Complaints

This profile includes complaints for NextGen Leads LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  NextGen Leads LLC

  701 B St Ste 1255 San Diego, CA 92101-8187

  
• 

  NextGen Leads LLC

  2970 5th Ave Ste 320 San Diego, CA 92103-5995

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/05/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was just trying to look online for health insurance NOT be aggressively spammed with sales calls from random people professing to be from any and all insurance providers. The very worst offender was whatever company is calling from ************. They have been calling me two to four times every half hour on weekdays since last week and randomly over the weekend too. They are relentless. I have tried blocking them, unblocking to answer them and asking to be removed from their list, I've tried stating that I have insurance, and even asking to speak to a supervisor. They just hangup and call again. Even blocked, they leave 23 second dead air voice messages so I know that they are still calling. This is straight harassment at this point. I am incredibly sorry for EVER giving this company my information and I want all of my information removed from their marketing partners lists, I want to never hear from any of them ever again, and I want my information scrubbed from their records (just keep my number as a never even call ever number while removing all other information about me). I will never use anyone associated with this company for anything. Anyone that calls me I now block and all texts I unsubscribe from but it is still never ending starting from calls starting at 8 am every morning. I will never ever want anything to do with this company, so please, please, please just leave me alone before I end up changing my phone number just to get it to stop. I can send screenshots of the now at least 150 calls and texts from your "lovely" marketing partners.

  

  Business Response

  Date: 09/08/2025

  Hi April,

  The BBB just sent us your complaint about the negative experience you had while shopping for health insurance quotes through our website. Let me be the first to say that I am sorry that this happened. We have identified the parties that bought your lead information and have instructed them in very clear terms to stop calling you immediately. We are also investigating these companies' dialing practices to ensure that this does not happen again. If you continue to receive unwanted calls, please contact ********************************** or me personally and we will do our best to put a stop to it.

  Again, I'm sorry for the frustration this has caused you.

  Best,

  Annika

  
  

• Initial Complaint

  Date:08/17/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  tried to get health insurance from site, received almost 30 calls within hour and they don't offer the service advertised

  

  Business Response

  Date: 08/19/2025

  Hi ******, 

  The BBB just sent us your complaint about the negative experience you had while shopping for health insurance quotes through our website. Let me be the first to say that I am sorry that this happened. We have identified the parties that bought your lead information and have instructed them in very clear terms to stop calling you immediately. We are also investigating these companies' dialing practices to ensure that this does not happen again. If you continue to receive unwanted calls, please contact ********************************** or me personally and we will do our best to put a stop to it.

  Again, I'm sorry for the frustration this has caused you.

  Best,
  

  Annika

• Initial Complaint

  Date:08/11/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received multiple calls from various numbers after visiting their website. After attempting to remove my personal information from their database via their privacy request form, I was given multiple error messages and was told that my request could not be processed. These predatory practices are unacceptable and is a violation of my right to privacy. I request this business immediately deletes my personal information from database. I also expect them to contact the leads who bought my personal information and instruct them to stop contacting me and remove my information from their systems.

  

  Business Response

  Date: 08/12/2025

  Hey *****,

  The BBB just sent us your complaint about the negative experience you had while shopping for health insurance quotes through our website. Let me be the first to say that I am sorry that this happened. We have identified the parties that bought your lead information and have instructed them in very clear terms to stop calling you immediately. We are also investigating these companies' dialing practices to ensure that this does not happen again. If you continue to receive unwanted calls, please contact ********************************** and we will do our best to put a stop to it.
  
  Again, I'm sorry for the frustration this has caused you.
  
  Best,
  ****
  

  
  

• Initial Complaint

  Date:07/16/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company sold my phone number to scammers who have been harassing me incessantly and will not stop calling and leaving voice mails no matter how many times I ask them to stop. The company clearly does not look into who they give your personal information to.

  

  Business Response

  Date: 07/22/2025

  Hi ******, 

  The BBB just sent us your complaint about the negative experience you had while shopping for health insurance quotes through our website. Let me be the first to say that I am sorry that this happened. We have identified the parties that bought your lead information and have instructed them in very clear terms to stop calling you immediately. We are also investigating these companies' dialing practices to ensure that this does not happen again. If you continue to receive unwanted calls, please contact ********************************** or me personally and we will do our best to put a stop to it.

  Again, I'm sorry for the frustration this has caused you.

  Best,

  ****

  
  

  Customer Answer

  Date: 07/22/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ****** May
  
   
  

• Initial Complaint

  Date:07/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went online to get health insurance quotes and after speaking with their representative and getting the information I needed, they have cold called me an additional 22 times in the past few hours from more than a dozen different numbers using area codes Ive lived in previously. I asked multiple times for them to stop calling. I called the company who claims to not have my information. On the website they claim to not be able to delete my information unless I am living in one of ten states, which I do not live in. I have been called and told my number will not be called again twice since I started writing this

  

  Business Response

  Date: 07/22/2025

  Hi ***, 

  Im sorry to hear that this is happening. We were not able to locate a record in our system that matches your phone number or email address. Please provide us with the email address and/or phone number you used when filling out our form. We will then opt you out of receiving calls from us and remove your phone number from our database so that it will not be shared with any of our marketing partners going forward.
  

  If you continue to receive unwanted calls from other companies, you can request that the company calling you add you to its own do-not-call list.

  Best,

  ****

  
  

• Initial Complaint

  Date:07/12/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Their website is deceiving, preying on people looking to get healthcare information and uses a .org to seem legitamite. Unfortunately I put my information into the first form, but did not submit or consent to their other forms that say they can call you. I realized this is a scam service as you can see from their other reviews on BBB. Since that moment on their website, I have received an obnoxious amount of phone calls from their agents, rude, hanging up on me, asking the same questions. I have repeatedly asked NextGen leads sales representatives to put me on the do not call list, that I'm not interested, and was assured I was on that list. I have received calls initially every 5 minutes from different numbers for the first day. Then every half hour starting at 9am the second day, and it has continued into the 5th day now. I have ask **** to take me off and put my case as closed in their system, they continue to call, and hang up on me when I ask to stop calling. They clearly have no intention of stopping, and are making thousands of calls a day to prey on innocent people. Untrustworthy people, business, and I can't imagine there are people and businesses in the world like this.

  

  Business Response

  Date: 07/21/2025

  Hi *******,

  The BBB just sent us your complaint about the negative experience you had while shopping for health insurance quotes through our website. Let me be the first to say that I am sorry that this happened. We have identified the parties that bought your lead information and have instructed them in very clear terms to stop calling you immediately. We are also investigating these companies' dialing practices to ensure that this does not happen again. If you continue to receive unwanted calls, please contact ********************************** and we will do our best to put a stop to it.

  Again, I'm sorry for the frustration this has caused you.

  Best,

  ****

  
  

  Customer Answer

  Date: 07/22/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ******* *****
  
   
  

• Initial Complaint

  Date:07/04/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  July 4, ******** company attempted to sign me up for health/dental care but they were lying to me. I thought they were a different company but they lied and said the one I was wanting wasn't available to me but that is absolutely not true and now they will not stop calling me even though I said I was not interested. They have my banking information.

  

  Business Response

  Date: 07/07/2025

  Hi *****, the BBB just sent us your complaint about the negative experience you had while shopping for health insurance quotes through our website. Let me be the first to say that I am sorry that this happened. We have identified the parties that bought your lead information and have instructed them in very clear terms to stop calling you immediately. We are also investigating these companies' dialing practices to ensure that this does not happen again. If you continue to receive unwanted calls, please contact ********************************** and we will do our best to put a stop to it.
  
  Again, I'm sorry for the frustration this has caused you.

  ****

  
  

• Initial Complaint

  Date:06/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Starting Saturday, June 6, 2025, I got a phishing text from someone claiming to be associated with FirstQuote Health (see attached image). Since then, I have received upwards of 50 harassing phone calls and voicemails from 10+ phone numbers demanding to speak with someone named ******* about health insurance plans. Ive asked that they stop calling and they havent, after hanging up on me.

  

  Business Response

  Date: 06/10/2025

  Hi *******, the BBB just sent us your complaint about the negative experience you had while shopping for health insurance quotes through our website. Let me be the first to say that I am sorry that this happened. We have identified the parties that bought your lead information and have instructed them in very clear terms to stop calling you immediately. We are also investigating these companies' dialing practices to ensure that this does not happen again. If you continue to receive unwanted calls, please contact ********************************** or me personally and we will do our best to put a stop to it.

  Again, I'm sorry for the frustration this has caused you.

  Best,

  ****

  
  

• Initial Complaint

  Date:05/30/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  NexGen Leads has been a complete disappointment and waste of my money and time. Over two consecutive days, I sat on the phone for over an hour each time with two active campaigns and did not receive a single call lead. The form leads they provided have also been consistently lower than sub-parwith disconnected numbers, fake information, and people who never requested to be contacted.When I raised these concerns, their representative, *******, hung up on me, showing a clear lack of professionalism and customer support.****** has admitted to some issues and only offered a partial refund, refusing to return my previous deposits. Its clear their tactics involve giving lower-quality leads to smaller agencies while prioritizing larger call centers that pay more. This isnt just bad serviceits a waste of my money and, more importantly, my ******* requesting a full refund of all deposits, both past and present. NexGens practices are misleading and deceptive, and I want to ensure other agents dont fall victim to the same tactics.

  

  Business Response

  Date: 06/02/2025

  Hi ****,
  Thanks for reaching out and sharing your concerns as it gives us a chance to address them directly and hopefully provide some helpful guidance. I completely understand how frustrating it can be to feel like youre not getting a fair shot at winning call leads, especially if youre setting time aside to wait for them. In general, agents see the best results when they leave their campaigns running continuously for at least 8 hours. Looking at your campaign history, it looks like your sessions were often paused and typically only active for 30 minutes to an hour and never longer than two hours. That kind of stop-and-go approach makes it tough to win leads consistently, so extending your run times should help significantly.
  
  I also noticed you've purchased 105 data leads since signing up in February. Thats still a pretty limited sample size to evaluate overall lead quality; especially since most of those leads were from our discounted, unfiltered pool. If you're looking for more targeted results, Id recommend using filters, even though it comes at a slightly higher cost. It lets you hone in on the specific leads that are the best fit for your goals. As a reminder, while we can't guarantee a specific conversion rate or cost per acquisition, we can refund any unused balance in your account and it looks like weve already processed a full refund for your most recent deposit. Were unable to offer refunds for leads that have already been purchased, as these are exclusive products that remain tied to the purchasing agent permanently.
  

  I hope this clears things up and offers a bit more insight into optimizing your lead strategy moving forward. Wishing you all the best in your future efforts with any lead provider you choose.

  
  

• Initial Complaint

  Date:04/17/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I keep getting harassing phone calls from this organization despite requesting to be on the do not call list. They said they couldn't help me so I hung up, but I keep getting calls from them regardless. I called the number back, got transferred to someone who said I was on the list and I would stop receiving these calls. I have also been hung up multiple times for requesting to be on the do not call list. They call several times a day. Unsolicited repeated communication is harassment. I called them from ************** website thinking they were associated with ******, but they are some third party organization. They have been harassing me for 2 weeks now from various spoofed numbers. They called me under the name FirstQuote Health, but apparently the name of the organization is in fact NextGenLeads. This is predatory and misleading for many reasons.

  

  Business Response

  Date: 04/23/2025

  Hey ***********,

  The BBB just sent us your complaint about the negative experience you had while shopping for health insurance quotes through our website. Let me be the first to say that I am sorry that this happened. We have identified the parties that bought your lead information and have instructed them in very clear terms to stop calling you immediately. We are also investigating these companies' dialing practices to ensure that this does not happen again. If you continue to receive unwanted calls, please contact ********************************** or me personally and we will do our best to put a stop to it.

  I'm sorry for the frustration this has caused you.

  Best,

  ****

  
  

  Customer Answer

  Date: 04/23/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *********** ****