Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/28/2026

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got hied for a job and they required me to onboard with Rippling app. The app automatically changed my profile picture to my social security card so all employees are able to see my social security number. The app will not allow me to change my profile picture. My social security number needs to be deleted as a profile picture immediately.

  Customer Answer

  Date: 04/30/2026

  REMOVED-copy-source="MessageBody">From: REMOVED<REMOVED>
  

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  Please cancel my complaint against Rippling. They are helping me resolve the problem. 

  Complaint number 24797845

• Initial Complaint

  Date:04/02/2026

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was explicitly promised during the sales process that Rippling could process contractor payments on a near-next-day basis. This was recorded on Rippling's own sales call. That promise was not fulfilled.After two months of back-and-forth, Rippling provided a workaround that was substandard and not what was sold to me.The final issue that prompted this complaint: Rippling does not automatically ACH payments to payees. Instead, funds are deposited into a Rippling-controlled "pay account," where the payee must either pay a fee to withdraw their money or wait for a wire transfer to initiate only after Rippling has already received the funds. My contractors are being charged fees simply to access their own earned wages. I have had to personally reimburse my contractors for these fees, on top of the $300+ per month I already pay Rippling for the software.I have used Gusto, ADP, and other payroll platforms as both an employee and an employer and have never encountered a payroll provider that charges payees to access money they have already earned.Desired Resolution: I am requesting immediate cancellation of my contract with Rippling without penalty, given that the service I was sold was misrepresented and has not been delivered as promised.

  

  Business Response

  Date: 05/05/2026

  Upon receiving this complaint, our team reached out to the customer directly to address their concerns. After reviewing the account and connecting with the customer, we were able to clarify how contractor payments are processed through Rippling. Contractors who do not enroll in the optional Balance product receive payment via standard ACH direct deposit at no charge. For contractors who do enroll in Balance, automatic withdrawals to their bank account on file can be configured as a setting, allowing funds to be accessed without fees. Our team worked directly with the customer to walk through the payment configuration, address any confusion about how Balance works, and we are pleased to have reached a resolution.

• Initial Complaint

  Date:03/30/2026

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We are filing this complaint regarding serious and ongoing failures in Ripplings payroll and HR platform, which have caused financial harm, operational disruption, and compliance risk.Most recently, Rippling admitted that a system bug in their payroll calculation logic caused employees to be paid overtime and double overtime that were never worked or recorded. This error was not caused by user input, but by a defect in their system.Despite acknowledging fault, Rippling required us to recover the overpaid wages from our employees. This places the burden on us for their system failure and creates legal and employee relations risks, particularly under California labor laws where wage recovery requires employee consent.While Rippling issued partial remediation for terminated employees, they refused to cover overpayments made to active employees, leaving us exposed to financial loss and administrative burden.This issue is not isolated. We have experienced a pattern of system failures, including:Incorrect system-generated final paychecks during employee offboarding PTO and time-off miscalculations affecting wages Duplicate or unintended payments due to broken workflows Benefits enrollment errors creating compliance risks Significant system delays (up to 45 minutes for basic actions)Additionally, support has been ineffective. We have been repeatedly passed between representatives without resolution, and there has been a lack of clear ownership or accountability.These failures affect core payroll and compliance functions and demonstrate that the system is not reliable for production use.

  

  Business Response

  Date: 05/05/2026

  Upon receiving this complaint, our team conducted a thorough review of the account and each concern raised. We have been in direct communication with this customer throughout the engagement and have provided documentation addressing the payroll matters referenced, including a detailed explanation of the scope and impact on their specific account. Each additional concern raised, including support responsiveness and system performance, has been reviewed and addressed directly with the customer in writing. We have continued to work closely with this customer and remain committed to supporting them through their account transition.

• Initial Complaint

  Date:03/20/2026

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was referred to Rippling by a friend who mentioned an incentive offered for completing a demo with their sales team. Based on that representation, I agreed to engage with Rippling, schedule a demo, and seriously consider their product. The incentive was part of the outreach and clearly used to encourage my participation.I engaged with Rippling, including a representative named REMOVED, and completed the demo. Afterward, I followed up about the incentive. Instead of honoring it, I was told I would need to provide my home address. I work out of my apartment and am not comfortable giving out my residential address just to receive a promotional item, especially when digital options are standard.When I pushed back and asked to escalate to a supervisor, my request was ignored for a period of time. Eventually, I received an email from a Rippling employee, REMOVED, stating that Ripplings internal systems did not show my account as part of any incentivized campaign, only as a referral. He said they only issue incentives for documented, tracked offers and do not fulfill self-reported claims, and therefore they would not issue the REMOVEDother words, despite being referred with an incentive, being told there would be an incentive tied to doing a demo, and completing that demo, Rippling claims that because their internal tracking does not show it, they will not honor it. They are treating the original offer as if it never existed and implying that I am simply reporting something after the REMOVEDconcerns are:- An incentive was used to induce me to participate, then denied after I fulfilled my side. - Rippling is relying on internal system gaps to invalidate what was actually communicated to me. - At one point, the incentive was effectively conditioned on providing my home address, which was never disclosed upfront.

  

  Business Response

  Date: 05/05/2026

  After receiving this complaint, our team reviewed each concern raised.
  
  Regarding the incentive, we are in agreement that the complainant was referred by a friend who had participated in a Rippling marketing incentive campaign; however, no incentive was extended to her by Rippling. Our gift card incentives are tied exclusively to prospects who are enrolled in a specific, tracked marketing campaign at the time of outreach as a standard business protection. Because the complainant came to us through a word-of-mouth referral rather than a qualifying campaign, she did not meet the eligibility criteria, and we were unable to honor the incentive as no incentive was extended to her by Rippling or referenced in any outreach.
  
  Regarding the address request, this was related to standard business verification and was not a requirement to receive the incentive. Regarding the escalation timeline, a manager connected with the complainant within one business day of her request to walk through the eligibility determination in detail, and a formal written response was provided the same day. We consider this matter fully addressed and appreciate the opportunity to provide clarification.

• Initial Complaint

  Date:03/04/2026

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There are no phone numbers for administrators to use to get tech support.The chat function has an annoying bot that makes you fit everything into ITS "box" for help. The "professionals" on the live chat just go around in circles telling you what you're looking for isn't possible.I'd like to actually SPEAK with someone.

  

  Business Response

  Date: 05/05/2026

  Upon receiving this complaint, our team reviewed the customer's support interactions. REMOVEDoffers multiple support channels, including live chat, email, and Zoom sessions. While phone support is not currently offered, we confirmed that the customer was connected with a live agent during their chat and received follow-up communication offering the option to connect over a Zoom call.

• Initial Complaint

  Date:03/03/2026

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We reviewed Rippling invoices and are now receiving notification of past due balances because Rippling has overcharged us more than their contract states, and more than the account manager advises.We recently changed our plan to allow for 1 US contractor, to join our entire team of global contractors, and we were re-quoted, and advised we'd pay more for the 1 US contractor and a base fee for US Payroll. Instead, we are being charged for each contractor INCLUDING, Global Contractors, who are outside of REMOVEDThis has caused our bill to increase by $100 per month for the months for REMOVEDexhausting credit at an alarming rate.We are now looking at alternatives, as Rippling has dropped the ball several times. Unfortunately, not every contractor is invoiced monthly, some are on other platforms for EOR or other services, and are in Rippling for org and management purposes, we cannot justify the cost of Rippling considering how little it provides to us.I have reached out to my account manager and support several times, both stated they would get back to me but several days have passed, follow REMOVEDhave been sent with no response.

  

  Business Response

  Date: 05/05/2026

  Upon review, our team confirmed that REMOVEDhas been responsive to this customer's billing inquiries. On 3/5, after speaking with account management, this customer's monthly bill was adjusted to reflect the contracted amount and credits were issued to cover any previous overcharges.

• Initial Complaint

  Date:02/26/2026

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Rippling is holding my personal data and email hostage from a legacy account, preventing me from opening a new account for my COBRA coverage. I have been trying to resolve the issue with their Support but they are unresponsive to my communications. It is extremely frustrating that they have not moved my existing medical coverage from the previous provider for 4 weeks now, and I keep receiving notices from them stating "Urgent - your coverage will be cancelled".

  

  Business Response

  Date: 05/05/2026

  Upon review, our team confirmed that our support team was able to resolve this individual's issue. While our support is limited to Rippling administrators, when this individual reached out to us directly they were directed to contact their administrator. After their administrator reached out on their behalf, our team assisted with changing the email associated with their prior Rippling account so they could use that same email to newly register and access COBRA coverage.

• Initial Complaint

  Date:01/25/2026

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Rippling took time out of my day for a 1 hour meeting , with the promise of gifting me a REMOVEDswitch for considering them for IT management for our company , REMOVED, after 2 follow REMOVED, 2 promises that it will be sent iut before christmas and after christmas ,i still have not received anything , and it stopped me from signing up my company of 300 employees due to their deceptive practices . The employees in question are REMOVED, REMOVED, and REMOVED

  

  Business Response

  Date: 01/28/2026

  Upon reviewing this complaint, our team confirmed that the individual completed a demo call on 11/26/2025 as part of our gifting incentive program. At that time, we were unaware that a step in our fulfillment process had been missed, which resulted in the gift not being issued. After receiving this complaint, we identified the missed step, confirmed the demo completion, and promptly issued the gift to the individual. We appreciate the opportunity to correct this.

• Initial Complaint

  Date:01/24/2026

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Rippling has made it near impossible to come to a resolution in getting into contact with them. I was laid off in March 2025 and enrolled in REMOVEDservices that I wanted to cancel in May 2025. I have tried email and within the app to cancel but there is no easy way to cancel REMOVEDcoverage. Their support emails bounce back and there is no telephone number to reach them. I am billed $70 every month that I keep losing for no reason since I now have insurance. Rippling has a duty to have a support email/call/or chatline to help resolve customer issues and they have made it impossible to get through. I hope to cancel my REMOVEDcoverage and be refunded the money that keeps getting drained out of my account.

  

  Business Response

  Date: 01/29/2026

  After receiving this review, our team reviewed the individuals account and contacted them directly. We confirmed that their COBRA coverage was active and that no prior cancellation request had been received. We also clarified that COBRA support is available through Ripplings product and explained how to contact our benefits support team directly in the platform. Upon written confirmation from the individual, we promptly canceled the coverage and informed them of the update. 

• Initial Complaint

  Date:01/22/2026

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was contacted for my time and spent time on the phone and spent time filling out their requests for a demo and when asked about the promo for an actual promise or guarantee for the REMOVEDSwitch. They instantly ended the meetings and the demo recognizing that they were not going to give me the promised product for my time and quickly ran away.This is an scam well known in the tech industry as a bait and switch tactic for sales and marketing. I spent 30 minutes writing out their requests just to have it cancelled.

  

  Business Response

  Date: 01/28/2026

  Upon reviewing this complaint, we confirmed that the individual received a promotional outreach from Rippling Sales on January 22, 2026, which included a link to our full promotional terms at REMOVED. These terms clearly state that a completed, qualified product demo is required to receive the promotional gift. The prospect participated in a preliminary qualifying call with our Sales team on January 22, 2026. During this call, our team determined that the organization did not meet the criteria for a qualified product demo, as their needs did not align with our product offerings at the time. Because a qualified demo was not completed, the promotional terms were not met, and the gift was not issued. We appreciate the opportunity to review your experience. If your organizations needs change in the future, wed be happy to revisit whether Rippling would be a good fit.

  Customer Answer

  Date: 01/28/2026

   
  Complaint: 24433505
  Hi,
  
  
  From a legal and practical standpoint, Ripplings Promotions Terms make the following clear:
  A demo is required only when explicitly stated in the promotions terms or materials.
  Rippling retains discretion to qualify participants.
  Each promotion defines its own specific qualifying action.
  
  
  In the promotional outreach I received (as reflected in my screenshot), the stated qualifying action was to answer the questions and take the call. At no point was a demo requirement clearly disclosed. Based on that representation, I spent over 30 minutes of my time participating. Had a demo been disclosed as a requirement, I would have evaluated whether to proceed differently.
  
  
  If Rippling intends for a demo to be mandatory, that requirement must be clearly and consistently disclosed in each outreach and promotional communicationnot implied after the fact. Framing the request as spend some time or take a call and later conditioning fulfillment on an undisclosed demo requirement is not transparent and, in my view, constitutes ethically questionable marketing practice.
  
  
  If Rippling believes this approach is acceptable, then my prior comment stands: the downstream cost of reputational impact and lost trust will exceed the cost of resolving this issue and providing assurance that future promotions will be marketed with full clarity and transparency.
  
  
  The lack of ownership taken thus far is concerning and does not reflect a strong commitment to customer trust. Absent a remedy and a clear statement of corrective action, I will accurately represent this experience within my professional network, including Utah-based business circles and conference engagements.
  
  
  I am requesting:
  A clear resolution for this specific promotion; and
  Confirmation that future promotional outreach will explicitly disclose demo requirements where applicable.
  I look forward to your response.
  
  
  Thank you,
  
  REMOVED

  

  Business Response

  Date: 02/02/2026

  The prospective customer received promotional outreach on January 22, 2026, which included a link to our complete promotional terms at REMOVED. These terms clearly state that booking and completing a qualified product demo is required to receive the promotional gift.
  

  The prospective customer participated in a pre-demo preliminary qualifying call with our Sales team on January 22, 2026. During this call, our team determined that the prospective customer is not eligible for REMOVEDservices and we could not proceed with scheduling a qualified product demo. In fact, the prospective customer did not demonstrate any genuine interest in our products and services, and only centered the conversation around the gift incentive. Because the promotional terms require booking and completing a qualified demo (based on genuine interest in our products and services), and neither occurred in this case, we are unable to fulfill the promotional gift.
  

  
  

  Customer Answer

  Date: 02/02/2026

   
  Complaint ID: REMOVED
  I am formally rejecting this response, as the responding party failed to review the attached evidence and has made statements that are demonstrably inaccurate.
  At no point during the initial outreach was I provided with, nor directed to, any terms and conditions. I was contacted directly, asked for my information, and subsequently engaged by their representative. I then spent over REMOVEDthe process under the explicit understanding that my time would be acknowledged and rewarded. No mentioned of a DEMO REQUIREMENT was made till after I asked about the promotion. This is the bait and switch issue.
  
  Only after I sought confirmation that this was a legitimate product and promotion did the responding party abruptly terminate communication and discontinue the process entirely. This sequence of events aligns with a well-documented bait-and-switch practicewhere engagement is encouraged until a customer seeks clarification or accountability, at which point the offer is immediately withdrawn to avoid honoring the stated incentive.
  
  The respondents reply introduces no new facts, fails to address the submitted attachments, and merely reiterates a generic assertion that terms existed, despite no evidence that such terms were ever disclosed to me. The images I provided clearly show that no terms and conditions were presented or communicated at the time of outreach.
  
  Additionally, the response reflects no acknowledgment of the time expended, no responsibility for the misleading engagement, and no indication of intent to correct or improve this marketing practice going forward.
  While I was genuinely interested in multiple aspects of their platform, the manner in which this promotion was handled has eliminated any willingness on my part to do business with an organization that employs or defends such marketing tactics.
  
  Sincerely, 
  REMOVED