Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/11/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have received notifications from the *** and the State of ****************************** that my taxes have not been paid by Rippling as contracted to do. Rippling collected funds from my business, but did not pay the taxes and did not notify that taxes were not paid. I reached out to their Chat (no phone number available) and was told their tax department would contact me within a week. I have heard nothing. I have reached out several times to the chat and they keep telling me the tax **** will get back to me. Payment is due to the *** today. I spoke with the State Unemployment and they told me that payment must be made today or they will put a lien on my business. Rippling is completely unresponsive and everyone on the chat is a dead end. I was onboarded to Rippling's payroll service in March ******************************** April. The onboarding was very disorganized and I was concerned about Rippling making my tax payments, so I called to confirm that they were connected to all my state and federal accounts, which they confirmed they were. Rippling is putting my business and livelihood at risk as a small business. There is no way to communicate with anyone who knows about why my taxes were not paid and they are unresponsive.

  

  Business Response

  Date: 09/23/2025

  After receiving this review, our team audited the account and reached out to the client. The liability threat arose from a duplicate filing that the clients previous provider had already paid. We are working with the client to file an amendment with the *** so we can clear the duplicate liability and reconcile the account correctly.
  
  The Colorado Unemployment notice occurred because the state accepted the wrong file from Rippling, which caused the clients payment to be excluded, despite the funds being correctly collected. As soon as we identified the issue, we remitted the payment and implemented controls to prevent similar issues from happening again.
  
  To clarify our support offering, though Rippling does not provide a direct phone number, we give clients direct access to our specialists through the support case, with the ability to schedule calls when needed. Our tax specialists work with third-party agencies whose timelines may affect the speed of resolution. We regret the frustration this caused, but we are happy that we partnered directly with the client to resolve these concerns.

  Customer Answer

  Date: 09/24/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:09/10/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I enrolled for COBRA benefits via Rippling, the COBRA administrator for my former employer. I know I am enrolled as I am being charged by Rippling. Rippling never submitted any information to my insurer *****. There is no phone number or email to reach out to them to contact them. They have no customer support whatsoever. I currently have a severe chronic illness I am not being treated for because of this issue, and an infant daughter who is not getting medical care.

  

  Business Response

  Date: 09/19/2025

  After receiving this review, our team audited the account and found our support team was in direct contact with Mr. ******* Due to the nature of the issue, our insurance team needed to be brought in causing us to convert the conversation from chat to email. While the ***** enrollment was submitted on time, there was a file processing bug which prevented the coverage from activating on time. We worked directly with the carrier to retroactively apply coverage to resolve the issue and provided written confirmation directly to Mr. *******
  
  We regret the stress this caused during the period of uncertainty, and we are working directly with the carrier to strengthen our file handling to ensure quicker resolution. 

• Initial Complaint

  Date:08/28/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have been paying for COBRA for two months, but two weeks ago when my wife went to refill her anti-anxiety prescription, she was told her benefits had expired. When I contacted Rippling about this, I was told it was a problem with their engineering team and it would take 3-5 business days to resolve. It has now been seven business days and no progress has been made, and I'm repeatedly told it will take just "1-3 business days" and that they were working with their engineering team to understand the issue. I pointed out that treating it as an internal engineering issue rather than an external customer support issue was not satisfactory.The support agent kept insisting that I would not have a coverage lapse, but I pointed out that I wasn't worried about a hypothetical lapse in coverage, but I was worried about the actual lapse of access I am currently experiencing.

  

  Business Response

  Date: 09/04/2025

  After receiving this review, our team audited the account and reached out directly to the employee as we take these matters extremely seriously. Upon review, we confirmed that the ***** enrollment had been submitted correctly in our system and that no lapse in coverage occurred. The delay in activation was due to an internal processing error on Cignas side. We worked directly with the carrier to resolve the issue, and coverage has since been confirmed as active. Written confirmation was provided to the employee.
  We regret the stress this caused during the period of uncertainty, and we are reinforcing our processes with the carrier to ensure both more timely resolution and more proactive communication in the future.

• Initial Complaint

  Date:08/13/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  we went through an implementation with rippling that failed miserably at every turn and 3 weeks into our live payroll runs, we pulled the plug as we need specific information and none of the work around solutions provided actually worked as they said they would. we broke their system with every request we cancel and inform them to keep time and payroll going which would also include quarterly filing. i reached out to the account executive in May that sent me to a support chat bot to answer my question about notices I was receiving and if they were filing. chat bot cleared up the notification but can't look at my contract or account to ensure we are good to go with the filing I check on August 1st and nothing in the documents. I check August 4th and no documents. i send an email out to the parties for which i had been dealing with and crickets. took 2 days to get a response and now i am on day 4 of them working with there operations team trying to figure out how to correct ******* was determined, whoever closed our account checked 941's only through q1, which is absolutely wrong. we already had that filed, they already had a copy and we were only with them through the 2nd quarter. as i type this i still haven't had any resolutions and my new provided needs the information this has been the worse company i have ever dealt with. i need our companies 941 filed immediately.any fees or penalties for late filing i would expect rippling to pay

  

  Business Response

  Date: 08/13/2025

  Upon receiving this review, Rippling confirmed that we are already in direct contact with the customer regarding their Q2 filings. The delay was due to an issue during the offboarding process, which we have since shared with the customer. We have provided the customer with a plan to remedy and expedite the filings.

  Customer Answer

  Date: 08/14/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and the intent to resolve this is in motion.  took getting executives involved.
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:07/30/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We cannot seem to stop this company from auto-withdrawing a monthly fee from our Business Account. As far as we can tell, the **** says it's for "People Center **** but there's no such company online, although the name Rippling gets referenced.- They're charging our company every month apporx $59 - We have NO idea who they are - They have no current contact information other than a support email, that nobody responds to.- Short of filing a Fraud Claim with my bank, I just want to get in touch with them and get these auto withdrawls stopped immediately. Thanks.

  

  Business Response

  Date: 08/05/2025

  Upon receiving this review, our team reached out directly to the customer to address their concerns. We confirmed that the charges were tied to an active Rippling account created by the companys prior owner, and the new ownership had not been added by the admin in our system. Weve since resolved the issue and taken the necessary steps to ensure the account is properly closed out. Our team remains available to provide continued support as needed.

  Customer Answer

  Date: 08/06/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ******

• Initial Complaint

  Date:07/14/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Rippling is an HR administrator for my former employer. I have been paying them for COBRA coverage since April 2025. They have failed to activate coverage with the medical insurance provider, and it took 2 months for the issue to be resolved. The reason for that is that Rippling has ZERO contact information for their customers. No phone, no email, no chat, absolutely no way to contact the administrator of my health insurance. After resolving the medical insurance through my employer who talked to Rippling, and finally got them to forward all appropriate information and funds to the insurer, I now find out (5 months after the start of COBRA coverage) that my dental insurance also is not active yet. I have had to re-schedule medical as well as dental appointments to work around this. This company is fraudulent and playing with people's lives!

  

  Business Response

  Date: 07/24/2025

  Upon receiving this complaint, our team conducted a full investigation and reached out to this individual directly. Our investigation confirmed that Rippling properly processed their medical and dental COBRA enrollments on the enrollment date. The dental coverage gap occurred because the employer failed to remit premium payments to the carrier, which has since been resolved with retroactive reinstatement. The delay in medical coverage was due to a pending response required from the employer or their broker, not Rippling, which has been resolved. Finally, terminated employees do have access to our support team for ***** via the support widget in their COBRA app. We have clarified this directly with this individual. 
  

• Initial Complaint

  Date:06/29/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  TLDR: Rippling told us in writing that "The cancellation has been processed." when we cancelled our account. And yet, they still charged us $2,388.66 anyways months later. And when we tried to get a refund, they intentionally made the process as difficult as possible. It was only after we posted a negative review online that they said refunded (we had to follow up even more for it). And judging by the other complaints on BBB, this doesn't seem like an accident. It appears like Rippling INTENTIONALLY passes you from employee to employee, saying they'll look into it, dragging on the refund process as long as possible in hopes that you will give ******* is the full story:Rippling promised us it could do what we needed. It could not. We sent SO many emails asking to cancel. They CONFIRMED in writing that our account was cancelled. But then they still charged us $2,388.66 anyways. We followed up 3 times after that providing evidence that a *** had cancelled our account. They still wouldn't refund. We had to filed a dispute, put a stop payment on them so cant charge us again.Once we posted a negative review, we finally got escalated to an "Executive Escalations Manager" - yes, apparently this is a real title of theirs.She emailed us saying "I want to acknowledge that this situation was mishandled. You made multiple efforts to cancel your account, and we failed to follow through."But even then, she said that she had "submitted a refund request for the charges you should never have received."Notice how she admits Rippling did everything wrong, but still doesn't refund us right away. If you run a business, you know refunding someone only takes a click of a button. There is no such thing as needing to "submit a refund request" after you've admitted fault We had to call her out on this and then she finally refunded us.

  

  Business Response

  Date: 06/30/2025

  We acknowledge that there was a process error on our part that led to these erroneous charges, and we deeply regret the impact this had on your business. As soon as this issue was brought to our attention, our team initiated a full refund, which was successfully completed within one business day. We have also identified and addressed the process gap that caused this issue to ensure it does not happen again.

  We understand the importance of accurate billing and clear communication, and we are committed to providing a seamless experience for all our customers. We appreciate you bringing this to our attention, as it helps us improve our services.
  

  
  

• Initial Complaint

  Date:06/19/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Rippling has not transferred my insurance in a timely manner. I am incurring enormous medical bills.

  

  Business Response

  Date: 07/02/2025

  Upon receiving this complaint, we promptly reached out to this employee to investigate their concerns relating to their insurance. After reviewing the account, it was identified that the delay in coverage was due to incorrect details inputted by the companys admin. As soon as this issue was brought to our attention, our team worked with the companys admin to manually enroll the employee in coverage to ensure access to care.

  Were glad we were able to resolve this matter directly with the employee and appreciate the opportunity to address their concerns.
  

  
  

  Customer Answer

  Date: 07/03/2025

   
  Complaint: 23491540
  
  I am rejecting this response because: due the the delay in getting my insurance which did not become activated until after the treatment I have to submit all my bills Additionally, I had to delay treatment because I wan uninsured and was unable to complete the full dental treatment. Now I have to complete it when I am nonlinear get under this insurance policy. I will not be satisfied until:

  1. I receive all reimbursements from my out of pocket expenses.

  2. Rippling agrees to cover the additional dental expense that will be incurred due to my insurance not active in time to complete my treatment. 
  
  Sincerely,
  
  **** ******

  

  Business Response

  Date: 07/09/2025

  We recognize the stress and frustration this has caused, however as previously addressed, this error was due to incorrect details inputted by the companys admin. We have reached out to the employee to ensure they have support & resources to file retroactive claims directly with the carrier for any out of pocket expense incurred.

  Customer Answer

  Date: 07/10/2025

   
  Complaint: 23491540
  
  I am rejecting this response because:

  Complaint: 23491540
  
  I am rejecting this response because: due the the delay in getting my insurance which did not become activated until after several treatments I have to submit all my bills Additionally, my husband had to delay treatment because I wan uninsured and was unable to complete the full dental treatment. Now I have to complete it when I am nonlinear get under this insurance policy. I will not be satisfied until:

  
  1. I receive all reimbursements from my out of pocket expenses from my insurer which I am actively submitting for now.

  2. Rippling agrees to cover the additional dental expense that will be incurred due to my insurance not active in time to complete my husband's treatment. 
  
  Sincerely,
  
  **** ******
  
  

• Initial Complaint

  Date:06/14/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The crux of my issue pertains to rolling over my ************** Account (HSA) from ********************** to my current provider.About 2.5 years ago, I left a company that utilized Rippling for, among other things, benefits. Through the benefits, I set up an *** account to pay for healthcare expenditures. I should have acted on this ******, but I am just now trying to rollover the current balance from my Rippling *** to my current provider. The problem arises in that Rippling has next to no customer support. They have no phone line that leads anywhere, no chat bot to facilitate claims, no responsibility as custodians of my money to be responsive as a fiduciary. Ive reached out to the ********************************** email address, but it auto replies that it cant help because my current email address isnt associated with an employer. I got in touch with a customer solutions advisor yesterday but he informed me that I needed to track down the admin of Rippling at my former employer and have them reinstate my account. Their supposed customer support websites only seek to generate leads for their sales team. I have to track down some HR administrator at the company that laid off my peers to access and transfer my 4 figure HSA balance to my current provider? As stewards of my money, this roundabout process is archaic and nonsensical. I shouldnt have to fight a faceless San Francisco to transfer money that I contributed to an ***. I need a resolution to this that doesnt involve pleading with my former employer.

  

  Business Response

  Date: 06/17/2025

  Upon receiving this review, our team promptly reached out to the employee to address their concerns regarding their *** account. After reviewing their account history, we confirmed that their *** account was turned into a retail account directly with the *** vendor after they left their company. We provided instructions on how to reach out to the *** vendor directly in order to roll over their funds to their new employer. We do offer direct support to employees for **** Benefits but since their employer is no longer with Rippling as well they were advised to reach out to their company administrator for assistance.

• Initial Complaint

  Date:06/12/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have been using Rippling's *** service for the past year and are now changing to another service provider. The original reason for our changes was Rippling's ratchet pricing, but I have uncovered egregious if not fraudulent practices. I discovered that Rippling had not been paying local city taxes for one of our employees, though they collected the tax money from us. I filed a ticket about this weeks ago, and they claimed to fix it, but the tax payment has neither showed up in Rippling's own records or in the city's records. Their response times are very slow, and I can't find someone who actually understands how the company works so they can explain the situation. While I was waiting for that to be resolved, I found a state unemployment account that for which they have been collecting money but have not paid. I don't have an answer on that issue either. Because of these two incidents, I did a full reconciliation of taxes we paid to Rippling against taxes Rippling paid to agencies, and more than $25k are unaccounted for. I raised this issue two weeks ago, and Rippling, while in touch every few days, don't have an explanation for where these funds are and which agencies need to be paid. One of the employees even told me that Rippling doesn't do its own reconciliation of taxes collected vs taxes paid, which shocked me. I am trying to close my account with **********************, but I need a full accounting of the missing funds, and evidence that all tax obligations for which they have collected money are met and accounts settled.

  

  Business Response

  Date: 06/19/2025

  Upon receiving this review, our team promptly reached out to the customer to investigate their concerns regarding local tax filings, unemployment insurance payments, and broader account reconciliation. We understand the seriousness of these issues and remain committed to providing clear, complete resolution.

  We want to emphasize that Rippling does not engage in fraudulent activity. Funds collected are either properly remitted, refunded, or held in trust until the necessary information is available to file. We are actively working with the customer to complete a full reconciliation and provide the documentation needed to close out their account with confidence.

  While we regret the frustration caused, we appreciate the opportunity to resolve this matter thoroughly. Our team remains in close contact with the customer and is committed to ensuring all outstanding questions are addressed and tax obligations are fully met.

  
  

  Customer Answer

  Date: 06/19/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *********