Complaints
Customer Complaints Summary
- 538 total complaints in the last 3 years.
- 214 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:05/12/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This business is publicly posting private information and I followed the website instruction to remove my data, but it is not allowing me. I tried multiple times and in different times as they instructed but it not working.They are making the removal of data so difficult for the consumer to do.I am requesting for my personal data to be removed immediately without hindrance or difficulties.
Business Response
Date: 05/13/2024
Dear *****************************,
This response is in regards to the consumer complaint from ***********************, ID ********.
We gather the information in our reports from numerous third-party data providers and publicly available sources, and the information from those sources may not always be accurate or complete. As a result, inaccuracies in reports can unfortunately occur from time to time, as we explain in our Terms of Use. We therefore encourage you to use the report as a starting point and perform any additional investigation you deem helpful for your purpose.
A report was located, and *************************** request was validated based on the information provided. *************************** public information has been suppressed in accordance with your request and our Terms.
Changes may take up to 48 hours to appear on our website. It is important to note that we do not remove *** offender location data. Consequently, these names may still appear as potential relatives or associates in someone else's background report.
*************************** request to remove their information from the Truthfinder website will be implemented across all people search sites owned by PeopleConnect, including TruthFinder.com, Intelius.com, Instantcheckmate.com, and USSearch.com.
Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
Sincerely,
TruthFinder SupportCustomer Answer
Date: 05/14/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
***********************
Initial Complaint
Date:05/10/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Canceled subscription in Jan. 24 which I paid ***** for subscription. They charge me in 2/24, 3/24 & 4/24. I sent a email nothing was corrected. Called and they tried to justify charges even after they acknowledge I cancelled. I took my credit card off sight. They need to refund me $34.95 for cahrges after I cancelled program.Canceled Subscriptions Unlimited Person Reports Membership Status Canceled Amount $28.05/ 30 days Activated Jan 04, 2024 Order No. ********** Payment *********************** - MC (...8680)Unlimited Internet Monitoring monthly add-on.Status Canceled Amount $2.99/ 30 days Activated Jan 06, 2024 Order No. ********** Payment *********************** - MC (...8680)Unlimited Internet Monitoring monthly add-on.Status Canceled Amount $2.99/ 30 days Unlimited Person, Phone, and Email Reports Membership with Report Monitoring Status Canceled Amount $10.99/ 30 days Activated Jan 20, 2024 Order No. ********** Payment *********************** - MC (...8680)Available Upgrades Order History PRINT RECEIPT Unlimited Internet Monitoring monthly add-on.Date Order No.Total Payment 03/08/2024 1105836079 $2.99 *********************** - MC (...8680)PRINT RECEIPT 02/05/2024 1095935641 $2.99 **************************** (...8680)PRINT RECEIPT 01/06/2024 ********** $2.99 **************************** (...8680)PRINT RECEIPT Unlimited Person Reports Membership Date Order No.Total Payment 01/04/2024 ********** $28.05 **************************** (...8680)PRINT RECEIPT Unlimited Person, Phone, and Email Reports Membership with Report Monitoring Date Order No.Total Payment 04/03/2024 1113895888 $10.99 *********************** - MC (...8680)PRINT RECEIPT 03/04/2024 1104607936 $10.99 *********************** - MC (...8680)PRINT RECEIPT 02/03/2024 1095360952 $10.99 **************************** (...8680)PRINT RECEIPT 01/04/2024 ********** $28.05 **************************** (...8680)PRINT RECEIPTBusiness Response
Date: 05/13/2024
Dear *****************************,
This response is in regards to the consumer complaint from **************************, ID ********.
When a user activates their account, they must provide an electronic signature authorizing TruthFinder to charge their card as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site.
Customers are able to cancel online from within their account, through our Customer Phone Support, or by sending an email to ******************************** After a thorough investigation, we have determined that no cancellation attempts were made through any of these channels.
As a courtesy, we have cancelled all memberships and refunded ************** ******* account back to the payment option used to enroll, and no further charges will be incurred. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
Sincerely,
TruthFinder SupportInitial Complaint
Date:05/08/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Truth finder has inaccurate information that it is releasing to paying consumers.Business Response
Date: 05/13/2024
Dear *****************************,
This response is in regards to the consumer complaint from ***********************, ID ********.
We gather the information in our reports from numerous third-party data providers and publicly available sources, and the information from those sources may not always be accurate or complete. As a result, inaccuracies in reports can unfortunately occur from time to time, as we explain in our Terms of Use. We therefore encourage you to use the report as a starting point and perform any additional investigation you deem helpful for your purpose.
A report was located, and *************************** request was validated based on the information provided. ************************; public information has been suppressed in accordance with your request and our Terms.
Changes may take up to 48 hours to appear on our website. It is important to note that we do not remove *** offender location data. Consequently, these names may still appear as potential relatives or associates in someone else's background report.
*************************** request to remove their information from the Truthfinder website will be implemented across all people search sites owned by PeopleConnect, including TruthFinder.com, Intelius.com, Instantcheckmate.com, and USSearch.com.
Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
Sincerely,
TruthFinder SupportInitial Complaint
Date:05/07/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Please remove my information from your website. No one is answering my emails and I'm not receiving any code to validate the request.************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************* Wafa ***************************** ************, ** Possible Criminal Record #1Possible Criminal or Traffic Records associated with the name *************************** found! 62 ************, ** ************, IN ******, ** *********, MI ******************************* ***************************** ************************************* ******************************* *************************** ***************************** ***** ********* ***************************Business Response
Date: 05/08/2024
Dear *****************************,
This response is in regards to the consumer complaint from ***************************, ID ********.
TruthFinders information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.
We have removed the report for ***************************. The removal process takes between 24 - 48 hours to be completely removed from our website. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
Sincerely,
TruthFinder SupportInitial Complaint
Date:05/06/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My private information is still on this website. I'd like my information on this website to be removed immediately because is against my privacy. Please, do not repost or sell my information on your website. Thank you.Business Response
Date: 05/08/2024
Dear *****************************,
This response is in regards to the consumer complaint from *******************************, ID# ********.
TruthFinders information is gathered from many public sources, including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. We do not create or add to the information we obtain. The information obtained from a report is for personal use only. We prohibit the use of the website for any business purpose, which may include but is not limited to employment screening, tenant screening, or credit checks.
We care about the privacy of our consumers and their ability to personally control the display of their public data. Our ****************** allows them to limit the ability of other users to view their report while preventing others from abusing this function of the website.
We have suppressed ************************** public information. Please allow up to 48 hours for these changes to reflect on our website.
His request to remove the information from the TruthFinder website will be applied to the public data displayed on all search sites owned by PeopleConnect, including TruthFinder.com, Intelius.com, InstantCheckmate.com, and USSearch.com.
Please do not hesitate to contact our customer service department at ************** with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time) daily, including weekends. (Holiday hours may vary.)
Sincerely,
TruthFinder SupportCustomer Answer
Date: 05/12/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
****************
Initial Complaint
Date:05/03/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I cancelled my membership on 5/20/23. I called and the company acknowledged this.I have been charged every month for the last year.The company would only refund the last 2 months of ************************ stated that they were unable to refund me prior to that.I have been charged monthly for the last year even after cancellation.Your subscription (ID# ********* for Unlimited and Phone Reports has been cancelled.You should not receive any further charges for this subscription. You will retain access until 06/08/2023.Business Response
Date: 05/06/2024
Dear *****************************,
This response is in regards to the consumer complaint from *****************************, ID#********.
When a user activates their account, they must provide an electronic signature authorizing TruthFinder to charge their card as described, including for the automatic renewal of their membership.
Our registration page, *******************************************, and our Terms of Use clearly explain our billing terms. We also send a confirmation email to customers for any orders placed on the site.
Due to system limitations, we have previously reimbursed our allotted amount to **************************** account. We have also canceled the account to avoid any further charges.
Please do not hesitate to contact our customer service department at ************** with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time) daily, including weekends. (Holiday hours may vary.)
Sincerely,
TruthFinder SupportInitial Complaint
Date:05/03/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
You refused to respond to my emails and your website is not helpful. You don't have accurate data for me to verify the removal. Please delete it. ID: ************************************Business Response
Date: 05/06/2024
Dear *****************************,
This response is in regards to the consumer complaint from ***********************, ID#********.
TruthFinders information is gathered from many public sources, including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. We do not create or add to the information we obtain. The information obtained from a report is for personal use only. We prohibit the use of the website for any business purpose, which may include but is not limited to employment screening, tenant screening, or credit checks.
We care about the privacy of our consumers and their ability to personally control the display of their public data. Our ****************** allows them to limit the ability of other users to view their report while preventing others from abusing this function of the website.
We have suppressed Ms. ******** public information. Please allow up to 48 hours for these changes to reflect on our website.Her request to remove the information from the TruthFinder website will be applied to the public data displayed on all search sites owned by PeopleConnect, including TruthFinder.com, Intelius.com, InstantCheckmate.com, and USSearch.com.
Please do not hesitate to contact our customer service department at ************** with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time) daily, including weekends. (Holiday hours may vary.)
Sincerely,
TruthFinder SupportInitial Complaint
Date:04/30/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I canceled my subscription with these individuals back in February, they charged my card, when I emailed them and said I canceled my account and showed them a screenshot they offered me no resolution and didnt provide a refundBusiness Response
Date: 04/30/2024
Dear *****************************,
This response is in regards to the consumer complaint from ***************************, ID ********.
When a user activates their account, they must provide an electronic signature authorizing TruthFinder to charge their card as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site.
We have cancelled all memberships and refunded ********************** account back to the payment option used to enroll, and no further charges will be incurred. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
Sincerely,
TruthFinder SupportCustomer Answer
Date: 04/30/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
***************************
Initial Complaint
Date:04/29/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
FRAUD ALERT TOTAL SCAM. PAYWALL AFTER GETTING INVESTED. SHOULD NOT BE A+ FRAUD ALERTBusiness Response
Date: 04/30/2024
Dear *****************************,
This response is in regards to the consumer complaint from B K, ID# ********.
TruthFinder compiles hundreds of millions of available public records from several different data sources. We pay for all of the information we provide. Our billing details are prominently displayed before a customer decides to sign up for our services, and these terms can also be reviewed at any time in our Terms of Service. We do not claim to be a free service. In order to view reports, an active membership is required.
Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
Sincerely,
TruthFinder SupportBusiness Response
Date: 04/30/2024
Dear *****************************,
This response is in regards to the consumer complaint from B K, ID# ********.
TruthFinder compiles hundreds of millions of available public records from several different data sources. We pay for all of the information we provide. Our billing details are prominently displayed before a customer decides to sign up for our services, and these terms can also be reviewed at any time in our Terms of Service. We do not claim to be a free service. In order to view reports, an active membership is required.
Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
Sincerely,
TruthFinder SupportBusiness Response
Date: 04/30/2024
Dear *****************************,
This response is in regards to the consumer complaint from B K, ID# ********.
TruthFinder compiles hundreds of millions of available public records from several different data sources. We pay for all of the information we provide. Our billing details are prominently displayed before a customer decides to sign up for our services, and these terms can also be reviewed at any time in our Terms of Service. We do not claim to be a free service. In order to view reports, an active membership is required.
Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
Sincerely,
TruthFinder SupportBusiness Response
Date: 04/30/2024
Dear *****************************,
This response is in regards to the consumer complaint from B K, ID# ********.
TruthFinder compiles hundreds of millions of available public records from several different data sources. We pay for all of the information we provide. Our billing details are prominently displayed before a customer decides to sign up for our services, and these terms can also be reviewed at any time in our Terms of Service. We do not claim to be a free service. In order to view reports, an active membership is required.
Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
Sincerely,
TruthFinder SupportInitial Complaint
Date:04/28/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
It showed nothing, it says he has no email address's when in fact he has two shows that he wasn't married when in fact he was just a big scamBusiness Response
Date: 04/30/2024
Dear *****************************,
This response is in regards to the consumer complaint from ****************, ID# ********.
We gather the information in our reports from numerous third-party data providers and publicly available sources and the information from those sources may not always be accurate or complete. As a result, inaccuracies in reports can unfortunately occur from time to time as we explain in our Terms of Use. We therefore encourage you to use the report as a starting point and perform any additional investigation you deem helpful for your purpose.
After a thorough investigation, we were unable to locate an account with the information provided. In order to meet **************** expectations, we request all applicable information listed below:
The first and last name used on the account
The email address registered
The first 6 and last 4 numbers of the card used
The Paypal email address or Paypal Transaction ID number
Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
Sincerely,
TruthFinder Support
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