Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/06/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A payment of $1032.44 was made on 4/07/25 for a subscription with Rippling. The subscription did not include the services discussed, and the salesperson agreed to cancel the subscription and refund the payment during a phone call on 4/17/25. On 6/2/25 **** **** ******, Account Manager at ********************** agreed in an email to process the refund.On 5/23/25 ******** *********, emailed that the refund would be processed by 5/30/25 On 5/3/25 ******* ********, Salesperson at Rippling confirmed that the cancellation is complete and that the refund would be done in 24 ******** is approaching two months and the vendor has been notified of the issue numerous times.

  

  Business Response

  Date: 06/16/2025

  Upon receiving this review, our team promptly reached out to the customer to address their concerns regarding their subscription cancellation and refund. After reviewing their account history, we confirmed that the account was canceled in accordance with the agreed-upon timeline and adjusted the credits appropriately. Additionally, our team met with the customer to gather further feedback and ensure all outstanding questions were addressed.

• Initial Complaint

  Date:06/04/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am small business owner. Last year I hired an employee and signed up with Rippling to handle payroll and employee onboarding at the recommendation of my bookkeeper.I had no complaints about the service or the price.Unfortunately, my employee resigned after a few months. I notified Rippling to cancel my contract and close my account.I paid the balance remaining on my contract in full.Rippling refuses to close my account. They put me through a labyrinthine maze of bureaucratic hurdles, always seeking additional information and transferring me to other support representatives.I've followed all language in the contract to terminate my account.I wish ********************** to close my account and delete all of my information from their systems, excepting any information they may be lawfully required to maintain.

  

  Business Response

  Date: 06/12/2025

  Upon receiving this review, we reached out to the client directly to understand their account closure and billing experience. After reviewing the account, we clarified the steps taken to complete cancellation and confirmed that the account is now fully churned, with no further action required on their end. Weve reached out to the customer directly to review their feedback and took the opportunity to improve our internal processes.

• Initial Complaint

  Date:06/04/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Near the end of last year,I attended Ripplings Intro to Rippling with ****** webinar. Shortly after the webinar, I began receiving frequent promotional emails from Ripplingabout 2 to 3 every other day. I used the unsubscribe link at the bottom of these emails, which noted it could take up to 10 days to process. However, even after several weeks, the emails continued. I repeated the unsubscribe process multiple times, to no avail.Over the months, I attempted to contact Rippling through several channels: - I emailed webinar @ ****************************** - I emailed parkerconrad @ **************************, the CEO - I emailed **** @ ************************** the ******* Submitted a request via MarkMonitors WHOIS contact form - Used the contact form on Ripplings website Unfortunately, none of these efforts have resulted in a confirmation or resolution. As of today (June 03, 2025), I received another email (98% of IT Tickets at ************* in *****) at 10:06 AM ET.This ongoing issue has raised concernsnot only about Ripplings email communication process, but also about responsiveness and follow-through from your support channels. Given Ripplings reputation as a company supporting IT professionals, I hope you can understand my frustration with something that should be relatively straightforward to manage.Thank you for taking the time to read this. I look forward to hearing back with ***************. Burns

  

  Business Response

  Date: 06/17/2025

  Upon receiving this review, our Marketing Team promptly and thoroughly investigated the situation to understand why this individual was unable to unsubscribe from our marketing emails. We uncovered that the unsubscribe links included in these marketing emails were either broken or unsubscribed the individual from specific types of marketing emails, rather than from all marketing emails. We took immediate steps to correct this in future marketing emails and fully opt out this individual from receiving any further marketing communications from us. Our investigation also shows that we did not receive any requests from ************ WHOIS form; similarly, we were not able to locate any contact requests submitted via our website that are associated with this individual; nor did our Executive Team receive any emails from this individual. Further, we also reached out to this individual directly to provide them with this information and to confirm that they have been unsubscribed from future marketing communications from us. 
  

• Initial Complaint

  Date:05/28/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Rippling has failed to resolve a serious payroll tax discrepancy that is now threatening our standing with the **** We received an *** Notice related to a mismatch between our 2023 payroll tax filings and the W-3 total. The *** appears to be missing a large portion of Q3 wages, despite our records and filings showing accurate totals.Rippling confirmed receipt of our inquiry and assigned a specialist on May 9, 2025. On May 19, we were told wed receive an update within one week. Weve had no substantive follow-up since, and our direct outreach has gone unanswered. We have attempted to escalate this by phone but found Rippling unreachable by phone for tax support.We are now within days of the *** response deadline and are still missing confirmation of what Rippling filed, whether it was accepted, and whether any corrective actions (e.g., a 941-X) are being taken. This delay could result in penalties or legal action against our business, and we are left with no support from the provider responsible for our payroll tax filings.We are requesting that Rippling escalate this issue immediately, confirm what was filed and paid for Q3 2023, and provide any supporting documentation that can be used to resolve the matter with the ****

  

  Business Response

  Date: 06/05/2025

  Upon receiving this complaint, our team immediately reached out to the customer to investigate and clarify the issue. We confirmed that Ripplings Q3 2023 payroll filings were accurate and that an IRS processing error led to the reported discrepancy. Weve submitted formal written correspondence to the *** to trigger a correction and have shared all documentation with the customer. We are actively coordinating with the admin to schedule a call to address any remaining questions and ensure they receive continued support.

• Initial Complaint

  Date:05/20/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint against Rippling for failing to cancel my account and issue a refund for a charge of $140.60. Despite not using the service and never running payroll, I was billed. I no longer require payroll services and expected the account to be closed and the charge reversed accordingly.I contacted Ripplings sales representative, who initially assisted with onboarding, but they have stopped responding to my emails. I have made multiple attempts to follow up without any resolution.I am seeking a full refund of $140.60 and confirmation that my account has been permanently cancelled to prevent future charges.

  

  Business Response

  Date: 05/28/2025

  Upon receiving this complaint, we promptly reached out to the client to better understand their concerns. We reviewed the account details, including the timeline discussed during onboarding, the terms of the signed agreement, and the timing of the cancellation request.

  While the charge in question was consistent with the terms of the subscription, we issued a full refund of $140.60 as a courtesy. We also confirmed that the account is scheduled for cancellation and no future charges will occur.
  Were glad we were able to resolve this matter directly with the client and appreciate the opportunity to address their concerns.

  
  

  Customer Answer

  Date: 05/29/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********** ****

• Initial Complaint

  Date:05/01/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company is currently running a misleading promotion targeting start *** and small business advertising they can receive an Airpod pro Pro for attending Rippling demo. During the demo session they start recording without permission or consent and they do not honor their promotional offer for the Airpod pro. They have not replied to my repeated efforts to reach out to them. I am hoping to spread awareness about the FISHING SCAM they are running targeting small businesses.

  

  Business Response

  Date: 05/12/2025

  The individual attended a demo on April 24 as part of a promotional campaign offering Apple AirPods. On April 28, they provided shipping information, but due to a temporary stockout, we issued a $250 Amazon gift card insteadan alternative of equal valueon May 5, following internal guidance.

  There was a brief delay as we verified account details (the information in the complaint did not initially match our records), but we followed up directly, and on May 7 the individual confirmed receipt of the gift card and stated they had no further concerns.

  Regarding the concern about call recordings: all demo participants are notified if a call is being recorded and may opt out. In this case, the participant was notified, and no objection was raised.
  

  We appreciate the opportunity to clarify and have taken steps to ensure smoother communication in similar cases moving forward.
  

  
  

  Customer Answer

  Date: 05/12/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  

  I have received the gift card as mentioned in the response from the business. I however cannot say the same about being asked for consent to be recorded prior or during the demo. 
  Sincerely,
  
  **** Abd

• Initial Complaint

  Date:03/11/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Since we have moved ro Rippling we noticed that none of our employees are paying federal taxes. We just noticed this before filing. The crazy thing is our checks are lower than they were last year! This a very frustrating situation and I feel Rippling may be taking employees money. There is no explanation for this. They have also gotten our address wrong and we were not receiving our tax letters.

  

  Business Response

  Date: 03/18/2025

  Upon receiving this review, our team promptly reached out to the customer to address their concerns regarding tax withholdings and payroll discrepancies. After reviewing their account, we confirmed that payroll calculations were processed correctly based on the selected tax elections. We provided the admin with additional information to clarify how tax withholdings are determined and shared relevant IRS guidelines. Additionally, we confirmed that the address issue on file with the *** matched the customers data in ********************** and followed up to ensure there were no remaining concerns.

• Initial Complaint

  Date:03/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've been on Rippling since mid-Oct 2024, and has been difficult 5 months to get adequate support to resolve implementation. These challenges linger throughout our year-end tax filings, which is a problem I cannot accept from a payroll provider whom I am to trust with compliance.During implementation, I've requested numerous times for certain employee's payroll situations to be configured with precision (for compliance and for exemptions). They had consistently pawned off the task onto another support member, which can be normal in large companies, but what is unacceptable is I had to constantly follow up to get any (little) step forward. Now that it is March, this constant lack of support is now broken us to being in non-compliance for filing ***** and most important T4's.There are errors everywhere of these mandatory documents that I now have to create manual amendments -- a full week's worth of unnecessary work ahead.I have documented over 15 support tickets which none have been resolved with any fervour of professionalism. The unprofessional tone culminated with "cost for amendments are $50 per correction" and is grossly unethical due to their lack of efforts that I am in this situation.

  

  Business Response

  Date: 03/11/2025

  Upon receiving this review, our team promptly reached out to the customer to address their concerns regarding year-end filings and payroll implementation. After reviewing their account history, we confirmed that our implementation and support teams have provided clear and timely communication throughout the process. Additionally, we verified that the T4 filing deadline was met in accordance with the Canadian extension. We are actively coordinating with the admin to schedule a call to address any remaining questions and ensure they receive continued support.

  Customer Answer

  Date: 03/11/2025

   
  Complaint: 23018787
  
  I am rejecting this response because:

  They are blatantly skirting their duties to provide adequate support. Our system was never implemented correctly due to their failures in correcting system issues. Troubleshooting efforts were met with generalized non-action responses to which Rippling expected Pani to "correct" on our own regard. There were no manner of which Pani could have resolved these issues. Rippling is not owning up to their end of providing a compliant system for Canadian payroll.

  Rippling failed to submit documents which have been standardized for decades. The extension was for those having issues with the new Captial Gains changes, not a generic extension.

  Rippling continues to point the accusations at Pani, and are not listening to the problems. **** has no capability to resolve this issues on Rippling platform so all efforts must be done by Rippling.

  Pani still is demanding full refund for the lack of a dedicated team to provide an adequate platform to resolve all issues encountered. The only course of action Pani has is now directly with the ****** which deems Rippling as useless in their primary responsibility for the fees Pani has **************************************************************

  

  Business Response

  Date: 03/13/2025

  We have confirmed Rippling properly implemented this customer, responded to all case inquiries timely and is compliant on T4 filings. Our team looks forward to connecting on a call with the admin team to address any remaining concerns.

• Initial Complaint

  Date:01/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have cancelled, months ago because I was told that the time tracking part of their service would allow me to see where my employees were while they were clocked in. Once i found out that was not the case I cancelled. However, I am still being charged for rippling. i need to get refunded for the past several months and make sure that future charges are not made to my account. I also was not told that i would have to pay for a whole year if this didn't work for us. We were able to cancel using ADP when we came to Rippling with no charges, and they allowed us to come right back when we were unhappy with Rippling

  

  Business Response

  Date: 02/04/2025

  Upon receiving the review, we reached out to the client directly to thoroughly understand their concerns. We reviewed the situation, including the features discussed during onboarding, the terms of our annual contract, and the timing of their cancellation request. After aligning with the client on their specific requirements, we mutually agreed to proceed with the cancellation.

• Initial Complaint

  Date:01/24/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have been signed up with Rippling as my employer of record for a month now. Our company is using them for payroll services as well. My health benefits, which were deducted from my first payroll check, were never signed up for by Rippling. No one is responding in a timely manner. I was also forced to be a part of the 401K deductions, even though they claim there is an opt out, which there is not.

  

  Business Response

  Date: 01/24/2025

  Upon receiving this complaint, our team reached out directly to this employee and confirmed their medical enrollment and provided the steps to opt out of 401k.