Complaints
Customer Complaints Summary
- 538 total complaints in the last 3 years.
- 214 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:11/20/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have tried on multiple occasions to have my personal information removed from this website. Not only do they intentionally create a difficult process by which to opt out, their privacy team continues to refuse to remove my personal information, despite my literally providing them with the *** to my record. Information sections intentionally use baiting verbiage to entice users to believe there are damaging records for individuals. This is such a slimy strategy to drive business at the expense of individuals that never want to participate in this kind of filthy industry. This is a cheap tabloid using real individuals information and sites like this should be illegal.
Business Response
Date: 11/20/2022
Dear ***********************,
This response is in regards to the consumer complaint from ***********************, ID ********.
TruthFinders information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.
We have removed the report for ***********************. The removal process takes between 24 - 48 hours to be completely removed from our website. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 6:00am - 7:00pm Pacific time (9:00am - 10:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
Sincerely,
TruthFinder SupportCustomer Answer
Date: 11/22/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
***********************
Initial Complaint
Date:11/18/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
When I search my name on ******* my real telephone number appears as the heading for the site. The cover picture associated has email and phone numbers associated with past and current information associated with sensitive account information. I have received messages from ********* about fraudulent login activity on my accounts, which include work and school accounts which require multifactor authentication.Business Response
Date: 11/20/2022
Dear ***********************,
This response is in regards to the consumer complaint from ***********************, ** ********.
TruthFinders information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.
We have removed the report for ***********************. The removal process takes between 24 - 48 hours to be completely removed from our website. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 6:00am - 7:00pm Pacific time (9:00am - 10:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
Sincerely,
TruthFinder SupportInitial Complaint
Date:11/18/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
************.com seems to have a ton of misinformation. Ran a report on several individuals for checking to do with lawsuit. Whens things werent adding up since I purchased the unlimited one I decided to run myself. Not only did it come up with email addresses that didnt exist it never found the only email I use that does exist. I want all of my personal info removed effective immediately that I gave no permission of rthis site to have and I want all fraudulent emails removed that day they are attached to my being online or otherwise as almost 90% of the information is wrongBusiness Response
Date: 11/18/2022
Dear ***********************,
This response is in regards to the consumer complaint from *********************************************, ID ********.
While an inaccurate report is rare, this can occur from time to time. We gather our information from numerous public sources. This information is then uploaded to our database. When you purchase a background report from TruthFinder, we guarantee that we will search every database available to us. However, because we simply display records as they are provided to us, we cannot guarantee the content of the records that *** show up in a final report.After a thorough investigation, we were unable to locate an account with the information provided. In order to meet *********************************** expectations, we request all applicable information listed below:
The first and last name used on the account
The email address registered
The first 6 and last 4 numbers of the card used
The Paypal email address or Paypal Transaction ID number
Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 6:00am - 7:00pm Pacific time (9:00am - 10:00pm Eastern time) daily, including weekends. (Holiday hours *** vary.)Sincerely,
TruthFinder SupportInitial Complaint
Date:11/17/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Truthfinder has charged two separate checking accounts per month for the same account. There is only one account, same services. When I tried to delete payment, an old Mastercard is only on file from 2020 to delete as an option. This card is inactive and nonexistent. I could not delete or obtain information on my checking accounts to delete the information. I have snapshots from checking accounts with charges I can share in addition to the old Mastercard information I received on truthfinder ( please provide me contact information to do so).This is absolutely fraudulent and dont want this reflective on my credit . Can you please assist and diligently address this? I expect to be reimbursed for the double charges per month from this account, delete all my information so I dont accrue any additional charges and to ensure that this fraudulent acts will not happen to others. Thanks,*************************Business Response
Date: 11/18/2022
Dear ***********************,
This response is in regards to the consumer complaint from *************************, ID ********.
When a user activates their account, they must provide an electronic signature authorizing TruthFinder to charge their card as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site.
After a thorough investigation, we located an additional account under the email address, ************************** We have cancelled all memberships and refunded *************************** accounts back to the payment option used to enroll, and no further charges will be incurred.
Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 6:00am - 7:00pm Pacific time (9:00am - 10:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
Sincerely,
TruthFinder SupportInitial Complaint
Date:11/12/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I just realized that I have been getting charged ***** per month since April 2022, for a total of 206.00$ I never signed up for anything and did not authorize this money to be taken from my account, I need them to stop charging me, and, return my money.Business Response
Date: 11/14/2022
Dear ***********************,
This response is in regards to the consumer complaint from *******************, ID ********.
After a thorough investigation, we were unable to locate an account with the information provided. In order to meet ******************* expectations, we request all applicable information listed below:
The first and last name used on the account
The email address registered
The first 6 and last 4 numbers of the card used
The Paypal email address or Paypal Transaction ID number
Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 6:00am - 7:00pm Pacific time (9:00am - 10:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
Sincerely,
TruthFinder SupportInitial Complaint
Date:11/10/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
TRUTHFINDER
I HAVE BEEN A MEMBER SINCE 2018
I subscribed to this Truthfinder. To use it to
Work on my genealogy..I did have a very large family.
I HAVE LOOKED UP HUNDREDS OF MY FAMILIES DIFFERENT NAMES, .I DO THIS AS A HOBBY .TO KEEP MY SELF AND BRAIN ACTIVE...IN MY Old age.
TRUTHFINER DEDUCTS PAYMENT FROM MY DEBIT CARD..
I noticed , an alert that my account didn't
Deduct my payment, saying my account
Didn't have enought money in it.
SO I CHECKED WITH MY BANK,
THEY SAID SO CHECK WITH TRUTHFI DER TO SEE IF THEIR TAKING MY PAYMENT COULD THEY TAKE IT FROM MY ACCOUNT. ON THE 27TH OF EACH MONTH..MY SOCIAL SECURITY DEPOSIT DAY.
WHEN CONTACTING truthfinder. I I DPOKE WITH A MALE TRYING TO ECPLSIN THIS. HE SAID ..NO THEY COULDNT DO IT ..
My account has always been paid .never delinquent.
Ok Then he wanted to know what kind of a business I was running , I thought he was being funny, Kiddingly..I replied Monkey business.He says well I see you researched over 500. .I explained I am 80 I use this site as a hobby researching long last family members their families , their children. Etc.
AFTER THAT
NEXT DAY I get an email saying I was being
Cancelled.
I WANT TO BE ABLE TO CONTINUE TO USE THIS SITE..
THIS HAS KEPT ME BUSY WITH MY HOBBY
I AM NOT USING THIS SITE FOR ANY BUSINESS.
I HAVE BEEN UNFAIRLY JUDGED BY SOMEONE THERE ..
I want my account restored
I AM HANDICAPPED, ..ELDERLY
CAN YOU. please HELP ME..
SOMEONE THERE HAS PASSED UNFAIR JUDGEMENT....
*******
************
THANK YOUBusiness Response
Date: 11/18/2022
Dear ***********************,
This response is in regards to the consumer complaint from ***************************, ID ********.
TruthFinder is a public records search service. We prohibit the use of the website for any business purpose, which may include but is not limited to employment screening, tenant screening, or credit checks. When an account is believed to be in violation of our Terms of Use, a thorough review of the account is completed. We put these extra precautions in place to help keep our customers safe.
Initially, Ms. ******* membership was disabled and refunded due to a suspected terms of use violation on September 29, 2022. After further investigation, we have determined that her membership was not in violation of our Terms of Use. We appreciate her patience during our review period. We have reactivated the account, which is now available for her use. **************** will need to purchase a new subscription.
Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 6:00am - 7:00pm Pacific time (9:00am - 10:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
Sincerely,
TruthFinder SupportInitial Complaint
Date:11/03/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
They have where I live now and the name of my parents correct. Everything else is just garbage. They've added locations I've supposedly lived (I have not). Only use one of my surnames at a time (what?). There's auto claims I've never made, some police activity (no accidents here and nothing with the fuzz). They fail at getting most information correct.Business Response
Date: 11/09/2022
Dear ******************,
This response is in regards to the consumer complaint from ******************************** *****, ID ********.
While an inaccurate report is rare, this can occur from time to time. We gather our information from numerous public sources. This information is then uploaded to our database. When you purchase a background report from TruthFinder, we guarantee that we will search every database available to us. However, because we simply display records as they are provided to us, we cannot guarantee the content of the records that *** show ** in a final report.
If they want to remove their personal information from the TruthFinder website, they *** do so by emailing [email protected] with a screenshot or the *** of the page containing their information. The removal process takes between 24 - 48 hours to be completely removed from our website.
Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 6:00am - 7:00pm Pacific time (9:00am - 10:00pm Eastern time) daily, including weekends. (Holiday hours *** vary.)
Sincerely,
TruthFinder Support
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