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Average of 476 Customer Reviews
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Review fromSusan D
Date: 12/22/2024
1 starThank you to everyone who took the time to post a warning!
Truthfinder
Date: 12/26/2024
Dear *****,Thank you for getting in touch. Wed like to provide you with assistance and ensure you have the best possible experience with our service, but were unclear what the issue is based on the information you provided.I want to ensure you have the best possible experience with our service. Please provide more details regarding your issue so I can ensure this is resolved to your satisfaction.Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time) daily, including weekends. (Holiday hours may vary.)Sincerely,TruthFinder SupportReview fromGary K
Date: 12/21/2024
1 starI would give it ZERO if I could based on the fact info is a bit sketchy at times as it comes up different on the same person when searched again. BUT the BIGGEST issue I have is that it is another company that pulls that egregious BS about getting one month but somehow secretly hidden in there somewhere is a monthly plan of some sort. What a scam. If I want ONE month and pay for what I assumed was ONE month I do NOT need to find out I am getting billed again the next month. I can't even login anymore. What a SCAM to rip people off because then you have to figure out how to cancel and then fight to get the extra charge back. They make an extra charge on people that want one month and don't know about anymore charges. A car wash did that to me as well. Asked specifically if it was only for one month and that I didn't need to do anything else. I didn't have to cancel. Yep., just one month...BS. Did the same thing and charged me again the next month. wouldn't refund and I hadn't even gone foe over a week on the month I paid for. Hassle to fight to get it and never did. JOKE.Truthfinder
Date: 12/23/2024
Dear ****, As disclosed in our Terms of Use and within our reports, we compile the information in our reports from a variety of third-party data providers and publicly accessible sources, and the information from those sources may not always be accurate or complete. Consequently, discrepancies or inaccuracies in reports may occasionally arise. We strongly encourage our members to utilize a report as a starting point for their own diligence and conduct any further inquiries they find beneficial for their needs. Consistent with applicable laws, all material terms, including billing details and automatic renewal terms, are clearly disclosed before submitting payment information, and each user is required to check a box separately agreeing to those terms before being charged. Our registration page and our Terms of Use clearly outline the details of our billing terms. Customers also receive a confirmation email for all orders made on the site.Our customer support team is happy to assist you with your account; however, we were unable to find an account associated with the information provided. We request all relevant information listed below to assist us in locating the account and resolving this issue for you. The first and last name used on the account The email address registered The first 6 and last 4 numbers of the card used The ****** email address or ****** Transaction ID number We encourage you to contact our Customer Support team at ************ or via email at [email protected], and we will be happy to assist you in resolving this matter collaboratively.Review fromCarol U
Date: 12/16/2024
1 starBeware! This company's billing practices are misleading to the point of being fraudulent. I signed up for the one-month package, and the company continued to charge me. I noticed the charge when I was billed for the second time. I missed the previous month's charge. The customer service refused to reverse the charges even though I had canceled one day after the second charge hit my credit card.Truthfinder
Date: 12/23/2024
Dear *****, Consistent with applicable laws, all material terms, including billing details and automatic renewal terms, are clearly disclosed before submitting payment information, and each user is required to check a box separately agreeing to those terms before being charged. Our registration page and our Terms of Use clearly outline the details of our billing terms. Customers also receive a confirmation email for all orders made on the site.Our customer support team is happy to assist you with your account; however, we were unable to find an account associated with the information provided. We request all relevant information listed below to assist us in locating the account and resolving this issue for you. The first and last name used on the account The email address registered The first 6 and last 4 numbers of the card used The ****** email address or ****** Transaction ID number We encourage you to contact our Customer Support team at ************ or via email at [email protected], and we will be happy to assist you in resolving this matter collaboratively.Sincerely,TruthFinder SupportReview fromJill O
Date: 12/13/2024
1 starWhat a joke and waste of time and money. It takes a tremendous amount of time to search before you even sign up. It makes you think there is information by saying stuff like; you may be surprised and it warns you about finding sensitive information. It returned NOTHING on my search. It didnt even get something as basic as my email address correct. Then it tried to guess by adding different email companies such as @*****. @*** or at @gmail. It said my brother was a possible spouse. ?????? Sorry, thats not legal in ********!!! DO NOT WASTE YOUR TIME OR MONEY. What a joke.Truthfinder
Date: 12/16/2024
Dear ****, As disclosed in our Terms of Use and within our reports, we compile the information in our reports from a variety of third-party data providers and publicly accessible sources, and the information from those sources may not always be accurate or complete. Consequently, discrepancies or inaccuracies in reports may occasionally arise, as outlined in our Terms of Use. We strongly encourage our members to utilize a report as a starting point for their own diligence and conduct any further inquiries they find beneficial for their needs. We have cancelled all memberships and refunded NAMEs account back to the payment method used to enroll, and no further charges will be incurred.Please do not hesitate to contact our customer care department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time) daily, including weekends. (Holiday hours may vary.)Sincerely,TruthFinder SupportReview fromChris M
Date: 12/08/2024
1 starBecause I'm trying to get some information about somebody and you keep asking for information on me this isn't about me it's about the people I'm looking for information on and you're telling me I need to log in when I'm already logged in and then it's a weekend you're not open on the weekends if you're not open on the weekends I'm just wasting my days because I do this on the weekends more so than the weekdays so really this is not very helpful and I just waste my money if I can't get the information I need which is a regular background check and there's no reason for me to eat and be unlimited background check is what it said didn't say unlimited background checks on the moon the person is looking for somebody else this ***** I like that my money back but I won't get it this *****Truthfinder
Date: 12/10/2024
Dear *****, Consistent with applicable laws, all material terms, including billing details and automatic renewal terms, are clearly disclosed before submitting payment information, and each user is required to check a box separately agreeing to those terms before being charged. Our registration page and our Terms of Use clearly outline the details of our billing terms. Customers also receive a confirmation email for all orders made on the site.Additionally, when performing your search, there is an option for you to provide more information to search for that one desired report. After searching, choose "refine my search." You will be presented with other fields to enter information into, which will further isolate your search results.We have cancelled all memberships and refunded ***** account back to the payment method used to enroll, and no further charges will be incurred.Please do not hesitate to contact our customer care department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time) daily, including weekends. (Holiday hours may vary.)Sincerely,TruthFinder SupportReview fromLinda G
Date: 12/06/2024
1 starThis is just basically information you can get by Googling the name. Total waste of money. Also, when I looked up my own name just to corraborate the information I saw that they had my job titles wrong. I was a teacher that part is true, I was NEVER a real estate agent. And at age 65 they had my job title as a "Hooker" Hahaha! When I called to complain the woman (who barely spoke English) said she could not tell me how they came by that information other than "public record". I said "What public record is there for Hookers?". She couldn't answer this question but said only "public record" I am a 77 year old retired elementary school teacher, a devote my volunteer time to my school and my small community garden. This is character defamation and they should be sued!Truthfinder
Date: 12/09/2024
Dear *****,TruthFinder compiles hundreds of millions of available public records from several different data sources. We pay for all of the information we provide. Our billing details are prominently displayed before a customer decides to sign up for our services, and these terms can also be reviewed at any time in our Terms of Service. We do not claim to be a free service. In order to view reports, an active membership is required.We gather the information in our reports from numerous third-party data providers and publicly available sources and the information from those sources may not always be accurate or complete. As a result, inaccuracies in reports can unfortunately occur from time to time as we explain in our Terms of Use. We therefore encourage you to use a report as a starting point and perform any additional investigation you deem helpful for your purpose.TruthFinders information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only. If you would like to have your information suppressed from view on our website, please access our ************** at **************************************************. Select View Public Data Tools, followed by Manage My Suppression Rules to begin the process.Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)Sincerely,TruthFinder SupportReview fromPatricia A
Date: 12/05/2024
1 starIf I could give no stars, I would. They are useless!!!! Sorry I wasted my time/money but they only got me for $14.95, so that's good.Truthfinder
Date: 12/06/2024
Dear ********,We gather the information in our reports from numerous third-party data providers and publicly available sources and the information from those sources may not always be accurate or complete. As a result, inaccuracies in reports can unfortunately occur from time to time as we explain in our Terms of Use. We therefore encourage you to use a report as a starting point and perform any additional investigation you deem helpful for your purpose.Lastly, we have refunded this account back to the payment option used to enroll, and no further charges will be incurred. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)Sincerely,TruthFinder SupportReview fromPaul K
Date: 12/04/2024
1 starThey gather huge amounts of data about you with the promise of a report only to be forced to pay AFTER you provide sensitive data. A legitimate company would state this upfront, prior to gathering personal info. Very scammy company!!Truthfinder
Date: 12/05/2024
Dear ****,TruthFinder compiles hundreds of millions of available public records from several different data sources. We pay for all of the information we provide. Our billing details are prominently displayed before a customer decides to sign up for our services, and these terms can also be reviewed at any time in our Terms of Service. We do not claim to be a free service. In order to view reports, an active membership is required.Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)Sincerely,TruthFinder SupportReview fromSamantha M
Date: 11/22/2024
1 starIf I could give stars in the negative I would. This platform doesn't exist there is no report. It just takes your money and send you to an email verification screen over and over with no customer service **** at all it just hangs up on you. Can't access any kind of report on anything this is a scam and I want my money back. This should be illegal ypu can't promise me a **** report then just take my money and give me nothing...Truthfinder
Date: 11/25/2024
Dear ********,We gather the information in our reports from numerous third-party data providers and publicly available sources and the information from those sources may not always be accurate or complete. As a result, inaccuracies in reports can unfortunately occur from time to time as we explain in our Terms of Use. We therefore encourage you to use a report as a starting point and perform any additional investigation you deem helpful for your purpose.Lastly, we have issued a reversal to this account back to the payment option used to enroll, and no further charges will be incurred. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)Sincerely,TruthFinder SupportReview fromBrandi W
Date: 11/21/2024
1 starMy email and ****** accounts were hacked and someone opened an account with Truth Finder without my permission in July then they cancelled it in September. I didn't know about it until November when I checked my ****** account. I called Truth Finder and they agreed that I didn't create the account with them. They refunded September's payment but refused to refund July and August payments citing too much time had passed. Even spoke with a supervisor, who stated the same. This company admits to taking my money under fraudulent conditions but refuseds to refund it. This is theft by deception.Truthfinder
Date: 11/22/2024
Dear ******,Under normal circumstances, when a user activates an account with **********************, they must provide an electronic signature authorizing TruthFinder to charge their card, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email upon signup. If a user completes their initial search inquiry but does NOT enter their payment information, they will not be charged and no membership will be ********** the event of proclaimed fraud, TruthFinder requests the billed recipient contact us first to ensure the account in question is thoroughly investigated. When this claim can be justifiably substantiated, the account in question is disabled from further use, all memberships to be cancelled, and the last charge be returned to the payment option used.We have refunded the maximum amount of refunds to the payment option used to enroll, and no further charges will be incurred. Additionally, we have disabled the account to prevent any further access. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)Sincerely,TruthFinder Support
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