Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/29/2026

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  During the sales process, based on the product demonstrations and discussions, I reasonably believed those capabilities were included in the solution I was purchasing.After committing significant time and resources to the migration, I discovered that many of the features demonstrated and discussed were only available in Rippling Pro, while my companies had been placed on Rippling Core. I was never clearly informed that many of the capabilities I relied upon during the sales process required a substantially more expensive subscription. After implementation had already begun, Rippling informed me that I would need to upgrade to Pro and pay significantly more each month to access those features.The implementation process has been disorganized and extremely frustrating. I have been assigned multiple implementation managers, forcing me to repeatedly explain my businesses and unresolved issues. Several implementations remain incomplete, including REMOVED, despite repeated follow-up requests. My Bill REMOVEDsetup for contractor payments is still not operational, multiple workflow requests remain unresolved, and I continue to experience delays in implementing essential business functions. Rippling has acknowledged implementation issues and reassigned personnel multiple times, yet many problems remain REMOVEDhas been inconsistent, meetings have been canceled or delayed, and I have spent countless hours attempting to obtain assistance while continuing to pay for services that are not fully implemented or usable. I expected an implementation experience comparable to my previous provider, but instead I have experienced repeated delays, poor communication, and incomplete implementation across multiple business entities. Had the differences between Rippling Core and Pro been clearly explained before I signed the agreement, I would have negotiated different pricing or made a different purchasing decision altogether.

  

  Business Response

  Date: 08/03/2026

  Upon receiving this complaint, our team reviewed the customers account history, implementation status, and recent communications in detail. We have been in direct contact with this customer to address the concerns raised and establish a clearer path forward. Since the complaint was raised, our team has worked directly with the customer to align on the remaining implementation work and related technical setup concerns. We have addressed the underlying communication and ownership gaps internally and remain actively engaged in supporting this customer through the remaining account review and implementation work.

• Initial Complaint

  Date:07/27/2026

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint against Rippling for deceptive and dishonest business practices regarding a promotional incentive they failed to honor.I booked a product demo with a Rippling representative named REMOVED, who offered a $100 Amazon gift card as an incentive for completing the demo. Based on this offer, I scheduled and attended the demo call as required. I subsequently became a paying Rippling customer, signing up for their service in good faith, in part because of this promised incentive.Despite fulfilling every condition of the offer, booking the demo, attending the call, and becoming a customer, REMOVEDhas refused to honor the $100 gift card. When I followed up about the missing reward, I was met with denial that the offer was ever discussed, despite the fact that this call was recorded on their end. I have explicitly requested a copy of that recording to confirm what was promised to me, and Rippling has not provided it.This is unacceptable. Rippling used a financial incentive to secure my business, I upheld my end of the agreement, and they have refused to deliver what was promised while denying the conversation ever took place. This is a clear case of a company failing to honor its own marketing offer and then being dishonest with a paying customer when confronted about it.I am requesting the following resolution:Immediate delivery of the promised $100 Amazon gift card.A copy of the recorded call in which this offer was discussed.A formal acknowledgment from Rippling regarding this failure to honor their offer.I am extremely dissatisfied with how this situation has been handled and am filing this complaint so that other consumers are aware of Rippling's practice of offering incentives it does not intend to honor.

  

  Business Response

  Date: 07/29/2026

  Upon receiving this complaint, our team reviewed the customers account history, the promotional incentive criteria, and the relevant sales conversations. We confirmed that this customer submitted a request through REMOVEDpricing page on Mar 24, 2026, which is not associated with a qualifying promotional incentive campaign. Our review of the Mar 26, 2026 demo recording did not identify a verbal offer of a promotional incentive during that call. Because Ripplings promotional incentives are available only to prospects who enter through a qualifying, tracked campaign that expressly offers the incentive, this customer did not meet the eligibility criteria and the promotional gift was not issued. We have followed up with the customer directly to provide the requested call recording and a review of our eligibility determination. We appreciate the opportunity to clarify the qualifying requirements and consider the incentive issue addressed based on the records reviewed.

• Initial Complaint

  Date:07/08/2026

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a Rippling user attempting to resolve a routine matter regarding my REMOVEDFSA. Despite multiple attempts to utilize the support resources provided by Rippling, I have been unable to reach a live agent.Specifically:Phone Support: The numbers provided REMOVEDand REMOVED) are automated systems restricted solely to FSA credit card setup and offer no option to speak with a customer service REMOVEDSupport: Attempts to contact support via the public-facing email REMOVEDresult in immediate bounce-backs, as the system does not recognize non-administrator email REMOVEDan employee, I am effectively blocked from receiving assistance with my benefits. I am requesting that Rippling provide a direct, functioning contact method for employees to discuss FSA plan details and questions, or alternatively, that they open an internal support ticket on my behalf to resolve this matter.

  

  Business Response

  Date: 07/08/2026

  Rippling does offer support for US-based employees who are already enrolled in or currently enrolling in Rippling REMOVEDor Flex benefits through Ripplings web portal. Instructions and video walkthrough can be found by logging into your Rippling account and following the instructions here: REMOVED
  

  To seek assistance from Rippling Support for your REMOVEDor Flex benefits, follow the steps below:
  1. Open your Rippling employee account.
  2. From the main sidebar, select Benefits.
  3. From the Benefits sidebar, select My Benefits.
  4. On the Overview tab > Current benefits sub-tab, click on the REMOVEDor Flex (FSA, HSA, or Commuter) benefit plan you need assistance with.
  5. On the benefit page, youll notice a circular widget on the bottom right. Click the icon to seek support.

  If unable to access the web application, we encourage this individual to work with their company's Rippling administrator, who can access live support on their behalf and facilitate any needed changes to their FSA configuration.

  Customer Answer

  Date: 07/09/2026

   
  Complaint: 25025323
  
  I am rejecting this response because:

  The provided instructions to 'use the in-portal widget' do not address the issue, as this is a matter requiring coordination with an external third-party care advisor who does not have access to my private employee dashboard. Ripplings current support model effectively creates a 'black hole' for employees who need to coordinate benefits with outside entities.
  
  I am requesting a direct support contact or an escalation to a benefits specialist who can communicate via email or phone, rather than forcing a closed-loop system that prevents necessary professional coordination
  
  Sincerely,
  
  REMOVED

  

  Business Response

  Date: 07/09/2026

  Sorry for any confusion. To further clarify, to speak to a support contact or a benefits specialist, please login to Rippling and follow the instructions provided here REMOVED. Rippling does offer support for US-based employees who are already enrolled in or currently enrolling in Rippling COBRA or Flex benefits through Rippling.
  

  Customer Answer

  Date: 07/10/2026

   
  Complaint: 25025323
  
  I am rejecting this response because:I have reviewed the response from Rippling, and unfortunately, it does not resolve my issue. The provided link directs users to an in-portal widget that requires active login access. My issue involves coordinating with an external third-party care advisor who is unable to access the Rippling employee portal.
  Ripplings response explicitly states that they offer support for employees, yet they provide no mechanism for employees to engage in this support without a closed-loop portal login. As an employee, I am unable to 'work with my administrator' to open a ticket for every minor administrative inquiry. I am requesting that Rippling provide a direct support contactsuch as an email or phone line for benefits escalationsthat allows for the necessary coordination of my family's FSA benefits.
  
  Sincerely,
  
  REMOVED.

  

  Business Response

  Date: 07/16/2026

  Rippling has followed up directly to help the customer access support and ensure resolution.
  

  Customer Answer

  Date: 07/16/2026

   
  Complaint: 25025323
  
  I am rejecting this response because:

  I am rejecting Ripplings response to close this complaint. While a support representative did reach out to clarify their internal system's status and provide instructions, the core issue is not yet resolved.
  Ripplings outreach only occurred because of this formal escalation. They confirmed that their system falsely displays a "Needs Help" status as "Declined," which prevented me from knowing what documentation was actually missing for weeks.
  As of today, I have followed their direct instructions and submitted the formal SmartSheet claim appeal with the required missing information.

  
  Sending instructions on how to submit an appeal does not constitute a "resolution" of the underlying benefits issue. This complaint must remain open until Rippling and their partner vendor have successfully reviewed, approved, and processed the reimbursement for this claim. I will happily mark this case as resolved once the funds are approved.
  
  Sincerely,
  REMOVED

• Initial Complaint

  Date:07/06/2026

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Rippling is requiring my small business to continue paying under a contract despite not providing payroll services. My new entity cannot be implemented for 12 weeks due to Rippling's timeline, leaving me unable to process payroll and at risk of noncompliance. I should not be required to pay for services that are unavailable because of Rippling's delays. I requested a reasonable resolution, but Rippling refused to release me from the agreement. I am requesting cancellation without penalty and a review of these unfair business practices.

  

  Business Response

  Date: 07/13/2026

  Upon receiving this complaint, our team conducted a review of the account and connected with this customer directly. This customer is on a REMOVEDagreement and operates multiple entities under a single Rippling account. The customer requested to discontinue services for one entity while continuing to actively run payroll on another. Because a Rippling subscription covers all entities on an account, the contract cannot be partially cancelled for a single entity while services remain in use. Our Account Team was able to meet with the customer, review the contract, and align on a path forward. Our implementation team is now working directly with the customer to add the new entity on an agreed-upon timeline, to ensure payroll is run compliantly, and remains engaged to ensure a smooth setup.
  

• Initial Complaint

  Date:06/20/2026

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We signed up for Rippling in October 2025 (our second time on the platform), at the time we requested to be billed only for contractors who are active (part of payroll or who have invoice activity), which is standard amongst Rippling peers.However, unfortunately - we were told this functional does not exist and continued to be misadvised on what product lines/codes we needed, and the exact seat count.We were billed for US contractors who were unable to use the platform for several months, for what boiled down to be an incorrect product code, which was not caught during REMOVEDof June 2026, we were told it was in fact possible to bill for actual usage via "Retro-Billing", which was set up in our contract as per a revision. The account manager (who has been assigned for 4 months) introduced this, despite there being several escalations seeking a reasonable solution. I am happy that he did, but it's a bit bizarre that we were sold incorrect products/services for 9 months and are not receiving ANY compensation for the billing overage.The account manager, said he would discuss discounts in the next service; EOR but very similar to EOR, Rippling is trying to guarantee a certain number of seats in certain countries which isn't something we feel comfortable committing to, as that is very dynamic. We love Rippling but our challenge is to achieve what we need to achieve, we are using 1 central HRIS platform, 2 EORs, and 3 contractor platforms. Rippling has the highest price tag of all involved, despite having the lowest usage.We are concerned about expanding with Rippling as well, as we have now multiple years of experience with straight up false advertisement and misinformation.We even asked to set up separate entities, and was quoted a $1,000 fee unless we added EOR with Rippling. This amounts to a few minutes of work. Due to this, we signed 2 REMOVED's with other providers.The email for this account is REMOVED

  

  Business Response

  Date: 06/30/2026

  Upon receiving this complaint, our team conducted a thorough review of the account history, billing records, and all communications with this customer. Additionally, we were able to connect with the admin directly and are working together to find a path forward. 

  Regarding billing, this customer's contract has been amended multiple times to better accommodate the dynamic nature of their business. We acknowledge that the complexity of this customer's employee structure, spanning multiple countries with fluctuating headcount, created confusion around product requirements and associated costs. We have shared learnings with our team to improve how we communicate contract terms for similar use cases.

  Regarding platform access, our team investigated the service interruptions referenced. Both issues were resolved through our support team. One related to a payment funding failure that paused processing, and the other related to a lost authentication method that required identity verification before access could be restored. In both cases, our team engaged once notified and worked to restore full functionality.

  Our team has been in direct communication with this customer throughout and remains committed to supporting their success.

• Initial Complaint

  Date:05/28/2026

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our organization is a K-12 school that signed with Rippling in February 2026 after extensive discussions with their sales team regarding our staffing structure and billing requirements.Because schools must maintain substitute and occasional staff in the system year-round for student supervision coverage, we specifically raised concerns before signing about being charged recurring fees for employees who may only work a few days per year.Ripplings sales team confirmed in writing that billing for the following modules above our committed contract count would be usage-REMOVEDbilled only for employees who submit timesheets Scheduling: billed only for employees actively scheduled REMOVEDbilled only for employees assigned to reviews This representation was a material factor in our decision to sign the agreement.Several months later, after substantial implementation work had already been completed, we discovered through our invoice that Rippling was billing differently from what had been confirmed during the sales process.When we contacted Rippling, we were informed that the sales team was incorrect and that Rippling cannot honor the billing model previously confirmed in writing.We are requesting that Rippling honor the billing structure that was represented to us prior to contract signing and which we relied upon in making our purchasing and implementation decisions.

  

  Business Response

  Date: 06/03/2026

  Upon receiving this complaint, our team reviewed the customer's account and the concerns raised regarding their billing structure. We identified that certain billing terms were not accurately communicated during the sales process, and we take responsibility for that miscommunication. Our leadership team has since reached out directly to this customer to address the matter, and we are actively working with them to reach a fair resolution. We remain committed to supporting this customer through the process.

• Initial Complaint

  Date:05/08/2026

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We selected Rippling Payroll for our multi-location franchise organization based on representations made during the sales process that Rippling had a solution that would allow payroll to function cohesively across our five franchise locations under a unified structure. After implementation began, we were informed that this functionality was not actually available in REMOVED. More concerning was the discovery that Ripplings payroll upload functionality does not support businesses where employees work across multiple locations a common operational reality in franchise systems. After escalation with leadership post-implementation, we were ultimately told there was no workable automated solution. The only available workaround was to manually enter payroll data employee-by-employee and field-by-field for every payroll cycle. This has created an enormous administrative burden and significantly increased payroll processing risk and has been extremely disruptive operationally and financially. Additional issues included:Rippling offering a 50% rebate of our prepaid annual fees that was never delivered;Rippling double-paying our quarterly payroll taxes in the six-figure range during the first quarter of implementation; A six-month delay in recovering those funds with no interest.Refunds and corrections being applied to incorrect business entities/locations, requiring extensive manual accounting reconciliation on our end.Ripplings senior leadership did engage after escalation and acknowledged multiple failures. We have received repeated acknowledgements that certain sales representations regarding franchise payroll capabilities should never have been made. However, we are still manually processing significant portions of payroll; agreed-upon administrative fee refunds have not been fully honored; and Rippling continues to pre-bill annualized employee fees in advance even while we will be terminating our contract in two months.

  

  Business Response

  Date: 05/14/2026

  Upon receiving this complaint, our team conducted a thorough review of the customer's account, including the concerns raised regarding payroll functionality, tax remittances, and billing. Our leadership team has been in direct contact with the customer throughout this process to address these matters.

  With respect to the payroll capabilities discussed during the sales process, the customer was informed of functionality that our team was actively building at the time. We acknowledge that the timeline for that feature was unfortunately pushed back. Our team has worked closely with the customer to support their specific use case in the interim and remains committed to doing so.

  Regarding the tax remittance concern, our review determined that the duplicate payments resulted from the customer incorrectly indicating that prior-quarter taxes from their previous payroll provider were unpaid at the time of transition. Our Tax Support team advised the customer on the process for recovering those funds directly through the relevant agencies and has supported them throughout that process.

  Additionally, the administrative fee credit referenced in the complaint has since been corrected.

  Our leadership team is working directly with the customer to reach a resolution regarding the remainder of their contract term, and we remain available to support the customer through next steps.
  

  
  

  Customer Answer

  Date: 05/20/2026

   
  Complaint: 24830146
  
  I am rejecting this response because Rippling has not refunded the amount that was guaranteed. They documented that they incorrectly sent it to an unaffiliated Rippling client. As of May 20, 2026, the amount has not been refunded. 

  The 401(k) deferral situation is very complex and requires multiple parties. I am requesting that this case remain open until the time that the ERISA-required corrections are completed, which may take up to six months. 

  
  Sincerely,
  
  REMOVED

  

  Business Response

  Date: 05/26/2026

  Regarding the credit referenced in the complaint, our records confirm that the credit was applied to the customer's account on May 6, 2026. Our team has communicated the details of how to verify this directly with the customer. 
  Regarding the REMOVEDconcern, our team has informed the customer that they are welcome to reopen their support case at any time, and our specialists remain available to assist with any questions or next steps.
  
  

• Initial Complaint

  Date:04/28/2026

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got hied for a job and they required me to onboard with Rippling app. The app automatically changed my profile picture to my social security card so all employees are able to see my social security number. The app will not allow me to change my profile picture. My social security number needs to be deleted as a profile picture immediately.

  Customer Answer

  Date: 04/30/2026

  REMOVED-copy-source="MessageBody">From: REMOVED<REMOVED>
  

  REMOVEDhidden="true" style="color: inherit; margin: 0px; padding: 0px; font-size: inherit; font-family: inherit; font-weight: inherit; font-stretch: inherit; font-style: inherit; font-variant: inherit; border: 0px initial; line-height: inherit;"> 

  
  Please cancel my complaint against Rippling. They are helping me resolve the problem. 

  Complaint number 24797845

• Initial Complaint

  Date:04/02/2026

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was explicitly promised during the sales process that Rippling could process contractor payments on a near-next-day basis. This was recorded on Rippling's own sales call. That promise was not fulfilled.After two months of back-and-forth, Rippling provided a workaround that was substandard and not what was sold to me.The final issue that prompted this complaint: Rippling does not automatically ACH payments to payees. Instead, funds are deposited into a Rippling-controlled "pay account," where the payee must either pay a fee to withdraw their money or wait for a wire transfer to initiate only after Rippling has already received the funds. My contractors are being charged fees simply to access their own earned wages. I have had to personally reimburse my contractors for these fees, on top of the $300+ per month I already pay Rippling for the software.I have used Gusto, ADP, and other payroll platforms as both an employee and an employer and have never encountered a payroll provider that charges payees to access money they have already earned.Desired Resolution: I am requesting immediate cancellation of my contract with Rippling without penalty, given that the service I was sold was misrepresented and has not been delivered as promised.

  

  Business Response

  Date: 05/05/2026

  Upon receiving this complaint, our team reached out to the customer directly to address their concerns. After reviewing the account and connecting with the customer, we were able to clarify how contractor payments are processed through Rippling. Contractors who do not enroll in the optional Balance product receive payment via standard ACH direct deposit at no charge. For contractors who do enroll in Balance, automatic withdrawals to their bank account on file can be configured as a setting, allowing funds to be accessed without fees. Our team worked directly with the customer to walk through the payment configuration, address any confusion about how Balance works, and we are pleased to have reached a resolution.

• Initial Complaint

  Date:03/30/2026

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We are filing this complaint regarding serious and ongoing failures in Ripplings payroll and HR platform, which have caused financial harm, operational disruption, and compliance risk.Most recently, Rippling admitted that a system bug in their payroll calculation logic caused employees to be paid overtime and double overtime that were never worked or recorded. This error was not caused by user input, but by a defect in their system.Despite acknowledging fault, Rippling required us to recover the overpaid wages from our employees. This places the burden on us for their system failure and creates legal and employee relations risks, particularly under California labor laws where wage recovery requires employee consent.While Rippling issued partial remediation for terminated employees, they refused to cover overpayments made to active employees, leaving us exposed to financial loss and administrative burden.This issue is not isolated. We have experienced a pattern of system failures, including:Incorrect system-generated final paychecks during employee offboarding PTO and time-off miscalculations affecting wages Duplicate or unintended payments due to broken workflows Benefits enrollment errors creating compliance risks Significant system delays (up to 45 minutes for basic actions)Additionally, support has been ineffective. We have been repeatedly passed between representatives without resolution, and there has been a lack of clear ownership or accountability.These failures affect core payroll and compliance functions and demonstrate that the system is not reliable for production use.

  

  Business Response

  Date: 05/05/2026

  Upon receiving this complaint, our team conducted a thorough review of the account and each concern raised. We have been in direct communication with this customer throughout the engagement and have provided documentation addressing the payroll matters referenced, including a detailed explanation of the scope and impact on their specific account. Each additional concern raised, including support responsiveness and system performance, has been reviewed and addressed directly with the customer in writing. We have continued to work closely with this customer and remain committed to supporting them through their account transition.