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Business Profile

Appointment Setting Service

StyleSeat

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Appointment Setting Service.

Important information

Complaints

Customer Complaints Summary

  • 219 total complaints in the last 3 years.
  • 52 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/27/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am new to Style Seat (as a client) and booked and completed my first appointment. Prior to booking, I saw that there was a $50 promotion for first time booking, which induced me to book my appointment with Style Seat (for the first time). Upon inquiry to Style Seat, I was told that the discount would be applied after my service was completed. However, when I paid for my service there was no $50 discount. When I asked Style Seat why the discount was not applied, I was told:

    "This discount is offered in exchange for booking with a new professional via StyleSeat’s New Client Connection. However, our system did not mark you as a new client via this program. This happens in situations where you’ve been in contact with this professional prior, had them favorited in your account, click on their VIP link, etc. Because our system does not recognize you as a new client from StyleSeat’s New Client Connection feature, appointments with this professional will not be eligible for this discount."

    None of the above applies to me - and none of this was explained in connection with the discount. This is false advertising and induced me to book with Style Seat. I would like my discount applied, and would like them to stop using this discount as an inducement if they are not going to honor it.

  • Initial Complaint

    Date:05/14/2025

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I booked online through style seat website. My card was charged for the service twice because I paid the stylist in person. I have reached out several times to resolve the issue, but no one has gotten back to me.

  • Initial Complaint

    Date:05/08/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    5/3/25
    143.00
    I had a hair appointment for 1:00 pm. The stylist didn't tell me she was running behind until I arrived. She stated she was behind 30 minutes. I waited until 1:58 pm and she still was done with the other client. So I asked her to cancel my appointment without and charge. And she charged me 143.00. I contacted the busy and they sided with the stylist. Her time wasted was more important than the time I wasted. And I the client was an inconvenient to her. And that I deserved to be charged half the price of the appointment since I decided not to wait any longer.

  • Initial Complaint

    Date:04/26/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I booked a haircut appointment online, and the stylist happens to use StyleSeat for this purpose. I am happy to pay the fee and tip for the haircut. However, the online booking fee of $2.35, plus the 10% tax, are contrary to standard business practice for haircuts. That is the first time I have ever paid those fees, on top of the haircut and tip.When I paid through the stylist's StyleSeat app on his phone, it said that a receipt was emailed to me, and it displayed my email address with the correct spelling. However, I have yet to receive that in my inbox or spam folder.

  • Initial Complaint

    Date:04/25/2025

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I used this website to make appointment for my daughter at the hairdresser business called "***********"
    After completing appointment I paid in cash, and hairdresser decided to mark me no show in their system, later on I had serious problems with my daughter's hair since the hairdresser didn't do proper job.
    See text exchange with the business owner
    As a result, I'd like to leave review, but their system won't allow me, I got in touch to styleseat customer service and they said leave your review on ****** or **** which is ridiculous because this person doesn't even exist overthere

  • Initial Complaint

    Date:04/11/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    StyleSeat has been charging my card $35 daily without my permission. I have changed my payment method over five times, contacted customer service multiple times, and the issue is still ongoing. This is harassment.Despite telling them to stop and requesting support, they continue attempting to bill me. I consider this unauthorized and unethical. I demand a full refund of all unauthorized charges and immediate removal of any payment methods from their system. Their lack of response and action is unacceptable.I am seeking immediate resolution and full accountability from this company.

  • Initial Complaint

    Date:04/04/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On April 1st I went to see the stylist I booked with for my hair appt. Upon arriving I was informed by this stylist that because StyleSeat had implemented a $40 new client free that is charged to the sytlist and she could not find a way around being charged the fee, she would not continue with my appointment because this fee was unacceptable to her. I had no way to cancel the appt. on my end at that point on styleseat and she also stated that she had no way to do so on her end either. She stated that she sent stylseat a message informing them of the situation and asking them that I be refunded the charges. I also sent a message while still at the Salon to stylseat informing them that I had been refused the appointment and did not want to be charged for a service I did not receive. Later that day I received an email that stated I was charged $157.60 for the appointment. Since then I have been in communication via email with "*****" on the compliance team and was told this issue was being researched. When I asked what a timeline would be for a resolution, I was told no timeline could be provided. It is absolutely unacceptable to me that I have been charged $157.60 for a service I did not receive by no fault of my own. I need my account to be immediately refunded as this is very problematic behavior from any business as well as the stylist.

  • Initial Complaint

    Date:03/16/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I booked an appointment on StyleSeat for August 26, 2024. After confirming the appointment, the stylist requested that I pay in cash, despite my having already set up payment through ****** via the StyleSeat app. I informed her that I had indeed paid through ******. The stylist's profile did not indicate that she only accepts cash.

    Since she insisted on cash payment, I politely asked her to cancel the appointment. However, she charged me a late cancellation fee, even though the issue stemmed from her failure to disclose her cash-only policy after my confirmation.

    I reached out to StyleSeat on August 26, 2024, to request a reversal of the payment. I followed up multiple times for updates, but all I received was a response stating that it was an ongoing investigation, despite providing ample information and time for them to respond.

    Additionally, I reported the stylist for claiming to accept *** in exchange for services, but she continues to have access to the platform.

  • Initial Complaint

    Date:03/16/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On October 17, 2024, I scheduled face painting service for October 25, 2024 for my 11-year-old daughters middle school dance. The stylist immediately texted me, stating it would be nearly double the cost that they had listed on the app for prices. I told her I could not afford to pay that much so we both agreed that I would cancel the appointment. Therefore, the day I made the appointment is the day it was canceled with the stylist because the app did not list the correct prices. On October 25th, I received a reminder text message from the app of my appointment. needed the stylist or I apparently canceled the appointment with StyleSeat, I thought, canceling with stylist counted as canceling. I had not canceled on the app only with the stylist. I immediately canceled within five hours of the appointment, but I was charged a late fee. Im a reasonable person. I understand the late fee because I didnt cancel it on the app, even though I canceled with the stylist with an hours of making the appointment and actually seven days before the appointment. I used Klarna in the original app purchase. I found out from ****** as I was being charged for the service through StyleSeat, even though I never received the service and canceled it. Klarna shared in the attached email that style seat did not inform them that I had canceled the appointment. Klarna received my evidence, but said because StyleSeat did not respond that I had canceled the appointment that I was continually being charged. Style seat dishonestly represented the situation despite my child never getting the service.

  • Initial Complaint

    Date:03/13/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made an appointment with a new stylist on Styleseat, and they were offering a new client promotion for that stylist at 15% off total. The original amount was $150 for the services requested, with promotion $127.50. I paid the booking fee of $2.35, made the appointment. The next day I received a notification from Styleseat stating that the stylist didn't confirm the appointment, and to reschedule, which I did. However, it didn't reapply the promotion. I reached out to the business, requesting the promotion, which told I will now have to find another stylist, because the system no longer recognized me as new customer for that stylist, for my first upcoming appointment. Which doesn't make sense, because I haven't even had my appointment yet. The promotions offer is just a false advertisement to "steer" people to book, an automatic email will be sent stating that the stylist hasn't confirmed, reschedule, and you loose the promotion offer. If you totally cancel or schedule with someone, Styleseat still has your booking fee paid

    Business Response

    Date: 03/14/2025

    Hi ********! Thanks for writing in and sharing your feedback. We're sorry to hear you had this experience.

    We see you were able to get in touch with our Support team about this concern. As they mentioned in their correspondence, since this appointment was canceled the promotion is no longer valid for this Professional. However you can use this link to take advantage of this discount with a different professional: ******************************************************************************

    If there's anything else we can help with, please let us know! Thank you for being part of our community!

     

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