Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/28/2026

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got hied for a job and they required me to onboard with Rippling app. The app automatically changed my profile picture to my social security card so all employees are able to see my social security number. The app will not allow me to change my profile picture. My social security number needs to be deleted as a profile picture immediately.

  Customer Answer

  Date: 04/30/2026

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  Please cancel my complaint against Rippling. They are helping me resolve the problem. 

  Complaint number 24797845

• Initial Complaint

  Date:04/02/2026

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was explicitly promised during the sales process that Rippling could process contractor payments on a near-next-day basis. This was recorded on Rippling's own sales call. That promise was not fulfilled.After two months of back-and-forth, Rippling provided a workaround that was substandard and not what was sold to me.The final issue that prompted this complaint: Rippling does not automatically ACH payments to payees. Instead, funds are deposited into a Rippling-controlled "pay account," where the payee must either pay a fee to withdraw their money or wait for a wire transfer to initiate only after Rippling has already received the funds. My contractors are being charged fees simply to access their own earned wages. I have had to personally reimburse my contractors for these fees, on top of the $300+ per month I already pay Rippling for the software.I have used Gusto, ADP, and other payroll platforms as both an employee and an employer and have never encountered a payroll provider that charges payees to access money they have already earned.Desired Resolution: I am requesting immediate cancellation of my contract with Rippling without penalty, given that the service I was sold was misrepresented and has not been delivered as promised.

  

  Business Response

  Date: 05/05/2026

  Upon receiving this complaint, our team reached out to the customer directly to address their concerns. After reviewing the account and connecting with the customer, we were able to clarify how contractor payments are processed through Rippling. Contractors who do not enroll in the optional Balance product receive payment via standard ACH direct deposit at no charge. For contractors who do enroll in Balance, automatic withdrawals to their bank account on file can be configured as a setting, allowing funds to be accessed without fees. Our team worked directly with the customer to walk through the payment configuration, address any confusion about how Balance works, and we are pleased to have reached a resolution.

• Initial Complaint

  Date:03/30/2026

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We are filing this complaint regarding serious and ongoing failures in Ripplings payroll and HR platform, which have caused financial harm, operational disruption, and compliance risk.Most recently, Rippling admitted that a system bug in their payroll calculation logic caused employees to be paid overtime and double overtime that were never worked or recorded. This error was not caused by user input, but by a defect in their system.Despite acknowledging fault, Rippling required us to recover the overpaid wages from our employees. This places the burden on us for their system failure and creates legal and employee relations risks, particularly under California labor laws where wage recovery requires employee consent.While Rippling issued partial remediation for terminated employees, they refused to cover overpayments made to active employees, leaving us exposed to financial loss and administrative burden.This issue is not isolated. We have experienced a pattern of system failures, including:Incorrect system-generated final paychecks during employee offboarding PTO and time-off miscalculations affecting wages Duplicate or unintended payments due to broken workflows Benefits enrollment errors creating compliance risks Significant system delays (up to 45 minutes for basic actions)Additionally, support has been ineffective. We have been repeatedly passed between representatives without resolution, and there has been a lack of clear ownership or accountability.These failures affect core payroll and compliance functions and demonstrate that the system is not reliable for production use.

  

  Business Response

  Date: 05/05/2026

  Upon receiving this complaint, our team conducted a thorough review of the account and each concern raised. We have been in direct communication with this customer throughout the engagement and have provided documentation addressing the payroll matters referenced, including a detailed explanation of the scope and impact on their specific account. Each additional concern raised, including support responsiveness and system performance, has been reviewed and addressed directly with the customer in writing. We have continued to work closely with this customer and remain committed to supporting them through their account transition.

• Initial Complaint

  Date:03/20/2026

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was referred to Rippling by a friend who mentioned an incentive offered for completing a demo with their sales team. Based on that representation, I agreed to engage with Rippling, schedule a demo, and seriously consider their product. The incentive was part of the outreach and clearly used to encourage my participation.I engaged with Rippling, including a representative named REMOVED, and completed the demo. Afterward, I followed up about the incentive. Instead of honoring it, I was told I would need to provide my home address. I work out of my apartment and am not comfortable giving out my residential address just to receive a promotional item, especially when digital options are standard.When I pushed back and asked to escalate to a supervisor, my request was ignored for a period of time. Eventually, I received an email from a Rippling employee, REMOVED, stating that Ripplings internal systems did not show my account as part of any incentivized campaign, only as a referral. He said they only issue incentives for documented, tracked offers and do not fulfill self-reported claims, and therefore they would not issue the REMOVEDother words, despite being referred with an incentive, being told there would be an incentive tied to doing a demo, and completing that demo, Rippling claims that because their internal tracking does not show it, they will not honor it. They are treating the original offer as if it never existed and implying that I am simply reporting something after the REMOVEDconcerns are:- An incentive was used to induce me to participate, then denied after I fulfilled my side. - Rippling is relying on internal system gaps to invalidate what was actually communicated to me. - At one point, the incentive was effectively conditioned on providing my home address, which was never disclosed upfront.

  

  Business Response

  Date: 05/05/2026

  After receiving this complaint, our team reviewed each concern raised.
  
  Regarding the incentive, we are in agreement that the complainant was referred by a friend who had participated in a Rippling marketing incentive campaign; however, no incentive was extended to her by Rippling. Our gift card incentives are tied exclusively to prospects who are enrolled in a specific, tracked marketing campaign at the time of outreach as a standard business protection. Because the complainant came to us through a word-of-mouth referral rather than a qualifying campaign, she did not meet the eligibility criteria, and we were unable to honor the incentive as no incentive was extended to her by Rippling or referenced in any outreach.
  
  Regarding the address request, this was related to standard business verification and was not a requirement to receive the incentive. Regarding the escalation timeline, a manager connected with the complainant within one business day of her request to walk through the eligibility determination in detail, and a formal written response was provided the same day. We consider this matter fully addressed and appreciate the opportunity to provide clarification.

• Initial Complaint

  Date:03/16/2026

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In December 2025 I scheduled and completed a Rippling product demo after responding to a promotion offering Apple AirPods as a reward for participating in a demo.The demo took place on December 10, 2025 and was hosted by Rippling representative REMOVED. The demo was informative and we had a good conversation about the Rippling platform. At the time I was evaluating solutions in my role as Chief Technology Officer at REMOVEDAfter the demo I followed up to ask if there were any steps required on my end to receive the Apple AirPods that were being offered as part of the promotion. My message simply asked if any additional information was needed to process the incentive.I never received a response.Since then I have attempted several follow-ups through email and other channels but have received no acknowledgment or response from REMOVEDconcern is that Rippling advertised an incentive in exchange for participating in a product demo but did not fulfill the offer or respond to follow-up requests regarding the promotion.I am simply requesting that Rippling either:Fulfill the advertised promotional incentive Or provide a clear explanation if there was a reason the incentive was not eligible

  

  Business Response

  Date: 05/14/2026

  Upon receiving this complaint, our team conducted a thorough review of the customer's account and the promotional incentive in question. We confirmed that the customer completed a qualifying demo on December 10, 2025, and that an order for the promotional gift was submitted to our third-party fulfillment partner on December 13, 2025. During our investigation, we identified that the original order was incorrectly cancelled by the fulfillment partner, and a subsequent fulfillment attempt in March was not claimed before the redemption window closed. We also identified gaps in responsiveness from our team regarding the customer's follow-up inquiries, which have been addressed internally. Our Sales leadership team reached out directly to the customer to acknowledge the experience, provide a clear explanation, and ensure the promotional gift was fulfilled.

  Customer Answer

  Date: 05/22/2026

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  I have accepted the business response. This can be closed as satisfactory. 

  
  

  Thank you, 

  - josh

  REMOVED

• Initial Complaint

  Date:03/16/2026

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  REMOVEDwith the company advert in the hopes of streamlining the office work of my company. After several emails with REMOVED, turns out I can't even get a demo because I'm not big enough of a company to be worth their time. It's pretty dishonest business practice to bait small companies in with promises just to cut them loose based on size. No understanding of the business, business model, immediate and long term expansion plans, or even revenue. Total waste of time and energy spent researching Rippling when apparently a national expansion plan is too small for them to give a demo of their software.

  

  Business Response

  Date: 05/11/2026

  Upon receiving this complaint, our team reviewed the interaction in detail. We confirmed that this prospect was incorrectly disqualified from learning more about Rippling due to an internal routing policy that was not applied as intended. The prospect should have been connected with a sales representative. We take this feedback seriously and regret that this prospect did not receive the experience they deserved when reaching out to learn more about Rippling.

  Customer Answer

  Date: 05/13/2026

   
  Complaint: 24644995
  
  I am rejecting this response because: Rippling has failed to identify corective actions taken, or made any attempts to resolve the issue beyond acknowledging they were in the wrong. 
  
  I would kindly ask that they follow thru on their advertised promise and administer, at a mutually convenient time the fulfillment of the service and promises. I feel that if their product is as advertised, and is so beneficial they should want small businesses to have access to it-- especially as the claims it scales so well can then be fully tested. 
  
  Sincerely,
  
  REMOVED

  

  Business Response

  Date: 05/14/2026

  Thank you for your follow-up, REMOVED. We want to be transparent about why we did not reach out sooner. Following the initial interaction, we received a reply indicating you had decided to move forward with another provider. Out of respect for that decision, we did not continue to pursue contact.
  After seeing your BBB response and your continued interest in reviewing Rippling, our Manager of Sales, REMOVED, reached out directly to offer to schedule a demo at your convenience.
  Rippling is built to support companies at every stage of growth, and we look forward to showing you what the platform can do.

• Initial Complaint

  Date:03/04/2026

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There are no phone numbers for administrators to use to get tech support.The chat function has an annoying bot that makes you fit everything into ITS "box" for help. The "professionals" on the live chat just go around in circles telling you what you're looking for isn't possible.I'd like to actually SPEAK with someone.

  

  Business Response

  Date: 05/05/2026

  Upon receiving this complaint, our team reviewed the customer's support interactions. REMOVEDoffers multiple support channels, including live chat, email, and Zoom sessions. While phone support is not currently offered, we confirmed that the customer was connected with a live agent during their chat and received follow-up communication offering the option to connect over a Zoom call.

• Initial Complaint

  Date:03/03/2026

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We reviewed Rippling invoices and are now receiving notification of past due balances because Rippling has overcharged us more than their contract states, and more than the account manager advises.We recently changed our plan to allow for 1 US contractor, to join our entire team of global contractors, and we were re-quoted, and advised we'd pay more for the 1 US contractor and a base fee for US Payroll. Instead, we are being charged for each contractor INCLUDING, Global Contractors, who are outside of REMOVEDThis has caused our bill to increase by $100 per month for the months for REMOVEDexhausting credit at an alarming rate.We are now looking at alternatives, as Rippling has dropped the ball several times. Unfortunately, not every contractor is invoiced monthly, some are on other platforms for EOR or other services, and are in Rippling for org and management purposes, we cannot justify the cost of Rippling considering how little it provides to us.I have reached out to my account manager and support several times, both stated they would get back to me but several days have passed, follow REMOVEDhave been sent with no response.

  

  Business Response

  Date: 05/05/2026

  Upon review, our team confirmed that REMOVEDhas been responsive to this customer's billing inquiries. On 3/5, after speaking with account management, this customer's monthly bill was adjusted to reflect the contracted amount and credits were issued to cover any previous overcharges.

• Initial Complaint

  Date:02/27/2026

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As a man currently fighting a severe and medically unrecognized drone addiction, Ripplings ad offering a free camera drone spoke directly to my condition.I responsibly followed all instructions.Submitted the form.Received confirmation.For a brief moment, I believed recovery was possible.I began planning aerial cinematography of things that absolutely do not require aerial cinematography.Then came the follow-up email informing me that I did not qualify for a demo and therefore the drone would remain grounded indefinitely.Apparently eligibility criteria deploy sometime after emotional attachment to the drone has already formed.I respect the process, but this has set drone rehabilitation back significantly.Currently staring at the sky. Empty-handed.Five stars for emotional turbulence.

  

  Business Response

  Date: 05/11/2026

  Upon receiving this complaint, our team reviewed the correspondence with this individual and the promotional campaign in question. Per the terms of the promotion, a completed qualifying demo is required in order to receive the promotional gift. As part of our standard evaluation process, we asked a series of questions to determine eligibility, and based on those responses, the individual's organization was not a fit for our product offerings at this time. As a result, a demo was never scheduled or completed, and the promotional gift was not issued. Our team communicated this directly to the individual and offered to revisit the conversation should their needs change in the future.
  

  Customer Answer

  Date: 05/11/2026

   
  Complaint: 24577779
  
  I am rejecting this response because none of these details being referenced were actually NOT on the advertisement.  

  
  Sincerely,
  
  REMOVED

  

  Business Response

  Date: 05/18/2026

  The advertisement, as pictured in this individual's screenshot, includes a link to our promotional terms at the bottom which state that a demo is required to receive the incentive. Additionally, the ad copy language to "see Rippling IT and get a free camera drone" and the options to either decline or proceed with a demo make the demo requirement clear. As noted in our previous response, a demo was never scheduled or completed, and as a result, no promotional incentive was issued.

  Customer Answer

  Date: 05/21/2026

   
  Complaint: 24577779
  
  I am rejecting this response because:
  

  No stipulations regarding qualifying demo were disclosed whatsoever on the original advertisement.  None.

  
  Sincerely,
  
  REMOVED

• Initial Complaint

  Date:02/26/2026

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Rippling is holding my personal data and email hostage from a legacy account, preventing me from opening a new account for my COBRA coverage. I have been trying to resolve the issue with their Support but they are unresponsive to my communications. It is extremely frustrating that they have not moved my existing medical coverage from the previous provider for 4 weeks now, and I keep receiving notices from them stating "Urgent - your coverage will be cancelled".

  

  Business Response

  Date: 05/05/2026

  Upon review, our team confirmed that our support team was able to resolve this individual's issue. While our support is limited to Rippling administrators, when this individual reached out to us directly they were directed to contact their administrator. After their administrator reached out on their behalf, our team assisted with changing the email associated with their prior Rippling account so they could use that same email to newly register and access COBRA coverage.