Complaints

This profile includes complaints for Peoplefinders.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Peoplefinders.com

  1915 21st St Sacramento, CA 95811

• 

  Peoplefinders.com

  548 Market St Ste 29296 San Francisco, CA 94104-5401

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/03/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Peoplefinders.com advertised a phone number lookup report for 95 cents. ($0.95). I received the 95 cent charge then a 5 dollar charge showed up and their website said I would be charged ***** per month after that. I didn't get the report I ordered and I cancelled my account. I want them to refund the 5 dollars and delete my credit card info. I don't care about the 95 cents because I did authorize that.

  Business Response

  Date: 11/07/2023

  Hello,
  
  We have issued a one-time courtesy refund of $5.00. Please allow 2-5 business days for the refund to process.
  
  We have closed your account per your request. Were sorry to see you go! You may request to have your account reactivated at any time. PeopleFinders is always adding useful new services, so please check back to see what we can do for you.
  
  Best regards,
  PeopleFinders Customer Care
  *****************************************************************
  **************
  Monday-Friday 7:00AM-6:00PM (PST)
  Saturday-Sunday 7:00AM-3:30PM (PST)
  
  
  PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

  Customer Answer

  Date: 11/09/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

  I did not receive the product I requested. I will explain:

  The company offers to retrieve records associated with a telephone number, among other offerings. This Phone Report should contain a name of a person whom it is registered with and maybe other details such as emails or whatnot. The system showed Name: ***** with the ability to purchase the report at 95 cents to reveal the info that was hidden in asterisks. I did not receive any information for my 95 cents. I was asked to enter my credit card for a 95 cent purchase. After I clicked to accept the charge it reported I would be charged 5 dollars plus 24.95. 

  I entered my complaint against the 5 dollar overcharge and not the defective phone report product for 95 cents. My reasoning is that I took a chance that the product would be unsatisfactory (even though they have a 100% satisfaction guarantee) and I can overlook the fact the product was deficient. However, the 5 dollar overcharge was absolutely not part of the agreement. I was very offended that this business uses sneaky tricks to overcharge customers. They may have some hidden terms of services agreement that I would have to dig deep to look at to find that there is some surcharge but this is not what was advertised. There was no indication that I would be charged more than the 95 cents I was advertised. I am still unsatisfied about that but I have to be reasonable and they refunded the 5 dollars promptly and I cannot maintain a grievance against them for the overcharge. So that is why my response is "satisfactory". Not stellar, but I hope this record is available to any would be customer of theirs to avoid their deceptive practices.

   

  Thank you for your service.

  Can I rate the BBB on the BBB? 5-stars.

  Sincerely,

  *****************************

  
  

• Initial Complaint

  Date:10/24/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For weeks I have tried to have my information removed but I never get the promised email. I have followed their directions to a "t' but all to no avail. This company is a total scam who are stealing people's private emails and telephone numbers and selling them for a fee. They "promise" to remove your information as long as you send them your email or phone, but once they have it, the email or text of course never comes. Clicking on "don't sell my private information" at the bottom of their site does nothing. It just spins in an endless circle, never connecting to any page.

  Business Response

  Date: 11/01/2023

  Hello,
  
  We have submitted a request to remove your listing. Please allow ***** hours for this to **************.
  
  Make sure you clear your browser cache and initiate a new search when verifying removal. 
  
  If you have any questions or need further assistance, please respond to this email.
  Thank you for contacting PeopleFinders.com.
  
  Best regards,
  PeopleFinders Customer Care
  *****************************************************************
  **************
  Mon-Fri 7:00AM-6:00PM (PST)
  Sat-*****:00AM-3:30PM (PST)
  
  
  PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

  Customer Answer

  Date: 11/01/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me, but it's ridiculous I had to take all these steps to have my information removed. People Finders should make deleting your own personal information much more transparent and easy to process. Thank you BBB for helping me with this issue.
  
  

• Initial Complaint

  Date:10/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have cancelled my membership subscription over a month ago. I have provided detail that shows my subscription was cancelled, showing that I could reactive it tomorrow if I wanted to. I was charged for another month, even though it is cancel. I also provided the charge information to my account.

  Business Response

  Date: 11/01/2023

  Hello,
  
  We have received your request and cancelled the automatic renewal of your membership and issued a refund in the amount of $24.95. Please allow 5 business days for this refund to post to your account.
  
  If you have any questions or need further assistance with your PeopleFinders account, please call our ************* Team.
  Thank you for contacting PeopleFinders.com.
  
  Best regards,
  PeopleFinders *************
  *****************************************************************
  **************
  Mon-Fri 7:00AM-6:00PM (PST)
  Sat-*****:00AM-3:30PM (PST)
  
  
  PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

• Initial Complaint

  Date:10/21/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In June 2023, I used Peoplefinders.com to find a lost friend. The website doesn't ask for any money until it finds the person you are looking for. Then it tempts you with the names of the individual with his wife and children; they found him, now pay to see the results. The website displays "One Month for $29.95*" Since I only needed their service for one person, I clicked the button, and gave my credit card information.Attached is a Screenshot of that screen. It is designed to deceive! When the page opens up, your eyes are immediately drawn to RECOMMENDED! Most Popular 1 month of unlimited reports $24.86/mo The asterisk explanation is in very small type at the top of the screen, not where you would expect it at the bottom of the page. There is no mention of a subscription in the payment boxes.I looked in detail at my credit card charges in September. I was charged $29.95 in June, July, and August. I did not know that I had subscribed to their service. I immediately called my credit card company to dispute the July and August charges. They were *********** the June charge since I used their service. Credits (temporary) were issued.I called Peoplefinders. I told them to cancel my subscription, and explained that I didn't know I had signed up for one in the first place. They had just charged me for September. I told the person I wanted a refund for September. I also told her that I had disputed July and August, and to let the dispute stand so there would be no further action to be taken. She agreed to this.On Oct. 6, the credit card company reversed both disputes saying the vendor had prevailed in the dispute.I called Peoplefinders. The first person wasn't helpful, so I demanded to talk to his supervisor. ***************************** answered the phone. I explained the situation to her and she told me that I had signed up for a subscription, no refund especially since I had disputed the charges. "It cost the company alot of money to process the dispute."

  Business Response

  Date: 10/30/2023

  Hello,
  
  Your account has been permanently closed. We have found that you have already contacted your bank or ******************* and filed a dispute. Often, due to the dispute, you are given a conditional refund by your bank; therefore we cannot offer you a refund. Please allow time for your financial institution to review the charges for validity. Usually this process will take a few billing cycles and they will notify you of the outcome via mail. You will now need to follow their policies and procedures regarding these charges.
  
  If you have any questions or need further assistance, please call our ************* Team.
  Thank you for contacting PeopleFinders.com.
  
  
  Best regards,
  PeopleFinders *************
  *****************************************************************
  **************
  Mon-Fri 7:00AM-6:00PM (PST)
  Sat-*****:00AM-3:30PM (PST)
  
  
  PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.
  

• Initial Complaint

  Date:10/18/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a statement from my bank explaining an overdraft charge of $28 for a $29 charge from "peoplefinders.com". After calling the bank I found out that not only did they take money out my account once, but three times without my knowledge. It is fraud, plain and simple or my information had been leaked. I have never used this service for any reason and would like a refund for the $60 as well as the overdraft fee. I reported this to my bank already and have replaced my debit card.

  Business Response

  Date: 10/26/2023

  Hello,
  
  We were unable to locate an account using the information you provided. If you believe these charges are fraudulent and your card information was compromised, the best thing to do is contact your bank's fraud department.
  
  Best regards,
  PeopleFinders Customer Care
  *****************************************************************
  **************
  Mon-Fri 7:00AM-6:00PM (PST)
  Sat-*****:00AM-3:30PM (PST)
  
  
  PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

  Customer Answer

  Date: 10/27/2023

  I am rejecting this response because:

  I know there is no account with my name because I never signed up but somehow, magically you are taking money from my bank. You have to have my bank card info somewhere. I want my money back. The bank already looked into it and someone told them I agreed to be charged 29 a month. I have no clue what this company even is.

  
  

  Business Response

  Date: 11/07/2023

  Hello,
  
  We were unable to locate an account using the information that you provided. So that we can further assist you, please call our ************* team at the number below, or contact your bank directly.
  
  Best regards,
  PeopleFinders *************
  *****************************************************************
  **************
  Mon-Fri 7:00AM-6:00PM (PST)
  Sat-*****:00AM-3:30PM (PST)
  
  
  PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

• Initial Complaint

  Date:10/10/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Please instruct PeopleFinder.com to remove all instances of my name, age, birthday, mailing address, email address, and phone number from all of the company's online platforms. Including my demographic information in People Connect and other online platforms you own violates Section 5 of the Federal Trade Commission's Act, which prohibits unfair or deceptive practices, including the use or protection of consumers' personal information in a misleading or unfair manner. PeopleFinders' unethical business practice also violates State Consumer Protection Laws. The unauthorized use of my demographic information is unethical and showcases PeopleFinders' greed and disrespect for individual privacy.

  Business Response

  Date: 10/26/2023

  Hello,
  
  We are happy to assist you with the removal of your information from being shown on our website. There are a few easy ways to do this:
  Please copy and paste this URL into your browser to be brought directly to our opt out page and follow the automated process online:  ******************************************.
   
  If you are a ********** resident and are looking to exercise your right to opt out your personal information pursuant to the California Consumer Privacy Act (CCPA), please click on the link titled Do Not Sell My Info on the footer of our homepage and follow the automated process online.
   
  If you are a ********** resident and are looking to exercise your other rights pursuant to the ***** please visit our Privacy Policy found at ************************************************ and follow the instructions.
  
  For additional information, please visit our Privacy Policy and our FAQs found at ***************************************************.
  
  If you have any questions or need further assistance, please respond to this email.
  Thank you for contacting PeopleFinders.com.
  
  Best regards,
  PeopleFinders Customer Care
  *****************************************************************
  **************
  Mon-Fri 7:00AM-6:00PM (PST)
  Sat-*****:00AM-3:30PM (PST)
  
  
  PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.
  

  Customer Answer

  Date: 10/26/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
  
  

• Initial Complaint

  Date:10/02/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased app for three months, everytime I try to open app I receive message "update". Select update, goes back to update over and over again. Tried to reinstall,same thing happened over and over again. Tried to reboot, same message keeps popping up, "update". I want my money back for the three months purchase.

  Business Response

  Date: 10/13/2023

  Hello,
  
  
  So we may assist you directly with your concern, please call our ************* Team at **************.
  
  
  
  Best regards,
  PeopleFinders *************
  *****************************************************************
  **************
  Mon-Fri 7:00AM-6:00PM (PST)
  Sat-*****:00AM-3:30PM (PST)
  
  
  
  
  PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

• Initial Complaint

  Date:10/01/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a membership with PeopleFinders.com, and was looking to cancel. I asked to have my password reset, which worked the first time. When I logged on with my new password, i was not able to continue past the initial screen until I answered WHY I used PeopleFinders. I selected an answer, then was given a prompt saying PeopleFinders was unable to help me with this account, and then booted me off. I tried to log in again with my new password, and it failed. I attempted to reset my password again, and I never received an email.You cannot lock me out of my account and refuse to let me cancel. Please allow me to cancel this account.

  Business Response

  Date: 10/13/2023

  Hello,
  
  So we may assist you directly with your concern, please call our ************* Team at **************.
  
  Best regards,
  PeopleFinders *************
  *****************************************************************
  **************
  Mon-Fri 7:00AM-6:00PM (PST)
  Sat-*****:00AM-3:30PM (PST)
  
  
  PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.
  
  
  

• Initial Complaint

  Date:09/23/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Came across peoplefinders in February, was in process of signing on to try however after looking for email confirming subscription I discovered I hadnt been given any information how to contact them to cancel my subscription, no email with confirmation given I decided to not use their services as they service ofvfinding out if people have been convicted was inaccurate ( as a person know was guilty of DUI had clean record)5 months later ( July) I discovered they had just taken out ***** a month without communicating that o indeed had an account. I contacted my bank but wasnt reimbursed It seems they are still taking money out of my account Its stealing to not let people know how to contact you and just take money from your account in particular in the company promise to be able to find out any prior convictions people may be having.This is fraudulent Not only taking money from my account, not giving opportunity to cancel but also not providing service I signed up for Reimburse 7 months of ***** which is ******

  Business Response

  Date: 10/13/2023

  Hello,
  
  
  So we may assist you directly with your concern, please call our ************* Team at **************.
  
  
  
  Best regards,
  PeopleFinders *************
  *****************************************************************
  **************
  Mon-Fri 7:00AM-6:00PM (PST)
  Sat-*****:00AM-3:30PM (PST)
  
  
  
  
  PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

• Initial Complaint

  Date:09/20/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Billed me ***** and I don't have an account with them. Checked out their website and somehow they got my debit card number and charged me. Never set up an account

  Business Response

  Date: 10/04/2023

  Hello,
  
  We were unable to locate your account with the information you provided in your complaint. If you believe this charge was fraudulent, the best place to contact is your bank's fraud department as your card may be compromised.
  
  Best regards,
  PeopleFinders Customer Care
  *****************************************************************
  **************
  Mon-Fri 7:00AM-6:00PM (PST)
  Sat-*****:00AM-3:30PM (PST)
  
  
  PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.