Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/11/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Been a hairstylist on styleseat since 2014. Last 5 years has been horrible, but i am trapped because I've built up my reviews and would have to start over if I left Recently I was changed from basic to premium without wanting that...contacted customer service and was told it's irreverent. Also, for about 3 months they were intentionally blocking my availability to where clients weren't able to book, which caused me about 7k in bookings; I contacted customer service AGAIN and the *** was very inexpensive and incompetent, she pretending not to know what I was talking about even when I emailed screenshots as proof....I'm just so sad that I'm being treated like this after being with them for over 10 years

  Business Response

  Date: 03/12/2025

  Hi Malay! We appreciate you sharing your feedback with us and are sorry to hear you've had a negative experience.

  We've taken a look and do not see an account associated with the contact information you provided. Without accurate contact information, we are unfortunately unable to investigate your concerns further.

  Regarding the upcoming changes to our subscription plans, to ensure every Pro has the best chance to grow and earn more, we are shifting our resources to expand our Premium offerings. We understand this change may be an adjustment, but were here to help make the transition as smooth as possible. 

  For further assistance or if you have any additional questions, please submit a ticket here: **************************************************************** and our Support team will be happy to assist.

  Thank you for being part of our community!

  
  
  
  

  Customer Answer

  Date: 03/12/2025

   
  Complaint: 23052786
  
  I am rejecting this response because: I have gotten the runaround for months by styleseat customer support...also, ********************** put my account on 30 days violation, which I have never made any violations. I have the emails as proof. It took so long for them to fix after getting the runaround. My styleseat email is ***************************************** 
  Sincerely,
  
  ******** B

  Customer Answer

  Date: 03/12/2025

  Malaysia Bender 

  Business Response

  Date: 03/14/2025

  Hi Malaysia!

  We see that our Support team removed the search penalty from your account. If further assistance is needed, we recommend replying in the email thread with our Support team as they are the best resource to provide further assistance.

  Thanks!

• Initial Complaint

  Date:03/09/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Style Seat Canceled My Account After My Appointment And Never Sent Me My Payout .

  Business Response

  Date: 03/11/2025

  Hi ******! We're sorry to hear you're experiencing a delay in receiving your payout. We've taken a look and see that your account is still active and your payout is in transit. We've attached a screenshot for your reference.

  If you need further assistance, please reach back out to us. Thanks for being part of our community!

• Initial Complaint

  Date:03/06/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 26, 2025, I received a hair styling service from a stylist booked through the StyleSeat platform. I paid $120 for this service. During the appointment, the stylist negligently burned my neck with a curling iron, causing physical injury.Following the incident, the stylist:Did not provide any first aid for the burn,Did not apologize or acknowledge the injury,Made no offer of compensation or remediation,Proceeded to complete the service as if nothing serious had happened I was charged the full service fee while the appointment was still in progress, despite sustaining an ********* Attempts to Resolve This Issue:I contacted StyleSeat customer service to report the incident and request a refund StyleSeat representatives informed me they "do not offer refunds" and stated only the stylist could refund **** then contacted the stylist who offered to refund only $30, claiming this was all she received from StyleSeat after their commission.When I followed up with StyleSeat, they told me to "accept the generous offer that the stylist has given me"My Desired Resolution:I am requesting a full refund of $120 for a service that resulted in physical injury. StyleSeat's response has been unprofessional and demonstrates a concerning lack of accountability for the safety of consumers using their *********** a marketplace that profits from connecting clients with service providers, StyleSeat has a responsibility to ensure basic safety standards and appropriate responses when incidents occur. Their refusal to take responsibility or provide adequate customer service in this situation raises serious concerns about their business practices.

  Business Response

  Date: 03/11/2025

  Hi Temi! Thank you for reaching out and sharing your feedback with us. We're sorry to hear you had a negative experience with a Professional on StyleSeat.

  StyleSeat only provides the software for professionals to run their business. If you are unhappy with the quality of your service, you'll need to continue to work out a resolution with the professional directly. StyleSeat has no authority to issue any refunds on behalf of professionals.

  In our Terms of Service:

  "StyleSeat does not have control over the quality, suitability, reliability, timing, durability, legality, failure to provide, or any other aspect whatsoever of any **************** provided by Professionals nor of the integrity, responsibility or any of the actions or omissions whatsoever of any Professionals or Clients. StyleSeat makes no representations or warranties whatsoever with respect to **************** offered or provided by Professionals or requested by Clients through use of the Services, whether in public, private, or offline interactions."

  Here is a link to our Terms of Service if you'd like to review them more: ******************************************

  Thank you for being part of our community! 

• Initial Complaint

  Date:03/03/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made an appointment on 03/01/25 for 03/2/2025. On the website the picture are in a professional setting . When i arrived there on the date of service it was an apartment and i knocked on the door there was a terrible smell coming from the apartment also there was a male in the apartment that made me and my three children uncomfortable my children were afraid. I immediately cancel the service and informed her the reason. this was a verbal cancellation. This was do to it was already time for that appointment the other two I was able to go on the sight and cancel. My card was charged ***** dollars and the sight is still trying to attempt ***** from bank account. You should not have to feel in fear while getting a service provided to you.

  Business Response

  Date: 03/10/2025

  Hi ******! Thank you for reaching out. We're so sorry to hear you had this experience with a Professional on StyleSeat. We've taken a look and see that you have not been successfully charged for this appointment. I have attached a screenshot for your reference. If you need further assistance, please reach back out to us. Thank you for being part of our community!

• Initial Complaint

  Date:02/27/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 21st, I had a hair appointment with Nae ****** that quickly became one of the worst experiences Ive ever had. She arrived 15 minutes late, mentioning she wasnt feeling well. After washing my hair, she left me sitting with wet hair in the cold shop for 30 minutes without informing me, choosing to warm up in her car instead.Despite offering to reschedule, she insisted on finishing the appointment, claiming she had high-risk anemia and couldnt tolerate the cold. To accommodate her, I agreed to finish the appointment at her house an uncomfortable situation I shouldnt have been placed in.The installation took five hours, and she refused to style the hair I had purchased even though I asked weeks prior which hair to buy. The sew-in only lasted seven days before unraveling due to poor installation.She offered a free reinstall to make up for the poor service, so I purchased $170 worth of high-quality hair that she recommended. I reached out multiple times to confirm the appointment, but my messages were ignored. On the day of the reinstall, she never showed up and never apologized. The only time she responded was after I disputed the charge through StyleSeat.I reached out to the shop owner with no response. Nae ****** later claimed she couldnt access her phone, but that doesnt excuse the lack of communication.I understand health struggles, but if shes unable to fulfill appointments, she shouldnt be booking clients. This experience left me feeling scammed and disrespected. I would never dispute a charge without reason. My bank was helpful in resolving the issue, but I believe her StyleSeat account should be suspended until shes fit to provide quality service.

  Business Response

  Date: 02/27/2025

  Hi Laiona! We're sorry to hear that you had a negative experience with your Professional. 

  We've taken a look and see that you have been able to get in touch with our Compliance team about this issue. As they mentioned in their correspondence, the dispute with your bank is currently under investigation and the evidence you provided will be submitted.

  Please be aware StyleSeat is only the software your Professional uses to manage their business.

  In our Terms of Service: "StyleSeat does not have control over the quality, suitability, reliability, timing, durability, legality, failure to provide, or any other aspect whatsoever of any **************** provided by Professionals nor of the integrity, responsibility or any of the actions or omissions whatsoever of any Professionals or Clients. StyleSeat makes no representations or warranties whatsoever with respect to **************** offered or provided by Professionals or requested by Clients through use of the Services, whether in public, private, or offline interactions."

  Here is a link to our Terms of Service if you'd like to review them more: ******************************************

  Please reach back out to us if you have any further questions.

  Customer Answer

  Date: 03/04/2025

   
  Complaint: 22997826
  
  I am rejecting this response because:

  Nae Paytons account should not be active. This is a scam person who is using your platform for her own financial gain. 

  Where are the consequences towards the stylist?
  
  Sincerely,
  
  Laiona *****

  Business Response

  Date: 03/06/2025

  Hi Laiona,

  We understand your concern and apologize for the experience you had with this Professional. Our Compliance team is investigating this matter and will be internally reviewing this Professional's account

  If there's anything else we can help with, please reach back out. Thanks!

  Customer Answer

  Date: 03/06/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Laiona *****

• Initial Complaint

  Date:02/19/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I canceled my appointment not even 5 minutes after booking it and it was the day before the appointment was to take place. I have locs and dont get my hair done often. I tried booking that appointment at 6 pm on Thursday for 3 people. Your styleseat schedule only accepted 2 bookings and I needed one more time slot. There was none so I canceled my appointment and I found someone who could accommodate me. I was not going to reach out to the stylist because I didnt have the time so I just found someone else. The fact that I canceled within 5 minutes of scheduling my appointment and I cant get a refund is crazy to me. If I attended this shop regularly this wouldnt be a problem. But the stylist herself only sees me at least twice a year. Why would I give her 84 dollars for a hairstyle that I dont plan to get for another 6 months or longer. I have bills and not any money to give away. She didnt even perform a service. Photo evidence of me canceling my appointment is being provided as well. If this is how business is going to get conducted through your site I will take legal action.

  Business Response

  Date: 02/21/2025

  Hi *****! We're sorry to hear you had this experience. We've taken a look and see you were able to get in touch with our Support team about this issue. As they mentioned in their correspondence, you were charged a late cancellation fee for your appointment. It's important to note that professionals have the option to implement a No-Show and Late Cancellation Policy, which they may choose to use to charge when a client misses their appointment or cancels within 24 hours of the appointments start time. This policy is displayed on their profile page.

  Since you were charged in accordance with this policy, we are unable to issue you a refund. We apologize for any inconvenience.

  If you need further assistance, please reply directly in the email thread with our Support team and they'll be happy to assist. Thanks!

• Initial Complaint

  Date:02/18/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I closed my StyleSeat account as I do not provide services anymore about 2weeks ago. I closed my business email account and my business phone number. Yesterday I received a $102 business to business payout on my bank account. This makes no sense, I dont even have an account anymore and $102 is no little money.

  Business Response

  Date: 02/21/2025

  Hi Ayla! We're sorry for any confusion related to your payouts. We've taken a look and see that a refund was issued to one of your clients on February 14th. In order to cover the refund, we have attempted to withdraw those funds from your connected bank account. However, we were unable to successfully recover the funds and the charge you're seeing on your bank statement is likely the pending transaction.

  If you have further questions or need additional support, please submit a ticket here: **************************************************************** and our Support team will be happy to help. Thanks!

• Initial Complaint

  Date:02/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made to appointment a day apart I advised the stylist of double appointment he told me it was not showing the second appointment I ask him to make sure not charge for second appointment on the next day he said not showing. I requested refund he telling me its StyleSeat they tell me to reach out to ******. I want my refund

  Business Response

  Date: 02/17/2025

  Hi ******! We're sorry to hear you had this experience with a Professional on StyleSeat. Please be aware, StyleSeat is only the software company your Professional uses to manage their business. Professionals list their services, accept online bookings, and decide how they want to charge or not charge for a service.

  If you are requesting a refund for services rendered or for a charge associated with a no-show or late canceled appointment, please contact your professional directly. If you still need assistance after reaching out to your Professional, please submit a ticket here: **************************************************************** and our Support team will be happy to look into this further for you. Thanks!

• Initial Complaint

  Date:01/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Add-on charges to wash hair, late fee were not verbalized until checkout. Upcharge booking fee and taxes added. These add-one cost more than advertised price.,I feel StyleSeat and the stylist scammed me.

  Business Response

  Date: 01/28/2025

  Hi Genice! We're so sorry to hear you had this experience with a Professional on StyleSeat. We've taken a look and see you were able to get in touch with our Support team. They are happy to help assist you with initiating a refund dispute for this appointment. Please respond to the email you received from our Support team and they'll be able to provide further assistance with this concern.

  Thank you!

  Customer Answer

  Date: 01/29/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: StyleSeat is complacent in addressing concerns with those providers soliciting 
  business via their platform.  StyleSeat has no vetting process and no verification of business licenses or locations.  Scary! I will not use StyleSeat again and will advise others of the same, especially senior citizens 
  

  
  
  Sincerely,
  
  
  
  Genice H**********

  Business Response

  Date: 01/31/2025

  Hi Genice, 

  Upon further investigation, our Support team found that you paid for this appointment outside of StyleSeat. When payment is processed outside of our platform, we are unable to assist with refunds. In the future, we recommend processing payments through StyleSeat.

  We appreciate you sharing your feedback and apologize for any inconvenience. 

• Initial Complaint

  Date:01/20/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 19th I made an appointment on styleseat with a lady that goes by the name of Denali ***** (Nali did it) . I paid my $32 deposit and she confirmed the appointment for 5:15PM. I contacted her in the morning asking for her address and she proceeded to say that I had to fill out a form in order for her to send the address. I filled the form out and communication stopped. She text me back through the app at 5:08PM asking if I can change the time of my appointment to 6:30 since she is running behind. I said the only way that Ill agree to that is if she deducts money because she is inconveniencing me and its unprofessional. She stated NO, her deposits are non refundable. I would understand if I was late for the appointment or if I cancelled or if I was a no show then you can take my deposit but SHE was the one that had terrible communication and on top of that wanted to change my appointment time.

  Business Response

  Date: 01/24/2025

  Hi ******,

  We're so sorry to hear you had this experience with a Professional on StyleSeat. We've taken a look and see you were able to get in touch with our Support team about this concern. As they mentioned in their correspondence, your Professional's deposit is non-refundable. Our team is able to start a refund dispute with the Professional. If you would like to proceed with a refund dispute, please reply to the most recent email you received from our Support team.

  Thank you!