account (username: paganbaptist) without any legitimate ********* account was permanently suspended for saying "really happy for u dude" - a completely innocent, supportive message that in no way violates any terms of service or community guidelines. This is absolutely ridiculous and shows how broken Discord's moderation system is.I'm asking that Discord review my case with actual human oversight and reinstate my account immediately. Their current practices are unfair and potentially harmful to consumers. Their customer service is non-existent, and they refuse to provide any real appeals process.Discord's complete disregard for their users and refusal to address legitimate concerns is unacceptable, especially when the "violation" was literally just being nice to someone.I'm asking that Discord review my case with actual human oversight and reinstate my account immediately. Banning users for positive, friendly messages is beyond unreasonable.

  

  Business Response

  Date: 06/30/2025

  As of 6/30/25 we can find no record of communication in our ticketing system with the email attached to this complaint. We can address any questions regarding your account through our customer support portal here ********************. Please provide us with additional information through the support portal and we will be in contact to address your concerns.
  

• Initial Complaint

  Date:06/29/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was unrightfully banned from Discord for the policy of "Ban Evasion" despite having never been suspended on another account at the platform-level. I have also never used alternate accounts to bypass server bans. I am appealing because the account that I use has been permanently suspended without any evidence provided against it. I have contacted Discord through their own appeal process, yet was met with an automated message to "appeal using the original email that violated policy." As I have not been suspended on any other accounts, this would be impossible for me to do, and the account I was already appealing on would be the original. I have also tried reaching out to Discord through social media, namely X, yet I was also met with automated responses.

  

  Business Response

  Date: 07/01/2025

  On 6/28/2025 we responded to the user via ticket #******** with, 
  
  "Hello,
  Discord has disabled your account for evading a ban from another account that violated our Terms of Service or Community Guidelines. If you would like to appeal this action, we ask that you submit an appeal from the email associated with the account that was originally actioned for the violation.
  Sincerely,
  Discord Trust & Safety,". 
  
  The ticket is now solved.

  Customer Answer

  Date: 07/01/2025

   
  Complaint: 23533337
  
  I am rejecting this response because: This response was inadequate due to the fact that I cannot appeal for an email that I do not have access to and never knew existed in the first place. The automated response does not fill in for person-to-person contact and understanding. As I have stated before, this would be impossible for me to do, as I only have one suspended account (the one this complaint is for). I only require a detailed explanation for my suspension as well as a reasonable verdict if there is any chance of my account being reinstated. If this is not possible, then this complaint will not be resolved successfully.
  
  Sincerely,
  
  **** M

  

  Business Response

  Date: 07/02/2025

  On 6/28/2025 we responded to the user via ticket #******** with, 
  
  "Hello,
  Discord has disabled your account for evading a ban from another account that violated our Terms of Service or Community Guidelines. If you would like to appeal this action, we ask that you submit an appeal from the email associated with the account that was originally actioned for the violation.
  Sincerely,
  Discord Trust & Safety,". 
  
  The ticket is now solved.
  

  Customer Answer

  Date: 07/03/2025

   
  Complaint: 23533337
  
  I am rejecting this response because: The complaint is once again unsolved. This will be my final attempt, as being repeatedly met with an automated response that isn't helpful is getting me nowhere. I'll try reaching out on X again, but if all else fails, I will give up on recovering my account and cease use of the app.
  
  Sincerely,
  
  **** M