Complaints

This profile includes complaints for Peoplefinders.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Peoplefinders.com

  1915 21st St Sacramento, CA 95811

• 

  Peoplefinders.com

  548 Market St Ste 29296 San Francisco, CA 94104-5401

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/06/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I created a PeopleFinders account after seeing a .99 cents advertisement to search for records. While looking for only one record, I found that the provided information was incomplete and did not justify the expense. I had no intention of opting for a subscription. Unfortunately, when I checked my credit card account on 3/5/2024, I noticed recurring charges levied. On 3/6/2024, I contacted PeopleFinders seeking a refund for an unintentional subscription after a $1 trial. During a call with *********, the representative was rude, and the call ended abruptly. I am requesting a refund for three charges (3/5/2024, 2/5/2024, 1/5/2024), each amounting to $24.95, emphasizing the promised refund for dissatisfaction.

  Business Response

  Date: 03/06/2024

  Hello,
  
  At the time of purchase you chose to receive a discounted price for signing up for a 3 day trial to our Monthly Membership. You had the option to cancel this membership trial at any time on the website, via email, or with a representative over the phone. We have received your cancellation after the 3 day trial has ended. As a courtesy we have issued a refund in the amount of $24.95. Please allow 5 business days for this refund to post to your account. We apologize you were not satisfied with our ************* Rep that assisted you with this matter. If you wish to dispute the further charges, you must contact your bank directly.
  
  If you have any questions or need further assistance with your PeopleFinders account, please call our ************* Team.
  Thank you for contacting PeopleFinders.com.
  
  Best regards,
  PeopleFinders *************
  *****************************************************************
  **************
  Mon-Fri 7:00AM-6:00PM (PST)
  Sat-*****:00AM-3:30PM (PST)
  
  
  PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.
  
  

• Initial Complaint

  Date:03/06/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  During the month of December I enlisted the service of Peoplefinders to lookup information about an individual that I hired to do home improvement. I saw the website which offered at a low price of 95 cents an initial trial and the option to cancel recurring payments of $24.95 when canceled within a day. I found the website hard to find where to cancel but I believed I did so finding the site. I paid with PayPal credit.When I was deceived into joining the services of Peoplefinders I tried to contact them by email and by telephone to no avail. They pointed out their site to accomplish my cancelation but I couldn't accomplish that action on their website that was very deceptive and confusing. I tried to enlist the help of PayPal and believed they resolved my problem and ended recurring payments. I truly believed the case was closed and never received an email until the month of March from PayPal to notify me that $24.95 had been billed and sent to Peoplefinders. I checked and learned that I was billed that amount on January and February too. PayPal did not communicate their failure to resolve this issue and lacked the customer service to help me. I have not used Peoplefinders since my initial inquiry and my monthly subscription was in my opinion was gained in a fraudulent manner. I also opined my disappointment with PayPal.

  Business Response

  Date: 03/06/2024

  Hello,
  
  At the time of purchase you chose to receive a discounted price for signing up for a 3 day trial to our Monthly Membership. You had the option to cancel this membership trial at any time on the website, via email, or with a representative over the phone. We did not receive cancellation until you disputed the charges with Paypal directly. Your account has been permanently closed for chargeback. You must speak with Paypal directly in regards to your claim. 
  
  
  Please review the Terms of Service that you agreed to at the time of purchase for more information about refunds or other policies.
  **********************************************
  
  Thank you for contacting PeopleFinders.com.
  
  Best regards,
  PeopleFinders Customer Care
  *****************************************************************
  **************
  Mon-Fri 7:00AM-6:00PM (PST)
  Sat-*****:00AM-3:30PM (PST)
  
  
  PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.
  
  

• Initial Complaint

  Date:03/05/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a free trial with this company on October 7, 2023. The trial from my recollection was a week trial to cancel before being charged. I canceled the subscription on October 9, 2023. I am writing this on March 5, 2024 after being charged $24.95 for 5 months. I am being told that when I made the account, the account makes multiple subscriptions. So it makes multiple subscriptions from one account, but when I canceled; it only cancels one and I have to cancel each one separately. This company practices very misleading advertising and is very deceptive and does this with intent in order for it to go over people's heads so they can process charges even after the customer is under the idea that the account has been cancelled. After I thought I had it cancelled, I got into an accident and was on bed rest for a month, and am currently disabled. I was unable to deal with any of this at the time and am still having a hard time dealing with it. I just happened to notice my credit card charges going up and got lucky to notice this company has been charging me for 5 months. I believe they are taking advantage of people in many ways with this. I want a refund for all of my charges as this is very unethical business practices. I RECEIVED ABSOLUTELY NO DOCUMENTATION FROM THIS COMPANY VIA EMAIL WELCOMING NE TO MY MULTIPLE SUBSCRIPTIONS, so I was completely unaware that I had multiple subscriptions or what I was being continuously charged for after I thought I had cancelled. Then I file a dispute with my bank and the company is more than happy to provide them documentation with these subscriptions, but why couldn't they give me documentation so I was fully aware of everything? Because they are just trying to scam and rip people off. I was trying to use their service originally to find information on a family member I've lost contact with and couldn't find any information so I cancelled. So I couldn't even find the information their website claims they can do either.

  Business Response

  Date: 03/06/2024

  Hello,
  
  Your account has been permanently closed. We have found that you have already contacted your bank or ******************* and filed a dispute. Often, due to the dispute, you are given a conditional refund by your bank; therefore we cannot offer you a refund. Please allow time for your financial institution to review the charges for validity. Usually this process will take a few billing cycles and they will notify you of the outcome via mail. You will now need to follow their policies and procedures regarding these charges.
  
  If you have any questions or need further assistance, please call our ************* Team.
  Thank you for contacting PeopleFinders.com.
  
  
  Best regards,
  PeopleFinders *************
  *****************************************************************
  **************
  Mon-Fri 7:00AM-6:00PM (PST)
  Sat-*****:00AM-3:30PM (PST)
  
  
  PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.
  

• Initial Complaint

  Date:03/04/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used people finder for a free membership 13 Jun 2023, and requested to cancel. in July 2023. I was charged $14.95. Then on the 24 of July I canceled the membership however, I received an email that gave me directions to cancel it. But I am not able to reach the website because it says I am blocked. Ive been trying to call for months. They have been charging me $14.95 per month since July 2023. This month they also charged $24.95. I dont know what to do since I cannot communicate with anyone in this company. I have communicated the issue to my credit card this month. But I am afraid they damaged my credit if I stop paying I really dont know what else to do. I want to make sure this membership is canceled and I want my money back as I have not use the services. Thank you very much.

  Business Response

  Date: 03/05/2024

  Hello,
  
  When you signed up with Peoplefinders, you agreed to our Terms of Service and agreed to be billed for the services you selected, which may include recurring membership fees. You have the option to cancel your membership at any time either through your account on our site, via email, or over the phone with our customer service team. For this reason, we do not provide refunds.
  
  Circumstances that do not qualify for a refund include, but are not limited to:
  You did not get the results you expected
  Your search results were inaccurate
  Your search did not return results
  Your trial period ended and you were charged for a full month
  You failed to cancel before your membership renewed
  
  Click here to review our Terms of Service
  
  If you believe you may qualify for an exception to our refund policy, you may call our ************* team at the number below during our business hours.
  Please have the email address on the account or your card number ready so we can locate the charge.
  
  **************
  Mon-Fri 7:00AM-6:00PM (PT)
  Sat-*****:00AM-3:30PM (PT)
  
  Best regards,
  PeopleFinders *************
  
  
  ********************** is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

  Customer Answer

  Date: 03/06/2024

  I am rejecting this response because: after signing up for this service I requested to cancel s month later. I received an email that stated that I needed to cancel through the website however when I tried to reach I found I was blocked. I tried calling and I was not able to contact through phone. I have been charged for months without any resolution. This month I was charged $24.95, in andd to the $14.95; without any communication. I have provided proof that I am not allowed to contact the company so how can I then cancel. Therefore, if I dont have an account and I cant reach through phone, I dont understand how am I going to be able to cancel. At this point, I am requesting cancellation and refund. At the very least part of the fees and definitely cancellation. Thank you very much.

  Business Response

  Date: 03/06/2024

  Hello,
  
  We have issued a courtesy refund in the amount of $24.95. Please allow 5 business days for this refund to post to your account.
  
  If you have any questions or need further assistance with your PeopleFinders account, please call our ************* Team.
  Thank you for contacting PeopleFinders.com.
  
  Best regards,
  PeopleFinders *************
  *****************************************************************
  **************
  Mon-Fri 7:00AM-6:00PM (PST)
  Sat-*****:00AM-3:30PM (PST)
  
  
  PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

  Customer Answer

  Date: 03/06/2024

  I am rejecting this response because

  I am thankful that you are returning the $24.95, however I want to meet you again there will be no future business with your company. I want to ensure that that my account with funders canceled for good. Thank you.

  
  

• Initial Complaint

  Date:03/04/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sent a email saying I wanted this cancel

  Business Response

  Date: 03/05/2024

  Hello,
  
  When you signed up with Peoplefinders, you agreed to our Terms of Service and agreed to be billed for the services you selected, which may include recurring membership fees. You have the option to cancel your membership at any time either through your account on our site, via email, or over the phone with our customer service team. For this reason, we do not provide refunds.
  
  Circumstances that do not qualify for a refund include, but are not limited to:
  You did not get the results you expected
  Your search results were inaccurate
  Your search did not return results
  Your trial period ended and you were charged for a full month
  You failed to cancel before your membership renewed
  
  Click here to review our Terms of Service
  
  If you believe you may qualify for an exception to our refund policy, you may call our ************* team at the number below during our business hours.
  Please have the email address on the account or your card number ready so we can locate the charge.
  
  **************
  Mon-Fri 7:00AM-6:00PM (PT)
  Sat-*****:00AM-3:30PM (PT)
  
  Best regards,
  PeopleFinders *************
  
  
  ********************** is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

• Initial Complaint

  Date:03/01/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I approved of the $.99 charge for the services provided and got charged an additional $26.95, I did not agree to, three days later.

  Business Response

  Date: 03/05/2024

  Hello,
  
  At the time of purchase you chose to receive a discounted price for signing up for a 3 day trial to our Monthly Membership. You had the option to cancel this membership trial at any time on the website, via email, or with a representative over the phone. We have received your cancellation after the 3 day trial has ended. We have removed the auto-renewal for this membership and you will not be billed going forward. The membership fee is non-refundable. Your membership will expire automatically and you may utilize the service until then by logging into your account.
  
  
  Please review the Terms of Service that you agreed to at the time of purchase for more information about refunds or other policies.
  **********************************************
  
  Thank you for contacting PeopleFinders.com.
  
  Best regards,
  PeopleFinders Customer Care
  *****************************************************************
  **************
  Mon-Fri 7:00AM-6:00PM (PST)
  Sat-*****:00AM-3:30PM (PST)
  
  
  PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.
  

• Initial Complaint

  Date:02/29/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Signed up for service because the website said "unlock for current property owners". after I signed up, the property owner information was a "coming soon" feature. So they are completely misleading

  Business Response

  Date: 03/05/2024

  Hello,
  
  Our records indicate we assisted you with this matter on 03/01/2024. We issued a refund in the amount of $19.95. Please allow 5 business days for this refund to post to your account.
  
  If you have any questions or need further assistance with your PeopleFinders account, please call our ************* Team.
  Thank you for contacting PeopleFinders.com.
  
  Best regards,
  PeopleFinders *************
  *****************************************************************
  **************
  Mon-Fri 7:00AM-6:00PM (PST)
  Sat-*****:00AM-3:30PM (PST)
  
  
  PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.
  
  
  

  Customer Answer

  Date: 03/05/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
  
  

• Initial Complaint

  Date:02/27/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  February 23rd 2024 at 11 PM, I used their website to locate the owner of a phone number. I had to pay 0,95$ if I wanted to have access to the info, which is what i did, i linked my paypal to it and paid. But today, february 27th 2024 at 3:00 AM, Paypal notified me about a automatic payment of 24,95$ in the website that I did NOT do. I only used their website once and four days later they charge me extra. I want the 24,95$ and the service that I didn't sign up for cancelled.

  Business Response

  Date: 02/29/2024

  Hello,
  
  Thank you for reaching out! I was unable to locate an account with the information you provided. Please provide the first and last name, email address, and the billing zip code on your account so we can assist you. Alternatively, you can email us directly from the email address on your account.
  
  
  Best regards,
  PeopleFinders Customer Care
  *****************************************************************
  **************
  Mon-Fri 7:00AM-6:00PM (PST)
  Sat-*****:00AM-3:30PM (PST)
  
  
  PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.
  

• Initial Complaint

  Date:02/27/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My daughter used the one time service for $.95, the company has since fraudulently charged her card multiple times for 2 other amounts, $14.95 and $24.95. One charge went through, so her card was reported compromised.

  Business Response

  Date: 02/29/2024

  Hello,
  
  Thank you for reaching out! I was unable to locate an account with the information you provided. Please provide the first and last name, email address, and the billing zip code on your account so we can assist you. Alternatively, you can email us directly from the email address on your account.
  
  However it sounds your daughter chose to receive a discounted price for signing up for a 3 day trial to our Monthly Membership. she had the option to cancel this membership trial at any time on the website, via email, or with a representative over the phone. 
  
  
  Best regards,
  PeopleFinders Customer Care
  *****************************************************************
  **************
  Mon-Fri 7:00AM-6:00PM (PST)
  Sat-*****:00AM-3:30PM (PST)
  
  
  PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.
  
  

• Initial Complaint

  Date:02/26/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I agreed to pay a one time fee of $0.95 to obtain information about a contractor who had taken half the cost of major project from me, and his business disappeared along with my money. He was a legit business. I, along with several other consumers, had NO idea we agreed to a free 3 day trial of Peoplefinders after which we would be charged $24.95 / month. Peoplefinders flat out refused to refund me the $24.95 I had NO idea I had agreed to, which is ridiculous unless this shady practice is their main source of income. If there was an agreement in there somewhere, it was very well-hidden. This is not an acceptable way to conduct business. I feel totally scammed, which is unfortunate as I agreed to pay the $0.95 to resolve another scam.

  Business Response

  Date: 02/29/2024

  Hello,
  
  We have cancelled the automatic renewal of your membership per your request and issued a refund in the amount of $24.95. Please allow 5 business days for this refund to post to your account.
  
  If you have any questions or need further assistance with your PeopleFinders account, please call our ************* Team.
  Thank you for contacting PeopleFinders.com.
  
  Best regards,
  PeopleFinders *************
  *****************************************************************
  **************
  Mon-Fri 7:00AM-6:00PM (PST)
  Sat-*****:00AM-3:30PM (PST)
  
  
  PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.