Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/05/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally express my extreme dissatisfaction with the service and support provided by Rippling, and to reiterate my request for immediate account cancellation and escalation to senior leadership.Rippling has consistently failed to meet service expectations, resulting in significant operational and financial liabilities for my company. The most critical issues are as follows:* **Late Payroll:** Rippling has consistently caused me to pay my employees late.* ****************** Inadequacies:** Customer support is restricted to chat, and all representatives are offshore. They have repeatedly requested documents that I have already supplied, even when the issue was demonstrably Rippling's fault.* **Financial Damages:** Rippling initiated a debit from my employees' bank accounts because the funds intended for tax debits were unavailable. This action caused each of my employees' bank accounts to go into the negative, for which my company was held liable.* **Misrepresentation:** I was explicitly informed prior to signing up that I would be dealing with US citizens whose native language is English. It is clear that Rippling is not a US-based organization as presented.* **Account Representative Failure:** My account representative is inaccessible, offering communication only via email or scheduled Zoom calls that are often days away. The representative consistently deflects my questions instead of providing direct answers.I have asked to cancel my account several times, and I have also formally requested that this matter be escalated to Senior Leadership. Neither request has been addressed.I demand the following immediate actions:1. **Immediate confirmation of account cancellation.**2. **Immediate escalation of this complaint to Senior Leadership.**3. **A direct response regarding the restitution for the financial damages** caused to my employees' bank accounts.I expect a substantive response within by close of business 11/5/2025

  

  Business Response

  Date: 11/12/2025

  Upon receiving this complaint, Rippling reached out to the customer to review their experience directly and address their concerns. After a thorough review, we found that Rippling was not at fault and the product performed as expected.

  
  Rippling takes on-time and accurate payroll processing extremely seriously. Payroll success depends on a shared responsibility between each company and Ripplingwhen companies approve payroll on time and maintain sufficient funds, Rippling ensures employees are paid on schedule. As a payroll provider, Rippling transfers funds from clients accounts to employees. If a clients account lacks sufficient funds at the time of processing, Rippling pauses the payroll until payment clears. In the event that funds have already begun flowing to employees but have not been received from the employer, Rippling initiates standard banking reversals to protect both parties.

  
  Our support team provides assistance via chat, email, and Zoom from 9 a.m. to 5 p.m. local time. We often begin with chat to collect key details and route inquiries to the right specialists, but our team also offers same-day Zoom calls for real-time support.

  
  We continue to work directly with the customer to determine the best next steps for their account and ensure they have the support needed moving forward.
  

  
  

• Initial Complaint

  Date:10/20/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was invited to attend a webinar hosted by Rippling in exchange for a Doordash gift card. I believe trhe amount was $50. I signed up for the webinar using the specified link, and attended. I have not received the gift card, and have followed up several times without receiving a response.

  

  Business Response

  Date: 10/23/2025

  Upon receiving this review, our team reviewed the account and and reached out directly to the customer to address their concerns. Our records confirm that the DoorDash gift card was sent on October 8, 2025, through our secure gifting platform, Postal, and that the customer accessed the link and successfully accepted the demo gift card. Weve confirmed that the gift card was successfully delivered and accepted, and weve provided additional clarification to ensure the customer has full transparency. We consider this matter resolved.

• Initial Complaint

  Date:10/17/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was promised an Amazon Kindle in exchange for listening to a sales pitch about their product. After receiving many phone calls prior to my scheduled meeting, I met with someone named ******, on September 14, who explained their products and services to me. I informed that their product would not be a good fit due to pricing and us already having those services with their competition. I had to email ***** ****** on September 18 to ask when I would receive my Kindle and she replied with a link for me to fill out. I filled the link out that same day and have not received anything nor has the status of my order changed. On October 10, I emailed ***** again asking for an update on my Kindle and as of today have not received a response.

  

  Business Response

  Date: 10/23/2025

  Upon reviewing this case, our team confirmed that, on September 18th, the individual placed an order for a Kindle through our third-party gift provider. Because of a processing error, the provider could not complete the order. After receiving this review, our team reached out to the third-party provider to troubleshoot the error and sent this individual a new link to place the order. We have confirmed with the third-party provider that the individual successfully placed the second order.

• Initial Complaint

  Date:10/08/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10.7.25 I participated in a demo conducted by Rippling and upon booking and completing the demo I was to receive a $50 DoorDash gift card. I completed the demo (refer to date above) and reached out to the sales representative to inquire about the $50 DoorDash gift card and to provide them with my mailing address to send the gift card. Instead she sent me a link and I clicked on the link to retrieve the gift card and the message stated that the gift card was delivered digitally but I never received the card with the codes for food purchases. This is false advertisement. I was considering sharing highly sensitive financial information with them, but I will no longer be pursuing their servicesthey cant be trusted.

  

  Business Response

  Date: 10/15/2025

  BBB Response: Upon receiving this review, our team reviewed the account and and reached out directly to the customer to address their concerns. Our records confirm that the $50 DoorDash gift card was sent on October 7, 2025, through our secure gifting platform, Postal, and that the customer accessed the link and successfully accepted the demo gift card. Weve confirmed that the gift card was successfully delivered and accepted, and weve provided additional clarification to ensure the customer has full transparency. We consider this matter resolved.

  Customer Answer

  Date: 10/15/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:10/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As of 7/15/2025 I ended my employment with "Circe Medical" (CM). Later that week the CM IT administrator "removed" unenrolled my devices from ********************** and SentinelOne. It is not 10/6/2025 and I still have the Rippling and SentinelOne software on both of my devices. I have deleted the Rippling user profile and ************** profile, I have placed both apps in the trash and deleted permanently. Despite doing all of this, the Rippling and SentinelOne software keeps automatically downloading onto my devices, I have continue to get notifications to enroll the Rippling MDM. The Rippling admin user profile is back on my device. I have emailed the IT administrator multiple times and am given the same response and steps to remove the software. I can not tell you how many times I have followed the steps and can not remove the software completely. As the CM IT administrator has not been helpful, I have looked into contacting Rippling directly and there is no way for a former employee to contact Rippling directly. The IT administrator can not help with this issue and I need to speak to someone directly from Rippling to resolve the issues. I do not like a former employer having access to my devices and need the software removed ASAP. Thanks

  

  Business Response

  Date: 10/16/2025

  Upon receiving this review, our team promptly reached out to the customer to review their concerns regarding the continued reinstallation of Rippling and SentinelOne software on personal devices after they separated from their employer. Rippling confirmed that the devices were no longer connected to any employer-managed system. However, parts of the previously installed security software remained on the devices, which caused the applications to reinstall automatically.

  Our support team worked directly with the customer to confirm the devices affected, explain the situation, and provide clear, secure steps to permanently remove any remaining software. We also verified that no active remote connections or access from the former employer remained in place. We will continue to work directly with the customer to ensure full clarity and confidence that the issue has been resolved.
  

  
  

• Initial Complaint

  Date:10/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As a pre tax benefit Rippling offered a hsa fsa spending card that drew on amounts deducted from employee paychecks. To date this card has never been accepted at any medical office, medical supply retailer, online or in store. It declines carts with nothing but medical supplies and it declines from clear medical vendors. The only purported way to access the funds is to submit a claim for reimbursement. So what is the purpose of the card since it does not work? It appears to be a scam to get people to enroll for the deductions with promises of ease of use and easy access to pay for healthcare services and items when in reality the stars claim reimbursement process is in practice.

  

  Business Response

  Date: 10/14/2025

  Upon receiving this complaint, our team promptly reached out to the customer to review their concerns regarding their FSA card. After auditing the account, ********************** confirmed the employee selected Limited Purpose FSA, which, under *** regulations, allows spending only on certain eligible expenses. The declines occurred in line with these plan rules.

  We also reviewed the customers account and benefit history and confirmed that coverage timelines and claim submission periods were applied correctly. Although notifications in these situations are not currently automated, were exploring ways to make communication clearer and more proactive in the future. We are currently working directly with the customer to answer any remaining questions and ensure they have full clarity moving forward.
  

  
  

  Customer Answer

  Date: 10/14/2025

   
  Complaint: 23969890
  
  I am rejecting this response because:

  The limited plan is selected by the employer client. There is no disclosure provided to the employee prior to onboarding. 
  

  The denials occurred with direct card use AND with submitted claim request because of continued company failure to provide notification of plan limits. 
  

  in responding to the BBB complaint the company engaged in a false narrative communication in which archived help content was provided in lieu of notification automated or otherwise. 
  

  Additionally, the company representative chose to communicate using protected health information through non HIPAA compliant channels and further disclosing PIH to my previous employer.

   

  Significantly the companys prior mishandling of COBRA benefits resulted in inactive health insurance for 6 weeks. The companys response is a disingenuous and deliberate attempt to avoid acknowledgement of lack of notification of plan limits and misleading information to employees. 
  

  Inappropriate disclosure and communication without consent does not address the basis of the complaint. This appears to be a systemic issue of whitewashing legitimate concerns.

  
  Sincerely,
  
  ******* ******* *******

  

  Business Response

  Date: 10/23/2025

  We understand the employees frustration and financial burden. We have attempted to communicate with the employee via direct email to provide additional clarification on why their Limited Purpose *** claims were correctly denied. Ripplings product does display a disclosure of the limitations of an Limited Purpose FSA to dental and vision expenses under IRS regulation. The disclosure is displayed within the employee enrollment flow in Rippling prior to an employees election. Rippling also has documentation regarding the limitation of Limited Purpose *** plans and eligible transactions under Limited Purpose *** plans for both employees and employers to reference. We understand that this is not the outcome that the employee expects, but the employees expenses were not eligible expenses under the Limited Purpose FSA plan and were correctly declined. 
  
  Regarding the employees COBRA enrollment, Rippling is administering COBRA for the employer, but Rippling is not the employers broker and is not functioning as a third party COBRA administrator for the group. Our team confirmed that the employees elections were submitted timely to the carrier for processing. 
  
  Lastly, Rippling takes both communication accuracy and data privacy extremely seriously. No protected health information (PHI) was shared with a former employer beyond what is required for plan administration and support, consistent with ***** compliance standards. All communication related to this case remained within secure and authorized channels.
  
  

  Customer Answer

  Date: 10/23/2025

   
  Complaint: 23969890
  
  I am rejecting this response because:

  Rippling did not provide disclosure in the enrollment and did not correctly deny transactions submitted to the HSA/FSA. 

  A specific transaction for vision screening was denied both as a direct transaction and denied again when submitted for reimbursement. 

  Rippling specifically failed to provide timely communication and follow up to the benefits administrator for activating COBRA benefits. Due to their failure to respond to the benefits administrator insurance was inactive and unavailable for 6 weeks. 

  Rippling used non HIPAA compliant channels eg. unencrypted emails to discuss my COBRA enrollment as well as my medical service transactions history.

  While I understand Ripplings determination to whitewash any wrongdoing in a public forum, this does not negate accountability for proper employee administration and privacy protection.

  The response is not factual or credible.
  
  Sincerely,
  
  ******* ******* *******

• Initial Complaint

  Date:09/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9/8/25, we learned that as a result of a system upgrade in Rippling HR platform, a data point in one employee's account that the system had not previously been tracking, resulted in her receiving no pay. We immediately reached out for support and it took over 5 business days to receive a thorough explanation. Once we received that, we followed the steps properly to edit this data point as we were advised. Once we completed that step, we were still up against barriers to adjust her pay. We alerted Rippling staff right away on Monday 9/22 and have been told by the support team via email since that time that they will get back to us "end of day" but the "end of day" keeps being repeated day after day. We love this platform and have had great experiences thus far. In this case, we feel strongly that this current approach doesn't match our expectations. We are very concerned that by not resolving this matter swiftly, we are risking harm to our business. We greatly appreciate support with this.

  

  Business Response

  Date: 10/07/2025

  Upon receiving this complaint, our team promptly reached out to the customer to review and address their concerns regarding the employees missed pay. While the issue blocking pay stemmed from incorrect data inputted by the employee, we acknowledge the system behavior could be more clear and have raised this to our product team as feedback. 

  Our team worked directly with the customer to correct the data and ensure the employee received the appropriate payment. 

  We understand the importance of timely payroll and appreciate the customers patience and partnership as we resolved this matter. Rippling remains committed to providing responsive support and reliable payroll processing for all of our clients.
  

  
  

• Initial Complaint

  Date:09/11/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have received notifications from the *** and the State of ****************************** that my taxes have not been paid by Rippling as contracted to do. Rippling collected funds from my business, but did not pay the taxes and did not notify that taxes were not paid. I reached out to their Chat (no phone number available) and was told their tax department would contact me within a week. I have heard nothing. I have reached out several times to the chat and they keep telling me the tax **** will get back to me. Payment is due to the *** today. I spoke with the State Unemployment and they told me that payment must be made today or they will put a lien on my business. Rippling is completely unresponsive and everyone on the chat is a dead end. I was onboarded to Rippling's payroll service in March ******************************** April. The onboarding was very disorganized and I was concerned about Rippling making my tax payments, so I called to confirm that they were connected to all my state and federal accounts, which they confirmed they were. Rippling is putting my business and livelihood at risk as a small business. There is no way to communicate with anyone who knows about why my taxes were not paid and they are unresponsive.

  

  Business Response

  Date: 09/23/2025

  After receiving this review, our team audited the account and reached out to the client. The liability threat arose from a duplicate filing that the clients previous provider had already paid. We are working with the client to file an amendment with the *** so we can clear the duplicate liability and reconcile the account correctly.
  
  The Colorado Unemployment notice occurred because the state accepted the wrong file from Rippling, which caused the clients payment to be excluded, despite the funds being correctly collected. As soon as we identified the issue, we remitted the payment and implemented controls to prevent similar issues from happening again.
  
  To clarify our support offering, though Rippling does not provide a direct phone number, we give clients direct access to our specialists through the support case, with the ability to schedule calls when needed. Our tax specialists work with third-party agencies whose timelines may affect the speed of resolution. We regret the frustration this caused, but we are happy that we partnered directly with the client to resolve these concerns.

  Customer Answer

  Date: 09/24/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:09/10/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I enrolled for COBRA benefits via Rippling, the COBRA administrator for my former employer. I know I am enrolled as I am being charged by Rippling. Rippling never submitted any information to my insurer *****. There is no phone number or email to reach out to them to contact them. They have no customer support whatsoever. I currently have a severe chronic illness I am not being treated for because of this issue, and an infant daughter who is not getting medical care.

  

  Business Response

  Date: 09/19/2025

  After receiving this review, our team audited the account and found our support team was in direct contact with Mr. ******* Due to the nature of the issue, our insurance team needed to be brought in causing us to convert the conversation from chat to email. While the ***** enrollment was submitted on time, there was a file processing bug which prevented the coverage from activating on time. We worked directly with the carrier to retroactively apply coverage to resolve the issue and provided written confirmation directly to Mr. *******
  
  We regret the stress this caused during the period of uncertainty, and we are working directly with the carrier to strengthen our file handling to ensure quicker resolution. 

• Initial Complaint

  Date:08/28/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have been paying for COBRA for two months, but two weeks ago when my wife went to refill her anti-anxiety prescription, she was told her benefits had expired. When I contacted Rippling about this, I was told it was a problem with their engineering team and it would take 3-5 business days to resolve. It has now been seven business days and no progress has been made, and I'm repeatedly told it will take just "1-3 business days" and that they were working with their engineering team to understand the issue. I pointed out that treating it as an internal engineering issue rather than an external customer support issue was not satisfactory.The support agent kept insisting that I would not have a coverage lapse, but I pointed out that I wasn't worried about a hypothetical lapse in coverage, but I was worried about the actual lapse of access I am currently experiencing.

  

  Business Response

  Date: 09/04/2025

  After receiving this review, our team audited the account and reached out directly to the employee as we take these matters extremely seriously. Upon review, we confirmed that the ***** enrollment had been submitted correctly in our system and that no lapse in coverage occurred. The delay in activation was due to an internal processing error on Cignas side. We worked directly with the carrier to resolve the issue, and coverage has since been confirmed as active. Written confirmation was provided to the employee.
  We regret the stress this caused during the period of uncertainty, and we are reinforcing our processes with the carrier to ensure both more timely resolution and more proactive communication in the future.