Complaints

This profile includes complaints for Intelius.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Intelius.com

  600 B St San Diego, CA 92101-4501

  
• 

  Intelius.com

  PO Box 4145 Bellevue, WA 98009-4145

• 

  Intelius.com

  PO Box 643 Carmel, NY 10512-0643

• 

  Intelius.com

  PO Box 808 Bothell, WA 98041-0808

• 

  Intelius.com

  500 108th Ave NE Ste 1660 Bellevue, WA 98004-5599

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/02/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have found my personal information on Intelius' websites and 37 of their affiliate businesses. When I attempt to request deletion, I am unable to, as they only have listed old phone numbers and emails to which I no longer have access. I was directed to email ***************************** I sent an email on Sept 9, 2023 and have never received a response. I sent a follow up on Jan 2, 2025 and still have not received a response.

  

  Business Response

  Date: 01/02/2025

  Dear ****** *******,
  
  This response is in regards to the consumer complaint from **** *****, ID ********. 
  
  The information Intelius provides in reports is all publicly available information compiled from various public databases, government entities, commercial data providers, and other sources of public data. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. 
  
  We were able to locate a background report and validate **** Browns request based on the information provided in their complaint. We will go ahead and suppress the report pursuant to their request and our Terms.
  
  This request to remove the background report from the Intelius website will be applied to all people search sites within the PeopleConnect family, including ***************, Intelius.com, ********************, and USSearch.com.
  
  Keep in mind that our efforts do not affect whether the information will be available from other sources, including third-party sources of the information. In addition, even if you suppress your background report, your name and other information may continue to appear in connection with certain features, for example, on registered *** offender lists, as a possible relative or associate in other individuals' reports, or in phone or email reports. 
  
  Please do not hesitate to contact our customer care department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time), Monday through Friday.
  
  Sincerely,
  Intelius Support
  
  

  Customer Answer

  Date: 01/02/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  **** *****
  
   
  

• Initial Complaint

  Date:12/31/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 27 November 2024 I requested Intelius and *********************** to erase my personal information found on their website. I sent follow-up emails on 12/2, 12/10, 12/13, and 12/29 inquiring about the status of my request and making subsequent requests to suppress my personal information. Intelius and ************************* repeatedly sent me the same generic email about using their ******************** which does not even work. I complained about this and sent them proof of my identification which they ignored multiple times. Intelius and *********************** are violating my right to privacy. They falsely claim that: "The removal process takes between 24 - 48 hours to be completely removed from our website. Please do not hesitate to contact our customer service department"It has been over a month since I made my request. They will ignore you when you contact their customer service ********************************* and *********************** are notorious data brokers that criminally ignore privacy and data suppression requests.

  

  Business Response

  Date: 01/02/2025

  Dear ****** *******,
  

  This response is in regards to the consumer complaint from ********************************* ********. 
  

  The information Intelius provides in reports is all publicly available information compiled from various public databases, government entities, commercial data providers, and other sources of public data. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. 
  

  We were able to locate a background report and validate Sanlin Robinsons request based on the information provided in their complaint. We will go ahead and suppress the report pursuant to their request and our Terms.
  

  This request to remove the background report from the Intelius website will be applied to all people search sites within the PeopleConnect family, including ***************, Intelius.com, ********************, and USSearch.com.
  

  Keep in mind that our efforts do not affect whether the information will be available from other sources, including third-party sources of the information. In addition, even if you suppress your background report, your name and other information may continue to appear in connection with certain features, for example, on registered *** offender lists, as a possible relative or associate in other individuals' reports, or in phone or email reports. 
  

  Please do not hesitate to contact our customer care department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time), Monday through Friday.
  

  Sincerely,
  Intelius Support

  Customer Answer

  Date: 01/04/2025

  I expect and deserve a formal apology for your wrongdoing of ignoring my formal requests to erase my personal information.  I sent you several demand letters with verified ID to immediately cease the posting, sharing, selling, and storing of information about me across your platforms for more than a month.  Your response of finally complying with my privacy demands has only come as a result of me reporting you to the BBB, **********************************, and the office of the *****************************  You would have continued ignoring my formal requests if not for being reported to these offices, just like the many other complaints by others whose privacy you similarly violated.  I expect a formal apology.  I also expect you to propose a monetary settlement for the pain and suffering caused unto me for your repeated violations of my rights and the willful negligence of your duty to respect my privacy requests.

  

  Business Response

  Date: 01/14/2025

  Dear ****** *******,
  
  This response is in regards to the consumer complaint from ****** ********, ID ********. 
  
  The information that Intelus displays and makes available on its website is public data. State comprehensive data privacy laws, such as the **** do not provide consumers the right to delete their public data; all such laws expressly exempt public data from their reach. Nor is Intelius the originator of these public records and we cannot remove specific records from public records or erase data from public records. While not required to do so, Intelius nevertheless respects consumers privacy and allows individuals to suppress their public records from appearing in background reports on its and its affiliated websites. According to our records, we have suppressed the specific public records Ms. ******** requested. 
  
  We respectfully request that Ms. ******** contact the customer service department at support@*************************** if she is aware of any additional information she would like suppressed. She should include URLs and screenshots of the information to assist us in locating the information expeditiously.
  
  This request to remove the background report from the Intelius website will be applied to all people search sites within the PeopleConnect family, including ***************, Intelius.com, ********************, and USSearch.com.
  
  Please do not hesitate to contact our customer care department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time), Monday through Friday.
  
  Sincerely,
  Intelius Support
  
  

  Customer Answer

  Date: 01/19/2025

  Just as it is your right to post, share, sell, and store publicly available personal information, it is my right to have you stop all of these practices with my personal information. I expect and deserve a formal apology for your wrongdoing of ignoring my formal requests to erase my personal information. I tried using your suppression center multiple times. Just as many others have filed complaints that your suppression center does not work, I experienced the same difficulties with your dysfunctional system. It is designed in a way to make it impossible for many people to suppress their personal data on your websites. I contacted your customer support team multiple times about your suppression center not working. You ignored all of my requests for assistance. I sent you several demand letters with verified ID to immediately cease the posting, sharing, selling, and storing of information about me across your platforms for more than a month. You also ignored all of my demands. Under the *** I have the right to delete my personal data. Under the *** your company is required to respond to requests by individuals asserting the rights granted to them under the law. You did not respond to any of my requests and demands, but instead sent the same generic email about using the suppression center despite me informing you repeatedly that your suppression center does not work. Your response of finally acknowledging my privacy demands has only come as a result of me reporting you to the BBB. You would have continued ignoring my formal requests if not for being reported, just like the many other complaints by others whose privacy you similarly violated by ignoring their privacy requests. I expect my information to be deleted from your sites, not just suppressed. I expect a formal apology and you to propose a monetary settlement for the pain and suffering caused unto me for your repeated violations of my rights and the willful negligence of your duty to respect my privacy requests

• Initial Complaint

  Date:12/30/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to request that the following names of myself and all of my family are formally being requested to be removed from the Intelius.com website. Myself and all of the people listed below did not authorize nor allow Intelius.com or any of its affiliate website, to use their names and personal info in any of its websites. I am hereby requesting that Intelius.com remove all of our personal identifying information, profiles, addresses, numbers and everything from your site and any affiliated sites related to our family. I am ready to take legal action with a lawyer if these sites are not removed. Please remove ***** ****** ******, Gardena, ** and remove the profile of ****** ***** ******, Gardena, ** And remove the profile of ***** L ******, Gardena, ** And remove the profile of ****** ******, Gardena, ** And remove the profile of *****************************, Gardena CA Please immediately remove any and all mentions of our names, age, and everything about our personal life and information from this website and all websites that you currently have and also in the future including all of the information of the people Ive listed. Same with all of the family members and people I have listed in this request/complaint.I will be keeping record of all these names/URLs and will gather info necessary for potential legal proceedings with my lawyer if these removal requests are not completed within an expedient and swift manner. Thank you.

  

  Business Response

  Date: 12/30/2024

  Dear ****** *******,
  
  This response is in regards to the consumer complaint from ***** ******, ID ********.  
  
  Intelius is a public records search engine that gathers and displays public records in a clear and informative report. The information Intelius provides in reports is all publicly available information compiled from various public databases, government entities, commercial data providers, and other sources of public data. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. 
  
  In order to suppress ***** ****** background report from appearing on Intelius.com and affiliated people search sites, they can access the Suppression Tool located at this link: *********************************************** and then select ************************* and Manage My Suppression Rules." They will be required to provide and validate some identifying information first. This is necessary so that we can match their information with a corresponding record and confirm that they are the subject of that record. The Suppression Tool is for personal use only and made available at our discretion and pursuant to the applicable Terms of Use, **********************************************************;
  
  ***** ****** request to remove their background report from the Intelius website will be applied to all people search sites within the PeopleConnect family, including ***************, Intelius.com, ********************, and USSearch.com.
  
  Please do not hesitate to contact our customer care department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time), Monday through Friday. (Holiday hours may vary.)
  
  Sincerely,
  Intelius Support
  
  

• Initial Complaint

  Date:12/23/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a formal complaint regarding the unauthorized and harmful disclosure of my personal information by Intelius through their system. This service appears to be publicly displaying sensitive and potentially damaging information about me online, without my consent or knowledge, such as:Current and previous addresses.Full name Age Family details Date of birth This information could be used for identity theft, stalking, or other malicious purposes.I demand that Intelius immediately cease the dissemination of this personal information online.Furthermore, I am trying to remove the information through their website and it is virtually impossible, which is a clear violation of privacy laws. I request that the BBB investigate this matter and assist me in resolving this issue. I am available to provide further information or documentation as needed.Respectfully,********

  

  Business Response

  Date: 12/30/2024

  Dear ****** *******,
  
  This response is in regards to the consumer complaint from ******** *******, ID ********. 
  
  The information Intelius provides in reports is all publicly available information compiled from various public databases, government entities, commercial data providers, and other sources of public data. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. 
  
  We were able to locate a background report and validate ******** ********* request based on the information provided in their complaint. We will go ahead and suppress the report pursuant to their request and our Terms.
  
  This request to remove the background report from the Intelius website will be applied to all people search sites within the PeopleConnect family, including ***************, Intelius.com, ********************, and USSearch.com.
  
  Keep in mind that our efforts do not affect whether the information will be available from other sources, including third-party sources of the information. In addition, even if you suppress your background report, your name and other information may continue to appear in connection with certain features, for example, on registered *** offender lists, as a possible relative or associate in other individuals' reports, or in phone or email reports. 
  
  Please do not hesitate to contact our customer care department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time), Monday through Friday.
  
  Sincerely,
  Intelius Support
  
  

  Customer Answer

  Date: 12/30/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ******** *******
  
   
  

• Initial Complaint

  Date:12/23/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Still shows my info after suppressed it and tried to contact support team twice but no reponse. Thank you.

  

  Business Response

  Date: 12/31/2024

  Dear ****** *******,
  
  This response is in regards to the consumer complaint from ****** ***, ID ********. 
  
  After further investigation, we have confirmed that Mr. ***** information is no longer accessible on the Intelius website.
  
  Please have Mr. *** clear the cache on the device he used to conduct the search so that the link is removed from his device. If, after clearing his cache and cookies, he still sees the information on our website, please have Mr. *** email [email protected] with both the screenshot and the *** of the page that displays the information.
  
  Please do not hesitate to contact our customer care department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time), Monday through Friday.
  
  Sincerely,
  Intelius Support

  Customer Answer

  Date: 12/31/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  M C
  
   
  

• Initial Complaint

  Date:12/23/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cannot successfully request to suppress my personal information from Intelius/PeopleConnect due to their removal tool not being operative. This is a legal right I have that is not being honored. I request that the job of suppressing my personal data/information for sale (report ID included in complaint details) be finished.

  

  Business Response

  Date: 12/30/2024

  Dear ****** *******,
  
  This response is in regards to the consumer complaint from *** *******, ID ********. 
  
  The information Intelius provides in reports is all publicly available information compiled from various public databases, government entities, commercial data providers, and other sources of public data. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. 
  
  We were able to locate a background report and validate *** ********* request based on the information provided in their complaint. We will go ahead and suppress the report pursuant to their request and our Terms.
  
  This request to remove the background report from the Intelius website will be applied to all people search sites within the PeopleConnect family, including ***************, Intelius.com, ********************, and USSearch.com.
  
  Keep in mind that our efforts do not affect whether the information will be available from other sources, including third-party sources of the information. In addition, even if you suppress your background report, your name and other information may continue to appear in connection with certain features, for example, on registered *** offender lists, as a possible relative or associate in other individuals' reports, or in phone or email reports. 
  
  Please do not hesitate to contact our customer care department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time), Monday through Friday.
  
  Sincerely,
  Intelius Support
  
  

• Initial Complaint

  Date:12/20/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I requested Intelius to remove my personal information from their website through their opt-out process. Despite following their procedure, they have not acted on my request.Desired Outcome:Immediate removal of my personal information.Written confirmation of the removal.Thank you for your attention to this matter.

  

  Business Response

  Date: 12/27/2024

  Dear ****** *******,
  
  This response is in regards to the consumer complaint from ******* *****, ID ********. 
  
  The information Intelius provides in reports is all publicly available information compiled from various public databases, government entities, commercial data providers, and other sources of public data. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. 
  
  We were able to locate a background report and validate Obadiah Smiths request based on the information provided in their complaint. We will go ahead and suppress the report pursuant to their request and our Terms.
  
  This request to remove the background report from the Intelius website will be applied to all people search sites within the PeopleConnect family, including ***************, Intelius.com, ********************, and USSearch.com.
  
  Keep in mind that our efforts do not affect whether the information will be available from other sources, including third-party sources of the information. In addition, even if you suppress your background report, your name and other information may continue to appear in connection with certain features, for example, on registered *** offender lists, as a possible relative or associate in other individuals' reports, or in phone or email reports. 
  
  Please do not hesitate to contact our customer care department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time), Monday through Friday.
  
  Sincerely,
  Intelius Support
  
  

• Initial Complaint

  Date:12/17/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 17th 2024 I used intelius service to look up a phone number. I paid the .95 cents for the trial basis and then immediately canceled my membership. They also charged me $3.99 on the same date and for what? I didn't order anything else!

  

  Business Response

  Date: 12/18/2024

  Dear ****** *******,
  
  This response is in regards to the consumer complaint from ****** *******, ID ********. 
  
  Consistent with applicable laws, all material terms, including billing details and automatic renewal terms, as well as service add ons are clearly disclosed before submitting payment information, and each user is required to check a box separately agreeing to those terms before being charged. Our registration page and our Terms of Use clearly outline the details of our billing terms. Customers also receive a confirmation email for all orders made on the site.
  
  We have cancelled all memberships and refunded Mr. ********* account back to the payment method used to enroll, and no further charges will be incurred.
  
  Please do not hesitate to contact our customer care department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time), Monday through Friday.
  
  Sincerely,
  Intelius Support

• Initial Complaint

  Date:12/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Intelius' data suppression tool does not work. I have suppressed my personal data multiple times and my personal information still appears on their affiliated websites. This has caused me to be stalked and a victim of a crime. For example, Zabasearch, which uses Intelius, still has me able to be found via my phone number.

  

  Business Response

  Date: 12/09/2024

  Dear ****** *******,
  
  This response is in regards to the consumer complaint from ****** De Las Alas, ID ********. 
  
  Inteliuss information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.
  
  We can confirm that the records pertaining to ****** De Las Alas and phone number ************** have been successfully removed from our database. The removal process takes between 24 - 48 hours to be completely removed from our website. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.
  
  Sincerely,
  Intelius Support
  
  

• Initial Complaint

  Date:12/04/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They advertised providing criminal records search and supply but did not provide it. I know the person I looked up has a criminal record.

  

  Business Response

  Date: 12/04/2024

  Dear ****** *******,
  

  This response is in regards to the consumer complaint from **** ********, ID ********.
  

  We gather the information in our reports from numerous third-party data providers and publicly available sources and the information from those sources may not always be accurate or complete. As a result, inaccuracies in reports can unfortunately occur from time to time as we explain in our Terms of Use. We therefore encourage you to use the report as a starting point and perform any additional investigation you deem helpful for your purpose.
  

  Lastly, we have issued a reversal to **** Thompsons account back to the payment option used to enroll, and no further charges will be incurred. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.
  

  Sincerely,
  Intelius Support