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Average of 476 Customer Reviews
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Review fromMarilyn M
Date: 07/13/2024
1 starVery unhappy with this company - After I cancelled their services (on the same day I signed up for them), I discovered an unauthorized charge of $29.89 from my Paypal account. I have since contacted them via email and requested a full refund.
Truthfinder
Date: 07/16/2024
Dear ***********************************,When a user activates their account, they must provide an electronic signature authorizing TruthFinder to charge their card as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site.We have cancelled all memberships and refunded this account back to the payment option used to enroll, and no further charges will be incurred. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)Sincerely,TruthFinder SupportReview fromKathy C
Date: 07/12/2024
1 starTruthfinder is not deserving of one star. They run a shoddy business and do not provide refunds as requested let alone respond to emails!!! They are definitely not worth the time or money.Truthfinder
Date: 07/16/2024
Dear *************************,We have cancelled all memberships and refunded this account back to the payment option used to enroll, and no further charges will be incurred. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)Sincerely,TruthFinder SupportReview fromdoris h
Date: 07/09/2024
1 starstarted giving information on site, decided I didn't want service, left site and now get pop *** asking me to view my report daily. I tried website to get rid of them to no avail, tried to call but couldn't be connected due to poor weather. I just want them off my screen. & do not want your service.Truthfinder
Date: 07/10/2024
Dear *****,Pursuant to the TruthFinder privacy policy, by submitting your email address via our site, you consented to receive emails from TruthFinder, our affiliates, and third parties concerning promotional offers unrelated to TruthFinder. Customers may opt out of receiving these email messages at any time by clicking on the Unsubscribe link at the bottom of each email.We have unsubscribed your provided email address from receiving emails from TruthFinder. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)Sincerely,TruthFinder SupportReview fromHOWARD H
Date: 07/08/2024
1 starThey claim they will remove your information if you request ask them to. I have requested they remove mine two times and it's still there. My main reason is without paying anything they give all my families names I don't like that because scammers could use the names to claim they are holding them and demanding money not to harm them. Also I am a victim of the ************ Breach which has already caused me a lot of grief and problems I dont need this! I have filed a complaint with FTC but its still there.Truthfinder
Date: 07/09/2024
Dear ******,TruthFinders information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.Regarding your request to have your public data removed from the TruthFinder website. We care about your privacy and your ability to personally control the display of your public data. The ****************** allows you to limit the ability for other users to view your report while preventing others from abusing this function of the website.To exercise this right, access our suppression tool, here: **************************************************** click on Suppress ***************** At this point, click on Manage My Suppression Rules. You will be asked to submit your email address to begin the process. Please allow up to 48 hours for these changes to reflect on our website. Please keep in mind that we do not remove *** offender location data and that these names could still appear as a possible relative or associate in another individuals background report.Your request to remove this information from the TruthFinder website, will be applied to the *********** displayed on all people search sites owned by PeopleConnect including TruthFinder.com, Intelius.com, Instantcheckmate.com and USSearch.com. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)Sincerely,TruthFinder SupportReview fromJulia S
Date: 07/02/2024
1 starTruth finder lies. The first page indicated the report was free. It is not. BBB rating on truth Finder site says they are rating is an A+. bbb.org indicates they have no rating.Truthfinder
Date: 07/06/2024
Dear *************************,TruthFinder compiles hundreds of millions of available public records from several different data sources. We pay for all of the information we provide. Our billing details are prominently displayed before a customer decides to sign up for our services, and these terms can also be reviewed at any time in our Terms of Service. We do not claim to be a free service. In order to view reports, an active membership is required.Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)Sincerely,TruthFinder SupportReview fromSherry K
Date: 07/01/2024
1 starTruth Finder is not so truthful. They are giving false reports on dozens of people I know. They have me related and associated with people I have never heard of. My grandfather passed away in 1982 and they still have him living at 107 years old. Go to another site to get your information. Truth Finder is a scam.Truthfinder
Date: 08/07/2024
Dear ******,We gather the information in our reports from numerous third-party data providers and publicly available sources and the information from those sources may not always be accurate or complete. As a result, inaccuracies in reports can unfortunately occur from time to time as we explain in our Terms of Use. We therefore encourage you to use a report as a starting point and perform any additional investigation you deem helpful for your purpose.Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)Sincerely,TruthFinder SupportReview fromJon F
Date: 06/24/2024
1 starLies and scams. Wasted 10 minutes of my life answering questions while being reassured along the way that everything was free. They even have a timer visible after some point that has a 4 min countdown to "free records".After they force you to become emotionally invested with time, and provide your Name, email, and zip code, they then say you can view the records only after paying for a monthly subscription. Pure scam that uses dark psychology tactics for profit. Reviewed by an American War Veteran.Truthfinder
Date: 06/25/2024
Dear ***,TruthFinder compiles hundreds of millions of available public records from several different data sources. We pay for all of the information we provide. Our billing details are prominently displayed before a customer decides to sign up for our services, and these terms can also be reviewed at any time in our Terms of Service. We do not claim to be a free service. In order to view reports, an active membership is required.Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)Sincerely,TruthFinder SupportReview fromRobert S
Date: 06/19/2024
5 starsGood stuff and very useful to me and my family members.Review fromBette B
Date: 06/18/2024
1 starI'm trying to sign up and there's no way enter payment. it's locked??? NO CART CAN'T GIVE A REAL RATING. I've tried ENTERING for 1/2 hourTruthfinder
Date: 06/20/2024
Dear *****,When a user activates their account, they must provide an electronic signature authorizing TruthFinder to charge their card as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site.In order to access the services and obtain a report, you must first log into your account by going to **********************/login. Your username will be the email address used to create your membership, and the password is the one you entered upon creating your account. If you do not recall your password, please click the Forgot My Password link on the login page or contact us so that I may reset your password manually. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)Sincerely,TruthFinder SupportReview fromPat C
Date: 06/17/2024
5 starsTotally dishonest Intentionally unreachable in order to keep your money They keep you on hold on purpose
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