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Business Profile

Appointment Setting Service

StyleSeat

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Appointment Setting Service.

Important information

Complaints

Customer Complaints Summary

  • 219 total complaints in the last 3 years.
  • 52 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/12/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Styleseat is a salon booking website. They have a fraudulent stylist saying they work at my salon they are taking payments from customers and sending them to my shop. They ghost the customer after getting the ************************** is doing absolutely nothing to protect customers,or respond to me.

    Business Response

    Date: 11/29/2022

    Hey There, 

     

    Thanks for reaching out here! We took a look into this and didn't see that you've reached out to us about this. If you reach out, we'd be happy to help! Thanks!

  • Initial Complaint

    Date:11/11/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On November 2 2022, my stylist issued a refund through StyleSeat for a service that I did not have rendered that I paid my stylist through cash app instead for. StyleSeat informed me that they cannot issue refunds to clients and that I would need to reach out to my stylist in that regard. My stylist notified that the refund was processed. ****** with StyleSeat stated that the stylist will have to issue the refund to me. My stylist informed me that StyleSeat has yet to reach out to her in that regard. I have gone through several emails back to back with StyleSeat with no resolution. I would like for the StyleSeat merchant to refund me the amount of ******.

    Business Response

    Date: 11/29/2022

    Hey *******, 

     

    We've attached proof that we cc'd your Pro into the email with you. To clarify, your professional can issue you a refund at any time, without us reaching out to them. They have the power to issue a full refund by simply pressing a button at any time. Please let us know if you need further assistance with this. Thanks!

    Customer Answer

    Date: 11/30/2022

     
    Complaint: 18390470

    I am rejecting this response because:
    Unsatisfactory 

    Sincerely,

    *************************

  • Initial Complaint

    Date:11/08/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am a professional stylist using styleseat as a booking platform. They have no customer service number all they have is an email in which they do not respond to unless I am a customer.. even though they do not have anything to do with refunds there has been a few clients that requested a refund after receiving services and styleseat did not communicate effectively I responded and they did not respond they just sent the people money out my account . Also they have $120 in my profile that they are not deposited and nobody is responding to my emails

    Business Response

    Date: 08/15/2023

    Hi Shemaiah! We apologize for the negative experience you had using StyleSeat. Weve looked into these concerns for you and see that you were able to get in contact with our Support team. As they mentioned in their correspondence with you, when a Client reaches out and requests a refund we do our due diligence to loop in the Professional to handle the request. In this case, since we hadnt heard back from you within a 48 hour time frame, we refunded your client. This change in your available balance impacted your payouts. Our Support team made a one time exception and transferred the revenue from your appointment back to your account on 11/10/22. If you need additional assistance with this issue, please reach back out. Thanks for being part of our community!

  • Initial Complaint

    Date:11/04/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On November 1st, I booked an appointment on StyleSeat with a stylist who never confirmed my appointment. On the day before my appointment which is 11/03/22 I called to confirm the appointment and thats when I was told by the stylist that her StyleSeat app is not working and that she cant get the money or access her account to cancel the appointment. So, I needed to contact StyleSeat which I did multiple times. Not only do they not have a customer service number but no one to contact anyone. On the day of my appointment, I noticed I was charged $300 for nothing in addition to booking fees. So I will like to have all my money refunded back . I dont understand how a company runs without a customer service number or agents to assist people when needed.

    Business Response

    Date: 08/15/2023

    Hi Chioma! Were so sorry to hear you had this experience. Due to the number of inquiries we receive and their complexities, we are able to best support our community through email. Weve looked into this for you and see that you were able to get in touch with our Support team regarding these concerns. We can confirm that you were refunded $300 and the dispute you filed for your booking fee with your bank was resolved in your favor. Weve attached a screenshot for your reference. If theres anything else we can help with, feel free to reach back out! Thank you for being part of our community!

  • Initial Complaint

    Date:10/30/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made an appointment to have my hair retwisted on October 3,2023 with **************, the amount would be $96. The instructions were for me to send an email with the hair length and her number was also listed so I sent the email and texted her asking about the address. In total I called her around 15 times up until the time of the appointment. The phone number never rang and went straight to voicemail. Her mailbox was also full. I sent numerous emails to StyleSeat explaining the situation and the responded that the stylist claimed I did not show up for the appointment and therefore I have to pay the entire cost of the appointment. I think this was very unprofessional on the part of the stylist and I also felt disregarded by StyleSeat as a customer and felt there was no other recourse but to bring this to the BBB.

    Business Response

    Date: 11/09/2022

    Hey ******, 

     

    It looks like you were charged because you were a no-show to this appointment. We've attached proof of the no-show.We're also seeing that this Pro had all contact information displayed on their page, including their address. We've attached proof for your reference.

     

    Thanks!

  • Initial Complaint

    Date:10/22/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am a stylist with StyleSeat. I drive 34 mins to my client last night and serviced her for 2 hours. She then paid $160 from her card on to StyleSeat. When I got in my truck to deposit the funds it said my deposit was only for $14. Here it a next day and they have yet to give me my money I worked hard for. You submit a support ticket and they respond weeks later! I want my money that I worked hard for NOW!! Its really discouraging as an artist to stay loyal to a platform that doesnt even have the decency to have a **** customer service number for the professional especially when your playing games with people money!!

    Business Response

    Date: 11/09/2022

    Hey there, 

     

    It looks like you did receive payment and you received the full deposit. We've provide proof of this and proof of our response. Please reach back out to us directly if you have any

     

    Thanks so much!

  • Initial Complaint

    Date:10/19/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Style seat took ****** off my card without my permission after booking my hair appointment for 10/21/22. I contacted my stylist and she doesnt see the funds. I need my money back.

    Business Response

    Date: 08/15/2023

    Hi ****** Were sorry for the confusion related to this charge. At the time this appointment was booked, there was a temporary authorization on your card for a slightly higher amount than your estimated appointment total. The small difference accounted for any changes in the final price of your appointment due to tip, added services, and pricing changes. This was done to ensure that there were sufficient funds for the appointment. In this case, we see that your payment was canceled and the full amount of $222.00 was released back to your card on 10/21/22. Weve attached a screenshot for your reference. If you have further questions or need additional help with this, please reach out to our Support team here; ****************************************************/tickets/new . Thanks for being part of our community!

  • Initial Complaint

    Date:10/18/2022

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    It is very heard to reach a customer service rep at ******************. Yes, I have been in contact with someone but following up takes 2 to 3 weeks. They will give you a fix but if that doesn't work then you are waiting again to be contacted. and the company doesn't have a phone number.I,

    Business Response

    Date: 08/11/2023

    Hi *******! Were sorry to hear that youve had difficulty getting help with your concern from our Support team. Due to the number of inquiries we receive and their complexity, we are able to best help our community through email support. We value your patience and are always happy to assist. If you need additional help after youve submitted a ticket, feel free to reply to the same email which will get you back in touch with the agent you were working with. Thanks for being part of our community!

    Customer Answer

    Date: 08/11/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *************************

  • Initial Complaint

    Date:10/18/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am a professional with StyleSeat. The company has ridiculously crazy marketing schemes as far as even if I can prove I found my own client and gave them my link to book they still charge me and say that person already had an account so they take a percentage of my pay. They also wont let me update my bank card to pay my subscription fee saying that the billing address is not correct. Ive emailed them for 2 weeks about this with no return email, they stopped my clients from being able to book and therefore have cost me so much money. This company is a SCAM!

    Business Response

    Date: 10/31/2022

    Hey ***, we're so sorry that you had this experience. Sounds like there's a bit of confusion about how our features work. If we incorrectly marked a client as sent by StyleSeat, you can change that with a click. Also, we took a deeper look into this and we didn't see that you reached out to us at all. We've attached a screenshot for your reference. If you need assistance, please reach out here: https://styleseat.freshdesk.com/support/tickets/new and we'd be happy to check it out! Thanks so much!

  • Initial Complaint

    Date:10/17/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Booked two haircuts on StyleSeat on 10/09/2022. Paid booking fees. Reached out to 1st ****** because I needed to get more information about a service I selected. I received zero response. Additionally, when time neared for the appointment, I received no information about location to the actual physical site. I tried calling, texting, and emailing. Because I had a concern for safety and sensed fraudulent activity, I cancelled the appointment. I need a refund for the booking and cancellation fee.The second appointment I booked did not have a physical location. I called and texted at the appointment time and supposed location. I was charged a booking fee and full service amount.WWW.STYLES* IMMACKULAT HTTPSWWW.STYL ** ** Posted on October 9, 2022 at 2:28 PM Debit: Signature purchase from VGWSXKLEPYJKGTE WWW.STYLES* IMMACKULAT HTTPSWWW.STYL ** ** ($3.00)WWW.STYLES* ****** CUT HTTPSWWW.STYL ** ** Posted on October 9, 2022 at 8:35 PM ($30.00)LKT5YUVWMVF0BNS WWW.STYLES* ****** CUT HTTPSWWW.STYL ** ** SS* BOOKING FEE STYLESEAT.COM CA US Posted on October 9, 2022 at 2:28 PM ($1.00 x 2x)ICWCCVIG8JVLURH SS* BOOKING ************************************

    Business Response

    Date: 08/15/2023

    Hi ******** Were so sorry to hear you had this experience. We need some additional information from you and are seeing that you havent reached out to our team about this issue. Please submit a ticket here; **************************************************************** and mention BBB reviews. Our team will be happy to help! Thanks!

StyleSeat is NOT a BBB Accredited Business.

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