Complaints
This profile includes complaints for NextGen Leads LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 114 total complaints in the last 3 years.
- 46 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:08/30/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
They keep calling me and telling me they are looking for ******. I keep telling them that I am not ****** and I never asked for a quote and they say "okay I'll take you off" yet for over 3 days now I keep getting calls and text messages constantly from them. They are HARRASSING me in order to scam information out of me.
Business Response
Date: 08/31/2023
Dear ****,
The BBB just sent us your complaint about the negative experience you had while shopping for health insurance quotes through our website. Let me be the first to say that I am sorry that this happened. We have identified the parties that bought your lead information and have instructed them in very clear terms to stop calling you immediately. We are also investigating these companies' dialing practices to ensure that this does not happen again. If you continue to receive unwanted calls, please contact ********************************** or me personally and we will do our best to put a stop to it.
Again, I'm sorry for the frustration this has caused you.
Best,***********************
Initial Complaint
Date:07/27/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I filled out a form at floridahealthcoverage.org, which is owned by NextGen Leads, with my email address, phone number, birth date, and other basic information (nothing personal like SSN, etc.). I thought the form was to get some information about healthcare options in *********** no. This website has sold my phone number and email address to scammers and I cannot get them to stop contacting me!! I get over 60+ scam calls a day and at least 15+ scam emails from ********* ******** and *********** Some of these are real insurance agents, but most of the calls ring once and then hang up (which is an indication that the number is a fake robocall). I have blocked well over 30 numbers so far. It has been a week since I've filled out the form and the calls WILL NOT STOP. I'm sick of cleaning out my call log and spam folder each day with these unwanted messages. Nowhere on the main page of the website did it say my information would be given to these shady "businesses" to contact me multiple times a day every single day 24/7 (some numbers have called me FIVE TIMES A DAY. That is ridiculous!!!!). I have emailed NextGen Leads to revoke my consent to be contacted but they have yet to contact me. Figures.This website and NextGen Leads are extremely suspicious and the BBB absolutely needs to look into their business practices. I will not close my complaint until NextGen gets these scammers to stop relentlessly contacting me!!!!Business Response
Date: 08/25/2023
Dear *******,
The BBB just sent us your complaint about the negative experience you had while shopping for health insurance quotes through our website. Let me be the first to say that I am sorry that this happened. We have identified the parties that bought your lead information and have instructed them in very clear terms to stop calling you immediately. We are also investigating these companies' dialing practices to ensure that this does not happen again. If you continue to receive unwanted calls, please contact ********************************** or me personally and we will do our best to put a stop to it.
Again, I'm sorry for the frustration this has caused you.
Best,*****
Customer Answer
Date: 08/25/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*******************************
Initial Complaint
Date:07/25/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have received over 30 unknown calls in the last 20 minutes. This company never asked permission to give my phone number out. These calls are spam and it is extremely frightening as I use my phone for work, so I was on my phone with business calls and having to decline and block all of these numbers. It is still happening. I have emailed the company demanding that they remove all of my personal information from their database. I want NO further contact from the business or any of their third party partners.Business Response
Date: 08/25/2023
Dear *******,
The BBB just sent us your complaint about the negative experience you had while shopping for health insurance quotes through our website. Let me be the first to say that I am sorry that this happened. We have identified the parties that bought your lead information and have instructed them in very clear terms to stop calling you immediately. We are also investigating these companies' dialing practices to ensure that this does not happen again. If you continue to receive unwanted calls, please contact ********************************** or me personally and we will do our best to put a stop to it.
Again, I'm sorry for the frustration this has caused you.Best,
*****
Initial Complaint
Date:04/01/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I added $200 in funds and received a $100 bonus because of the amount I contributed. I then signed up for 3 campaigns and added a daily limit. for each. Starting in the evening the same day some call leads came in from seniors and they seemed very confused and even said they had no idea why they were on the phone with me. They were told they had to call my number and did NOT sign up for anything to do with ********* The phone calls were very alarming and did not seem morally right to continue with any kind of conversation about ********* That was only the phone leads in which I was charged $60 in total for those. The email leads all came in late evening and very early morning and again most of the numbers associated with the names either did NOT work or the person NEVER requested to receive information about ********* After the phone calls I received from this companies lead program I do NOT feel comfortable to use any leads from them. I would like a FULL refund of $200. At the VERY LEAST I will accept the $118 that is left on my account with them. I will continue to take action until this is resolved. It absolutely disgust me the way they are taking advantage of the elderly and I do NOT want any part of it!Business Response
Date: 09/01/2023
Dear ********,
Our records indicate we refunded your account on 4/4/2023. Can you please rescind this complaint as we have completed the desired outcome?
Were tried repeatedly to get in touch with you to remind you that your refund has been issued. We must have outdated contact info, so hopefully this message finds its way to you!
Thanks,
***********************
Initial Complaint
Date:03/22/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I inquired about dental and health insurance and have received nonstop calls from many unknown numbers. I would not have provided information such as my phone if I thought this would happen. This is likely a scam and not a true insurance-related organization. I would like the calls to stop immediately. Thanks for your help.Business Response
Date: 06/13/2023
Hi *********,
The BBB just sent us your complaint about the negative experience you had while shopping for health insurance quotes through our website. Let me be the first to say that I am sorry that this happened. We have identified the parties that bought your lead information and have instructed them in very clear terms to stop calling you immediately. We are also investigating these companies' dialing practices to ensure that this does not happen again. If you continue to receive unwanted calls, please contact ********************************** or me personally and we will do our best to put a stop to it.
Again, I'm sorry for the frustration this has caused you.
Best,***********************
**************************************************
Initial Complaint
Date:12/19/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
on 12/13/22 I logged on to healthy.ny.gov to try to find health insurance. I was pushed on to FirstQuoteHealth's website, and was told by them via phone that I would have to pay at least $250/month for insurance. I explained I can't afford that, and wasn't interested, and got off the phone. Since that time they have called me at least 30 times today, after I told them I did not want to be contacted anymore. This is harassment.Business Response
Date: 06/13/2023
Hi ********,
The BBB just sent us your complaint about the negative experience you had while shopping for health insurance quotes through our website. Let me be the first to say that I am sorry that this happened. We have identified the parties that bought your lead information and have instructed them in very clear terms to stop calling you immediately. We are also investigating these companies' dialing practices to ensure that this does not happen again. If you continue to receive unwanted calls, please contact ********************************** or me personally and we will do our best to put a stop to it.
Again, I'm sorry for the frustration this has caused you.
Best,***********************
**************************************************
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