Complaints
This profile includes complaints for Intelius.com's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 378 total complaints in the last 3 years.
- 172 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:12/22/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The business is trying to take money from my card for a monthly subscription for reverse phonecall I had a free 6 day trial that was is not even up yet and they tried three times already. And I cancelled the subscription. I want them to stop trying to withdrawel $34.95 out of my card they are trying everyday . I can't even cash my check cause they'll take the money and I'll never get it back.Business Response
Date: 12/29/2022
Dear ***********************************,
This response is in regards to the consumer complaint from *************************, ID #********.
When a user activates their account, they must provide an electronic signature authorizing Intelius to charge their payment method as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site.
Customers are able to cancel online from within their account, through our Customer Phone Support, or by sending an email to [email protected]. After a thorough investigation, we have determined that no cancellation attempts were made through any of these channels.
************ created her trial membership on December 17, 2022 in the amount of $1.01. This membership was set to roll over into a monthly membership billing at $37.05 per month. We attempted to rebill on December 23, 2022 and again on December 26, 2022.
As a courtesy, we have cancelled all memberships and cancelled any pending payments for Ms. ***** account. No further charges will be incurred and we will not attempt to rebill. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 6:00am - 7:00pm Pacific time (9:00am - 10:00pm Eastern time), Monday Friday.
Sincerely,
Intelius SupportInitial Complaint
Date:12/20/2022
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have called i have emailed this company and its affiliates. I want all the information they are cmpiling and selling, mostly incorrect about me REMOVED FROM THEIR WEB SITES. They give people the run around an do not do it and want them to agree before information can be removed. PeopleConnect Inc Intelius Criminalrecords.comBusiness Response
Date: 12/21/2022
Dear ***********************************,
This response is in regards to the consumer complaint from ********* ******, ID ********.
Inteliuss information is gathered from many public sources, including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.
We were able to locate a report and validate Ms. ******* request based on the information provided. We will go ahead and suppress her public information pursuant to her request and our Terms.
We have removed the report for ********* ******. The removal process takes between 24 - 48 hours to be completely removed from our website. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 6:00am - 7:00pm Pacific time (9:00am - 10:00pm Eastern time), Monday Friday.
Sincerely,
Intelius SupportCustomer Answer
Date: 12/21/2022
I do not see any response from the business how could I accept it? I want all my information removed from InrelliusBusiness Response
Date: 12/29/2022
Dear ***********************************,
This response is in regards to the consumer complaint from ********* ******, ID ********.We are able to see our response back to Ms. ****** in our communication history. I've reposted the response again below. I hope this helps.
Inteliuss information is gathered from many public sources, including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.
We were able to locate a report and validate Ms. ******* request based on the information provided. We will go ahead and suppress her public information pursuant to her request and our Terms.
We have removed the report for ********* ******. The removal process takes between 24 - 48 hours to be completely removed from our website. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 6:00am - 7:00pm Pacific time (9:00am - 10:00pm Eastern time), Monday Friday.
Sincerely,
Intelius SupportCustomer Answer
Date: 01/04/2023
on 12/21/2021 this information was supposed to be removed it is now 1/03/2023 and it has still has not been removed at all.
Initial Complaint
Date:12/17/2022
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Intelius's opt-out page is not working. I have been asking to have my data removed from its site. This URL https://suppression.peopleconnect.us/login says that an email will be sent to allow for removal but it is not sent. I reviewed my spam folder along with inbox. I also tried two different emails ******* and yahoo) in case one was blocking it and it wasn't received by either. I want my data removed from all their various websites.Business Response
Date: 12/21/2022
Dear ***********************************,
This response is in regards to the consumer complaint from *******************************, ID ********.
Inteliuss information is gathered from many public sources, including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.
We were able to locate a report and validate ************ request based on the information provided. We will go ahead and suppress his public information pursuant to his request and our Terms.
We have removed the report for ******************************* The removal process takes between 24 - 48 hours to be completely removed from our website. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 6:00am - 7:00pm Pacific time (9:00am - 10:00pm Eastern time), Monday Friday.
Sincerely,
Intelius SupportCustomer Answer
Date: 12/21/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
****************************
Initial Complaint
Date:12/17/2022
Type:Sales and Advertising IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Remove my information from your site. You're making it incredibly difficult to opt out. This is unethical and fabricated on purpose.Business Response
Date: 12/21/2022
Dear ***********************************,
This response is in regards to the consumer complaint from *******************************, ID ********.
Inteliuss information is gathered from many public sources, including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.
Per our records, ************************ report has been removed from the Intelius.com website. If she is still seeing her information on our website, we ask that she please send a screenshot and the *** of the page that she is able to view to [email protected].
Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 6:00am - 7:00pm Pacific time (9:00am - 10:00pm Eastern time), Monday Friday.
Sincerely,
Intelius SupportInitial Complaint
Date:11/22/2022
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I requested a reverse look up completing all required input information as well as completing the financial transaction to initiate services and lastly completing a verification of personal email - but did not receive access to the requested report. I tried to login using my email and established password but was not given access to my account to give notice of termination of any future services. In my opinion, this site is actively engaged in fraudulent actions i.e. electronic theft.Business Response
Date: 11/22/2022
Dear *******************************,
This response is in regards to the consumer complaint from ***************************, ID ********.
While an inaccurate report is rare, this can occur from time to time. We gather our information from numerous public sources. This information is then uploaded to our database. When you purchase a background report from Intelius, we guarantee that we will search every database available to us. However, because we simply display records as they are provided to us, we cannot guarantee the content of the records that *** show up in a final report.
We have refunded Mr. ******* account back to the payment option used to enroll, and no further charges will be incurred. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 6:00am - 7:00pm Pacific time (9:00am - 10:00pm Eastern time), Monday Friday.
Sincerely,
Intelius SupportInitial Complaint
Date:11/21/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 11/15/22 I used this service to look up a number and was told that it would cost 99 cents and then that it would cost **** I paid that. That same day I got an email saying that I wouldn't be charged the amounts stated. Then today I get a charge of ***** for some subscription I never agreed too or signed up for. And the money that they said I wouldn't be charged I was charged anyway. This is straight up theft. And they should not be in business anymore.Business Response
Date: 11/22/2022
Dear *******************************,
This response is in regards to the consumer complaint from *********************************, ID ********.
While an inaccurate report is rare, this can occur from time to time. We gather our information from numerous public sources. This information is then uploaded to our database. When you purchase a background report from Intelius, we guarantee that we will search every database available to us. However, because we simply display records as they are provided to us, we cannot guarantee the content of the records that *** show up in a final report.
We have refunded Mr. *********** account back to the payment option used to enroll, and no further charges will be incurred. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 6:00am - 7:00pm Pacific time (9:00am - 10:00pm Eastern time), Monday Friday.
Sincerely,
Intelius SupportInitial Complaint
Date:11/18/2022
Type:Sales and Advertising IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I went to the website for intelius which was advertised on ****** for free reverse number lookups. I had been receiving harassing messages. After entering the number, the website showed a blurred images of contact information and small thumbnails of blurred social media images. In order to see the blurred images, you have to sign up for a trial membership, which becomes $39.95 monthly after 6 days . I did this. Then it said I have to pay a $3.95 fee to actually see the report. I payed that. Then I finally get to the report and it shows they didn't find anything at all, the blurred out images were fake. The advertisement of free was fake. It's scammy business practices.Business Response
Date: 11/20/2022
Dear *******************************,
This response is in regards to the consumer complaint from *************************, ID ********.
While an inaccurate report is rare, this can occur from time to time. We gather our information from numerous public sources. This information is then uploaded to our database. When you purchase a background report from Intelius, we guarantee that we will search every database available to us. However, because we simply display records as they are provided to us, we cannot guarantee the content of the records that *** show up in a final report.
We have refunded ****************** account back to the payment option used to enroll, and no further charges will be incurred. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 6:00am - 7:00pm Pacific time (9:00am - 10:00pm Eastern time), Monday Friday.
Sincerely,
Intelius SupportInitial Complaint
Date:11/18/2022
Type:Sales and Advertising IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My information is displayed on Instant People Finder, a product of intelius.com. I would like my personal information remove from Instant People Finder as well as any other website that Intelius is affiliated with and I would like to know where Intelius obtained my information.Business Response
Date: 11/20/2022
Dear *******************************,
This response is in regards to the consumer complaint from *******************, ID ********.
Inteliuss information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.
We have removed the report for *******************. The removal process takes between 24 - 48 hours to be completely removed from our website. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 6:00am - 7:00pm Pacific time (9:00am - 10:00pm Eastern time), Monday Friday.
Sincerely,
Intelius SupportInitial Complaint
Date:11/02/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Ive unsubscribe from yall three times already for my card still to be charged again $37 and some odd change thats twice now that I got me I keep having to lock my car because I dont wanna except my own subscription I want my money back ya keep playing with me.Business Response
Date: 11/04/2022
Dear *******************************,
This response is in regards to the consumer complaint from *************************************** ********.
When a user activates their account, they must provide an electronic signature authorizing Intelius to charge their payment method as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site.
We have cancelled all memberships and voided the pending charge of $37.05 back to the payment option used to enroll, and no further charges will be incurred. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 6:00am - 7:00pm Pacific time (9:00am - 10:00pm Eastern time), Monday Friday.
Sincerely,
Intelius SupportInitial Complaint
Date:10/07/2022
Type:Order IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I tried to opt out of this service but the opt-out page does not work. Please remove my information from your search results.Business Response
Date: 10/10/2022
Dear *******************************,
This response is in regards to the consumer complaint from *********************, ID ********.
Inteliuss information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.
We have removed the report for *********************. The removal process takes between 24 - 48 hours to be completely removed from our website. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 6:00am - 7:00pm Pacific time (9:00am - 10:00pm Eastern time), Monday Friday.
Sincerely,
Intelius Support
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