Complaints
This profile includes complaints for Intelius.com's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 402 total complaints in the last 3 years.
- 149 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:05/15/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
There were 2 fraudulent charges submitted to my credit card this morning from this company. $26.54 at 10:43am EST and $4.99 at 10:47am EST. I have never had ANY contact with this company or purchased ANY type of services from this company. This is obvious credit card fraud. Seems this company has an ongoing and reoccurring pattern of fraudulent criminal conduct.
Business Response
Date: 05/17/2023
Dear REMOVED,
This response is in regards to the consumer complaint from REMOVED, ID REMOVED.
After a thorough investigation, we were unable to locate an account with the information provided. In order to meet Mr. REMOVEDexpectations, we request all applicable information listed below:
The first and last name used on the account
The email address registered
The first 6 and last 4 numbers of the card used
The Paypal email address or Paypal Transaction ID number
Please do not hesitate to contact our customer service department at REMOVEDwith any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.
Sincerely,
Intelius SupportInitial Complaint
Date:05/15/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Ok so on April 17 2023 I wanted to do a search on a number that called me and I looked up a website to help me find information on the number/person out of curiosity so I found intelius.com I put the number in and they said I had to pay a 0.95$ to find out more information so I payed it and I did this on 2 accounts due to not being able to sign in to the first account but while it advertises that you have to pay 0.95$ only it hides a hidden message that says if you dont cancel a free trial in 6 days they will charge 34.95$ monthly so without me knowing I was charged for the first time on April 23rd 2023 on the 1st account without me knowing at all since I never received an email that they charged me again then just recently on may 11th 2023 that I have been charged by intelius for another 34.95$ if it werent for me checking my bank statements I wouldnt have known and wouldve been kept being charged monthly. I wanted to file this complaint on the fact that this company hides the fact that you are entering a membership because you wanted to receive a report faster for what you thought was 0.95$ this website feels like a scam and many others have also been caught in this companys trap and many others have said that when they request a refund they deny them saying it was their fault for not checking clearly while I want a refund I also want others to know of thisBusiness Response
Date: 05/15/2023
Dear REMOVED,
This response is in regards to the consumer complaint from REMOVED, ID REMOVED.
When a user activates their account, they must provide an electronic signature authorizing Intelius to charge their payment method as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site.
After a thorough investigation, we were unable to locate an account with the information provided. In order to meet Mr. REMOVEDexpectations, we request all applicable information listed below:
The first and last name used on the account
The email address registered
The first 6 and last 4 numbers of the card used
The Paypal email address or Paypal Transaction ID number
Please do not hesitate to contact our customer service department at REMOVEDwith any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.
Sincerely,
Intelius SupportCustomer Answer
Date: 05/15/2023
I reject this to give the information requested by the company the name of the first accounts charged is REMOVEDthe email address registered is REMOVEDThe first 6 numbers of the card are REMOVEDand the last 4 are REMOVEDand the PayPal email address is REMOVEDwhich is linked to the second account by the name of REMOVEDwith the email REMOVEDBusiness Response
Date: 05/17/2023
Dear REMOVED,,
This response is in regards to the consumer complaint from REMOVED, ID REMOVED.
When a user activates their account, they must provide an electronic signature authorizing Intelius to charge their payment method as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site.
We have cancelled all memberships and refunded Montenegros account back to the payment option used to enroll, and no further charges will be incurred. Please do not hesitate to contact our customer service department at REMOVEDwith any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.
Sincerely,
Intelius SupportCustomer Answer
Date: 05/24/2023
i appreciate the refund but I have yet to receive my other refund for the other account I have registered under the email REMOVEDwith the name REMOVEDI have already gave the information requested for the refund such as the first couple numbers on the card and the last 4 and still havent received a refundBusiness Response
Date: 08/23/2023
Dear REMOVED,
This response is in regards to the consumer complaint from REMOVED, ID REMOVED.
When a user activates their account, they must provide an electronic signature authorizing Intelius to charge their payment method as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site.
The account belonging to REMOVEDand using the email address
REMOVED, was cancelled and refunded and refunded in full as of May 31, 2023. They may confirm this credit with their financial institution if necessary. It should be noted that no other Intelius membership has been found using the provided email address, REMOVED.
If the user believes they may have created an additional membership or if they are seeing any eroneous charges, they are kindly requested to provide one of the following based on their method of payment:
Their PayPal email address and/or PayPal Transaction ID number, Amazon Pay Billing Agreement ID, or the first six and last four numbers of the credit card being charged. This information will assist in locating their membership.
Please do not hesitate to contact our customer service department at REMOVEDwith any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.
Sincerely,Initial Complaint
Date:05/02/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Card was charged for several months. New debit card issued and that card was billed on 5/2 as well. Have contacted bank and company. Would like refund of all months of unauthorized charges and Request IP and data of 5/2 charge and explanation of how the company gained access to my new debit card.Business Response
Date: 05/03/2023
Dear REMOVED,
This response is in regards to the consumer complaint from REMOVED, ID REMOVED.When a user activates their account, they must provide an electronic signature authorizing Intelius to charge their payment method as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site.
After a thorough investigation, we were unable to locate an account with the information provided. In order to meet REMOVEDexpectations, we request all applicable information listed below:
The first and last name used on the account
The email address registered
The first 6 and last 4 numbers of the card used
The Paypal email address or Paypal Transaction ID number
Please do not hesitate to contact our customer service department at REMOVEDwith any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.
Sincerely,
Intelius SupportInitial Complaint
Date:05/01/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I demand that Intelius immediately remove my personal information from their website. As Italian citizen I am protected under GDPR and require they remove this: REMOVEDI tried to use their tool which is on another website, but it says there's no way to verify because they have no email or phone number for my profile, so how exactly is that suppose to work??? I contact the suppression tool website and they never respond. I contact Intelius and they never respond.Please honour GDPR and remove my information.Business Response
Date: 05/01/2023
Dear REMOVED,
This response is in regards to the consumer complaint from REMOVED, ID REMOVED.
Inteliuss information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.
We have removed the report for REMOVED. The removal process takes between 24 - 48 hours to be completely removed from our website. Please do not hesitate to contact our customer service department at REMOVEDwith any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.
Sincerely,
Intelius SupportCustomer Answer
Date: 05/01/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
REMOVED
Initial Complaint
Date:04/23/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I used this service feb 3 2022, seem to be a one time purchase, but I have been getting charged since and I want a refund. I only used their service once and ever since then havent touched it. I was never told this was a subscription and I want a full refund.Ive spent Total billed amount $633.88 The acc gmail for the Intelius is REMOVEDAnd member Id is Member ID: REMOVEDAlso looking back at old emails they couldnt even supply with the service they promised, they said refund but charged me a subscription.You and Intelius Apr 8, 2023 Automatic Payment Apr 7, 2023 Automatic Payment Mar 9, 2023 Automatic Payment Mar 8, 2023 Automatic Payment Feb 7, 2023 Automatic Payment Feb 6, 2023 Automatic Payment - $29.95 - $34.95 - $29.95 - $34.95 - $29.95 - $34.95 Jan 8, 2023 Automatic Payment - $29.95 Jan 7, 2023 Automatic Payment - $34.95 Dec 9, 2022 Automatic Payment - $29.95 Dec 6, 2022 Automatic Payment - $34.95 Nov 30, 2022 Automatic Payment - $3.99 Nov 30, 2022 Automatic Payment - $0.95 Nov 9, 2022 Automatic Payment - $29.95 Oct 10, 2022 Automatic Pamen - $29.95 Sep 10, 2022 Automatic Payment - $29.95 Aug 11, 2022 Automatic Payment - $29.95 Jul 12, 2022 Automatic Payment - $29.95 Jun 12, 2022 Automatic Payment - $29.95 May 13, 2022 Automatic Payment - $29.95 Apr 12, 2022 Automatic Payment - $29.95 Mar 13, 2022 Automatic Payment - $29.95 Feb 9, 2022 Automatic Par - $29.95 Feb 4, 2022 Refund + $0.95 Feb 3, 2022 Automatic Payment - $3.99 Feb 3, 2022 Automatic Payment - Refunded - $0.95Business Response
Date: 04/24/2023
Dear REMOVED,
This response is in regards to the consumer complaint from REMOVED, ID REMOVED.
When a user activates their account, they must provide an electronic signature authorizing Intelius to charge their payment method as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site.
Customers are able to cancel online from within their account, through our Customer Phone Support, or by sending an email to [email protected]. After a thorough investigation, we have determined that no cancellation attempts were made through any of these channels prior to April 22, 2023.
As a courtesy, we have cancelled all memberships and refunded REMOVEDaccount back to the payment option used to enroll, and no further charges will be incurred. Please do not hesitate to contact our customer service department at REMOVEDwith any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.
Sincerely,
Intelius SupportCustomer Answer
Date: 04/24/2023
I was not refunded the full amount, I request the full amount to be refunded, I can excuse the one time purchase, but the rest since February 2022 I request a refund since then.Business Response
Date: 04/26/2023
Dear REMOVED,
This response is in regards to the consumer complaint from REMOVED, ID REMOVED.
When a user activates their account, they must provide an electronic signature authorizing Intelius to charge their payment method as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site.
Customers are able to cancel online from within their account, through our Customer Phone Support, or by sending an email to [email protected]. After a thorough investigation, we have determined that no cancellation attempts were made through any of these channels prior to April 22, 2023. We have attempted to fully refund REMOVED; however, due to PayPals 180-day refund policy, we are unable to process any additional refunds.
Please do not hesitate to contact our customer service department at REMOVEDwith any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.
Sincerely,
Intelius SupportInitial Complaint
Date:04/14/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hello, I contacted Intelius because they had listed personal information of mine and my familys on their website. I would like for them to remove it. After emailing them. They sent a response stating I would need to download a special suppression tool. That seems very much like malware. They control the site and there arent too many people in REMOVEDnamed REMOVED, or with the name Seraaj period (I checked). All the Seraajs listed on their site are related to me.Business Response
Date: 04/14/2023
Dear REMOVED,
This response is in regards to the consumer complaint from REMOVED, ID REMOVED.
Inteliuss information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.
If REMOVEDis able to locate a relevant result on Intelius.com, they should take a screenshot and send it to us via email at [email protected]. Also, please provide any other email addresses, physical addresses, or phone numbers that they may have to assist us in validating their identity. This data will only be used to fulfill REMOVEDrequest.
Please do not hesitate to contact our customer service department at REMOVEDwith any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.
Sincerely,
Intelius SupportInitial Complaint
Date:04/10/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have tried numerous times to remove my personal information off of the following websites: addresses.com, intelius.com, REMOVED.com, REMOVED.com, etc. their parent company has made deleting my information impossible. i truly want my personal information deleted from all of their databases, removed from all of their websites and i want them to stop selling/sharing my information. it is insane how they overcomplicate the process and make it impossible. i've been trying for hours, i've called multiple times, i've tried every resolution i've seen online. it makes no difference.Business Response
Date: 04/11/2023
Dear REMOVED,
This response is in regards to the consumer complaint from REMOVED, ID REMOVED.
Inteliuss information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.
We have removed the report for REMOVED. The removal process takes between 24 - 48 hours to be completely removed from our website. Please do not hesitate to contact our customer service department at REMOVEDwith any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.
Sincerely,
Intelius SupportCustomer Answer
Date: 04/11/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
REMOVED
Initial Complaint
Date:04/02/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received notification today from my security software that my information is being shared and/or sold without my knowledge or permission on this website. On accessing the website I found multiple records on myself using various forms of my name and across a variety of locations as well as records disclosing information about my family members without their knowledge or permission. The records presented contain full names, addresses, phone numbers, email addresses, ages, and other sensitive data that REMOVEDallow outside individuals to perform acts of fraud, identity theft, and other such crimes.I tried to access the the ability to remove the information presented about myself and my family members, some of whom are elderly and at expedited risk of predation given the information presented. The process for this site impedes that ability as:1) it is complicate and confusing in that it suggests modifying suppression rules, which allow your data to remain with the company, but supposedly not be visible to the public or that you can delete your information but that doing this will allow it to remain visible on their site. 2)That although you REMOVEDlook and individual up by name to view their records, in attempting to act in their suggested suppress/delete processes you must use your email address to find the record. Some of the records presented on myself I do not know the email address that would be linked and some of the family members they have presented information on do not have email addresses.This type of dangerous and predatory business practice should be made criminal.Business Response
Date: 04/03/2023
Dear REMOVED,
This response is in regards to the consumer complaint from REMOVED, ID REMOVED.
Inteliuss information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.
We hold the utmost respect for each individual's privacy. Our information is gathered from many public sources, including local county courthouses, census bureaus, and other sources of public information. We do not supplement or add to the information we obtain. As a consumer, you do have the option to suppress your public record information from our database.
We are unable to locate your requested report within our database. Please provide us with the link to the report displaying REMOVEDinformation. Our suppression center is the preferred method for controlling the information that is displayed on our website, REMOVED. This is offered as a courtesy to consumers, so they are able to control how their public data may appear on the website, but we offer to manually suppress information for anyone that has difficulties with the suppression tool or experiences other issues with controlling their information through this means.
Please provide the specific URL where this information is appearing, so we can investigate it further.
Please do not hesitate to contact our customer service department at REMOVEDwith any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.
Sincerely,
Intelius SupportCustomer Answer
Date: 04/03/2023
There are two records under my previous legal name that are mine, one from REMOVEDand one from REMOVED. There is also a record under another name that seems to contain my information for some reason. I cannot reply with said names in this context as the BBB may publicly post this interaction (despite you doing so after having been made aware via their interactions). In addition to this there are eight other records displaying the information of my family members we need immediately removed from your system. All of these relatives are of advanced age and/or are disabled so I have been empowered to act on their behalf. The records of all mentioned individuals include full names, phone numbers, etc all of which puts them and myself at risk of scammers, identity thieves, and other malicious actors. To say that it is for personal use only proves the issue when for some that intended use is criminal activity. The collection and display of personal information is the exact opposite of care for an individual's privacy and security, especially when it is without their knowledge and/or consent.
In my original complaint I included pictures of your suppression pages. The access was complicated and unclear saying that suppressed records will not be removed and removed records will not be suppressed. Had the process been clear cut I would have removed the (so far) eleven records from your system myself.
I wish to have all information regarding myself and my family members (at their request) removed from your system and from public view immediately and to never have it again appear.
Business Response
Date: 04/09/2023
Dear REMOVED,
This response is in regards to the consumer complaint from REMOVED, ID REMOVED.
While an inaccurate report is rare, this can occur from time to time. We gather our information from numerous public sources. This information is then uploaded to our database. When you purchase a background report from Intelius, we guarantee that we will search every database available to us. However, because we simply display records as they are provided to us, we cannot guarantee the content of the records that REMOVEDshow REMOVEDin a final report.
To fulfill REMOVEDrequest, they must send us an email containing the URLs of the results that display the correct information. Also, please provide any additional email addresses, physical addresses, or telephone numbers that they REMOVEDhave used to validate and remove the report. This information will be used solely to fulfill their request.
Please do not hesitate to contact our customer service department at REMOVEDwith any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.
Sincerely,
Intelius SupportInitial Complaint
Date:03/30/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hello,I request our data be removed from your website as the links provided don't work. Because of publishing our data, we are receiving multiple scam calls and have to waste hours of time dealing with scammers. We ask you to remove my and my family's information immediately, or we will have to go through legal action. Thank you for your cooperation. REMOVED/REMOVED/REMOVED/Manoramaben REMOVEDBusiness Response
Date: 03/31/2023
Dear REMOVED,
This response is in regards to the consumer complaint from REMOVED, ID REMOVED.
Inteliuss information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.
We have received the request to have your public data removed from the Intelius website. The REMOVEDallows you to limit the ability for other users to view your report while preventing others from abusing this function of the website.
To exercise this right, access our suppression tool , REMOVED, and click on Manage Suppression Rules. You will be asked to submit your email address to begin the process.
Please allow up to 48 hours for these changes to reflect on our website. Please keep in mind that we do not remove REMOVEDoffender location data and that these names could still appear as a possible relative or associate in another individuals background report.
Please Note: The Suppression Tool only applies to the publicly available information that is contained in our reports and displayed to consumers on our website. If you want to exercise your CCPA or other state law privacy rights with respect to the user data REMOVEDcollects from you, you can do so at this link, REMOVED.
Please do not hesitate to contact our customer service department at REMOVEDwith any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.
Sincerely,
Intelius SupportInitial Complaint
Date:03/29/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
A summary of the specific circumstances: Intelius is using my name, education, past jobs, and photo for a listing. The listing is using the incorrect email. I do not own this email. This email is inactive. As such, I have no way to use the site suppression methods. The listing in question is the first result (REMOVED): REMOVEDA summary of other steps taken to resolve this complaint: I have tried contacting customer support 4 times and each time, they have ignored the actual content of my message and have told me to use the same suppression methods that I have explained are not working. I have implored this business multiple times to remove the listing above. I have explained that this listing is creating problems in my job search. I have provided evidence of failed attempts to use Intelius suppression method. Each time, I get the same automated response and no help.Business Response
Date: 03/29/2023
Dear REMOVED,
This response is in regards to the consumer complaint from REMOVED, ID REMOVED.
Inteliuss information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.
We have removed the report for REMOVED. The removal process takes between 24 - 48 hours to be completely removed from our website. Please do not hesitate to contact our customer service department at REMOVEDwith any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.
Sincerely,
Intelius SupportCustomer Answer
Date: 03/30/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
REMOVED
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