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Business Profile

Computer Software Developers

Zendesk

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software Developers.

Complaints

This profile includes complaints for Zendesk's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Zendesk has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Zendesk

      989 Market St San Francisco, CA 94103

    • Zendesk

      410 Townsend St Ste 3850 San Francisco, CA 94107-1537

    • Zendesk

      25 W Main St Ste 800 Madison, WI 53703

    Customer Complaints Summary

    • 59 total complaints in the last 3 years.
    • 14 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/24/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Their email is ********************* Approx dates June 3,10,18 3 times,22,23 July13,23.

    • Initial Complaint

      Date:07/20/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered this and they sent some little something I have no idea what it is or what its used for but they will not talk about sending me the right product I ordered I think this may be a fraud site could you please help me either get my correct product or my money back

    • Initial Complaint

      Date:06/23/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had a Zendesk subscription for my business ******* Accounting Solutions - tied to my *********************************** email address. My business went out of business on April 22nd 2022, at which time I terminated my website, which resulted in me no longer having access to the *********************************** email address. On May 24, 2023 I received a charge of $228 for the new annual subscription. On June 8, 2023 I contacted Zendesk to inform them that I wanted to cancel my subscription and requested a refund. I was informed that my subscription would be canceled and a refund would be issued. My subscription was in fact cancelled, yet a refund was never issued.ON May 24, 2024 I was again charged $228 for the subscription renewal. Unfortunately Zendesk doesn't offer any way to contact them, except through their ticket system. Yet, this requires access to the email address that the account was originally set up under, which I no longer have access to. I attempted to use their online chat, without any success, because again it required the email address associated with the account.I sent a ticket to the sales team to ask for assistance that way. Ticket number ******** was assigned, and I received a response from ********************* stating that he could not assist, because the email address I sent the ticket request from is not associated with the account, therefore, he cannot assist. I responded, explaining that I no longer have access to that email and need further assistance to resolve the issue. This correspondance occured on Monday, June 17th and I followed up on Wednesday, June 19th and have not received any response.I am requesting assistance to resolve this issue.

    • Initial Complaint

      Date:05/24/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 5/20/2024 I lost my phone, I found ******** and paid the trial fee of .94 cents to locate my phone. The tracker did not work and they charged my cars again for $62.36 another charge for $12.09 all in the same day. The tracker didn't even work and I found my phone myself. I have since then requested a refund due to the app not working properly and the amount of times my cars was charged. They only send me a ticket confirmation and have yet to respond to any of my emails. It's been a week now. Beginning to feel like this is a scam. Either way, the company had not problem hitting my card 3 times in a day. But sure are taking their sweet time putting my money back in my account, let alone responding and being professional.

    • Initial Complaint

      Date:04/17/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We've been without service for more than 4.5 weeks. Our emails, text messages and phone messages aren't being answered or addressed. We've followed all of NOTION'S posted problem solving examples and left many messages to no answers. My wife is partially handicap and finds comfort in the NOTION alerts when she's home alone. We're both 74yrs old and have exhausted all contact methods we can think of, however, NOTION has provided absolutely no human contact of communication!!Sincerely, Mr * ****************************** Res. ************ Mobile. ************

    • Initial Complaint

      Date:04/11/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have used Zendesk Chat for years. This year I am not able to login. I have tried many times and for months I am still not able to login. I am close to closing my account because they keep charging me for the service every month and no service. I have tried to reset my account password and all I get is an onscreen message that they will email me a link to reset my password, but the password change link never arrives. Zendesk is nowhere to be found, they use AI to help users and all it does is provide info that can be done by doing a simple ****** search- it is useless. And I am still waiting for the company to send the Password link and no way to contact them to let them know there is a problem.

    • Initial Complaint

      Date:01/27/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In January and February 2023 I was charged twice for access to the Fitbod app through iOS. I am requesting a credit for this years subscription to make me whole for the overcharge. I have spoken with Apple and zendesk and they each point to each other.

    • Initial Complaint

      Date:01/23/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      i formally requested that they downgrade our plan and they did not. We we charged at a higher rate after Zendesk was formally notified to downgrade our plan

    • Initial Complaint

      Date:01/23/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased tickets online to an event through Fever/Zendesk. That is the only way to purchase tickets which they are supposed to attach to the confirmation email. The tickets werent attached nor were they in the app. Their website indicates that they are available 24/7 via phone or chat but that is not true. Those options are not available. I submitted a form numerous times asking where my tickets were but no one ever got back to me.

    • Initial Complaint

      Date:01/23/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order through your mobile app a lot. The *************** being one in question. I know at this point you all are connected to a lot of establishments but your you to refuse my refund due to your dumb app not working properly then turn and blame me. In fact your app reverts back to the pervious location order when it should go the nearest ***************** at like all the rest the app do. Just about every other day I have issues where my order goes somewhere else. This is unacceptable and I want my money since *** been refused my food. Honestly some the most blatant racist people Ive ever did business with. This company should be shut down for the s*** they do. Same company that will have your Uber accounts shut down. I want my refund. Or Im taking screenshots of all of my interactions with your employees and post them via social media so the world can know how you all conduct business on all platforms and apps

    Zendesk is NOT a BBB Accredited Business.

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