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Business Profile

Computer Software Developers

Zendesk

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software Developers.

Complaints

This profile includes complaints for Zendesk's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Zendesk has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Zendesk

      989 Market St San Francisco, CA 94103

    • Zendesk

      410 Townsend St Ste 3850 San Francisco, CA 94107-1537

    • Zendesk

      25 W Main St Ste 800 Madison, WI 53703

    Customer Complaints Summary

    • 59 total complaints in the last 3 years.
    • 14 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/21/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Zendesk has been charging me 375$ a month since February 2022. I recently downloaded an expense tracking app and noticed these fees. I do not use Zendesk and I never have.I contacted their support and told them I do not use zendesk and to cancel my subscription. They told me they couldn't cancel it unless the account owner were to email them and cancel it and that I needed to speak with the account owner. I told them I dont know the account owner and I would need the information of the account ownet to speak with them. They couldn't provide that information or help me further. They continue to charge my personal account 375$ a month. I also provided them with the 3 emails ive used for the last 20 years and confirmed I am not the account owner. All of this money needs to be refunded and I want an appology from the company for the stress they've caused.

    • Initial Complaint

      Date:12/27/2022

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered 2 generators from this company about a little over a month ago. I contacted them on 12/14/22 asking what the status was. They said they dropped it off at my home, which isn&#**;t possible. They realized a few emails later that they sent me the wrong item but I didn&#**;t receive anything at all. They said they could give me a 25% refund which is ridiculous. I paid around $140.

    • Initial Complaint

      Date:12/21/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This is about our request to downgrade our plan to Basic. We've been reaching out since September regarding this with Zendesk as we have not used any of the upgraded features included in the Upgrade. They have automatically charged my card that's why it was paid already for annual subscription. We did give them enough time to downgrade our subscription, but no one has ever actioned on this until today. There was an existing ticket#******** but no one has updated and we've been sending them email but no response from their team.

    • Initial Complaint

      Date:12/13/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am missing a package again. This has occurred literally every time I have ordered an item online and the company I placed the order with used LSO shipping as their courier. Ive sent 2 requests to LSO to receive customer service from them regarding my package that has been missing since November 20th. I finally received an automated email back from LSOs customer service affiliation ********************** on December 1st, claiming that someone has been assigned to my case and that my Ticket ID is *****. More silence goes by and so I try to check the status of my case with Zendesk, then the website tells me LSO is no longer affiliated with Zendesk. I have no idea where my package is or how to get someone from LSO to help me. *** already tried reaching out to them online and by phone (their phone service is not actually a service at all, it just tells me to go online). When I track my package, it says it has been out for delivery since November 22nd. The resolution I am seeking is just to have information on where the package is located. I will drive to wherever it is and pick it up at this point.

    • Initial Complaint

      Date:12/07/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was misled into purchasing a basic copy membership of MemberOwls through imTools. The sales video claimed hundreds of benefits a member would receive. After buying the basic package for $39, it was revealed through a chain of upsells that these benefits were not actually available unless one bought all the extra add-ons. I found this to be fraudulent advertising and immediately emailed support requesting a refund within one hour after purchase, 12/4/2022. Support responded to me on 12/5/2022 asking why I wanted a refund. I emailed back immediately telling them why and asking again for my refund. Support has ignored that email as well as 3 consecutive emails requesting my refund and given me no response, despite their claim to be open for support Monday through Friday 9am-5pm. This entire organization is fraudulent with terrible customer service. Order Number: **********

    • Initial Complaint

      Date:11/30/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Zendesk made an unexpected charge to my account, and when I contacted **************** to investigate, the phone number on file for Zendesk - ************** - is in fact just someone's personal cell phone. I'm concerned they are deceiving customers at best.

    • Initial Complaint

      Date:11/16/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have lost data in the data base and tried to get someone from tech support to help me to no one can even talk to me even though they decided to change the way the system works

    • Initial Complaint

      Date:11/10/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I just recently purchased the *** and I paid $125 so I can use the program right away and not have to wait to be able to use features that when the free trial is over I can use, I bought it and bought the credits for it I was able to make ***************************************************************************************** for over 12 hours now I really like this program and I would like to continue using it but I need them to respond to my inquiry it's urgent and I paid a lot of money to be able to use this service and they blocked my account for no good reason as they were charging it

    • Initial Complaint

      Date:10/23/2022

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I finally saved enough money for ridetech suspension for my **** Impala SS convertible car I had for over thirty years and restoring past 20 did ****** search Ridetech suspension MBGRAM generated and offered financing and also ten percent discount on purchase so I purchased 10-10-22 and the next day I called to inquire about financing but there customer service number NEVER answered so I emailed I noticed the computer generated responses and I cancelled few hour later they emailed saying that product had been discontinued and my order had been cancelled and refunded so I called no answer dozens of times emailed got a response saying **** ACTT department. Will contact when refund is completed after day seven after several emails and same robotic emails that day I called ridetech directly they informed me that there product had not been discontinued and offered by several manufacturers then I knew there were lying and look deeper T online review and seen more of the same I'm a IHSS worker and my wife on disability this is crippleing

    • Initial Complaint

      Date:10/22/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I mistakenly bought software from PDF Suite, "powered by Zendesk," thinking that I was buying an Adobe product. It turned out not to be usable when I tried to sign a document. I requested they cancel my purchase and issue me a refund, and I got an email from a customer service rep asking the reason. I gave the reason, and later I also was able to online-chat with another rep, and they assured me they could help. Hours have passed, however, without further word. I am concerned I will not be able to recoup my $104 from them.

      Customer Answer

      Date: 11/14/2022

      Cara Diaconoff <******************>
      ??????
      To:**** PSun 11/13/2022 6:28 PM
      Start reply with:Great, thanks for letting me know!Glad to hear it!Thank you for letting me know.?Feedback
      Hello--Thanks for your message of today. This is to let you know that the company that was partnering with Zendesk has given me a refund, so this complaint is as resolved as it probably will be!Thanks for your help.All the best,
      ***************************

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