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Business Profile

Computer Software Developers

Zendesk

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software Developers.

Complaints

This profile includes complaints for Zendesk's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Zendesk has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Zendesk

      989 Market St San Francisco, CA 94103

    • Zendesk

      410 Townsend St Ste 3850 San Francisco, CA 94107-1537

    • Zendesk

      25 W Main St Ste 800 Madison, WI 53703

    Customer Complaints Summary

    • 66 total complaints in the last 3 years.
    • 20 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/24/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Zendesk operates the technology behind ****** Research Intl Breakthrough app. The app does not work on ******* S24 phone. I have emailed, called, and texted for over a month to ****** Research I never received a call or email on how to resolve the issues with this app. Zendesk sends the same automated message over and over the only thing difference in the message is the number within it. No solutions was ever offered. No one ever answer the phone. The Breakthrough app is horrible and doesn't work. You can't open or download the *** programs. I went to Best Buy Geek Squad and the ******* store, no open could open the programs or download them. I placed a BBB complaint against **************************** for a full refund of the money I spent on the ***************** Within program which is $495.00.

    • Initial Complaint

      Date:09/22/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order for a jacket on August 4. It was supposed to arrive no later than August 12 but I still have not received the order. I have contacted *********** and Zendesk 9 times about the order. Only After I disputed the charges they emailed me to say that they received a charge back request and they could not send the item or issue a refund unless I cancel the charge back request. They are refusing to send the jacket or the refund.

    • Initial Complaint

      Date:09/12/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In ******* and again in August of 2025, I attempted to register an LLC through the official North Carolina Secretary of State website (*********************). On both occasions, I was unknowingly redirected to a third-party website that presented itself as an official filing service. As a result, this company processed two separate sets of unauthorized withdrawals from my debit cardtotaling $519 in ******* and another set of charges in August. My bank is currently investigating the August transactions; however, I was informed that the ******* charges fall outside the 180-day dispute window and cannot be refunded. The individual continuing to contact me regarding these filings is using the email address ********************************************* and identifies herself as follows in her email signature:***** Account Manager ********************************************* ************** I am requesting that this matter be formally investigated as potential fraud, and that any additional steps be taken to prevent further unauthorized access or communication.

    • Initial Complaint

      Date:09/11/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I did NOT agree to prepayment or a nonrefundable reservation!!!!!! $392.00 came out of my account this morning and I received this "itinerary" saying I agreed to nonrefundable prepayment!!!! This is obviously a scam as there is no way to reach them. I thought I was smarter and was obviously not. I'd like my $392 refunded but, if nothing else, I want to file a complaint to the evidently huge list of complaints.

    • Initial Complaint

      Date:09/04/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They advertised the book as a spiral bound book that can be open, and the pages wont turn. After I paid 495 I was then told that it was an e-book which is false advertising. They do not offer refund so apparently Im not the first ****** to complain. If I cant get my 495 back I just want people to beware of their products and their shoddy business sense

    • Initial Complaint

      Date:08/20/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 7/14/25, I ordered two pair of shoes from ************* that were advertised on *** website. The FinddBest site and sales receipt promised a 90-day Satisfaction Guarantee with full refund, no questions asked. These shoes arrived on 8/6/25. The shoes I ordered were size 13. The shoes that were sent to me were approximately size 11.5 or smaller. On 8/11/25, I requested a refund. I was told on 8/11/25 via email that they could accept returns or exchanges. Over the next 8 days, I have declined multiple offers beginning at 15% refund up to 40% refund...each day, the refund percentage goes up 5%. I am clearly getting responses from an email bot programmed to not issue a refund...as indicated that every email I have gotten has been to "Dear ******** despite my complaining and requesting a human agent to respond to me.The organization I am communicating with is ********************************************** I have included the original sales order number 3595 (to finddbest) and all email correspondence.

    • Initial Complaint

      Date:07/12/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Zendesk is useless and their interface is not user friendly and instead of providing help It's like they do everything in their power to not provide help and just aggravate the user.

    • Initial Complaint

      Date:06/12/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had an email sent to my gmail today June ******* and it said they would give me a service For 1.00. They were scamming me. They asked for a free will offering and i have 1.00. Next thing you know Ive been charged ***** for a subscription. They also charged me another ***** plus the 1.00. They asked for my ****** and charged me ***** total. I did let them know i was not interested. I havent heard anything since.

    • Initial Complaint

      Date:05/31/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Around the date of 5/14/2025 I completed a reward on the website **************** worth $75 for the mobile game Warhammer: Tacticus. Zendesk is responsible for running the support for this game developed by *****************. I spent many hours on it and even went the extra mile to ensure I completed it correctly within the designated timeframe. They were able to track and give me credit for all of the smaller rewards I achieved but when it came to this much larger reward advertised they claim to have mysteriously not tracked it. I've tried for over two weeks now to get them to work behind the scenes with their offer partner and look into what went wrong so that they can make this right. A member of their support team banned me from putting in further support tickets with Zendesk out of pettiness. I asked to speak with a more senior agent with knowledge of their partnership with the ******** website as it was clear to me he did not know what I was talking about. He claimed that this was a Freecash issue alone even though it is the studio he worked for that failed to track my progress in the game correctly. He then proceeded to close the thread while I was still seeking support. I have yet to get an explanation from either side about went wrong as they claim it is a privacy issue and they cannot reveal their methodology. This seems very shady and scummy to me as every reward for a smaller monetary prize both before and after has tracked without a single hiccup.

    • Initial Complaint

      Date:05/23/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      6 MONTHS ago, I renewed my membership subscription with zendesk.. it was a chat service i used for years. It had automatic answers also called triggers and my business was doing fine. When i renewed, zendesk stopped the automatic answer triggers without explanation or warning. It took me months to find out because i thought all was ok. I found out they changed the service for stand alone chat service to a more comprehensive service but they did not tell me or warn me about it. My business website thrived on just those triggers that they took away without warning and not telling me they are changing the service . It took me months to find out because the chat was answering all the visitors answers and it was an automatic process. As my business went to zero, I discovered yesterday that they had cut the triggers long time ago... I tried restoring the service to what it was before but i have being chatting with service at zendesk but it is impossible to get help. They answer but do not help me restore my triggers so I can continue with my business. First, I need to restore my service to what it was that was limited without warning. It is impossible to get in touch with someone to help me at zendesk.

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