Business Profile

Internet Services

Instant Checkmate

Headquarters

Complaints

This profile includes complaints for Instant Checkmate's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

209 total complaints in the last 3 years.
50 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:02/17/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I used Instantcheck mate in April 2023 and subsequently cancelled. I just found out they billed my credit card monthly since that time. I called for a refund and they said there was another subscription that I was not aware of (nor have I utilized) that they billed me for. They were rude, would not connect me to a supervisor, said they couldn't answer if they have a billing department, and never contacted me back in 3 business days via email to resolve the complaint like they said. I also filled out a contact form on their website and never heard back. My understanding is it is illegal to make it difficult to cancel and cancelling a subscription should have cancelled the entire plan. Also, they said they gave me a refund but its only because I disputed the last set of charges I could so the bank got that back. The rest which totals over $600 they refuse to pay back. Poor business practice.
Business Response
Date: 02/18/2025
Dear ****** *******,
This response is in regard to the consumer complaint from ***** *****, ID ********.
Instant Checkmate is a public records search service that compiles publicly available information into reports. Our services are not intended for business or Fair Credit Reporting Act (FCRA) purposes, such as employment decisions, tenant screening, credit lending, insurance underwriting, or any other use requiring **** compliance. More information about permissible uses can be found in our Terms of Use: ****************************************************.
In compliance with applicable laws, all key termsincluding billing details, premium report options, and automatic renewal policiesare clearly disclosed before payment is submitted. Users must check a box agreeing to these terms before completing a purchase, and a confirmation email is sent for every order placed.
When Ms. ***** initially enrolled, she purchased two separate subscriptions: the Unlimited Dark Web Monitoring monthly membership and the Unlimited Person Report Membership. She successfully canceled the Unlimited Dark Web Monitoring membership online on April 5, 2023. However, the Unlimited Person Report Membership was not canceled online, which resulted in the recurring charges she experienced.
We have now canceled and disabled Ms. ****** account to prevent further access and charges. The charges incurred were disputed through her financial institution; therefore, any refund concerns must be directed to the financial institution.
If further assistance is needed, our customer service team is available at ************ from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time), including weekends (holiday hours may vary).
Sincerely,
Instant Checkmate Support
Customer Answer
Date: 02/19/2025
This is unacceptable and I demand a refund. The email I sent showing the cancellation does not disclose there is a second subscription; simply states the account is cancelled. Also, Instant Checkmate never sent a letter via mail to continue this additional subscription that I have ever seen to home or business address. Per the Restore Online Shoppers' Confidence Act instituted by the United States ************************ your cancellation policy is illegal as there should be a simple mechanism to stop recurrent charges i.e. cancelling one subscription should have cancelled the other or we should have been notified with mail, emails, etc of the additional subscription. The wait times and being told no supervisor is available or has to call back etc is clearly not as easy as the initiation method (illegal, see lawsuit against ***************** Also, when I contacted via phone Instant Checkmate they told me the complaint would be escalated and I would get an email in 72 business hours. Never did get an email to this day. Nobody could answer what the email said or what date/time it was sent. I also emailed the company through contact us page and never heard a response over a week ago. A reputable business can see the account was cancelled in 2023 and I haven't used it since clearly fitting with not knowing of the hidden subscription. I demand a refund. The financial institution can't go back more than 60 days and recommended Instant Checkmate refund the services.
Business Response
Date: 02/20/2025
Dear ****** *******,

This response is in regards to the consumer complaint from ***** *****, ID# ********.

When a user activates their account, they must provide an electronic signature authorizing Instant Checkmate to charge their card as described, including for the automatic renewal of their membership.

Our Billing Terms are conspicuously explained on our registration page, ***********************************************, and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site.

After further investigation, we have confirmed that Ms. ******* most recent charges have been disputed through her financial institution in the form of a chargeback. Thus we are unable to process any refunds on this account.

Ms. Black should receive an update directly from them regarding any resolution. Generally, the dispute process takes between four and five weeks.

Please do not hesitate to contact our customer service department at ************** with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time) daily, including weekends. (Holiday hours may vary.)

Sincerely,
Instant Checkmate Support
Customer Answer
Date: 03/10/2025
As discussed, a charge back should not warrant a lack of refund since April 2023. I already attached that the bank said this company should refund me. Also, my office manager never signed up for the account as we have no reason to use dark web monitoring, and we never utilized it either. This company failed to notify me via email or snail mail that they were billing me for this other account and incorrectly charged me since April 2023. I demand a refund. They make it impossible to reach higher up management and the law states that if you cancel a subscription, all are cancelled but they incorrectly billed me for one we didn't even sign up for. Also, my office manager utilized my card so if that's the argument they are using, her signature is not the one for the card holder of the account so I never authorized any of it then. I want a refund.
Initial Complaint
Date:02/05/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Today I followed the steps to receive a report, I paid the $27.49 with my **** and then prior to getting the downloaded report. The site wanted to charge an additional $3.99 for the report, which was previously stated as paid, then lock me in for a continuous paid membership more than a month for which I paid the $27.49 for the 1 report which I do not have, because I cannot get the report I paid for unless I paid for the up sale. I want my money returned immediatly, I confirmed with my ******************* that my payment went through in seconds, and they said I could file a complaint shortly. I am filing with you to resolve this, since they say they have A Rating, I do not know how if they do not give you the product with a POS Price and you pay it and they still want more money before they give you the product per their POS Price.
Business Response
Date: 02/07/2025
Dear ****** *******,
This response is in regards to the consumer complaint from ******** ****** *** ID ********.
Consistent with applicable laws, all material terms, including billing details and automatic renewal terms, are clearly disclosed before submitting payment information, and each user is required to check a box separately agreeing to those terms before being charged. Our billing terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site.
The $3.99 charge is an optional subscription that provides the ability to download PDFs of reports they are accessing. They can still view a report without the charge.
We have cancelled all memberships and issued a reversal to ******** ****** Jrs account back to the payment method used to enroll, and no further charges will be incurred.
Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time) daily, including weekends. (Holiday hours may vary.)
Sincerely,
Instant Checkmate Support
Customer Answer
Date: 02/07/2025
I am requesting a refund, I did not complete the final check for the service, I checked it for 1 month and the $3.99 was not optional, if that was the case then I would have received the pdf in my email with the report I paid for. It clearly instructs on the site, that even though I paid the $27.49 for 1 report, I could not get the report even though I paid the amount to get it, unless I paid the additional $3.99. If they send me my report as stated throughout the process, then I would not be filing a complaint, because they stuck to there part of the bargain.
Business Response
Date: 02/10/2025
Dear ****** *******,
This response is in regard to the BBB complaint submitted on behalf of ******** ******, ID ********.
After reviewing the account details, we confirm that the account has been canceled, and the only charge incurreda pending charge of $27.49was voided on February 7, 2025. No further charges have been processed. Mr. ****** may confirm this credit with his financial institution if necessary.
Additionally, all pricing details, including any optional add-ons, are clearly disclosed at the time of purchase. The $3.99 PDF download fee is an optional feature available for users who wish to download and retain a copy of their report. However, opting out of this add-on does not impact a users ability to view their report online within their account. After reviewing the account, we can confirm that this $3.99 charge was not applied in this instance.
It appears there may have been technical difficulties accessing the report. If Mr. ****** was unable to view the report within the account, we recommend clearing the browser cache, trying a different browser, or accessing the account from another device. If the issue persists, our technical support team is available to assist.
We appreciate the feedback and want to ensure the best experience possible. If further assistance is needed, please reach out to our customer support team at ************ or via email at ************************************************************.
Sincerely,
Instant Checkmate Support
Customer Answer
Date: 02/27/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

******** ****** Jr
Initial Complaint
Date:02/01/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am trying to find death certificate and ss# for my wife's father. the info was lost when her brother lost the family home. The website claimed birth/death certificates and possible ss# (depending on some factor) AFTER I paid there was no birth/death certificates even as a section. most of the info was inaccurate, and it states in the Social Security section that it can NOT provide this info by law. this is not only misleading I feel it is false advertising. I want a refund of my money.
Business Response
Date: 02/03/2025
Dear ****** *******,
This response is in regard to the consumer complaint from ****** ******, ID ********.
Instant Checkmate is a public records search service that compiles information from various public sources and third-party databases. While our reports may include certain historical records, we do not provide official birth or death certificates or Social Security numbers, as this information is protected by federal privacy laws and is not publicly available. Any references on our site to available records are intended to clarify that the presence of specific data depends on its availability in public records databases. We strive to ensure transparency regarding these limitations.
After reviewing the account, we can confirm that the membership has been canceled and that any pending charges have been voided. ****** ****** may confirm this credit with their financial institution if necessary.
Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time) daily, including weekends. (Holiday hours may vary.)
Sincerely,
Instant Checkmate Support
Initial Complaint
Date:01/27/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I'm early January I came across their site and decided not to buy the report I wanted due to the price. Well, I received a 50-% notice and bought the file. They supposedly had a free trial, but I was charged right away. THEN, they just charged me yesterday after cancellation. This site is a scam. I emailed them and received no response other than charging my card after I canceled. What "honest" business does this to people?
Business Response
Date: 01/27/2025
Dear ****** *******,

This response is in regards to the consumer complaint from ******** ******, 22862333.

Consistent with applicable laws, all material terms, including billing details and automatic renewal terms, are clearly disclosed before submitting payment information, and each user is required to check a box separately agreeing to those terms before being charged. Our billing terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site.

We have already cancelled all memberships and refunded Ms. ******** account back to the payment method used to enroll, and no further charges will be incurred.

Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time) daily, including weekends. (Holiday hours may vary.)

Sincerely,
Instant Checkmate Support
Customer Answer
Date: 01/27/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

******** ******
Initial Complaint
Date:01/16/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This company is posting information online about me and sharing it with those willing to pay them for it. I am not affiliated with them, my information is not theirs to sell, nor should I need to pay for my own information (you have to pay to see it). Additionally, this data is potentially false and misleading. It is also putting my information in my husbands entry, which should also be removed.The FTC has already investigated them: **************************************************************************************************************************************************************************************************** I have requested that ****** remove this from their search but would like the data removed. My data is not for sale.
Business Response
Date: 01/16/2025
Dear ****** *******,
This response is in regards to the consumer complaint from ***** *****, ID ********.
Instant Checkmate is a public records search engine that gathers and displays public records in a clear and informative report. The information Instant Checkmate provides in reports is all publicly available information compiled from various public databases, government entities, commercial data providers, and other sources of public data. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site.
In order to suppress ***** ***** and their husbands background reports from appearing on ************************** and affiliated people search sites, they must access the Suppression Tool located at this link: ***************************************************** and then select ************************** and Manage My Suppression Rules. They will be required to provide and validate some identifying information first.
This is necessary so that we can match their information with a corresponding record and confirm that they are the subject of that record. The Suppression Tool is for personal use only and made available at our discretion and pursuant to the applicable Terms of Use, **********************************************************;
***** Blochs request to remove their and their husbands background report from the Instant Checkmate website will be applied to all people search sites within the PeopleConnect family, including ***************, ************, **************************, and ************.
Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time) daily, including weekends. (Holiday hours may vary.)
Sincerely,
Instant Checkmate Support
Initial Complaint
Date:01/14/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
***************** INSTANT CHECKMATE LLC is publicly revealing my personal information without permission from me at this webpage (screenshot attached): ********************************************************************************* page shows the address of ****************************************************************************, and my age of 39.I am trying to get that personal information removed from their site, so I am wondering if you could help?Thank you!
Business Response
Date: 01/16/2025
Dear ****** *******,
This response is in regards to the consumer complaint from ***** **** ********, ID: ********.
The information Instant Checkmate provides in reports is all publicly available information compiled from various public databases, government entities, commercial data providers, and other sources of public data. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site.
We were able to locate a background report and validate ***** **** Woehnkers request based on the information provided in their complaint. We will go ahead and suppress the report pursuant to their request and our Terms.
This request to remove the background report from the Instant Checkmate website will be applied to all people search sites within the PeopleConnect family, including ***************, ************, **************************, and ************.
Keep in mind that our efforts do not affect whether the information will be available from other sources, including third-party sources of the information. In addition, even if you suppress your background report, your name and other information may continue to appear in connection with certain features, for example, on registered *** offender lists, as a possible relative or associate in other individuals' reports, or in phone or email reports.
Please do not hesitate to contact our customer care department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time) daily, including weekends. (Holiday hours may vary.)
Sincerely,
Instant Checkmate Support
Initial Complaint
Date:01/14/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This website has all of my information on it. My phone number, multiple addresses Ive lived at including my current address, all of my families names, every job Ive had, all my emails, when my birthday is, where I went to school. I did not consent to any of this and its against my privacy rights. I dont need some weirdo googling me and finding my phone number, address, birthday. This is creepy and I want it taken down. I clicked to have it deleted like they list on their website but theyre saying they dont have my info. Yes, they do.
Business Response
Date: 01/14/2025
Dear ****** *******,
This response is in regards to the consumer complaint from ****** *******, ID ********.
Instant Checkmate is a public records search engine that gathers and displays public records in a clear and informative report. The information Instant Checkmate provides in reports is all publicly available information compiled from various public databases, government entities, commercial data providers, and other sources of public data. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site.
In order to suppress ****** ******** background report from appearing on ************************** and affiliated people search sites, they must access the Suppression Tool located at this link: ***************************************************** and then select ************************** and Manage My Suppression Rules. They will be required to provide and validate some identifying information first. This is necessary so that we can match their information with a corresponding record and confirm that they are the subject of that record. The Suppression Tool is for personal use only and made available at our discretion and pursuant to the applicable Terms of Use, **********************************************************;
****** ******** request to remove their background report from the Instant Checkmate website will be applied to all people search sites within the PeopleConnect family, including ***************, ************, **************************, and ************.
Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time) daily, including weekends. (Holiday hours may vary.)
Sincerely,
Instant Checkmate Support
Initial Complaint
Date:01/10/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Instant Checkmate said they had a report ready for a certain phone number for 5.99. So, I paid 5.99 and created an account. After obtaining the account, there was another message that said to view the report, it had to be downloaded for an additional fee of 3.99. Then, we were directed to another page wanting 7.99, and then another wanting *****. The membership for 5.99 indicated that the phone number report could be reviewed and unlimited phone reports were available for one month. So, going back to the beginning, I entered the phone number again, thinking there was some sort of error. After entering the same phone number for a search again, I got a message stating "We're sorry, this doesn't happen often, yet we have no reports for this phone number." I have pictures of the statement that they had a report ready to view for the same phone number in the beginning. That's why I paid the 5.99, and created an account to begin with. I feel that Instant Checkmate has been very dishonest in their business practices, and want a refund.
Business Response
Date: 01/13/2025
Dear ****** *******,

This response is in regards to the consumer complaint from ******** ******, ID ********.

As disclosed in our Terms of Use, we compile the information in our reports from a variety of third-party data providers and publicly accessible sources, and the information from those sources may not always be accurate or complete. Consequently, discrepancies or inaccuracies in reports may occasionally arise. We strongly encourage our members to utilize a report as a starting point for their own diligence and conduct any further inquiries they find beneficial for their needs.

Lastly, we have cancelled and reversed all pending charges on ******** Manguss account back to the payment method used to enroll, and no further charges will be incurred.

Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time) daily, including weekends. (Holiday hours may vary.)

Sincerely,
Instant Checkmate Support
Initial Complaint
Date:01/06/2025
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Instant Checkmate has published on its Website (******************************) my name and personal data without my permission or consent. Instant Checkmate's actions threaten my privacy, personal safety, and leave me exposed to identity theft. For the BBB's information, I have already requested in writing two times (Dec. 14 & 17, 2024) through its **************** that ********************** remove immediately my personal data; however, my requests were ignored by Instant Checkmate. I also strongly advise Instant Checkmate to comply fully with the State of Maryland's laws regarding the use by third parties of a ******** resident's public records which specifically prohibit such use without the resident's written consent. Instant Checkmate does not have my consent to use my personal data on its Website.The Desired Settlement to my Consumer Complaint that I am filing is: 1. Instant Checkmate permanently removes all my personal data from its Website ****************************** and takes the actions necessary to prevent my personal data from "reappearing" on its Website. 2. Instant Checkmate permanently removes all "Url" in the Internet that its Website is generating, including: a) ******************************************************************************* b) *******************************************************************************#CTA c) ******************************************************[source]=ICMSEO&reportCount=1&firstName=Adrienne&lastName=Delbecq&state=ALL
Business Response
Date: 01/06/2025
Dear ****** *******,

This response is in regards to the consumer complaint from ******** Delbecq ******, ID: ********.

The information Instant Checkmate provides in reports is all publicly available information compiled from various public databases, government entities, commercial data providers, and other sources of public data. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site.

We were able to locate a background report and validate ******** Delbecq ******** request based on the information provided in their complaint. We will go ahead and suppress the report pursuant to their request and our Terms.

This request to remove the background report from the Instant Checkmate website will be applied to all people search sites within the PeopleConnect family, including ***************, ************, **************************, and ************.

Keep in mind that our efforts do not affect whether the information will be available from other sources, including third-party sources of the information. In addition, even if you suppress your background report, your name and other information may continue to appear in connection with certain features, for example, on registered *** offender lists, as a possible relative or associate in other individuals' reports, or in phone or email reports.

Please do not hesitate to contact our customer care department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time) daily, including weekends. (Holiday hours may vary.)

Sincerely,
Instant Checkmate Support

Customer Answer
Date: 01/08/2025
Dear BBB,

I appreciate the BBB's assistance in helping me resolve my serious problem with Instant Checkmate which has published on its Website (******************************) my name and personal data without my consent which threatens my privacy, personal safety, and leaves me exposed to Identity Theft.

I have read the response from Instant Checkmate to the BBB dated January 6, 2025 and find it to be very unclear and no where does its response state that: 1) Instant Checkmate will permanently remove my ************* (name, address, telephone, emails, age) from its Website (******************************); and 2) Instant Checkmate will remove the associated Url that its Website is generating that also contains my name.
Thank you again.
******** Delbecq ******
Business Response
Date: 01/08/2025
Dear ****** *******,

This response is in regards to the consumer complaint from ******** Delbecq ******, ID: ********.

As of today, we have verified that all the *** links provided by ******** Delbecq ****** have been successfully suppressed in accordance with their request and our Terms of Use. We recommend that Ms. ****** clear the cache on the device they used to search for their information, as this will help eliminate any residual links from their device. If Ms. ****** continues to see any information displayed after clearing the cache, we encourage her to contact our customer support team via email with further details, and we will promptly address the issue.

Please do not hesitate to contact our customer care department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time) daily, including weekends. (Holiday hours may vary.)

Sincerely,
Instant Checkmate Support

Customer Answer
Date: 01/21/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

******** Delbecq ******
Initial Complaint
Date:01/01/2025
Type:Order Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The price of $85.13 was not explicitly advised - simply asked for payment method and charged. No trial option offered at all! One report and my subscription has been cancelled - your site offers the exact info as other sites that offers services for less than $10! I have emailed the company as this is robbery. Especially with not being upfront about the costs. Please refund my original form of payment.
Business Response
Date: 01/02/2025
Dear ****** *******,
This response is in regards to the consumer complaint from ****** ****, ID ********..
Consistent with applicable laws, all material terms, including billing details and automatic renewal terms, are clearly disclosed before submitting payment information, and each user is required to check a box separately agreeing to those terms before being charged. Our billing terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site.
We have cancelled all memberships and issued a reversal to ****** Wises account back to the payment method used to enroll, and no further charges will be incurred.
Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time) daily, including weekends. (Holiday hours may vary.)
Sincerely,
Instant Checkmate Support
Customer Answer
Date: 01/02/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
I advise the business to make the price more legible,and potential offer a trial that could bring a larger customer base that are looking for a smaller amount of reports.
Regards,

****** ****

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