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Business Profile

Computer Software Developers

Zendesk

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software Developers.

Complaints

This profile includes complaints for Zendesk's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Zendesk has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Zendesk

      989 Market St San Francisco, CA 94103

    • Zendesk

      410 Townsend St Ste 3850 San Francisco, CA 94107-1537

    • Zendesk

      25 W Main St Ste 800 Madison, WI 53703

    Customer Complaints Summary

    • 61 total complaints in the last 3 years.
    • 17 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/16/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have lost data in the data base and tried to get someone from tech support to help me to no one can even talk to me even though they decided to change the way the system works

    • Initial Complaint

      Date:11/10/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I just recently purchased the *** and I paid $125 so I can use the program right away and not have to wait to be able to use features that when the free trial is over I can use, I bought it and bought the credits for it I was able to make ***************************************************************************************** for over 12 hours now I really like this program and I would like to continue using it but I need them to respond to my inquiry it's urgent and I paid a lot of money to be able to use this service and they blocked my account for no good reason as they were charging it

    • Initial Complaint

      Date:10/23/2022

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I finally saved enough money for ridetech suspension for my **** Impala SS convertible car I had for over thirty years and restoring past 20 did ****** search Ridetech suspension MBGRAM generated and offered financing and also ten percent discount on purchase so I purchased 10-10-22 and the next day I called to inquire about financing but there customer service number NEVER answered so I emailed I noticed the computer generated responses and I cancelled few hour later they emailed saying that product had been discontinued and my order had been cancelled and refunded so I called no answer dozens of times emailed got a response saying **** ACTT department. Will contact when refund is completed after day seven after several emails and same robotic emails that day I called ridetech directly they informed me that there product had not been discontinued and offered by several manufacturers then I knew there were lying and look deeper T online review and seen more of the same I'm a IHSS worker and my wife on disability this is crippleing

    • Initial Complaint

      Date:10/22/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I mistakenly bought software from PDF Suite, "powered by Zendesk," thinking that I was buying an Adobe product. It turned out not to be usable when I tried to sign a document. I requested they cancel my purchase and issue me a refund, and I got an email from a customer service rep asking the reason. I gave the reason, and later I also was able to online-chat with another rep, and they assured me they could help. Hours have passed, however, without further word. I am concerned I will not be able to recoup my $104 from them.

      Customer Answer

      Date: 11/14/2022

      Cara Diaconoff <******************>
      ??????
      To:**** PSun 11/13/2022 6:28 PM
      Start reply with:Great, thanks for letting me know!Glad to hear it!Thank you for letting me know.?Feedback
      Hello--Thanks for your message of today. This is to let you know that the company that was partnering with Zendesk has given me a refund, so this complaint is as resolved as it probably will be!Thanks for your help.All the best,
      ***************************

    • Initial Complaint

      Date:10/21/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a Halloween video player, it supposed to play videos on a screen in your window. The player did not come with any of the videos they used to advertise this item. I've been trying to return this item for two weeks now, the company has withheld the return address.

    • Initial Complaint

      Date:09/30/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Do not do business with this company! Our business decided on September 30, 2021 to give Zendesk a try so we purchased a Zendesk Suite Growth Subscription for 6 users. We learned shortly after that we would not be able to integrate Zendesk with our site, which is unfortunate but not there fault. As our renewal time approached I reached out to the only contact I have at Zendesk, the chat bot on their support page. After jumping through several hoops to attempt to cancel I was told my account manager would be in touch. After a few days of waiting I responded to the support ticket email and let them know it needed to be handled immediately. I finally received a response from my "account manager" stating that I needed to cancel my subscription at least 30 days before renewal. I pointed out that it was 42 days until the renewal at that time and that it needed to be cancelled. After another couple of days with no response I emailed again asking for a phone call. I finally received an email saying that the account would be set up to cancel at the renewal date. Low and behold the renewal date comes up and they auto-charge my account for the full subscription price. I'm back in chat trying to get this taken care of but their customer service is a joke, and it is what they sell to other businesses! Do not do business with this company, they know that most tech integrations are costly to change so they rely on that to rope you in and keep you tied to their subscription. If you do try to get away they use shady practices like this and do anything possible to not cancel accounts.

    Zendesk is NOT a BBB Accredited Business.

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