Complaints

This profile includes complaints for NextGen Leads LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  NextGen Leads LLC

  701 B St Ste 1255 San Diego, CA 92101-8187

  
• 

  NextGen Leads LLC

  2970 5th Ave Ste 320 San Diego, CA 92103-5995

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/10/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A few days ago I came across the website ohiohealthcoverage.org and figured they might offer decent health quotes. They have not stopped calling me since I turned them down. I told them I found an alternative and to please take me off their call list. The very next day I received 5 more calls. I asked again to please stop calling and the man just laughed and said, "No, we won't until you buy health insurance from us."Please remove ALL of my information or I'll be using social media to blast the company into an abyss.

  

  Business Response

  Date: 06/11/2024

  Dear ****,

  
  The BBB just sent us your complaint about the negative experience you had while shopping for health insurance quotes through our website. Let me be the first to say that I am sorry that this happened. We have identified the parties that bought your lead information and have instructed them in very clear terms to stop calling you immediately. We are also investigating these companies' dialing practices to ensure that this does not happen again. If you continue to receive unwanted calls, please contact ********************************** or me personally and we will do our best to put a stop to it.
  Again, I'm sorry for the frustration this has caused you.
  

  Best,

  *****

  
  

  Customer Answer

  Date: 06/11/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *************************
  
   
  

• Initial Complaint

  Date:06/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  these people are running a scam they use websites looking like state run insurance, they then collect your information and harass you non stop I have got 50 calls in less than 2 hours and no matter what I say or do they wont stop calling. I just want it to stop, this is the web page: *********************************************************************************************************************************************************************************************************************************************************************************************************** Here is my number: ************ I will take legal action.

  

  Business Response

  Date: 06/06/2024

  Dear ***********;,

  The BBB just sent us your complaint about the negative experience you had while shopping for health insurance quotes through our website. Let me be the first to say that I am sorry that this happened. We have identified the parties that bought your lead information and have instructed them in very clear terms to stop calling you immediately. We are also investigating these companies' dialing practices to ensure that this does not happen again. If you continue to receive unwanted calls, please contact ********************************** or me personally and we will do our best to put a stop to it.
  Again, I'm sorry for the frustration this has caused you.
  Best,

  
  *****
  

  
  

• Initial Complaint

  Date:06/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used the First Quote Health based on a ****** recommendation while looking into vision insurance. I did not expect to receive three to six phone calls from random local phone numbers per day. I called the provided phone number, which was well hidden on the website, at ************** to request no more calls on 6/4/24 at 3:01 PM. The broker ********** spoke to did not ask my phone number and disconnected immediately after my request for contact to be terminated. I think the representatives are very rude after I let them know I do not want full health insurance and no additional calls. The website is: *******************************

  

  Business Response

  Date: 06/05/2024

  Dear *****,

  
  The BBB just sent us your complaint about the negative experience you had while shopping for health insurance quotes through our website. Let me be the first to say that I am sorry that this happened. We have identified the parties that bought your lead information and have instructed them in very clear terms to stop calling you immediately. We are also investigating these companies' dialing practices to ensure that this does not happen again. If you continue to receive unwanted calls, please contact ********************************** or me personally and we will do our best to put a stop to it.
  Again, I'm sorry for the frustration this has caused you.
  

  Best,

  *****

  
  

• Initial Complaint

  Date:05/22/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I needed to get Medical After I lost my job .On 5/16/2024 I assumed that this website (************************************) was part of Medical and give them my information . They took my information and gave it out to tons of brokers who are bombarding me with proposals for healthcare. It is a lead generation site and there is no way to contact them or have your information removed from their database. It is highly deceptive, even to an internet-aware person, and they need to change their practices. Collecting personal information on me, including SOCIAL SECURITY NUMBERS, via ************************************/.Calling as much as 50 times per day with various numbers.

  

  Business Response

  Date: 05/22/2024

  Dear ******,

  The BBB just sent us your complaint about the negative experience you had while shopping for health insurance quotes through our website. Let me be the first to say that I am sorry that this happened. We have identified the parties that bought your lead information and have instructed them in very clear terms to stop calling you immediately. We are also investigating these companies' dialing practices to ensure that this does not happen again. If you continue to receive unwanted calls, please contact ********************************** or me personally and we will do our best to put a stop to it.

  Again, I'm sorry for the frustration this has caused you.

  Best,

  ****

• Initial Complaint

  Date:05/16/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Such as most others on this page, I entered my information on an insurance website that works with NextGen Leads. Unknowingly, I sold my information to hundreds of the marketing partners associated with NextGen Leads. Relentlessly I have gotten phone call after phone call about health insurance. I had not been able to sleep as I can not mute my phone in case of important calls from work. I tell each caller to put me on the Do-Not Call List, yet I still get calls from their companies. I search for solutions and found that on the website it had an email to opt out and to remove my information. Of course, I request this and send the email. The phone calls have yet to stop.

  

  Business Response

  Date: 05/16/2024

  Dear *****,

  The BBB just sent us your complaint about the negative experience you had while shopping for health insurance quotes through our website. Let me be the first to say that I am sorry that this happened. We have identified the parties that bought your lead information and have instructed them in very clear terms to stop calling you immediately. We are also investigating these companies' dialing practices to ensure that this does not happen again. If you continue to receive unwanted calls, please contact ********************************** or me personally and we will do our best to put a stop to it.

  Again, I'm sorry for the frustration this has caused you.

  Best,

  ****

  Customer Answer

  Date: 05/16/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *************************
  
   
  

• Initial Complaint

  Date:05/16/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was shopping for health insurance and came across a site called ohiohealthcoverage.org that claimed to offer quotes for health insurance plans. I entered personal information into the site and clicked through to receive a quote, and since then I have received no less than a dozen calls per day, all from different phone numbers, despite requests to be removed from the contact list (all of which were ignored or met with rude replies). After investigating the company further, I discovered that they are actually just in the business of generating and selling leads to third parties, and have many other identical sites set up to lure residents of other states who are searching for health insurance. This company appears to be legitimate in their business of selling leads, but highly predatory and unethical in their methods of obtaining those leads and vetting whose hands that information falls into. Ideally I would like all communication to cease and for my information to be completely erased.

  

  Business Response

  Date: 05/16/2024

  Dear *****,

  The BBB just sent us your complaint about the negative experience you had while shopping for health insurance quotes through our website. Let me be the first to say that I am sorry that this happened. We have identified the parties that bought your lead information and have instructed them in very clear terms to stop calling you immediately. We are also investigating these companies' dialing practices to ensure that this does not happen again. If you continue to receive unwanted calls, please contact ********************************** or me personally and we will do our best to put a stop to it.

  Again, I'm sorry for the frustration this has caused you.

  
  Best,
  ****
  

  
  

  Customer Answer

  Date: 05/16/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ******************
  
   
  

• Initial Complaint

  Date:05/15/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We acquired a clinic that was on NextGen EMR. We have been trying to cancel this service for over 6 months but NextGen will not honor our requests nor will they respond to our multiple attempts to seek guidance for their preferred way to decommission the service. We've spend thousands of unnecessary dollars on this.

  

  Business Response

  Date: 05/16/2024

  Dear *******,

  Thank you for reaching out to us. After conducting a thorough search in our database, we regret to inform you that we were unable to locate your information. It's important to clarify that our company specializes in marketing within the health insurance sector, offering real-time leads. We do not provide Electronic Medical Record (EMR) services.
  Upon reviewing your inquiry, it appears that you may have intended to contact a different company. Based on a cursory ****** search, the organization you may be referring to is *********************************************;

  Please let us know if there's anything else we can assist you with.

  Kindly, 

  ****

   

• Initial Complaint

  Date:05/14/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is operating illegally impersonating *** to collect phone numbers and harass them. I have received hundreds of calls in one single day. They are trying to scam users by collecting and selling information to bad actors. I would like all my information wiped clean and I will be notifying the *** AD.

  

  Business Response

  Date: 05/15/2024

  Dear ******,

  
  The BBB just sent us your complaint about the negative experience you had while shopping for health insurance quotes through our website. Let me be the first to say that I am sorry that this happened. We have identified the parties that bought your lead information and have instructed them in very clear terms to stop calling you immediately. We are also investigating these companies' dialing practices to ensure that this does not happen again. If you continue to receive unwanted calls, please contact ********************************** or me personally and we will do our best to put a stop to it.

  Again, I'm sorry for the frustration this has caused you.

  Best,
  ****
  

  
  

• Initial Complaint

  Date:05/13/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was looking for healthcare coverage. I searched for a 6 month gap plan on ******* and clicked on a link "minnesotahealthcoverage.org" and was asked to enter information in order to receive a quote. Immediately after entering that i started receiving phone calls at an extreme rate - every 5 minutes or so, all from different phone numbers. I answered one of the calls out of curiosity as to how they could help me find a plan. A gentleman named ******** answered and asked if I was shopping for individual or family plans. I continued with the process and provided information like Name, DOB, Credit Card, last four of SSN. He found a plan for me that was a premium of $400/month. After that, he sent me a link via text requesting my signature so that I could then be approved by the insurance company. I immediately said no and hung up the phone. I feel like an idiot. I feel like I'm being harassed, and the calls will NOT stop. I feel like this company is taking advantage of people at an extreme rate, and are completely scamming people.

  

  Business Response

  Date: 05/14/2024

  Dear ***********,
  
  The BBB just sent us your complaint about the negative experience you had while shopping for health insurance quotes through our website. Let me be the first to say that I am sorry that this happened. We have identified the parties that bought your lead information and have instructed them in very clear terms to stop calling you immediately. We are also investigating these companies' dialing practices to ensure that this does not happen again. If you continue to receive unwanted calls, please contact ********************************** or me personally and we will do our best to put a stop to it.
  
  Again, I'm sorry for the frustration this has caused you.
  
  Best,
  ****
  
  

• Initial Complaint

  Date:05/09/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was looking at health insurance options and the website led me to believe I would see quotes of insurance in my area. *********************************** owned by NexGen Leads. It ended up being some sort of a scam, I immediatly told them to stop contacting me. They started sending text messages with the option to opt out and continue to contact me. I have received 50 calls in the span of 15 minutes. There is no way this is a legitimate business and considering the personal information you were asked to provide they may be phishing. At one point of the callers called out my wifes name, which was never part of any of the information I had provided to them. At best they are a high pressure sales company that ignores legal requirements, at worse they are stealing information to use against you some other way.

  

  Business Response

  Date: 05/10/2024

  Dear *******,
  
  The BBB just sent us your complaint about the negative experience you had while shopping for health insurance quotes through our website. Let me be the first to say that I am sorry that this happened. We have identified the parties that bought your lead information and have instructed them in very clear terms to stop calling you immediately. We are also investigating these companies' dialing practices to ensure that this does not happen again. If you continue to receive unwanted calls, please contact ********************************** or me personally and we will do our best to put a stop to it.
  
  Again, I'm sorry for the frustration this has caused you.
  
  Best,
  ****