Reviews
This profile includes reviews for NextGen Leads LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 28 Customer Reviews
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Review fromSherry W
Date: 06/05/2025
1 starInappropriate commentary during our customer call. We were trying to obtain a ********************** for a ********************************************* policy. Upon our request to consider terms before payment the *** was insulting and demeaning with specific remarks undermining the head of household stating I guess we see who wears the pants in the family when the head of our household wanted to verify with spouse prior to commitment. The call was abruptly terminated.
NextGen Leads LLC
Date: 06/09/2025
Hi ******, I'm sorry to hear about your experience. We werent able to find a record in our system that matches your email. Could you please provide the email address and/or phone number you used when filling out our form?If were able to locate your record, well follow up with the company that purchased your information and address any inappropriate handling of the call.Review fromAfsheen S
Date: 06/04/2025
3 starsTitle: Misleading Enrollment and ********************* Refund Denied While searching online for CHIP insurance in ************, I visited ********************************************************, owned by NextGen Leads. Shortly after browsing, I received a call from a representative named *****, who convinced me to enroll in a plan despite me stating I was unemployed and just exploring options. I mistakenly provided my debit card information, but was assured I could cancel at any time.I received confirmation texts and an email stating I could cancel within 30 days for a full refund. However, when I tried to cancel, I was met with delays and inconsistent responses. One representative, Jasmine, was particularly unhelpful and dismissive.Despite repeated calls to their customer service , I was never successfully transferred to the cancellation department. I am now requesting the refund I was promised. This experience has been frustrating and misleading, and I caution others against using this service.NextGen Leads LLC
Date: 06/09/2025
Hi *******, I'm sorry to hear about your experience. We've contacted the company that purchased your information and requested that they reach out to you directly to handle your refund and address any other questions you may have.Afsheen S
Date: 06/12/2025
My issue is resolved and I got a refund.Review fromCynthia G
Date: 06/02/2025
1 starI am VERY unhappy with their customer service!!! I have ordered ******************************************************************** from them off and on for several years. I have NEVER sold a one of them, and call several times a day. Been in the business myself for 42 years so it is not a skill set issue. Not sure how many other agents are getting these leads. I decided to give them a try again since business is slow and needed an outside source. It takes 2 or 3, maybe more phone calls to get called back, IF at all, and at least, 2-5 emails a day to get a reply and when I do they are automated responses, This is NO way to take care of clients. And I asked to receive leads 7 days a week, and I am now into my second day of not receiving anything. Today I have called twice and sent THREE emails, and NO response, This will be the last time I do business with them!!!NextGen Leads LLC
Date: 06/03/2025
Hi *******, thank you for your review and for giving us the chance to address your concerns. After looking into your account, we noticed that you were part of a promotional campaign that had a set expiration date. Once the promotion ended, the special offer for purchasing leads was no longer available.Additionally, our representative ******* reached out to you via email yesterday to assist with your inquiries. Please keep in mind that when multiple requests come in, we respond in the order theyre received, so sending several messages wont speed up the process.We hope this clarifies things for you, and we wish you all the best in working with future lead vendors.Review fromChris B
Date: 12/13/2024
1 starI have been harassed by numerous callers from this organization calling me after I inquired about health insurance on a website. I have answered several of these calls and spoke to several different people asking them to stop calling and to put me on a do not call list. But the calls keep coming from all different numbers each time, different area codes etc. Im considering calling law enforcement and submitting a harassment report if these calls dont stop. It is that bad and unsettling.NextGen Leads LLC
Date: 12/16/2024
Hi *******, the BBB just sent us your complaint about the negative experience you had while shopping for health insurance quotes through our website. Let me be the first to say that I am sorry that this happened. Weve identified the companies that purchased your lead information and have explicitly directed them to stop calling you immediately. Additionally, we are actively investigating their dialing practices to prevent this from happening again. If you continue to receive unwanted calls, please dont hesitate to reach out to us at *********************************** Well do everything we can to resolve the issue. I also recommend requesting these companies to add you to their DNC list, as you are already marked as DNC in our system. Thank you for bringing this to our attention, and I apologize again for the inconvenience cause.Review fromLisa S
Date: 12/08/2024
1 starMy job was eliminated on November 30th. I also lost my health insurance. Initially, I was very happy. Everyone I talked with seemed helpful and friendly. I was told that I could get coverage through a PPO for $238.86 a month. I was also told that there was a 1-time processing fee of $155 for a total of $458.86. They kept trying to send me a text and am email, but claimed it was because they were super busy due to open enrollment. I never received any emails or an enrollment packet. I called again and was told the packet was sent our Nov 26th. Over a week later, still nothing. I was given a name and Extention to call. I even asked for him by name an Extention. This company is a scam! They will take your money and give you absolutely nothing in return. Buyer Beware!NextGen Leads LLC
Date: 12/10/2024
Hi ****, thank you for reaching out, and Im sorry to hear about your experience. To clarify, NextGen Leads is a marketing company that operates an online marketplace for health insurance leads. We dont sell insurance or provide counseling on plans ourselves. *** contacted the agent or company that received your information when you submitted a quote online and asked them to address your concern. They assured me theyll review your request and take care of it. We sincerely apologize for any inconvenience this has caused and hope the insurance company you signed up with resolves the issue promptly.Review fromKeun H
Date: 12/06/2024
1 starMy review if I wrote it out would be exactly the same as everyone else's on this page. Unscrupulous rip off artists that once they do get your info, share it with everyone else instantaneously. I've had 60 calls within less than 24 hrs, all from spoofed legit numbers. Nor are these calls during "business hours". I got some up till 10:30 pm!NextGen Leads LLC
Date: 12/10/2024
Hi ****, the BBB just sent us your complaint about the negative experience you had while shopping for health insurance quotes through our website. Let me be the first to say that I am sorry that this happened. We have identified the parties that bought your lead information and have instructed them in very clear terms to stop calling you immediately. We are also investigating these companies' dialing practices to ensure that this does not happen again. If you continue to receive unwanted calls, please contact ********************************** and we will do our best to put a stop to it.Review fromAndy R
Date: 11/12/2024
1 starI just want these nonstop, unwanted calls to stoptheyre incredibly frustrating. I never requested information from anyone! Theyre so aggressive, calling every few minutes. As others have pointed out, their approach feels harassing and pushy; they just keep calling endlessly. Theyre relentless.NextGen Leads LLC
Date: 11/13/2024
Hi ****, Im sorry for the inconvenience. We couldnt find a record in our system that matches your email address or name. Could you please share the email address or phone number you used when filling out our form? With that, well be able to add you to our Do Not Contact list. If were unable to locate you in our system, you may need to request that the companies contacting you add you to their own *** lists.Review fromAbel S
Date: 10/28/2024
1 starI just want the constant and undesired calls to stop, seriously is annoying, I just was not well informed about seeking for healthcare and was curious about it. As others already said, their practices are really predatory and once you realized that preparing your quote does not seems legit at all its too late as they wont stop harassing you and Oh God, they are really good at it.NextGen Leads LLC
Date: 10/30/2024
Hi ****, the BBB just sent us your review about the negative experience you had while shopping for health insurance quotes through our website. Let me be the first to say that I am sorry that this happened. We have identified the parties that bought your lead information and have instructed them in very clear terms to stop calling you immediately. We are also investigating these companies' dialing practices to ensure that this does not happen again. If you continue to receive unwanted calls, please contact ********************************** or me personally and we will do our best to put a stop to it. Again, I'm sorry for the frustration this has caused ************,****Review fromAdam K
Date: 09/28/2024
1 starIf you like being bombarded with spam calls and texts despite numerous, forceful attempts to have this company and its callous, relentless **** cease harassing you, you're in luck, because this is the company for you! Preying on people who are just in need of legitimate health care is scummy and unscrupulous at best, and the fact that it was not clear whatsoever that this unwanted and undeserved treatment would be the result of a simple search for a health care quote in my state is incredibly amoral and should be illegal.NextGen Leads LLC
Date: 10/01/2024
Hi ****, we have located your information in our system and opted you out so you will no longer receive calls from FirstQuote Health.We have also removed your phone number from our database, have asked our marketing partners to stop contacting you, and will not share your information with any of our marketing partners going forward. If you continue to receive unwanted calls from other companies, you can request that the company calling you add you to its own DNC list.Review fromDenali T
Date: 09/13/2024
1 starThe top of the website clearly states that this is not a government website it is privately owned. I wish I saw that the first time. Since filling out the questionnaire to try and find government help for my family at 10 am 9/12, I have received over 150 calls from private insurance companies trying to sell me insurance. My data has been shared with an unimaginable number of companies, I am forced to changed my phone number causing serious disruption across all aspects of my life. They should not be allowed to advertise as ************** healthcare. They should not be allowed to share my information. The fine print was not clear enough. The entire experience was misleading, unhelpful, and negatively impacted my life.NextGen Leads LLC
Date: 09/17/2024
Dear ******,The BBB just sent us your review about the negative experience you had while shopping for health insurance quotes through our website. Let me be the first to say that I am sorry that this happened. We have identified the parties that bought your lead information and have instructed them in very clear terms to stop calling you immediately. We are also investigating these companies' dialing practices to ensure that this does not happen again. If you continue to receive unwanted calls, please contact ********************************** or me personally and we will do our best to put a stop to it.Again, I'm sorry for the frustration this has caused you.Best ****
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