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Business Profile

Computer Software Developers

Zendesk

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software Developers.

Complaints

This profile includes complaints for Zendesk's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Zendesk has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Headquarters Location

      Zendesk

      181 Fremont St Fl 17 San Francisco, CA 94105-2890

    • Zendesk

      410 Townsend St Ste 3850 San Francisco, CA 94107-1537

    • Zendesk

      989 Market St San Francisco, CA 94103

    • Zendesk

      25 W Main St Ste 800 Madison, WI 53703

    Customer Complaints Summary

    • 50 total complaints in the last 3 years.
    • 14 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/28/2026

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      TesterMAX app is refusing payout claiming I have duplicate accounts.I've earned $312.18 they've only paid me out $70. From what I've read online and in the "chat" section of the app they do this to several individuals.

    • Initial Complaint

      Date:07/10/2026

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I played games on this app and I have proof of it they owe me sixty dollars I tried to cash out and it says processing.... I wrote to them and they tried to state I was flagged for fraudulent behavior when I have proof of all I have done. I explained to them they need to make a log in so when I have to reset my phone I can just log into my account but instead I have to start over. So I have done nothing wrong. I will not be called a fraud and have what is owed to me not paid.

    • Initial Complaint

      Date:07/08/2026

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello Zendesk, as agent for Playtime/Gamelight,, makes unsubstantiated claims on my usage and keeps responding with the same generated auto response which is a violation of the privacy policy they are held to which allows for the dispute of inaccurate info.I was entited and continued to be enticed by the gaming app to spend funds for rewards despite a rejection by Zen Desk. I am owed $700 in claims from the company who has made no effort to actual human response as a shield to allow the gaming connection company to steal funds by collecting referral payment but not paying promised rewards. ZenDesks behavior is unethical and possibly illegal. I have attached the repeated and clear unmonitored auto messaging provided by zen desk done in an effort to allow for the theft of funds

    • Initial Complaint

      Date:04/12/2026

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The item was supposed to ship February 27th. I pre ordered the item. Have tried to contact the business multiple times, but all it will do is send an automated message with no time frame update.

    • Initial Complaint

      Date:03/07/2026

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      REMOVED(BUW) (Lodging Support)REMOVED4:57PM EST Dear REMOVED,This response is related to your reservation for Itinerary # H14560019.Your refund is being processed. It can take up to 7 business days for the credit to appear on your bank statement. A text message will soon be delivered to your phone notifying you of the refund as well. We look forward to assisting you with your future hotel reservations.Sincerely,REMOVEDRight from the start this reservation was bad. Called reservations number got three different prices within 20 mins. All, were $40 over the offering I found once we were in the room. REMOVED! The hotel looks nice outside but it's run down inside. Walls are thin. It's noisey. Beds are stiff. Pillows are lumpy. Phone receiver not working. Bathroom sink stopper broken. It's stuck closed. Bathroom door sticks & hard to close. Floor rug squares are lifting. Overpriced and we are Hilton Honors members. And they place a $75 hold on your credit card, just in case you ?????? There's no mini bar in the REMOVEDis included! REMOVED

    • Initial Complaint

      Date:02/19/2026

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered their Bird Nesting Material which came from REMOVED. They Charged me an extra $REMOVED.66 for process which was NOT on the order itself. I asked for a refund of #REMOVED.66. As you will see in the e-mail attached, they have continued to tell me that the refund is in process. As of today I have not received this refund. In my opinion they are stealing my $ Thank You for your attention to this matter

    • Initial Complaint

      Date:12/25/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Scam - Items are Misrepresented in the Pictures The ornaments are described as "REMOVED". They are cheap plastic. The pictures show 3D figures/scenes inside the ornaments, but it is just a picture printed on a disc. The pictures of the marbles show graphics inside the marbles, but it is just a sticker on the outside of a glass half marble. I wrote the company immediately with my complaints and received two replies that totally ignored my complaint giving me a ton of hoops to jump through just to start the process of a return. The items I ordered are nothing like their pictures and the return process is basically non-existent.

    • Initial Complaint

      Date:12/09/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I played the game and it promised the money would be there immediately. Instead the first payout came 2 days later and the second one never came they made up a lie when I emailed them. I looked u the reviews on the game page and I am not the only one having this issue. I would love to get payed because I needed that money to pay for a bill.

    • Initial Complaint

      Date:11/21/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been attempting to get this refunded since September 14th 2025. This was never supposed to be a subscription to anything. My discover card should have been kept on file for a supposedly one time cost. The original purchase was for one time and we did not ever agree to re occurring charges. I have called and waited days for return calls, only to find out its out of your 7 day window. I called well before those 7 days were up. I want my money back to my account and my card removed from any further business with you.

    • Initial Complaint

      Date:11/17/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Credit card (upgrade) company notified me of two transactions suspected to be fraudulent with my card. The charges were indeed not placed by me, and the company then refused to honor my dispute, forcing me to pay the fraudulent charges incurred. They refused to reopen the dispute when I reached out again.

    Zendesk is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. As a matter of policy, BBB does not endorse any product, service, or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

    When considering complaint information, please consider the company's size and volume of transactions. Note that the nature of complaints and a company’s responses to them are often more important than the number of complaints. BBB Business Profiles generally cover a three-year reporting period.