Complaints

This profile includes complaints for Intelius.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Intelius.com has 8 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Intelius.com

  600 B St San Diego, CA 92101-4501

  
• 

  Intelius.com

  PO Box 643 Carmel, NY 10512-0643

• 

  Intelius.com

  PO Box 808 Bothell, WA 98041-0808

• 

  Intelius.com

  500 108th Ave NE Ste 1660 Bellevue, WA 98004-5599

• 

  Intelius.com

  PO Box 4145 Bellevue, WA 98009-4145

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Done a free trial with this company for phone number reversal. Canceled the trial within allowed time .Download of documents cost extra. I couldnt access documents. I am still being charged.

  

  Business Response

  Date: 12/05/2024

  Dear ****** *******,
  
  This response is in regards to the consumer complaint from *************************** ********. 
  
  Intelius compiles hundreds of millions of available public records from several different data sources. We pay for all of the information we provide. Our billing details are prominently displayed before a customer decides to sign up for our services, and these terms can also be reviewed at any time in our Terms of Service. We do not claim to be a free service. In order to view reports, an active membership is required.
  
  After a thorough investigation, we were unable to locate an active Intelius account with the information provided. In order to meet Ms. ***** expectations, we request all applicable information listed below:
  
  The first and last name used on the account
  The email address registered
  The first 6 and last 4 numbers of the card used
  The ****** email address or ****** Transaction ID number
  
  Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.
  
  Sincerely,
  Intelius Support
  
  

• Initial Complaint

  Date:11/28/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ****** notified me this website is selling my personal information with out my consent. ****** has requested Intelius (+37 affiliates data broker websites with whom they share information) to remove my personal information as well as stop sharing and selling my personal information. However, the request was made over 4 months ago and Intelius still has not removed my personal information from their website or their affiliates websites. I would like my personal information removed from their website and all of their affiliates and data brokers websites.

  

  Business Response

  Date: 12/02/2024

  Dear ****** *******,
  

  This response is in regards to the consumer complaint from ****** **********, ID ********.
  

  Inteliuss information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.
  

  We have removed the report for ****** **********. The removal process takes between 24 - 48 hours to be completely removed from our website. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.
  

  Sincerely,
  Intelius Support

  Customer Answer

  Date: 12/04/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ****** **********
  
   
  

• Initial Complaint

  Date:11/24/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I requested that this company remove my data from this and all affiliated sites, however, their suppression tool does not work and never sent a verification code. I then contacted customer service as the site directed, with the *** associated with my information. I then received an email saying that I needed to provide them with additional past phone numbers, emails, and addresses, so they can verify it's me. I refuse to provide additional information to a company that I'm trying to remove my information from. I tried again to use their suppression tool, with no success. Sent the *** containing my information, which they again refused to remove.

  

  Business Response

  Date: 11/25/2024

  Dear ****** *******,
  

  This response is in regards to the consumer complaint from ****** ******, ID ********.
  

  Inteliuss information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.
  

  We have removed the report for ****** ******. The removal process takes between 24 - 48 hours to be completely removed from our website. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.
  

  Sincerely,
  Intelius Support

• Initial Complaint

  Date:11/19/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Intelius is a data broker that refuses to remove my information despite repeated requests. My data identifier is e4549750-05c8-4636-9894-55b3ff98bfdc. I have attached a screenshot of the offending entry.Their data removal and suppression tool is deliberate impossible to use, as their primary source of income is scammy background check "services." I have been a victim of cyberstalking and harassment and have been very diligent to remove personal data about me from the internet.

  

  Business Response

  Date: 11/20/2024

  Dear ****** *******,
  
  This response is in regards to the consumer complaint from **** ****, ID# ********.
  
  Intelius' information is gathered from many public sources, including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. We do not create or add to the information we obtain. The information obtained from a report is for personal use only. We prohibit the use of the website for any business purpose, which may include but is not limited to employment screening, tenant screening, or credit checks.
  
  We also care about the privacy of our consumers and their ability to personally control the display of their public data. Our ****************** allows them to limit the ability of other users to view their report while preventing others from abusing this function of the website.
  
  It seems Mr. ****** public information has already been previously suppressed. If any information pertaining to him remains visible on the website, kindly have him email a screenshot and the *** of the information that needs to be suppressed to [email protected]. Upon receiving the necessary information to isolate and identify the report(s), we will proceed to manually remove it in accordance with his request and our Terms of Use.
  
  Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time), Monday through Friday.
  
  Sincerely,
  Intelius Support

  Customer Answer

  Date: 11/20/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  **** ****
  
   
  

• Initial Complaint

  Date:11/17/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Intelius and its affiliates uploaded my sensitive information without my consent, and they have made it extremely difficult to remove. Their so-called ******************** tool is broken and leads to nothing but error pages no matter which browser or device I use or how many times I clear my cache. They also refuse to reply to emails. My information is tied to two separate report IDs: ************************************* ) and (429ca972-d2b1-47b7-855b-82ba4756a3d9), and I would simply like it to be removed.

  

  Business Response

  Date: 11/18/2024

  Dear ****** *******,
  
  This response is in regards to the consumer complaint from ********* ******, ID# ********.
  
  Intelius information is gathered from many public sources, including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. We do not create or add to the information we obtain. The information obtained from a report is for personal use only. We prohibit the use of the website for any business purpose, which may include but is not limited to employment screening, tenant screening, or credit checks.
  
  We also care about the privacy of our consumers and their ability to personally control the display of their public data. Our ****************** allows them to limit the ability of other users to view their report while preventing others from abusing this function of the website.
  
  We have suppressed Mr. ******** public information. Please allow up to 48 hours for these changes to reflect on our website.
  
  Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time), Monday through Friday.
  
  Sincerely,
  Intelius Support

  Customer Answer

  Date: 11/18/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ********
  
   
  

• Initial Complaint

  Date:11/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  It should be illegal but at minimum it's unethical, deceptive, and simply bad business by the way this company falsely advertises a free service to collect all your personal information and once the have it, then they tell you that you need to now pay for what they originally suckered you in with bold face lies so now you'll either have to pay to get the information you've been promised for free or cancel and accept that you've waisted the last 20 min due to their deception. When did it become acceptable for everyone to simply lie until they get what they want with no consequences. It's everywhere. Our news doesn't report facts and truths rather opinions based by agendas, politicians do the same, our police lie to strike up conversations until they find an offense to charge someone with. I'm so sick of all the lies and even more disgusted with the acceptance and lack of consequences.

  

  Business Response

  Date: 11/18/2024

  Dear ****** *******,
  

  This response is in regards to the consumer complaint from **** **********, ID ********.
  

  Intelius compiles hundreds of millions of available public records from several different data sources. We pay for all of the information we provide. Our billing details are prominently displayed before a customer decides to sign up for our services, and these terms can also be reviewed at any time in our Terms of Service. We do not claim to be a free service. In order to view reports, an active membership is required.
  

  Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.
  

  Sincerely,
  Intelius Support

  Customer Answer

  Date: 11/20/2024

  That almost sounded like that company representative was calling me a liar even though I've attached all the screenshots proving otherwise. It words it as if your wasting money on paid apps when you can use them,  and absolutely NOWHERE does ANYTHING even mention money until after the get your info and you've 3+ clicks and pages in.  Then they say it cost them money so now we gotta pay. 

   

  Crooks

  

  Business Response

  Date: 11/20/2024

  Dear ****** *******,
  
  This response is in regards to the consumer complaint from **** **********, ID ********.
  
  To be clear, we do not provide our services for free. We compile public record information from a wide range of data sources, in our effort to provide comprehensive coverage concerning a search subject. Although the information in our reports is readily accessible to the public, it requires financial resources to create and sustain a platform that efficiently identifies pertinent information and presents it in user-friendly reports.
  
  We are committed to providing affordable services that deliver timely information. To ensure transparency, we clearly outline our pricing and billing procedures in our Terms of Use, which is accessible at any time.
  
  Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.
  
  Sincerely,
  Intelius Support
  
  

• Initial Complaint

  Date:11/14/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have opted out multiple times from Intelius but my phone number along with address/email are still appearing on this profile page: ****************************************************** and then my number is listed again on this page from a family member: ****************************************************** I would very much like for Intelius to remove my phone number from their site as I did not consent to this being publicly available online. Thank you.

  

  Business Response

  Date: 11/15/2024

  Dear ****** *******,
  
  This response is in regards to the consumer complaint from *** ********, ID ********. 
  
  Inteliuss information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.
  
  Ms. Jenningss request to remove the phone reports has been completed for both numbers provided. Additionally, a verification was conducted for the email address ****************** and it was confirmed that no reports are linked to it.
  
  The removal process takes between 24 - 48 hours to be completely removed from our website. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.
  
  Sincerely,
  Intelius Support
  
  

  Customer Answer

  Date: 11/15/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *** ********
  
   
  

• Initial Complaint

  Date:11/12/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a notification that my information had been listed on their site. I don't want my information on their site. I don't care how the information was obtained. I never authorized it to be on their site, and I will never authorize it to be on their site. Remove it asap.

  

  Business Response

  Date: 11/12/2024

  Dear ****** *******,
  
  This response is in regards to the consumer complaint from Lindaay *****, ID ********.  
  
  Intelius information is gathered from many public sources, including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.
  
  In order to suppress Lindaay Smiths publicly available information from appearing on Intelius.com and related people search sites, they can access the Suppression Tool located at this link: ***********************************************. They will be required to provide and validate some identifying information first. This is necessary so that we can match their information with a corresponding record and confirm that they are the subject of that record. The Suppression Tool is for personal use only and made available at our discretion and pursuant to the applicable Terms of Use, **********************************************************;
  
  Should  Lindaay ***** encounter any difficulties in removing their information despite making efforts to utilize the ******************* we kindly request that they reach out to our customer support team.
  
  This request to remove their information from the Intelius website will be applied to the public data displayed on all people search sites owned by PeopleConnect, including ***************, Intelius.com, ********************, and USSearch.com.
  
  Please do not hesitate to contact our customer care department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time), Monday through Friday. (Holiday hours may vary.)
  
  Sincerely,
  Intelius Support
  
  

  Customer Answer

  Date: 11/13/2024

  I should not have to provide anything to confirm my identity. Remove my information from your site immediately. All other sites do not have as complicated of a process as yours for removing information. I don't see what makes you entitled to having me send a copy of my ID. Remove it immediately before I seek legal action.

  

  Business Response

  Date: 11/13/2024

  Dear ****** *******,
  

  This response is in regards to the consumer complaint from Lindaay *****, ID ********.
  

  Inteliuss information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.
  

  Our ****************** allows them to locate and suppress their public data from appearing on our website without assistance. It doesnt look like theyve started that process. We require people to use the ****************** so that we can responsibly match their information with a corresponding record and validate their identity. This ensures that only the person has the ability to control the visibility of their information on our website.
  

  If they have difficulty using the ******************, there are instructions and contact links within the ****************** that they can access for further assistance. They can contact our service line at ************** for further assistance.
  

  Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.
  

  Sincerely,
  Intelius Support

• Initial Complaint

  Date:11/11/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying for weeks to removed my data from H32373***393333393237H and H32373***393333393237H partners records search via their ******************. Despite following all instructions including emailing them when I could not verify my identity (I could not receive a text from the number that was in my record as it is a landline), support has been unresponsive and has not helped remove record #***cce5d-bd58-4201-9805-d43f8b9957a4 . I kindly request this to be removed. I am in touch with a lawyer and will be pursuing legal action unless this is resolved promptly. I am requesting one last time that you remove record #***cce5d-bd58-4201-9805-d43f8b9957a4 which I do not consent to being put on your site/search feature.

  

  Business Response

  Date: 11/12/2024

  Dear ****** *******,
  

  This response is in regards to the consumer complaint from ******** *****, ID ********.
  

  Inteliuss information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.
  

  We have removed the report for ******** *****. The removal process takes between 24 - 48 hours to be completely removed from our website. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.
  

  Sincerely,
  Intelius Support

  Customer Answer

  Date: 11/12/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does and my report remains removed from Intelius and Intelius partners search tools, will consider this complaint resolved.
  
  Regards,
  
  ******** *****
  
   
  

• Initial Complaint

  Date:11/09/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Intelius canceled my account I had for many years saying I violated FCRA. However, this is incorrect as I have never used, nor would I use, it for any illegal purposes.Intelius states it records telephone calls and I also have recorded my telephone calls with Intelius, should the Better Business Bureau wish to review them.Please see the attached emails detailing the situation.I would like my account reinstated, since I have done nothing wrong.

  

  Business Response

  Date: 11/12/2024

  Dear ****** *******,
  

  This response is in regards to the consumer complaint from ******** *******, ID ********.
  

  Intelius is a public records search service. Our Terms of Use prohibit the use of the website for any business reason. This includes the collection of data for any purpose other than your personal use. A thorough investigation is conducted after an account is suspected of being in violation of these terms.
  

  In the event of a proven violation, the account in question is disabled from further use, all memberships to be cancelled, and the most recent month of charges to be returned to the payment option used.
  

  ******** Pirollas account was determined to be in violation of our Terms of Use. We have cancelled all memberships and refunded the most recent months ******** to the payment option used to enroll. Additionally, we have disabled the account to prevent any further access. Please do not hesitate to contact our customer service department at ************** with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.
  

  Sincerely,
  Intelius Support

  Customer Answer

  Date: 11/12/2024

  11/12/24
  To Whom It May Concern:
  I again attest I am not guilty of or in violation of any of Intelius' terms or the Fair Credit Report Act. I also have a totally clean record.
  I have utilized Intelius for my personal use only and have never used Intelius' services or any other services for any business purposes whatsoever and I do not, nor have I ever, had a business, nor have I ever used Intelius' services or any other service for any FCRA purpose.
  With regard to Item No. 1, this is not applicable to me because I do not and have not ever been an employer.
  With regard to Item No. 2, I have not rented or sold a property.
  With regard to Item No. 3, I have not lended money to or extended credit to anyone.
  With regard to Item No. 4, I am not an insurer and, thus, have not been underwriting insurance.
  With regard to Item No. 5, I have not used Intelius for any purpose related to any eligibility determination about a person.
  With regard to Item No. 6, I have not used Intelius for any other purpose that would require FCRA compliance.
  I am sure the Better Business Bureau and I would like the specific violation I was incorrectly found guilty of instead of just stating | violated FCRA. Whatever this is being based on is incorrect and the Better Business Bureau and I should be apprised of whatever Intelius is basing this incorrect judgment on so it can be rectified.
  Sincerely,
  ******** *******

  

  Business Response

  Date: 11/20/2024

  Dear ****** *******,
  
  This response is in regards to the consumer complaint from ******** *******, ID ********. 
  
  We wish to express our gratitude to Ms. ******* for bringing this matter to our attention. A thorough investigation has determined that a system error inadvertently led to the cancellation, disabling, and refund of her Intelius account.
  
  We have reinstated Ms. ******** Intelius account. In order to complete new searches, she will need to purchase a new subscription using an active payment option. 
  
  Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.
  
  Sincerely,
  Intelius Support
  
  

  Customer Answer

  Date: 11/27/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ******** *******