Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

StyleSeat has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • StyleSeat

      548 Market St PMB 80095 San Francisco, CA 94104-5401

    Business ProfileforStyleSeat

    Appointment Setting Service

    At-a-glance

    Customer Reviews

    1.1/5stars

    Average of 140 Customer Reviews

    Customer Complaints

    332 complaints closed in last 3 years

    152 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    This company offers online services and a mobile app for locating and booking beauty and wellness professionals located near the customer.

    Business Details

    Location of This Business
    548 Market St PMB 80095, San Francisco, CA 94104-5401
    BBB File Opened:
    2/3/2014
    Years in Business:
    12
    Business Started:
    5/23/2011
    Business Started Locally:
    5/23/2011
    Business Incorporated:
    12/13/2010
    Type of Entity:
    Corporation
    Number of Employees:
    90
    Alternate Business Name
    • StyleSeat, Inc.
    Additional Contact Information

    Website Addresses

    Customer Complaints

    332 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    04/11/2024

    Complaint Type:
    Product Issues
    Status:
    Resolved
    I booked an appointment via the StyleSeat app Sunday 4/07/24 for an appointment on Saturday 4/07/24. A deposit of $100.00 was required at booking (50% of the anticipated charge for services). I paid the $100 deposit. On Monday 4/08/24 I received a pop-up notification on my phone from the app stating my appointment was cancelled. I logged in to the app and my appointment was canceled. I checked my email for a reason. No communication was sent from StyleSeat stating why my appointment was canceled nor when my deposit would be refunded. I contacted the stylist Braids by *** and she said she wasnt aware of my appointment nor did she see receive my deposit. I sent her a screenshot from app appointment page showing the appointment was cancelled and my appointment was paid. I also sent her a screenshot from my bank showing the funds cleared my account. She said I should have the funds in 1 day but again she didnt receive anything. I emailed StyleSeat on Monday 4/08/24 as well and was told I would hear from them in 24 hours.. I have not been contacted nor to this date have I received an email, text, etc. explaining why my appointment was cancelled and when my deposit would be refunded.
    Read More

    Customer Reviews

    140 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Maxine S

    1 star

    04/19/2024

    FRAUD. I booked a professional and day of our appointment I went to lactation which was a sketchy parking lot. I arrived on time and called professional for exact location so I good meet with her. No response. I called and text for 15 mins . While at the parking lot waiting for a response, I sent email to Stylseat customer service about incident . Letting them know in real time I was at location and the stylist was not responding. After15 mins I left and even after marking the appointment as professional was a no show I was charged the next day. 2 days later the professional text me from another number not on the website and says her phone broke and she reschedule the appointment on her end theough the website. But she wouldnt charge me since she did not provide services . I checked the website and see the appointment she booked had another pending charge for $150z so I cancelled the appointment and sent another email to styleeat with pictures of text as further proof she did not provide services and attempted to scam me yet again. The audacityso this is what style seat emails me today: Im so sorry you were charged even though you weren't able to receive the service you booked.If you need a refund, your professional will need to provide you with one. StyleSeat is the tool beauty and wellness professionals use to manage their business, including charging clients, so we are unable to provide refunds or stop payments on their behalf.WOW What a Scam this site is allowing scammers to fraud customers and even with proof not refunding they are making money of of these scams as so are perpetuating these practices. This is illegal and just wrong . So angry and disgusted with a company that thrives off of letting people get scammed and knowingly pays these scammer so they too can get paid . Shameful!

    Local BBB

    BBB serving the San Francisco Bay Area and Northern Coastal California

    BBB Reports On

    BBB reports on known marketplace practices.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business.