Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/15/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This app is not allowing me to get deposits at my bank. I keep getting an error message for the same account I used before. *** actually tried adding two different accounts. I still keep seeing that I need to update my bank info. I dont know what other way Im supposed to get my money after doing a service so I cant even use this app anymore and customers want to book. I cant even resolve this problem with a person! Ive only gotten computer generated messages in email.

  Business Response

  Date: 08/15/2023

  Hi ****** Were so sorry to hear you were having trouble receiving your payouts. Weve looked into this and see you reached out to our Support team and were able to get assistance with this issue. As they mentioned, when sensitive information is updated on your account a temporary hold is placed to help protect you from fraudulent activity. Were sorry for any inconvenience this may have caused. If you have any questions or need more help, please reach back out to us. Thanks for being part of our community!

  Customer Answer

  Date: 08/15/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:10/12/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  StyleSeat debited funds from my debit card which should not be in their records. I have only authorized them to utilize my credit card for payment. Not only did they use an unauthorized form of payment which is fraud they did charge my credit card for the same payment twice. In total a 50 haircut for my son is $146 dollars that I now have to sit and dispute. They dont offer any way to contact them on their app to remove all of information from their systems. I dont trust how they can take money from an account I have not provided to them

  Business Response

  Date: 10/31/2022

  Hey there! We're so sorry that you had this experience. We took a look and did not see that you reached out to us about this. Also, we aren't able to charge any card that isn't on file. We would love to look into what happened here. Please reach out here: https://styleseat.freshdesk.com/support/tickets/new and we'd be happy to help! Thanks so much.

• Initial Complaint

  Date:10/09/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have messaged StyleSeat numerous times over the past couple of days over different platforms, just for me to never receive a response. StyleSeat processed the charge as if I received the services and I begged them to cancel the pending charge before it went through. Now I am out of almost 200 dollars. Someone needs to not only remove scammers from using certain platforms when handling money. But this app also needs to close as it does not protect its consumers. Ridiculous

  Business Response

  Date: 10/25/2022

  Hey Armani, 

  
  Thanks so much for your patience while we worked to assist you. Looks like we issued you a refund 14 days ago. We've attached a screenshot for your reference. You're all good to go! 

   

  Thanks so much!

• Initial Complaint

  Date:10/07/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date/time of Service - October 7, 2022 at 7am Stylist - Destiny - StyleSeat- She Weaves My appointment was set for this morning at 7am. When I arrived, at 7am to the business, lights were off and the entry door was locked. I knocked on the door and did not receive a response. I went back to my car I notice that Destiny sent a text message saying that she needed to change my appointment to 7:30. I responded, okay but I could not go past 30 minute late. 7:38 I text Destiny, no answer. I then try knocking on the door again, thinking that maybe she didn't hear my knock, I knocked harder. No one responded. Nor did she respond to my text. Approx., 7:45 I call and a very annoyed Destiny answers the phone complaining that I was :"banging on her door" and that I was being disrespectul, 47 minutes late, to a dark building with the doors looked! She spoke over me as I tried to explain that was not the intent, she continued to yell with quite frankly, an astonishing tone (as if I were a child almost). I could not get a word in, at this point it is almost 50 minutes past the time of my appointment! The conversation was so heated I had no choice but to hang up and did not feel safe to have this person whom I never met, under these circumstance provide hair stylist services 50 minutes late!10 minutes later, Destiny charged my chard for cancellation services??? $25 I had to pay in advance, as to not be late or a penalty would be assessed plus $87.50. A total of $112.50 for services that I did not receive, under a policy she set in place and violated. I reached out to StyleSeat customer support. They asked for the name of the stylist, which I provided to no avail. I have provided correspondence, receipt of charges and text messages sent back and forth. This experience was truly shocking and unlike anything I have ever had from a hair stylist.I would like a full refund to my account.

  Business Response

  Date: 10/25/2022

  Hey ****, 

   

  We're so sorry that you had this experience. We've issued you a full refund and attached a screenshot for your reference. We hope that you'll give us another chance to deliver a quality professional to you in your area. We really appreciate hearing your feedback. Thank you so much and please let us know if we can help with anything else.

• Initial Complaint

  Date:10/07/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,On September 30, 2022, I searched for silk press hair stylists near me, upon which styleseat recommended a list of stylists they claimed were in close proximity to me. For perspective, I live in ********, ********. I was pleased that I was finally able to find a stylist, (***************************/ **********) and I hurriedly booked for her last same day slot of 4:00-5:00 pm. While booking, they added a 25% increase to her usual charge and I still ended up proceeding because I really needed a stylist. It was after I booked that her actual location of Brooklyn, ******** came up. This is approximately 7 hours away from my location. I immediately cancelled the appointment in disappointment because StyleSeat claimed the stylist was near to me. Now, I was just going through my card statement to see a charge of $65.84 from StyleSeat and $3.46 booking fee. I feel scammed. I did not receive a service. The appointment was canceled immediately after booking because I noticed that the hair stylist was extremely far away, contrary to what Style seat claimed. This is very discouraging for me to ever book anything else through Style Seat. This was my first experience and a terrible one. I would like a full refund of everything that I was charged because the appointment was immediately canceled upon the grounds of the misinformation which was communicated to me by Style Seat.

  Business Response

  Date: 10/25/2022

  Hey ******,

   

  We're so sorry that you had this experience. Just to clarify, you can see the location of each Pro simply by visiting their profile. It's always visible on their profile, before and after you book the appointment. Also, as you scroll through our search, the location radius widens around your area. There's a map to depict this as it happens. We encourage you to check out the address listed on the profile before booking with each Pro. Looks like we've issued you a refund. We've attache a screenshot for your reference. You're all good to go. Thanks!

• Initial Complaint

  Date:10/04/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used style seat to book 3 appointments with ********************* she asked information about the styles that I wanted then proceeded to ask for the deposit for all 3 appointments. This conversation occur through text on Monday September 26th. The appointment dates was scheduled through Style Seat and text confirmation. The schedule dates was Thursday September 29th and Saturday October 1st. I was given a fake address *************************************************** (a vacant house). When I arrived at the house I knocked on the door and rang the doorbell and stayed for a long time but no one came to the door. It was obvious to me that the house was empty. I called and texted the number that I communicated to her through text but I did not get a response or answer. One I realized that I was scammed I immediately cancelled my daughters' appointments with her for Saturday. Later that day I called the number from another line and which she responded by text. I asked why did she scam me and I had a death in the family that I needed her services for. Her response through text was Ok. I did inform her that I was going to file a police report and again her response was just **. I do have copies of the entire text conversation.$250 was sent to Cash app Hair Girl as a depot for 3 appointment number ********** original cashapp Shasha(funds did not go through on this cashapp, so she gave me the one above)

  Business Response

  Date: 08/15/2023

  Hi ****! Were so sorry to hear you had this experience with a professional on our platform. We are passing the details you shared with us on to our Compliance team so they can investigate this further. Regarding the deposit you paid your professional, since the payment was not completed through StyleSeat we unfortunately are not able to issue a refund. StyleSeat only provides the software for professionals to run their business. Professionals list their services, accept online bookings, and decide how they want to charge or not charge for a service. 

  In our Terms of Service:

  "StyleSeat does not have control over the quality, suitability, reliability, timing, durability, legality, failure to provide, or any other aspect whatsoever of any ******* Services provided by Professionals nor of the integrity, responsibility or any of the actions or omissions whatsoever of any Professionals or Clients. StyleSeat makes no representations or warranties whatsoever with respect to ******* Services offered or provided by Professionals or requested by Clients through use of the Services, whether in public, private, or offline interactions."

  Heres a link to our Terms of Service; ****************************************** if youd like to review them more. If you have any questions or need additional assistance please reach out to us here; **************************************************************** and our Support team will be happy to help! Thanks!

• Initial Complaint

  Date:10/02/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  StyleSeat closed my account and I had ***** in my account and I cant access my funds. Im not sure whats going on.

  Business Response

  Date: 08/15/2023

  Hi Allycia! Were sorry to hear you had this experience. Weve looked into this for you and see that youve been in contact with our Compliance team related to this concern. If you need further assistance, please reach back out to us. 

  StyleSeat's Terms of Service are outlined below:

  "StyleSeat reserves the right, in its sole discretion, to terminate your Subscription, Account, or use of the Services, if you violate these Terms of Service, or for any reason or no reason at any time. We may also suspend your access to the Services and your Account (including the funds in your Account) if you (a) have violated the terms of these Terms of Service, any other agreement you have with StyleSeat, including without limitation the ****, or StyleSeat's policies, (b) pose an unacceptable credit or fraud risk to us, (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct or (iv) for any other reason in StyleSeat's sole discretion. This includes the right to modify or terminate any Subscription prior to the end of any pre-paid period." 

  Heres a link to our Terms of Service for Professionals; ************************************************************ if youd like to review them more. Thanks!