139 Customer Reviews
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Review from Maxine S
1 star04/19/2024
FRAUD. I booked a professional and day of our appointment I went to lactation which was a sketchy parking lot. I arrived on time and called professional for exact location so I good meet with her. No response. I called and text for 15 mins . While at the parking lot waiting for a response, I sent email to Stylseat customer service about incident . Letting them know in real time I was at location and the stylist was not responding. After15 mins I left and even after marking the appointment as professional was a no show I was charged the next day. 2 days later the professional text me from another number not on the website and says her phone broke and she reschedule the appointment on her end theough the website. But she wouldnt charge me since she did not provide services . I checked the website and see the appointment she booked had another pending charge for $150z so I cancelled the appointment and sent another email to styleeat with pictures of text as further proof she did not provide services and attempted to scam me yet again. The audacityso this is what style seat emails me today: Im so sorry you were charged even though you weren't able to receive the service you booked.If you need a refund, your professional will need to provide you with one. StyleSeat is the tool beauty and wellness professionals use to manage their business, including charging clients, so we are unable to provide refunds or stop payments on their behalf.WOW What a Scam this site is allowing scammers to fraud customers and even with proof not refunding they are making money of of these scams as so are perpetuating these practices. This is illegal and just wrong . So angry and disgusted with a company that thrives off of letting people get scammed and knowingly pays these scammer so they too can get paid . Shameful!Review from Trache M
1 star04/03/2024
If i could give 0 stars I would. I booked a week before my appt, and was messaged a day before saying the woman I booked with is now not available. I had already took the day off work. After quickly finding another stylist through the app, an hour before the appt. I get a email saying the stylist didn't confirm my appt so it's cancelled. Okay. I find another stylist, and book for noon the same day. I was not able to get in contact with them. I texted, called, and no response. Not waiting to be charged as a no show, I show up to the appt. and the ********** is closed down! By this point I knew this company and its "PROFFESIONALS" were on shady stuff, so I locked my card so it could not be charged. Somehow Styleseat still charges my LOCKED CARD for a service THAT WAS NEVER RENDERED! They STOLE $216.30 FROM ME! and I want my money back, I am never ever ever ever ever ever ever using this "service" again.
StyleSeat Response
04/05/2024
Hi Trache!
We're sorry to hear you had a negative experience with a Professional on StyleSeat. We've taken a look and see that you were able to get in touch with our Support team about this issue. They are actively working on getting your refund taken care of with your Professional.
If you need further assistance, please reply directly to the email you received from our Support team and they'll be happy to help. Thanks!
Review from Tania T
1 star02/28/2024
I used style seat (Feb.21) to find someone to put crochet braids in. On the site they advertised, ***** off of ***** for new clients. an immediate holding fee of 2.23 was placed on my card. I was expecting to pay ***** for this visit, and before sitting in ***************** I asked if the discount would apply. she stated yes, and I went forth with the service. I was shocked to see that (Feb.23) I was charged ***** plus the 2.23!!!!, I reached out to the stylist to let her know of the charges, and she kindly shared a screen shot of what her app showed and the charge showed ***** on her end. I asked if she could make the adjustment, but she was not able to tell me how to go about getting my money refunded. I feel scammed by this app. I am not new to using this app, although is has been years prior; I recall that once your appointment was booked, the holding fee would be refunded, and a charge for the services rendered would be charged, follow up with an option to leave a tip. I never got that option. I don't know who owns this MESS of an app now, but I am warning everyone that I know to stay clear of it. I wish I had come to the BBB prior to using it. I will be removing all my information and getting rid of this app. If anyone. can tell me how I can go about requesting a refund with Styleseat, I'd appreciate the suggestion....and to any responses to this, do not issue me any apology, just refund my money please and thank you!Review from Tequila H
5 stars02/15/2024
Styleseat is a really good app to use especially when your trying to build clientele. They help to promote your business so of course you have to pay a small fee for that. I will highly recommend Styleseat !Review from Phyllis S
1 star02/08/2024
I used StyleSeat for crochets. I was given my price and booked the appointment. Once my hair was done, I was charged $100 more plus $21 for tax. I have never paid tax for salon services.Review from Erin R
1 star02/05/2024
Im a professional hairdresser of 24 years and is the worst online booking system Ive ever used. After 3 weeks of zero client bookings (except for the ones I was doing manually) I could not for the life of me figure out why client bookings had dropped. The booking was showing on my end and after 3 weeks of this mystery I had a client text to ask if Id stopped doing hair. Turns out my booking availability was showing I was booked for an entire year - basically my books were close. I didnt notice it because the open slots are showing available on my end. They responded it was a glitch that had been fixed but never sent out a notification to the professionals. Three weeks of no bookings! In addition, the option to auto/manually charge is a farce. It doesnt work and automatically charges clients no matter what. When I complained about this the response was to try switching the option to manual checkout (NO SH**T) it doesnt work. Also, if you dont use StyleSeat to check out your clients and use their credit card system you do not get pushed up in search rankings. Then they charge you $30 for new clients even though these are clients I put in the system that have been with me for years. When they book on style seat for the first time I have to take the $30 hit for this? Are you kidding me?! Im hemorrhaging money losses left and right with this APP. Its trash! DO NOT TRUST YOUR BUSINESS WITH STYLE SEAT.StyleSeat Response
02/06/2024
Hi ****! We're so sorry to hear you had a negative experience using StyleSeat and appreciate you sharing your feedback with us.
Regarding your frustration with our automatic checkout feature, automatic checkout is a requirement for appointments booked under one of StyleSeats Growth Features (Smart Pricing or when StyleSeat brings you a new client through our New Client Connection Program). For more information on our checkout options, please check out this article: *********************************************************************************************************************;
When a client navigates to your booking page from one of our marketing sources and they haven't booked with your previously or aren't in your client list, it's possible they'll be marked as a new client from StyleSeat. We are always happy to rectify situations where one of your clients is accidentally marked as a new client. Here is more information on New Client Connection: *******************************************************************************************************************************************
If you need further assistance or have additional questions, please submit a ticket here; ****************************************************************. Our Support team would be happy to help!
Thanks!
Review from Silvia W
1 star01/15/2024
Would prefer a zero. Scheduled an appointment with stylist. Charged card for holding fee but then never arrived. Unable to cancel because then lose amount for service for was never completed. Ridiculous business practices. Business hard to find most likely illegitimate business and fraud. Plan to file another complaint as they now have cc information and personal information. Never use this site.StyleSeat Response
01/16/2024
Hi ******! We're sorry to hear you had this experience with a Professional on StyleSeat. Please submit a ticket here; **************************************************************** and a member of our Support team will be happy to help you with this further. Thanks!Review from Alexandra R
1 star01/12/2024
I reported to them about their client searching up my address and threatening me and they made it seem like I wanted a refund. They told me they cant give me a refund and never responded back when I said that was not the issue. This is a safety issue and theyre ignoring me.Review from Jasmine F
1 star01/11/2024
Got my nails done by someone I dont believe was licensed. I got them done on Sunday. It is now Thursday 8 of the 10 have popped off with ease. Sad that it took her over 2 hours to complete. I do not trust this site and would never recommendStyleSeat Response
01/12/2024
Hi *******! We're sorry to hear you had a negative experience with a Professional on StyleSeat.
Because we are just the software program your Pro uses to manage their business, we have no authority to go into their account and issue client refunds.
For issues between clients and professionals, you'll need to contact the professional directly; Pros are very willing to accommodate unsatisfied clients.
In our Terms of Service:
"StyleSeat does not have control over the quality, suitability, reliability, timing, durability, legality, failure to provide, or any other aspect whatsoever of any ******* Services provided by Professionals nor of the integrity, responsibility or any of the actions or omissions whatsoever of any Professionals or Clients. StyleSeat makes no representations or warranties whatsoever with respect to ******* Services offered or provided by Professionals or requested by Clients through use of the Services, whether in public, private, or offline interactions."
Here's a link to our Terms of Service if you'd like to review them more; ************************************************;If you need further assistance with this issue or have additional questions, please submit a ticket here; **************************************************************** and a member of our Support team will be happy to help! Thanks!
Review from Bri R
1 star01/05/2024
This site lets anyone sign up and present themselves as a professional. There are people on here offering services that they are not license for and have absolutely not business advertising as a service for fee. I had to actually sue ******* who was and is still unlicensed but has every hair service under the sun listed and is making fake profiles and posting fake reviews for their unlicensed home business.There should be some responsiblity that if you are going to let people advertise services for sale on your site and you want people to trust your site that you at least have some standards in place to ensure people are licensed according to their state guidelines.
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