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Business Profile

Computer Software Developers

Grammarly, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software Developers.

Important information

  • Customer Complaint:

    Grammarly came to BBB’s attention in February 2012. A review of complaints was done in February 2025. Complaints on file concern subscriptions.

    When signing up for services, consumers are encouraged to review Grammarly’s Terms of Service, specifically the Paid Accounts and Termination, and service cancellations can be made online by visiting How do I cancel my Grammarly subscription?

    For additional support, please visit Grammarly's Contact Us. 

Complaints

Customer Complaints Summary

  • 223 total complaints in the last 3 years.
  • 77 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/12/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On April 6, 2024, I noticed my Grammly said I needed to pay to upgrade to premium. I provided all the necessary information showing I paid for it. I told them my daughter needed Grammarly for an important essay. Now I just get an automated message. If I provide evidence I paid the bill why am I getting the run around to put my service back on? I get automated emails.

    Business Response

    Date: 04/15/2024

    Hello,

    We have investigated the case and have found the email correspondence between our team and the consumer, indicating that the consumer created two Grammarly subscriptions. To prevent double-billing, our support team canceled the consumer's pending payment for one of the accounts so the consumer can continue using the other account associated with Apple ID for their ********************** needs.

    Our support team has provided the instructions on how to access the Premium subscription via email. We kindly ask the buyer to follow them. 

    Please do not hesitate to contact us should you have further questions, comments, or requests.

    Sincerely,

    The Grammarly Team

  • Initial Complaint

    Date:04/04/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The customer service told me they would send my refund right away and once again going back on their word saying itll take 10-days to issue the funds to my paypal account why is a refund taking 10 days to issue????The transaction happened march 1 its now April 3?

    Business Response

    Date: 04/09/2024

    Hello,

    We have investigated the case and have found the email correspondence between our team and the consumer. 

    As an exception to our refund policy, the consumer's subscription has been deactivated, and the initial payment has been reversed. It may take up to ten business days for the refund to appear on the consumer's statement, depending on their payment method. However, in some cases, the payment will be removed from their statement, and a separate credit won't be issued.

    Please do not hesitate to contact us should you have further questions, comments, or requests.

    Sincerely,
    The Grammarly Team

    Customer Answer

    Date: 04/09/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    Ikeashia ****

  • Initial Complaint

    Date:04/03/2024

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had a monthly subscription that automatically renewed on 3/31/2024 without my knowledge. Consequently, $144 was taken from my bank account on 3/31/2024. This automatic payment put me in a financial deficit. It would have been nice to have notification that the subscription would renew automatically. This is my first complaint.But my biggest concern/complaint is that when I cancelled the subscription on 4/3/2024, I was notified that I would not get a refund and that my subscription would cancel after 1 year on 3/31/2025. This is terrible business practice! I can understand if the subscription renewed months ago. But it had only been 3 days! As soon as I noticed the charge, I cancelled. I make this complaint to warn other consumers to only use the FREE Grammarly and never ever sign up for a subscription. Or maybe even find another editing app with better business practices.

    Business Response

    Date: 04/04/2024

    Hello,

    We have investigated the case and have found the email correspondence between our team and the consumer.

    Grammarly subscriptions automatically renew until they are canceled, and subscriptions that aren't canceled before the start of a new billing cycle will be charged for a new subscription period. We apologize for any misunderstanding in this regard.

    As an exception to our refund policy, we have refunded the consumer's renewal payment and deactivated their subscription. It may take up to ten business days for the refund to appear on the consumer's statement, depending on their payment method. However, in some cases, the payment will be removed from their statement, and a separate credit won't be issued.

    Please do not hesitate to contact us should you have further questions, comments, or requests.

    Sincerely,
    The Grammarly Team

    Customer Answer

    Date: 04/04/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thank you for the quick resolution.

    Sincerely,

    *****************************

  • Initial Complaint

    Date:03/26/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello,I am needing to get help with receiving a refund I was charged for the product though I requested a cancellation prior to trial date ending. I sent my request to wire tye refund back because **** said they would send a refund immediately now there saying it may take up to 10 days to release the funds back which is not mentioned in their refund policy day of purchase. 10 days to issue a refund is ridiculous and bizarre.

    Business Response

    Date: 03/28/2024

    Hello,

    We have investigated the case and have found the email correspondence between our team and the consumer. Our support team has confirmed that the payment has been refunded to the consumer's bank account and sent an email confirmation of the refund transaction.


     Please do not hesitate to contact us should you have further questions, comments, or requests.

     

    Sincerely,

    The Grammarly Team

  • Initial Complaint

    Date:03/14/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Grammarly has stopped working on Android phones. I raised a tech support issue and they said they were discontinuing it, so I asked for a refund. They agreed to pay half of my annual subscription but only to the original method of payment, which I no longer have access to. I updated the credit card on file and asked to refund there. They refused and deactivated my account. So I have neither the product nor the refund...

    Business Response

    Date: 03/18/2024

    Hello,

    We have investigated the case and have found the email correspondence between our team and the consumer.

    As an exception to our refund policy, we have refunded the consumer's renewal payment and deactivated their subscription. We have provided more details about the refund in the support ticket directly. 

    Please do not hesitate to contact us should you have further questions, comments, or requests.

    Sincerely,
    The Grammarly Team

  • Initial Complaint

    Date:03/12/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am being bombarded with Gammerly on almost every site I access a pop up show's when a word is not spelt correctly, including this site.. I can no longer access my spell check, instead this site insits that I have to open an account with them.. I feel that this is harassment as it is constant across the board.

    Business Response

    Date: 03/14/2024

    Hello,

    We have investigated the case and have found the email correspondence between our team and the consumer.

    Our support team has provided the instructions on how to manage the advertisements in the consumer's browser via email. 

    We apologize for any inconvenience, and we have forwarded these comments to our marketing team to see if theres anything we can do on our side to improve user experience with the advertising mechanisms in question.

    Please do not hesitate to contact us should you have further questions, comments, or requests.

    Sincerely,

    The Grammarly Team

     

    Customer Answer

    Date: 03/14/2024

     
    Complaint: 21422748

    I am rejecting this response because: they did not cover why their tab is preventing me everytime i misspell a word, to use a different program.. this affects even this site. a tab pops up stating that I need to download the Grammarly program 

    Sincerely,

    *********************

    Business Response

    Date: 03/18/2024

    We apologize for the inconvenience. 

    Our support team has provided the instructions on how to uninstall Grammarly for Windows and Mac. We also suggest checking this page: **********************

    Please do not hesitate to contact us should you have further questions, comments, or requests.

    Sincerely,

    The Grammarly Team

  • Initial Complaint

    Date:03/11/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Unauthorized renewal without notification. Credit card charged with no receipt of renewal or made aware of impending renewal to card. Tried to renew password did not recieve a new password. I ****** this is a scam to get users to not cancel their accounts. I want a full refund and have not used this service in months.

    Business Response

    Date: 03/13/2024

    Hello,

    We have investigated the case and could not locate the email correspondence between our team and the consumer, indicating that they didn't reach out to us directly to resolve their issue.

     

    According to our analysis, the billing reminder was sent on 30 Jan 2024. Grammarly subscriptions automatically renew until they are canceled, and subscriptions that aren't canceled before the start of a new billing cycle will be charged for a new subscription period. We apologize for any misunderstanding in this regard.

    As an exception to our refund policy, we have refunded the consumer's renewal payment and deactivated their subscription. It may take up to ten business days for the refund to appear on the consumer's statement, depending on their payment method. However, in some cases, the payment will be removed from their statement, and a separate credit won't be issued.

    Please do not hesitate to contact us should you have further questions, comments, or requests.

    Sincerely,
    The Grammarly Team

    Customer Answer

    Date: 03/15/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *******************************

  • Initial Complaint

    Date:03/09/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of transaction: 3/08/2024 Amount paid: $144 I decided to sign up for the grammarly premium free trial as I am a college student and after seeing many ads pop up about it I wanted to see if it would be useful to aid me in writing my papers. I quickly noticed that the premium service was not very helpful and cancelled the trial. I then got an email from paypal saying that $144 dollars had been taken from my Navy Federal account for **********************. I was confused and checked my Navy Federal account and it said pending so I thought it was one of those holds that would go away because I cancelled the trial. I froze my card to make sure the payment wouldnt go through just as a precaution but unfroze it later, thinking that since I cancelled the trial, the pending transaction would go away and I should not be worried. Today 03/09/2024 I checked my account and the charge fully went through. I would like a refund for my troubles. Free trials are to test out the product or service and when they get cancelled, money should be refunded.

    Business Response

    Date: 03/11/2024

    Hello,

    We have investigated the case and could not locate the email correspondence between our team and the consumer, indicating that they didn't reach out to us directly to resolve their issue.

     

    Allow us to clarify: Grammarly subscriptions automatically renew until they are canceled, and free trials that aren't canceled before the start of the billing cycle will be charged for a new subscription period. We apologize for any misunderstanding in this regard.

    As an exception to our refund policy, we have refunded the consumer's renewal payment and deactivated their subscription. It may take up to ten business days for the refund to appear on the consumer's statement, depending on their payment method. However, in some cases, the payment will be removed from their statement, and a separate credit won't be issued.

    Please do not hesitate to contact us should you have further questions, comments, or requests.

    Sincerely,
    The Grammarly Team

    Customer Answer

    Date: 03/11/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    **********************

  • Initial Complaint

    Date:03/08/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was automatically charged $144.00 by Grammarly on 12/5/23. I disputed this with the credit card company and explained that the account was canceled already. The charge was credited back to my account. I was then charged $144.00 again in January. I contacted the credit card company again to file another dispute but now the credit card company (Ally) is saying it's a valid charge. This is completely unfair. I plan to close that credit card as soon as this issue is resolved.I have tried contacting Grammarly but there is no actual person to speak with, only support services are online. The problem is, that when I canceled the account in December, they closed the account and revoked my permissions. I have no way to speak with anyone nor do I have any extra money to pay for services not received or wanted. I have not logged in (because the account is closed) or used Grammarly services since December. PLEASE HELP.

    Business Response

    Date: 03/11/2024

    Hello,

    Let us note that we don't provide phone support at this time and focus on providing high-quality responses by email.

     

    According to our analysis, the consumer has filed a chargeback with their bank. As the chargeback was disputed, the payment was not refunded by the bank. Please note that we couldnt refund the payment until this case was reviewed by their bank. Rest assured that we have now refunded the consumer's payment, and it will appear on the consumer's statement within the next ten business days. Our support team has also contacted the consumer directly via their Grammarly account email address to share more details on this issue.

    Please do not hesitate to contact us should you have further questions, comments, or requests.

    Sincerely,
    The Grammarly Team

    Customer Answer

    Date: 03/12/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***************************

  • Initial Complaint

    Date:02/23/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of Transaction February 19, 2024
    Amount-$144 + tax=$155.52
    Better Business Bureau
    Dear Sir/Madam,
    I am writing to file a formal complaint against Grammarly, a company offering writing assistance services, for unethical business practices and lack of transparency in their billing process.
    Last year I signed up for Grammarly's service and provided my credit card information for payment. However, to my dismay, I recently discovered that Grammarly had automatically billed me $144 for another year of service without any prior notification or consent from my end. This unauthorized charge appeared on my credit card statement without any warning or option to renew or cancel the subscription.
    This lack of transparency is deeply concerning and reflects poorly on Grammarly's business ethics. As a consumer, I believe it is my right to be informed about any upcoming charges and given the choice to renew or terminate the service. Grammarly's practice of silently renewing subscriptions and charging customers without their consent is deceptive and unacceptable.
    I strongly urge the Better Business Bureau to investigate this matter and take appropriate action against Grammarly for their unethical business practices. Additionally, I request assistance in resolving this issue and obtaining a refund for the unauthorized charge.
    Please feel free to contact me at ************** or ****************** if you require any further information or clarification regarding this complaint. Thank you for your attention to this matter.
    Sincerely,
    ***** ** ********

    Business Response

    Date: 02/25/2024

    Hello,

    We have investigated the case and have found the email correspondence between our team and the consumer.

    Grammarly subscriptions automatically renew until they are canceled, and subscriptions that aren't canceled before the start of a new billing cycle will be charged for a new subscription period. We apologize for any misunderstanding in this regard.

    As an exception to our refund policy, we have refunded the consumer's renewal payment and deactivated their subscription. It may take up to ten business days for the refund to appear on the consumer's statement, depending on their payment method. However, in some cases, the payment will be removed from their statement, and a separate credit won't be issued.

    Please do not hesitate to contact us should you have further questions, comments, or requests.

    Sincerely,
    The Grammarly Team

    Customer Answer

    Date: 02/26/2024

    I filed a complaint against Grammerly. They have reached out and given me a refund. I would like to close my complaint as it is not resolved. James ** ******** *************

    Sent from James ********

Grammarly, Inc. is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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