Important information
- Customer Complaint:
Discord Inc. came to BBB’s attention in February 2020. A review of complaints was done in February 2025. Complaints on file concern consumer accounts being disabled.
Consumers are encouraged to review Discord Inc. Community guidelines and Terms of Service at the links below.https://discord.com/guidelines
https://support.discord.com/hc/en-us/articles/18210965981847-Discord-Warning-System
Complaints
Customer Complaints Summary
- 3,716 total complaints in the last 3 years.
- 2,962 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:07/05/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I do apologize for another email but Discord is not helping me again. I have recently gotten my account unbanned but they have not unbanned my other account. I have submitted a ticket to them asking them to lift my ban since my other account got banned. The account I want unbanned was banned for "ban evasion". The ***** bot in the email they sent had said to use the email associated with it even though I did. I have been waiting for a response ever since and have gotten nothing.The account in question is the following:alucard._1(Username)962077393735016479(ID)I would appreciate if you guys would ask them to have a human manually review my appeal instead of the ***** bot telling me to. I do appreciate whoever is reading this for taking the time to at least attempt to help me out.
Business Response
Date: 07/07/2025
On 7/7/2025 we responded to the user via ticket #******** with,
"Hello,
After further review of your situation, I've gone ahead and lifted the violation on your Discord account at this time.
Please keep in mind that future violations of Discord's Terms of Service or Community Guidelines may result in further limitations, including the permanent deactivation of your account.
Sincerely,
Discord Trust & Safety,".
The ticket is now solved.Customer Answer
Date: 07/07/2025
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
Jayden ******Initial Complaint
Date:07/05/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This complaint is being filed because I was falsely suspended by Discord off of their platform.I havent done anything wrong and I believe my suspension should be lifted and my account reinstated.This suspension had occurred in around July of 2025 I tried making multiple tickets with discord support, but I havent gotten a single reply from a real human back.These were usually automated responses , without someone actually looking at the ticket or taking any actionBusiness Response
Date: 07/07/2025
We are currently experiencing a higher than usual ticket volume. As of 7/7/2025 ticket #******** is still listed in an open status and is currently under review by our team. Updates are pending. All communications regarding this matter will be done through the open ticket and not through this claim.Initial Complaint
Date:07/04/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I'm reaching out because I believe my account was suspended by mistake. I've been using Discord for almost five years and l've never had anything like this happen before. (Spent over 100 dollars on that account as well) I tried to attach the photos of all the money i spent but i cant access my other account wheres it suspended but thats south the course of my whole discord span A few days ago, I was in a group chat where someone started acting really weird, asking for nudes. I'm 16 and so were most of the people there, so l immediately said no and told another person in the chat (who was older) to delete the inappropriate pictures she sent because the group was underage. Another person kept pushing her to send more pictures, and I reported that person too.After that, I was sent a **** photo by someone (again, l'm 16), and I blocked them right away.That same person started sending me threats, saying awful things like they wanted to **** me. I reported that as well because I didn't feel safe.I don't understand how, after all that, I'm the one who got banned. I was only trying to do the right thing. My account ID is : ****************** created on 8/12/2020 Im asking for my account to be unsuspended if that is possible thank you!Business Response
Date: 07/08/2025
On 7/8/2025, we determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.Customer Answer
Date: 07/14/2025
Complaint: 23558493
I am rejecting this response because:
The bot responded and I was looking for a human response I move into legal action if necessary. I am simply requesting a human to look into my case
Sincerely,
Sirah ****Business Response
Date: 07/15/2025
On 7/8/2025, we determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.
Customer Answer
Date: 07/16/2025
Complaint: 23558493
I am rejecting this response because: My account was still wrongfully suspended. I am asking for a real person to review my case not an AI or a bot discord is using. Cant you guys see I am clearly the victim in the photos I attached in the first email. Please have someone look into it. Thank you very much. Also there is currently an active ***** subscription on the account that got suspended and I cant even stop the subscription. I still would like a human to review my case.
Sincerely,
Sirah ****Initial Complaint
Date:07/04/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not at fault for the ban on my account. I logged in on my friends phone who may be flagged for ban evasion himself, however I got banned for logging in on his phone. This is simply not fair, and I would like my accounts reinstated because I have put alot of effort into them and even ID verified one. This is a completely false ban.the accounts that were banned in the process are - one associated with the email ******************** and this email that i am submitting from, ********************** i would like both accounts reinstated, especially ******************** because i own a server on that account and have id verified it, i would like that account to be prioritized.Business Response
Date: 07/07/2025
On 7/7/2025, we determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.Customer Answer
Date: 07/07/2025
Complaint: 23558461
I am rejecting this response because: the ban is not my fault, another user got one account flagged for ban evasion on their device, and as I logged into my account on their device I had got my account suspended as well for no reason. I got caught in the mix for no reason and now my main account ******************** has been suspended and I would like it unsuspended please. I own a server on it as well.
Sincerely,
SouhailBusiness Response
Date: 07/08/2025
On 7/7/2025, we determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.Customer Answer
Date: 07/08/2025
Complaint: 23558461
I am rejecting this response because: i am not at fault for the ban on my account due to *********************** moderation system suspending my account for logging on to another device that was flagged for ban evasion, even though the device was not mine. I did not evade any bans on ******************** and would like the account unlocked as i own a server on it and have ID verified it
Sincerely,
SouhailInitial Complaint
Date:07/04/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
You may have heard that there's a banwave going on discord recently because of their **. The ** is suspending users for their messages that aren't even breaking any kind of TOS. I was a victim of one of those users. The message that got me suspended said "me and my favorite server member (not telling who)" (screenshot attached below). It got flagged as "child safety". That message was a response to a video of 2 adult women that aren't doing anything anything against TOS... I wasn't talking about a minor and there's no reason to think I was. If it's not ** that suspended me, I for sure know it's cause that server has a bunch of anonymous mass reporters and one of them chose to report me next. But discord support is also using ** and people can't get the help they want. I did contact discord support and they think what did *is* against TOS. Please help, this app isn't something I use for just socializing, but also for business. If my past clients dm me again, they will think I'm ignoring them... If you need more info, I will contact againBusiness Response
Date: 07/08/2025
On 7/8/25 we responded to the user via ticket #******** with, "Hello,
After further review of your situation, I've gone ahead and lifted the violation on your Discord account at this time.
Please keep in mind that future violations of Discord's Terms of Service or Community Guidelines may result in further limitations, including the permanent deactivation of your account.
Sincerely,
Discord Trust & Safety".
The ticket is now solved.Initial Complaint
Date:07/04/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My Discord account was unfairly banned by Discord moderation due to language translation errors. Since my native language is Spanish, I have tried to open several tickets with Discord to explain that the ban which suspended my account is unjust because I did nothing wrong. What happened was an unfair translation error, and several Discord users took advantage of the situation and reported my account to get it banned. Because when reading it with a quick translation context, it seemed like an infraction, but it was nothing harmful. I was just explaining to several users what had happened and why I had asked them to help report a user who had just broken **********************'s rules. In doing so, I used several separate messages; one of them ended up in a bad translation context that, if Discord had read it completely, they would have understood it was nothing wrong.I tried making multiple tickets with discord support, but I havent gotten a single reply from a real human back.These were usually automated responses , without someone actually looking at the ticket or taking any actionBusiness Response
Date: 07/07/2025
On 5/28/2025 we responded to the user via ticket #******** with,
"Hello,
Your account was disabled for violating our Terms of Service or Community Guidelines. We will not reinstate the account.
Sincerely,
Discord Trust & Safety,".
The ticket is now solved.Initial Complaint
Date:07/04/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My account was banned by ********************** under the reason of child safety. I am absolutely certain that I have never violated any community guideline, nor have I shared any inappropriate content or behaved inappropriately in any way.Additionally, my brothers account was later banned for ban evasion, which we believe happened only because we use the same computer and internet connection. We are two separate individuals with separate accounts.We were not given any clear reason or proof, and we never received any warning. This has caused extreme frustration as we feel unfairly punished for something we didnt do.I am respectfully asking Discord to review our accounts again, as we believe this ban is a mistake.We simply want our accounts reinstated and to continue using the platform fairly and *************** Discord User ID: ******************Business Response
Date: 07/07/2025
We are currently experiencing a higher than usual ticket volume. As of 7/7/2025 ticket #******** is still listed in an open status and is currently under review by our team. Updates are pending. All communications regarding this matter will be done through the open ticket and not through this claim.Initial Complaint
Date:07/04/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My Discord account (username: llegendd, email: ************************** was permanently suspended for an alleged child-safety violation around May 10, 2025. I did not knowingly share any illegal or underage content. The image in question was a repost from a public ******* link that appeared to depict consenting adults with no age warnings. I understand that reposting without verifying the original source can breach Discords guidelines, and I sincerely regret that lapse in judgment.I have spent over $600 CAD on Discord through ***** subscriptions and server boosts. My account is not just a free profile but includes significant paid purchases and hosted communities that I can no longer access. Losing access to this account without a clear explanation or opportunity to correct the issue represents a significant financial loss.I appealed Discords decision via their standard support channels multiple times but received only generic, automated responses that provided no meaningful review, evidence, or detail about the violation. I am using the BBB complaint process to request that Discord conduct a human review of my appeal and provide either (a) reinstatement of my account or (b) a full explanation of the violation with evidence so I can comply with the policy. If Discord is unwilling to review or reinstate the account, I am requesting a refund of the $600+ spent on Nitro and boosts.Business Response
Date: 07/07/2025
On 7/7/2025, we determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.Initial Complaint
Date:07/04/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This complaint is being filed because I was falsely suspended by Discord off of their platform.I havent done anything wrong and I believe my suspension should be lifted and my account reinstated.This suspension had occurred in around the end of June of 2025.I tried making multiple tickets with discord support, but I havent gotten a single reply from a real human back.These were usually automated responses , without someone actually looking at the ticket or taking any action.Business Response
Date: 07/07/2025
On 7/7/2025 we responded to the user via ticket #******** with,
"Hello,
After further review of your situation, I've gone ahead and lifted the violation on your Discord account at this time.
Please keep in mind that future violations of Discord's Terms of Service or Community Guidelines may result in further limitations, including the permanent deactivation of your account.
Sincerely,
Discord Trust & Safety,".
The ticket is now solved.Initial Complaint
Date:07/04/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This complaint is being filed because I was falsely suspended by Discord off of their platform.I havent done anything wrong and I believe my suspension should be lifted and my account reinstated. i This suspension had occurred in around april of 2025 I pressed a link and my account got hacked and started mass spaming inappropriate messages to join their server.I tried making multiple tickets with discord support, but I havent gotten a single reply from a real human back. i made another account thinking it was a system error and then that account got banned aswell These were usually automated responses , without someone actually looking at the ticket or taking any actionBusiness Response
Date: 07/08/2025
On 7/8/25 we responded to the user via ticket #******** with, "Hello,
After further review of your situation, I've gone ahead and lifted the violation on your Discord account at this time.
Please keep in mind that future violations of Discord's Terms of Service or Community Guidelines may result in further limitations, including the permanent deactivation of your account.
Sincerely,
Discord Trust & Safety".
The ticket is now solved.
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