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Business Profile

Appointment Setting Service

StyleSeat

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Appointment Setting Service.

Reviews

Customer Review Ratings

1.09

Average of 94 Customer Reviews

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Review Details

  • Unesti B

    Date: 05/16/2025

    I am a professional that uses the ************ have been with them for years, but now I convinced they are just money hungry. I pay $35 for the app every ********** also being charged $50 everytime one of my clients books through this app. They prey on professionals by taking money from they **** the think they are sending you clients when theyre not! Im seriously thinking about cancelling my account bcus Im tired of them taking away from my *********** This is not fair at all.

  • Cherylia G

    Date: 05/08/2025

    The Style seat platform appears to impose significantly higher costs on the customer. Stylists seemingly pass on all extra charges and additionally charge more than the advertised costs by removing deposits, yet still charging the advertised costs at checkout. This app does not exhibit customer-friendly characteristics by any means.

  • Stacey M

    Date: 05/06/2025

    I booked appointment for silk press with this stylist. On morning of appointment, after taking care of my 85yr mom (dementia) and preparing to leave for appointments, she text me (says she called, but I dont answer unknown callers) she text to move my appointment (her previous appointment was late so I had to be inconvenienced) I explained I had another appointment later and that it would not be possible, Saturday would be better she offered 7A (wtf) I countered with 8A but afterwards within the hour I decided I didnt want her to do it at all. So I cancelled. She agrees and than charges full amount of service $120 + $18 tip + $60 cancellation fee for no service at all. I was sure it was a mistake so I text and she sends bulletin points on her policies for cancellations! Worse customer service ever!!! $200 dollars debited for services cancelled!! I could not get any help no phone number to call just email. Nightmare!!! But I have reached out to style seat for help no response.

  • KADEESHA H

    Date: 11/26/2024

    KADEESHA H

    Date: 11/26/2024

    I had an appointment, professional never showed for time. Rescheduled, still showed up early and still had to wait. Styleseat professionals do go by your time, but theirs. Get everything in writing and on the app because the stylist will lie. I have screen shots and photos. ******** ******, is not good for business.

    StyleSeat

    Date: 11/27/2024

    Hi ***! We're so sorry to hear you had this experience with a Professional on StyleSeat. We encourage you to leave a review on their StyleSeat profile about your experience to let other potential clients know. 

    Please be aware, StyleSeat is only the software your Professional uses to manage their business. In our Terms of Service:

    "StyleSeat does not have control over the quality, suitability, reliability, timing, durability, legality, failure to provide, or any other aspect whatsoever of any **************** provided by Professionals nor of the integrity, responsibility or any of the actions or omissions whatsoever of any Professionals or Clients. StyleSeat makes no representations or warranties whatsoever with respect to **************** offered or provided by Professionals or requested by Clients through use of the Services, whether in public, private, or offline interactions."

    Here is a link to our Terms of Service if you'd like to review them further: ******************************************

    We appreciate you being part of our community!

  • Shakeshia B

    Date: 10/22/2024

    Shakeshia B

    Date: 10/22/2024

    I scheduled an appointment with a nail tech through Style seat. Turns out the nail tech did not show up and I charged for the service for canceling at the last minute I reached out to the nail tech to request a refund and got no response responded to the nail tech for a refund no response! Very unprofessional and style seat not making sure the client received the service before charging is so tacky and unprofessional. I just want my money back! Never booking thru this site again

    StyleSeat

    Date: 10/23/2024

    Hi Shakeshia! We're so sorry to hear you had this experience. Please be aware that StyleSeat is just the software your Professional uses to manage their business. 

    For further assistance with this charge, please submit a ticket here: **************************************************************** and our Support team will be happy to look into this for you.

    Thanks!

  • Rida F

    Date: 10/16/2024

    Rida F

    Date: 10/16/2024

    Styleseat charge you a monthly fee and then turn around and charge you a percentage for customers they claim to bring to you. It’s a platform for customers to search for their potential hair stylist…

    StyleSeat

    Date: 10/17/2024

    Hi Rida! Thanks for sharing your feedback. StyleSeat charges a one-time fee for each new client brought to you through our New Client Connection Program. If any of your clients are ever mistakenly marked as new clients from StyleSeat, you can click the link in the appointment details that says "New Client from StyleSeat" and then choose "Request a Correction" and a member of our Support team will be happy to resolve this for you.

    Additionally, since you're on our Premium Plan, you have the flexibility to opt out of this feature at any time in your settings.

    If you need further assistance, please submit a ticket here: https://styleseat.freshdesk.com/support/tickets/new and we'll be happy to help!

    Thanks for being part of our community!

  • Twana C

    Date: 09/22/2024

    Twana C

    Date: 09/22/2024

    My daughter book an appointment with unprofessional hairstylist which her policy states I will only be charged a $2 hold for the appointment. The hairstylist policy simply states :You will not be charged if you cancel at least 24 hours before your appointment starts. Otherwise, you will be charged 25% of service price for cancelling with less than 24 hours notice and 50% if you fail to show up at your appointment. The very next day in the morning I was charged $190, plus $2 hold!!! The hairstyle my daughter picked was only supposed to be $160!!! On top of that the hairstylist acted clueless about the charges and I told my daughter to cancel. After that my daughter informed her to cancel, the hairstylist didnt even refund my money back!! I been fighting for months to get my money back. Months later I even tried to let her realize I still need my money back and she told me to take it up with style seat!!! I wish I did it the same month after she refused to refund my money!! I tried to get my money back by my bank and still I been having issues!!! Styleseat states that you have to reachout to the stylist 1st before reaching out to them. Not nothing I will be going through months later!!!

    StyleSeat

    Date: 09/25/2024

    Hi *****! We're so sorry to hear you had this experience with a Professional on StyleSeat. We've taken a look and see you were able to get in touch with our Support team about this concern. They requested additional information from you in order to research your issue further, but they did not receive the requested information.

    Please reply to their email with a link to your Professional's StyleSeat profile and they'll be happy to provide further assistance.

    Thank you!

  • Zuton L

    Date: 08/13/2024

    Zuton L

    Date: 08/13/2024

    Very displeased with this company and some of their professionals. Extremely poor customer service.

    StyleSeat

    Date: 08/20/2024

    Hi *****! We're so sorry to hear you had a negative experience with a Professional on StyleSeat. We've taken a look and see you were able to get in touch with our Support team about this concern. As they mentioned in their correspondence, we are unable to proceed with a refund for this late-cancellation fee, as it was charged correctly under the No-Show/Late Cancellation policy we offer Pros to use for their business. However, our team did extend a discount that could be used for a future appointment to help make up for this experience.

    In our Terms of Service:

    "StyleSeat does not have control over the quality, suitability, reliability, timing, durability, legality, failure to provide, or any other aspect whatsoever of any **************** provided by Professionals nor of the integrity, responsibility or any of the actions or omissions whatsoever of any Professionals or Clients. StyleSeat makes no representations or warranties whatsoever with respect to **************** offered or provided by Professionals or requested by Clients through use of the Services, whether in public, private, or offline interactions."

    Here is a link to our Terms of Service if you'd like to review them further: ******************************************************

    Please reach back out to us if you have any further questions. Thank you!

  • Elia D

    Date: 08/06/2024

    Elia D

    Date: 08/06/2024

    Unfortunately, I found out on the day of the appt that my stylist moved from ** to ** which is over 40 minutes away, specially during rush hour. I would like to ask for my $66 deposit back since I was unaware of the move prior to scheduling my appointment. Unfortunately, theres no way to do that via their site or they do not have a customer service request line.

    StyleSeat

    Date: 08/07/2024

    Hi ****! We're sorry to hear you had this experience. Please fill out this refund request form: **************************************************************** Our Support team will be happy to look into this for you!

  • Matthew J

    Date: 08/02/2024

    Matthew J

    Date: 08/02/2024

    I have an Issue with my Payouts on the Style seat platform. I was told to submit a 147C form, and I did. My account is still suspended. I will have to close my business, due to the lack of communication of this platform. I think it's really disheartening to know they don't have a customer service number, where I can speak with an actual person. I would like my funds released, and my account closed permanently. This is the worst; experience I have ever had.

    StyleSeat

    Date: 08/05/2024

    Hi *******! We're so sorry to hear you had this experience. We've taken a look and see you were able to get in touch with our Compliance team about this concern and it has been resolved.

    If you need further assistance, please reach back out to us. Thanks!

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