Business Profile

Searchers of Records

Peoplefinders.com

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Peoplefinders.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

259 total complaints in the last 3 years.
92 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/04/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have requested for my information to be opted out of their website. I went through all of the opt out steps and it would not accept the requested URL. I emailed them for help and they redirected me to the same opt out process that did not work. They are refusing to remove my personal identifying information from their public website. I did not give them permission to display my personal information and I have requested it be removed. I have filed a claim with the ************************* ********** of ******** and State Attorney General. Remove my information from your site immediately.
Business Response
Date: 04/05/2023
Hello,

Please note, If you have an account with us please log out and then follow the steps below.
Run a search for your listing on PeopleFinders.com
Click, view details" on your record. If you have multiple listings, you will need to do one listing at a time.
The website will then begin to compile your report and you will need to allow the report to generate completely.
Once it's completed, you will receive a message for a disclaimer, please click on, I understand, build my report". You will then be taken to the products page.
You do NOT need to continue or pay for the report.
Please copy the *** from this page and paste it in the *** box on our opt-out page.

******************************************

Best Regards,
PeopleFinders Compliance Customer Support

NOTE: ***************************** is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders Compliance is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.
Customer Answer
Date: 04/05/2023
I am rejecting this response because:I do not have an account with you. Never have. Remove my information from your site.
Business Response
Date: 04/06/2023
Hello,

We have submitted your listing for removal, per your request.

Please allow 3-5 business days for this to **************.

Note that certain requests may take longer as we verify the identity of the requestor. Ensure that you clear your browser cache and do not click on saved links. Please re-perform the search to verify your request.

Best regards,
PeopleFinders Compliance Customer Support

NOTE: ***************************** is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders Compliance is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.
Initial Complaint
Date:03/29/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I want to cancel my subscription and or my membership. They have none of the information that I was looking for. When I went to cancel me membership/subscription exactly as they described how I should threw the app and or their website, it would not allow me to access the exact page to cancel my membership.
Business Response
Date: 03/30/2023
Hello,

The product you selected was for a single report. You will not have any renewal fees or additional charges.

If you have any questions or need further assistance, please call our ************* Team.
Thank you for contacting PeopleFinders.com.

Best Regards,
PeopleFinders Compliance Customer Support

NOTE: ***************************** is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders Compliance is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.
Initial Complaint
Date:03/21/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Service is flawed. It gives a "no criminal records" found when I personally know one of my look *** went to prison for 6 years (my brother). People should avoid this service.
Business Response
Date: 03/22/2023
Hello,

We are sorry you were not able to locate the criminal record you expected to find on our site. This could happen for several reasons. The record may not be digitalized, a minor (under 18) may have been involved, the subject may have been a minor when they committed a crime, the record may have been expunged, or the subject may have opted-out of our site. If the records are very recent, we may still be in the process of merging them into our database. There is also the possibility that the criminal records we have on file contain inaccuracies from the reporting court or other agency. As they move through the system, misspellings, typos, and data entry errors on the source documents may make it difficult to associate a criminal record with a specific subject. All criminal records are reported by the ***** of Corrections, the ********************* of the Courts, and the ***** of ****** Safety. Unfortunately we do not have access to those agency's records in every state

Best Regards,
PeopleFinders Compliance Customer Support

NOTE: ***************************** is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders Compliance is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.
Initial Complaint
Date:02/24/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
*********************************** I hired them for a $9.95/month service, but I never agreed to continue utilizing their services. From September 2022 until February 2023, they there a monthly charge on my card for $19.95. There where only a hire for one month.When I called them, they told me they could only offer a $6.55 partial credit for February 2023 because they had no control over the charges. This business still serves me and everyone else who seeks their services, and they are well aware that individuals only need the service once, but they still con people into paying for something they didn't receive. I requested that you take action against businesses like these for engaging in dishonest behavior and fraudulent behaviors.
Business Response
Date: 02/26/2023
Hello,

At the time of purchase, you chose to receive a discounted price for $9.95 signing up for a 30-day Monthly Membership. You had the option during this 30-day window to cancel this membership one of three ways. Your three options were: To either cancel directly on the website through your dashboard, contacting PeopleFinders directly via email, or by calling our toll-free number and canceling with a representative. Our record show you've exercised none of these cancelation options, therefore, the membership remained on your account. PeopleFinders is a self-controlled website and will only honor the customer's request. It is only until February 24th, 2023 we received your first ever form of communication via phone call expressing your desire to cancel your monthly membership. At this time, we have followed company protocol and issued you a 'courtesy' prorated refund for $13.95. We ask at this time that you please review the Terms of Service that you agreed to at the time of your $9.95 purchase for more information about refunds or other policies.

Best Regards,
PeopleFinders Compliance Customer Support

NOTE: ***************************** is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders Compliance is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.
Customer Answer
Date: 02/26/2023
I am rejecting this response because:
I just used your service for a month and paid for a month's worth of it.
My credit card is not yours to hold hostage while you continue to collect your fee each month. Even with all of your shenanigans, I only authorize one month, therefore I never give you my consent to do it. Furthermore, I never requested your promotion.
I've just logged in once, but I've already gathered all the data I required.

I would want to say that businesses established by people like these are designed to make money without offering any goods or services, and they are well aware of the con.

I would urge the BBB legal department to become involved in this situation.

Business Response
Date: 03/01/2023
Hello,

In order to get the $9.95 price for the first month, you had to check the box agreeing to Peoplefinders' membership details, privacy policy, and consumer terms of use. You could have cancelled any time within that first month by either cancel directly on the website through your dashboard, contacting PeopleFinders directly via email, or by calling our toll-free number and canceling with a representative. Our record's show you've exercised none of these cancelation options, therefore, the membership remained active, whether you used it or not. We issued a courtesy refund even though the terms you agreed to clearly states we do not offer membership refunds. There is no issue or complaint to resolve as we are not responsible for your monthly finance monitoring, and we have went above and beyond to accommodate you.

Best Regards,
PeopleFinders Compliance Customer Support

NOTE: ***************************** is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders Compliance is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.
Customer Answer
Date: 03/02/2023
I am rejecting this response because:
This is the first time I've ever bought a service, and they've set up a payment schedule that benefits the seller exclusively. No one has set an auto charge like you have, despite the fact that I have purchased several other services.
I sign up for a month of service, and I have a basic command of the English language. I had no idea I was using a service that would hurt consumers.

I had a ***** write all these letters for me, but I would not have done so if I had known beforehand that you cannot provide a one-month service without any conditions.
never will I consent to use your services.

Once more, I'm requesting a complete refund for all the months you automatically charged my credit card.
Initial Complaint
Date:02/13/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I tried a free trial "peoplefinders" and got very outdated information. I canceled and received an email confirming. I was still charged 20 plus dollars. I have the email proof and theyre forcing me to call and talk to them. I want my money back and they will give it to me.
Business Response
Date: 02/13/2023
Hello,

Our records indicate that you had two memberships on your account. You canceled the Rewards Membership, but the People Finders Basic Membership was left active.

Our records show have canceled the PeopleFinders Basic Membership for you on 2/13/2023 and issued a refund for $21.95. Please allow 3-5 business days for the refund to process back into your credit or debit card.

Please review the Terms of Service that you agreed to at the time of purchase for more information about refunds or other policies.
**********************************************

If you have any questions or need further assistance with your PeopleFinders account, please call our ************* Team.
Thank you for contacting PeopleFinders.com.

Best Regards,
PeopleFinders Compliance Customer Support

NOTE: ***************************** is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders Compliance is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

Customer Answer
Date: 02/13/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
Initial Complaint
Date:02/11/2023
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Tried to contact company to remove my personal information from their web sites and databases.They have been non-responsive, instructing me to enter my information into a form on their web site that does not work.I want them to remove my personal information from all of their web sites and databases. I do not want my personal information sold to anyone.
Business Response
Date: 02/12/2023
Hello,

Our records show we have successfully submitted your listing for removal, per your request on 2/12/2023.

Please allow 3-5 business days for this to **************.

Note that certain requests may take longer as we verify the identity of the requestor. Ensure that you clear your browser cache and do not click on saved links. Please re-perform the search to verify your request.

Best regards,
PeopleFinders Compliance Customer Support

NOTE: ***************************** is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders Compliance is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.
Initial Complaint
Date:01/12/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was charged $24.99 after I had canceled my membership.When I signed up I used it less than an hour before canceling. Why are they taking money anyway? Do not trust this sneaky business.
Business Response
Date: 01/19/2023
Hello,

We have received your request and issued a refund for $24.95. This amount will be shown on your credit card statement within 2-5 business days.

Please review our Terms of Service for more information about refunds or other policies.
**********************************************

If you have any questions or need further assistance, please reply to this email.
Thank you for contacting PeopleFinders.com.

Best regards,
PeopleFinders Customer Care
CustomerCare@********************
**************
Mon-Fri 7:00AM-6:00PM (PST)
Sat-Sun 8:00AM-3:30PM (PST)

PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.
Customer Answer
Date: 01/19/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
Initial Complaint
Date:12/31/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been charged numerous times and have sent and called several times. Im to the point that I have nothing left to do but call my attorney. These ppl are scams, do not use them! I never even AGREED to a subscription! Unbelievable!
Business Response
Date: 01/03/2023
Hello,

We do not have record of an account under your email address.

If you believe your card was used fraudulently on our site, please file a fraud claim with your credit card company.

In order for us to locate the account with your card attached to it, please call the number below so we can ensure no further charges post to your card.

Best regards,
PeopleFinders Customer Care
CustomerCare@********************
**************
Mon-Fri 7:00AM-6:00PM (PST)
Sat-Sun 8:00AM-3:30PM (PST)

PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.
Initial Complaint
Date:12/29/2022
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have made repeated requests to people finders to remove all information about me my current address prior address from their Web Site, and stop selling most often incorrect information at best. They have failed to comply sent links that do not work at all. This is still being shown after f/repeated requests to remove ALL ****************************************************************************************************************************************************************************************************
Business Response
Date: 01/03/2023
Hello,

We have submitted your listing for removal, per your request.

Please allow 3-5 business days for this to **************.

Note that certain requests may take longer as we verify the identity of the requestor. Ensure that you clear your browser cache and do not click on saved links. Please re-perform the search to verify your request.

Best regards,
PeopleFinders Compliance

NOTE: PeopleFinders Compliance is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders Compliance is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.
Customer Answer
Date: 01/03/2023
I am rejecting this response because: it has not been removed, effectively at all.
Business Response
Date: 01/13/2023
Hello,

We apologize for any inconvenience. Please provide the URL/web address where you are still seeing your information. The link you sent previously is no longer active. Please make sure you have cleared your browser's cache.

Best regards,
PeopleFinders Compliance Customer Support

NOTE: ***************************** is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders Compliance is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.
Customer Answer
Date: 01/16/2023
I am rejecting this response because: they have now taken to listing my phone number that I have had and owned for 25 years incorrectly and still listing my family members I want this phone number that I own and have paid for for 25 years REMOVED, and stop referring and listing it now to my family members. Thank You. *************************************************************************************** are ready for **************

Business Response
Date: 01/19/2023
Hello,

We have submitted your number for removal, per your request.

Please allow 3-5 business days for this to **************.

Note that certain requests may take longer as we verify the identity of the requestor. Ensure that you clear your browser cache and do not click on saved links. Please re-perform the search to verify your request.

Best regards,
PeopleFinders Customer Care
*****************************************************************
**************
Mon-Fri 7:00AM-6:00PM (PST)
Sat-Sun 8:00AM-3:30PM (PST)

PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.
Initial Complaint
Date:12/28/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
12-24-22 scammed me two times and took two payments in one day and then took another $24 two days later and I never received any product neither was I able to contact anyone neither has anyone returned my request for a refund. And I have exhausted all means known to me to resolve this issue including contacting the credit card company from which my money was stolen.
Business Response
Date: 01/03/2023
***************** services are used to run public record searches online. You may have looked up a phone number, name, address or background search recently.
However, we've canceled any active membership renewals and closed the account per your request. There will be no further charges to your account.

If you believe your account was used fraudulently on our website, please file a fraud claim with your credit card company.

Best regards,
PeopleFinders Customer Care
CustomerCare@********************
**************
Mon-Fri 7:00AM-6:00PM (PST)
Sat-Sun 8:00AM-3:30PM (PST)

PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

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Peoplefinders.com is NOT a BBB Accredited Business.