Complaints

This profile includes complaints for Instant Checkmate's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Instant Checkmate

  375 Camino de la Reina Ste 400 San Diego, CA 92108-3083

  
• 

  Instant Checkmate

  9596 Chesapeake Dr Ste A San Diego, CA 92123-1346

  
• 

  Instant Checkmate

  4330 S Valley View Blvd Ste 114 Las Vegas, NV 89103-4051

• 

  Instant Checkmate

  4150 Mission Blvd Ste 200 San Diego, CA 92109-5054

  
• 

  Instant Checkmate

  4330 S Valley View Blvd Ste 114 Las Vegas, NV 89103-4051

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/31/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 27 November 2024 I requested Instant Checkmate and ****************************** to erase my personal information found on their website. I sent follow-up emails on 12/2, 12/10, 12/13, and 12/29 inquiring about the status of my request and making subsequent requests to suppress my personal information. Instant Checkmate and ****************************** repeatedly sent me the same generic email about using their ******************** which does not even work. I complained about this and sent them proof of my identification which they ignored multiple times. Instant Checkmate and ****************************** are violating my right to privacy. They falsely advertise: "Please do not hesitate to contact our customer service department" but they will ignore you when you contact their customer service ********************************* and ****************************** are notorious data brokers that criminally ignore privacy and data suppression requests.

  

  Business Response

  Date: 01/02/2025

  Dear ****** *******,
  

  This response is in regards to the consumer complaint from ****** ********, ID: ********.
  

  The information Instant Checkmate provides in reports is all publicly available information compiled from various public databases, government entities, commercial data providers, and other sources of public data. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. 
  

  We were able to locate a background report and validate Sanlin Robinsons request based on the information provided in their complaint. We will go ahead and suppress the report pursuant to their request and our Terms.
  

  This request to remove the background report from the Instant Checkmate website will be applied to all people search sites within the PeopleConnect family, including ***************, ************, **************************, and ************.
  

  Keep in mind that our efforts do not affect whether the information will be available from other sources, including third-party sources of the information. In addition, even if you suppress your background report, your name and other information may continue to appear in connection with certain features, for example, on registered *** offender lists, as a possible relative or associate in other individuals' reports, or in phone or email reports. 
  

  Please do not hesitate to contact our customer care department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time) daily, including weekends. (Holiday hours may vary.)
  

  Sincerely,
  Instant Checkmate Support

  Customer Answer

  Date: 01/04/2025

  I expect and deserve a formal apology for your wrongdoing of ignoring my formal requests to erase my personal information.  I sent you several demand letters with verified ID to immediately cease the posting, sharing, selling, and storing of information about me across your platforms for more than a month.  Your response of finally complying with my privacy demands has only come as a result of me reporting you to the BBB, **********************************, and the office of the *****************************  You would have continued ignoring my formal requests if not for being reported to these offices, just like the many other complaints by others whose privacy you similarly violated.  I expect a formal apology.  I also expect you to propose a monetary settlement for the pain and suffering caused unto me for your repeated violations of my rights and the willful negligence of your duty to respect my privacy requests.

  

  Business Response

  Date: 01/06/2025

  Dear ****** *******,
  

  This response is in regards to the consumer complaint from ****** ********, ID: ********.
  

  The information Instant Checkmate provides in reports is all publicly available information compiled from various public databases, government entities, commercial data providers, and other sources of public data. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. 
  

  We require someone to use the ****************** so that we can responsibly match the information with a corresponding record and validate your identity. This ensures that only the owner has the ability to control the visibility of their information on our website.
  

  Please do not hesitate to contact our customer care department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time) daily, including weekends. (Holiday hours may vary.)
  

  Sincerely,
  Instant Checkmate Support

  Customer Answer

  Date: 01/19/2025

  Just as it is your right to post, share, sell, and store publicly available personal information, it is my right to have you stop all of these practices with my personal information.  You did not respect my right to privacy.  I expect and deserve a formal apology for your wrongdoing of ignoring my formal requests to erase my personal information.  I tried using your suppression center multiple times.  Just as many others have filed complaints that your suppression center does not work, I experienced the same difficulties with your dysfunctional system.  It is designed in a way to make it impossible for many people to suppress their personal data on your websites.  I contacted your customer support team multiple times about your suppression center not working.  You ignored all of my requests for assistance.  I sent you several demand letters with verified ID to immediately cease the posting, sharing, selling, and storing of information about me across your platforms for more than a month.  You also ignored all of my demands.  Your response of finally complying with my privacy demands has only come as a result of me reporting you to the BBB, Consumer Finance Protection Bureau, and the office of the Attorney General of Colorado.  You would have continued ignoring my formal requests if not for being reported to these offices, just like the many other complaints by others whose privacy you similarly violated by ignoring their privacy requests.  I expect a formal apology.  I also expect you to propose a monetary settlement for the pain and suffering caused unto me for your repeated violations of my rights and the willful negligence of your duty to respect my privacy requests.

• Initial Complaint

  Date:12/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used this service for a one time report in October 2024 and they deceptively enrolled me in an ongoing monthly fee for services I do not use do not need and do not want. I feel deceived and do not have budget for this and dont like the deceptive business practice.

  

  Business Response

  Date: 12/19/2024

  Dear ****** *******,
  
  This response is in regards to the consumer complaint from ******** ****, ID ********.
  
  As disclosed in our Terms of Use and within our reports, we compile the information in our reports from a variety of third-party data providers and publicly accessible sources, and the information from those sources may not always be accurate or complete. Consequently, discrepancies or inaccuracies in reports may occasionally arise. We strongly encourage our members to utilize a report as a starting point for their own diligence and conduct any further inquiries they find beneficial for their needs. 
  
  Lastly, we have cancelled and refunded Ms. ****** account back to the payment method used to enroll, and no further charges will be incurred. 
  
  Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time) daily, including weekends. (Holiday hours may vary.)
  
  Sincerely,
  Instant Checkmate Support

• Initial Complaint

  Date:12/18/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 28, 2024, I paid $27.49 to sign up for Instant Checkmate to obtain my mothers death certificate. The report provided did not include her death certificate or any new information. I immediately canceled my subscription and requested a refund, which the representative assured me would be processed.Over a month passed, and no refund appeared. On December 9, 2024, I contacted Instant Checkmate to follow up. A representative claimed there were no notes about a refund and refused to issue one. I requested to speak with a supervisor, who left me a voicemail on December 10, 2024, stating that the 30-day refund period had expired, so no refund could be given.On December 13, 2024, I contacted the supervisor again, clarifying that I was following up on a refund promised at the time of cancellation. She denied any record of this and said she would review the call recordings. Minutes later, she falsely claimed the recordings showed I did not request a refund and refused to provide me with copies of the ***************************** ensure accountability, I sent Instant Checkmate a preservation letter on December 13, 2024, formally requesting all relevant voice recordings be preserved.Instant Checkmate misrepresented facts, failed to honor its promises, and engaged in deceptive practices. The ************************ previously found the company and its affiliate, ***********, guilty of misleading users and violating the Fair Credit Reporting Act (FCRA).I request the BBB hold Instant Checkmate accountable by requiring the company to issue my promised refund of $27.49 and provide copies of the call recordings to ensure transparency. Additionally, I urge the BBB to reevaluate its accreditation or listing for this company to protect future consumers.

  

  Business Response

  Date: 12/20/2024

  Dear ****** *******, 
  
  This response is in regards to the consumer complaint from **** ********, ID ********. 
  
  Following the review of the call that Ms. ******** had with our customer support team on October 28, 2024, it was confirmed that her account was successfully canceled as she requested. However, there was no request for a refund made during this call, and as a result, she was not issued a refund at that time. As a courtesy, we have now processed a full refund, which she can expect to see processed in approximately 5-7 business days.
  
  Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time) daily, including weekends. (Holiday hours may vary.)
  
  Sincerely,
  Instant Checkmate Support
  
  

• Initial Complaint

  Date:11/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This site ************************** Is posting my mailing information where my children are present and they are at risk - I requested to get the content removed but they are not responding

  

  Business Response

  Date: 11/20/2024

  Dear ****** *******,
  
  This response is in regards to the consumer complaint from *. *********, ID ********. 
  
  Instant Checkmates information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.
  
  We are unable to identify a report with the information *. ********* provided to the BBB. Additionally, we are unable to locate any prior correspondence from *. ********* requesting data suppression.
  
  *. ********* may access our ************** at ***************************************************************************. Navigate to *********** Tools. From there, select Manage My Suppression Rules. In order to set suppression settings, *. ********* will first need to confirm their identity by providing their full name, DOB, and a phone or email address that they can verify.
  
  Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
  
  Sincerely,
  Instant Checkmate Support
  
  

• Initial Complaint

  Date:11/15/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was told by Experian that Instant Checkmate had my e mail on the dark web and stating I was a member with the e mail. Experian suggested either changing my password with Instant Checkmate or close the account. I went to the log in page on the companys website and was not able to at all sign in or forgot my password clicked and provided the r mail that the company, Instant Checkmate, has published in the internet associated with my name told to me by experian. Instant checkmate states to prove that I am not a robot) and then the click the square of .. the bus page does not work. Either no clicking on the square or the wrong square. Attempted multiple times.

  

  Business Response

  Date: 11/15/2024

  Dear ****** *******,
  

  This response is in regards to the consumer complaint from ***** ********, ID ********.
  

  Instant Checkmates information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.
  

  After a thorough investigation, we were unable to locate an account with the information provided. In order to meet ***** Bourbeaus expectations, we request all applicable information listed below:
  The first and last name used on the account
  The email address registered
  The first 6 and last 4 numbers of the card used
  The ****** email address or ****** Transaction ID number
  

  Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
  

  Sincerely,
  Instant Checkmate Support

• Initial Complaint

  Date:11/12/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a records report that this company said they had. When my payment went through they notified me there were no records. I was charged anyway, and discovered charge would automatically happen every 30 days. I would not have purchased the records report if they had stated they had no record of the person I was researching. Their communication with me was fraudulent.

  

  Business Response

  Date: 11/12/2024

  Dear ****** *******,
  

  This response is in regards to the consumer complaint from **** *******, ID ********.
  

  When a user activates their account, they must provide an electronic signature authorizing Instant Checkmate to charge their card as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site.
  

  We gather the information in our reports from numerous third-party data providers and publicly available sources and the information from those sources may not always be accurate or complete. As a result, inaccuracies in reports can unfortunately occur from time to time as we explain in our Terms of Use. We therefore encourage you to use the report as a starting point and perform any additional investigation you deem helpful for your purpose.
  

  We have cancelled all memberships and refunded **** ******** account back to the payment option used to enroll, and no further charges will be incurred. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
  

  Sincerely,
  Instant Checkmate Support

• Initial Complaint

  Date:10/02/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have asked repeatedly over several years for ************************ to remove slanderous and erroneous information about me from their web-site. I have gone through their "suppression" process several times with no response or corrections on their part. Their incorrect information has cost me damage to my reputation and livelihood. It is affecting me personally, and I am requesting that this organization remove ALL OF MY DATA from their internet site, as the majority of what is listed is FALSE and is not associated with me.

  

  Business Response

  Date: 10/02/2024

  Dear **** *****,
  
  This response is in regards to the consumer complaint from ******** ****, ID# ********.
  
  Instant Checkmate's information is gathered from many public sources, including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. We do not create or add to the information we obtain. The information obtained from a report is for personal use only. We prohibit the use of the website for any business purpose, which may include but is not limited to employment screening, tenant screening, or credit checks.
  
  We also care about the privacy of our consumers and their ability to personally control the display of their public data. Our ****************** allows them to limit the ability of other users to view their report while preventing others from abusing this function of the website.
  
  We have suppressed Ms. ****** public information. Please allow up to 48 hours for these changes to reflect on our website.
  
  Please do not hesitate to contact our customer service department at ************** with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time) daily, including weekends. (Holiday hours may vary.)
  
  Sincerely,
  Instant Checkmate Support

• Initial Complaint

  Date:09/22/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name, ******* Canedo **********, is appearing under the search results of ******** ****** (******************************************************************************) and I would like it removed. The third result ********* *** ******) of the url I provided is where my name is listed under possible relatives and I would like my name removed as I have requested the deletion of my info before.

  

  Business Response

  Date: 09/23/2024

  Dear **** *****,
  
  This response is in regards to the consumer complaint from ******* **********, ID# ********.
  
  We care about the privacy of our consumers, as well as their ability to personally control the display of their public data. Our ****************** allows them to limit other users' ability to view their reports while preventing others from abusing this function of the website.
  
  Company records indicate that Mr. ************ report was successfully removed through the ****************** and is no longer accessible on any of the people search sites within the PeopleConnect family, which includes ***************, ************, **************************, and ************.
  
  The ****************** and Instant Checkmate's Terms of Use explicitly disclose that an individual's name may persist as a potential relative or associate on another person's background report. It is important to understand, however, that if ones name appears as a potential associate or relative, selecting that name in one of those potential reports will not direct one to an actual report or provide any other identifying information.
  
  We hope you can understand that we process requests in a way that respects privacy, prevents abuse, and keeps the Suppression Tool available for legitimate use.
  
  Please do not hesitate to contact our customer service department at ************** with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time) daily, including weekends. (Holiday hours may vary.)
  
  Sincerely,
  Instant Checkmate Support
  

• Initial Complaint

  Date:09/16/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a trial and when Intried to cancel couldnt find my account login and password. I ended up calling after maybe a year, I was told they would cancel the account. Months later I found I was still being charged. I called again and was assured they would fix the problem and refund me. This has been since 2022 and Im still being charged. I could never get anything in writing to confirm cancellation and have not been refunded!

  

  Business Response

  Date: 09/16/2024

  Dear **** *****,
  
  This response is in regards to the consumer complaint from ***** *********, ID ********. 
  
  When a user activates their account, they must provide an electronic signature authorizing Instant Checkmate to charge their card as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site.
  
  Customers are able to cancel online from within their account, through our Customer Phone Support, or by sending an email to *********************************** After a thorough investigation, we have determined that no cancellation attempts were made through any of these channels. Furthermore, the account ******************* for Ms. ********* was created on June 23, 2023. We have no record of an account associated with the email address provided prior to that date.  
  
  As a courtesy, we have cancelled all memberships and refunded Ms.Rubendalls account back to the payment option used to enroll for $37.23, and no further charges will be incurred. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
  
  Sincerely,
  Instant Checkmate Support
  
  

  Customer Answer

  Date: 09/18/2024

  I will be obtaining copies of my bank statements which will show that I have been charged long before 2023. The company should be able to provide cancellation in writing. When I tried over the phone I never received anything in writing. I was told it was cancelled then ended up being charged later. 

  

  Business Response

  Date: 09/20/2024

  Dear **** *****,
  
  This response is in regards to the consumer complaint from ***** *********, ID ********. 
  
  When a user activates their account, they must provide an electronic signature authorizing Instant Checkmate to charge their card as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site.
  
  After a thorough investigation, we have determined that no cancellation attempts were made through any of these channels prior to the cancellation of the account on September 16, 2024. Customers are able to cancel online from within their account, through our Customer Phone Support, or by sending an email to ************************************************************. 
  
  As a courtesy, we have confirmed the account is cancelled and the last three monthly charges, back to the payment option used to enroll, and no further charges will be incurred. Due to company policy, no additional refunds are available for ***** *********** Intant Checkmate account.
  
  Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
  
  Sincerely,
  Instant Checkmate Support
  
  

  Customer Answer

  Date: 09/26/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***** *********
  
   
  

• Initial Complaint

  Date:09/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for the service, when I no longer needed it I used their website to cancel the service. Ive noticed they kept charging me. I have now used the website again to cancel. I have not received any kind of cancelation notice so I assume its still not canceled. Im hoping the business will see this complaint and fix the issue.

  

  Business Response

  Date: 09/06/2024

  Dear *******************,
  
  This response is in regards to the consumer complaint from *****************************, ID  ********:
   
  When a user activates their account, they must provide an electronic signature authorizing Instant Checkmate to charge their card as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site.
  
  Customers are able to cancel online from within their account, through our Customer Phone Support, or by sending an email to  *********************************** After a thorough investigation, we have determined that no cancellation attempts were made through any of these channels prior to the account being successfully cancelled on September 5, 2024.
  
  As a courtesy, we have also refunded *****************************' account back to the payment option used to enroll, and no further charges will be incurred. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
  
  Sincerely,
  Instant Checkmate Support