Complaints

This profile includes complaints for Peoplefinders.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Peoplefinders.com

  1915 21st St Sacramento, CA 95811

• 

  Peoplefinders.com

  548 Market St Ste 29296 San Francisco, CA 94104-5401

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/29/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I authorized a one time charge of $0.95 to research a number that was a scam. Instead, I have been charged and scammed by peoplefinders.com. They used two charges of $14.95 and $24.95 respectively. This was through paypay whom I have contacted and with whom I am resolving this case. This is a fraudulent company.

  Business Response

  Date: 04/30/2024

  Hello,
  
  Your account has been permanently closed. We have found that you have already contacted your bank or ******************* and filed a dispute. Often, due to the dispute, you are given a conditional refund by your bank; therefore we cannot offer you a refund. Please allow time for your financial institution to review the charges for validity. Usually this process will take a few billing cycles and they will notify you of the outcome via mail. You will now need to follow their policies and procedures regarding these charges.
  
  Prior to your dispute we provided you with a courtesy refund of $14.95. 
  
  If you have any questions or need further assistance, please call our ************* Team.
  Thank you for contacting PeopleFinders.com.
  
  
  Best regards,
  PeopleFinders *************
  *****************************************************************
  **************
  Mon-Fri 7:00AM-6:00PM (PST)
  Sat-Sun 7:00AM-3:30PM (PST)
  
  
  PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.
  

• Initial Complaint

  Date:04/20/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Same as the multiple claims below. Signed up for $0.95 trial. Canceled immediately as I had no need for further service. Even though I received a cancellation notice I was billed $24.95 on my PayPal. When requesting a refund for the unauthorized transaction, Peoplefinders stated "oh that was the other service you signed up for" they are now currently giving me the run around. They are either using deceptive business practices or there are bugs in there website that need to be addressed.

  Business Response

  Date: 04/23/2024

  Hello,
  
  Your account has been permanently closed. We have found that you have already contacted ****** and filed a dispute. Often, due to the dispute, you are given a conditional refund by your bank; therefore we cannot offer you a refund. Please allow time for your financial institution to review the charges for validity. Usually this process will take a few billing cycles and they will notify you of the outcome via mail. You will now need to follow their policies and procedures regarding these charges.
  
  If you have any questions or need further assistance, please call our ************* Team.
  Thank you for contacting PeopleFinders.com.
  
  
  Best regards,
  PeopleFinders *************
  *****************************************************************
  **************
  Mon-Fri 7:00AM-6:00PM (PST)
  Sat-Sun 7:00AM-3:30PM (PST)
  
  
  PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

• Initial Complaint

  Date:04/17/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I tried to open an account and tan algorithm of some sort mistakenly flagged my perfectly legitimate **** of America debit card as fraudulent so the company flagged it permanently and closed my email account. I called to resolve it and they refused to clear it. I want my name, email, and card cleared.

  Business Response

  Date: 04/18/2024

  Hello,
  
  Your account was rejected from our internal fraud system. We have not closed your email and or flagged your financial institution. We recommend reaching out to your financial institution directly for assistance. If you would like to use our services you will need to use a different email and a different form of payment for this reason. 
  
  Best regards,
  PeopleFinders Customer Care
  *****************************************************************
  **************
  Mon-Fri 7:00AM-6:00PM (PST)
  Sat-Sun 7:00AM-3:30PM (PST)
  
  
  PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

  Customer Answer

  Date: 04/18/2024

  I am rejecting this response because: You have refused to correct your system and are still asking me to use a different email and card. My email and card are legitimate.
  Why wont you correct your system? Your system made the error and I should not be penalized for it. I do not understand why you wont correct your error.
  

  Business Response

  Date: 04/23/2024

  Hello,
  
  We are unable to override our system in which it flagged your account. We hope that you will use another email and payment method if you would like to use our services. Please note, you were not billed on your account that was permanently closed. We apologize for the inconvenience. 
  
  Best regards,
  PeopleFinders Customer Care
  *****************************************************************
  **************
  Mon-Fri 7:00AM-6:00PM (PST)
  Sat-Sun 7:00AM-3:30PM (PST)
  
  
  PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

  Customer Answer

  Date: 04/24/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me. Thank you for your compassionate tone and further explanation. It helps me feel much safer.
  
  

• Initial Complaint

  Date:04/05/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 1, 2024, I used PeopleFinders to search background information on a potential client. I agreed to a $3.95 charge for a one-time search. I also paid another $.50 to have a report generated. In checking my bank account four days later, I saw that PeopleFinders charged an additional $29.95 for **************** I never intentionally signed up for Premium. When I called PeopleFinders for a refund, they said I had used the service for one day, and they insisted on refunding only $27 and some change. PeopleFinders is fraudulently tricking people into signing up for Premium. Be careful if you chose to use this site. Personally, I refuse to use such a dishonest service, and I will never use PeopleFinders again.

  Business Response

  Date: 04/08/2024

  Hello,
  
  At the time of purchase you chose to receive a discounted price for signing up for a 3 day trial to our Monthly Membership. You had the option to cancel this membership trial at any time on the website, via email, or with a representative over the phone. You were charged for our Membership because you did not cancel prior to your trial ending. However, we assisted you with this matter on 04/05/2024 by providing you a courtesy refund of $27.95. Your membership is also canceled. 
  
  
  Please review the Terms of Service that you agreed to at the time of purchase for more information about refunds or other policies.
  **********************************************
  
  Thank you for contacting PeopleFinders.com.
  
  Best regards,
  PeopleFinders Customer Care
  *****************************************************************
  **************
  Mon-Fri 7:00AM-6:00PM (PST)
  Sat-*****:00AM-3:30PM (PST)
  
  
  PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

  Customer Answer

  Date: 04/08/2024

  I am rejecting this response because:  Your website provides the option of selecting the discounted price of $3.95 or the option of *************** for $29.95.  It doesn't say that if you select $3.95 option you will automatically be enrolled in $29.95 ***************.  Your website is designed to scam people.  I want my $2.00 back.  While you are at it, maybe you can comment on why your business is rated "F" with the Better Business Bureau.
  

  Business Response

  Date: 04/10/2024

  Hello,
  
  Please reach out to your financial institution if you wish to receive further refunds. We provided you a refund of ***** as a courtesy. You agreed to our Terms of auto billing until cancelled. 
  
  
  Best regards,
  PeopleFinders Customer Care
  *****************************************************************
  **************
  Mon-Fri 7:00AM-6:00PM (PST)
  Sat-*****:00AM-3:30PM (PST)
  
  
  PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

• Initial Complaint

  Date:04/02/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I created a PeopleFinders account on 1/25/2024 after seeing a .99 cents advertisement to search for records. While looking for only one record, I found that the provided information was incomplete and did not justify the expense. I canceled the subscription immediately. I had no intention of opting for a subscription. Unfortunately, when I checked my credit card account on 4/2/2024, I noticed recurring charges levied. On 4/2/2024, I contacted PeopleFinders seeking a refund for an unintentional subscription after a $1 trial. During a call with *********, the representative was rude, and the call ended abruptly. I am requesting a refund for three charges (3/5/2024, 2/5/2024, 1/5/2024), each amounting to $24.95, emphasizing the promised refund for dissatisfaction.I forwarded my cancelation confirmation email to customer service and they said you only canceled one membership. I call them by phone an got one only month refunded.By the way, I simply copied/pasted one of the many complaints and changed the dates. Deceptive and egregious business practices. A class action lawsuit waiting to happen

  Business Response

  Date: 04/04/2024

  Hello,
  
  Your account has been permanently closed. We have found that you have already contacted your bank or ******************* and filed a dispute. Often, due to the dispute, you are given a conditional refund by your bank; therefore we cannot offer you a refund. Please allow time for your financial institution to review the charges for validity. Usually this process will take a few billing cycles and they will notify you of the outcome via mail. You will now need to follow their policies and procedures regarding these charges.
  
  If you have any questions or need further assistance, please call our ************* Team.
  Thank you for contacting PeopleFinders.com.
  
  
  Best regards,
  PeopleFinders *************
  *****************************************************************
  **************
  Mon-Fri 7:00AM-6:00PM (PST)
  Sat-*****:00AM-3:30PM (PST)
  
  
  PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

• Initial Complaint

  Date:03/28/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paid for one time use and then received a charge on my PayPal account for *****. I did not authorize signing up for a regular membership and no terms for a reoccurring billing were specified. I immediately cancelled but was not refunded the *****. I called their support number and was told there was nothing they could do about the charge.

  Business Response

  Date: 03/29/2024

  Hello,
  
  Your account has been permanently closed. We have found that you have already contacted your bank or ******************* and filed a dispute. Often, due to the dispute, you are given a conditional refund by your bank; therefore we cannot offer you a refund. Please allow time for your financial institution to review the charges for validity. Usually this process will take a few billing cycles and they will notify you of the outcome via mail. You will now need to follow their policies and procedures regarding these charges.
  
  If you have any questions or need further assistance, please call our ************* Team.
  Thank you for contacting PeopleFinders.com.
  
  
  Best regards,
  PeopleFinders *************
  *****************************************************************
  **************
  Mon-Fri 7:00AM-6:00PM (PST)
  Sat-*****:00AM-3:30PM (PST)
  
  
  PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.
  

  Customer Answer

  Date: 04/01/2024

  I am rejecting this response because: My dispute through PayPal was denied, but I still feel that PeopleFinders business practices are deceptive.  They bury the fact that you are signing up an expensive monthly charge deep in a user agreement that they know that the majority of people will not read.  And even though I cancelled the subscription the same day as the charge posted they refuse to give me a refund.  ************ was of no use to me.  It did not find the phone number I was looking for and what it did return was random and had no connection to what I was searching for.  They say they cannot offer a refund because I opened a case with PayPal, but even though that case is closed they refuse to give a refund.
  

  Business Response

  Date: 04/02/2024

  Hello,
  
  We apologize for the inconvenience. When you signed up for our services you agreed to our Terms of Service. When an account is closed for Chargeback we are unable to assist with any refunds. We would have been more than happy to help if we were contacted first. Please review the Terms of Service that you agreed to at the time of purchase for more information about refunds or other policies.
  
  Best regards,
  PeopleFinders Customer Care
  *****************************************************************
  **************
  Mon-Fri 7:00AM-6:00PM (PST)
  Sat-*****:00AM-3:30PM (PST)
  
  
  PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

  Customer Answer

  Date: 04/03/2024

  I am rejecting this response because: PeopleFinders is a deceptive service.  They provide no recourse if their services are incorrect.  My search results returned results that were totally unrelated and of no use to me.  They also bury in their User Agreement that you are signing up for an expensive monthly service.  When I received the first charge I immediately cancelled and disputed the charge with PayPal, but they refused to refund the charge.  I would definitely steer away from this company. Signing you up for an expensive monthly charge without properly informing you what you are getting into seems to be part of their business model, so buyer beware.

   

  
  

• Initial Complaint

  Date:03/25/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Online add is misleading. Makes you think it's .95 for a simple search and then they charge you more for a second subscription that's not even made known to you until after you are charged.

  Business Response

  Date: 03/29/2024

  Hello,
  
  At the time of purchase you chose to receive a discounted price for signing up for a 3 day trial to our Monthly Membership. You had the option to cancel this membership trial at any time on the website, via email, or with a representative over the phone. We have received your cancellation after the 3 day trial has ended. We have removed the auto-renewal for this membership and you will not be billed going forward. The membership fee is non-refundable. Your membership will expire automatically and you may utilize the service until then by logging into your account.
  
  
  Please review the Terms of Service that you agreed to at the time of purchase for more information about refunds or other policies.
  **********************************************
  
  Thank you for contacting PeopleFinders.com.
  
  Best regards,
  PeopleFinders Customer Care
  *****************************************************************
  **************
  Mon-Fri 7:00AM-6:00PM (PST)
  Sat-*****:00AM-3:30PM (PST)
  
  
  PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

• Initial Complaint

  Date:03/25/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I subscribed to peoplefinder on March 18th of 2024, with a free trial of 3 days. I used their database once. I found their services unsatisfactory. I cancelled the membership on the date of subscription, March 18th, 2024. On March 21st I was billed $24.95. I have written complaints to Peoplefinder and PayPal, requesting a refund. Both claims were denied. Peoplefinder claims I had two memberships and I only cancelled one. I don't know how I could have signed up for 2 memberships with one registration form. As I stated, I only used the membership database one time. I would like my money back, but also to warn others about this fraudulent company.

  Business Response

  Date: 03/28/2024

  Hello,
  
  Your account has been permanently closed. We have found that you have already contacted your bank or ******************* and filed a dispute. Often, due to the dispute, you are given a conditional refund by your bank; therefore we cannot offer you a refund. Please allow time for your financial institution to review the charges for validity. Usually this process will take a few billing cycles and they will notify you of the outcome via mail. You will now need to follow their policies and procedures regarding these charges.
  
  If you have any questions or need further assistance, please call our ************* Team.
  Thank you for contacting PeopleFinders.com.
  
  
  Best regards,
  PeopleFinders *************
  *****************************************************************
  **************
  Mon-Fri 7:00AM-6:00PM (PST)
  Sat-*****:00AM-3:30PM (PST)
  
  
  PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.
  

  Customer Answer

  Date: 03/28/2024

  I am rejecting this response because: Based on PeopleFinders response to PayPal, my claim was denied. I continue in my belief they are a fraudulent company. They make their processes difficult to navigate and confusing so as to steal money.
  

  Business Response

  Date: 04/02/2024

  Hello,
  
  We apologize for the inconvenience. When you signed up for our services you agreed to our Terms of Service. When an account is closed for Chargeback we are unable to assist with any refunds. We would have been more than happy to help if we were contacted first. Please review the Terms of Service that you agreed to at the time of purchase for more information about refunds or other policies.
  
  Best regards,
  PeopleFinders Customer Care
  *****************************************************************
  **************
  Mon-Fri 7:00AM-6:00PM (PST)
  Sat-*****:00AM-3:30PM (PST)
  
  
  PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

  Customer Answer

  Date: 04/02/2024

  I am rejecting this response because: I did contact them first and they refused to refund the amount I was charged. Paypal and BBB were responses to their apathy.
  

  Business Response

  Date: 04/03/2024

  Hello,
  
  Your account has been permanently closed. We have found that you have already contacted your bank or ******************* and filed a dispute. Often, due to the dispute, you are given a conditional refund by your bank; therefore we cannot offer you a refund. Please allow time for your financial institution to review the charges for validity. Usually this process will take a few billing cycles and they will notify you of the outcome via mail. You will now need to follow their policies and procedures regarding these charges. We would have been more than happy to offer you a courtesy refund if you had contacted us first for assistance. 
  
  If you have any questions or need further assistance, please call our ************* Team.
  Thank you for contacting PeopleFinders.com.
  
  
  Best regards,
  PeopleFinders *************
  *****************************************************************
  **************
  Mon-Fri 7:00AM-6:00PM (PST)
  Sat-*****:00AM-3:30PM (PST)
  
  
  PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

  Customer Answer

  Date: 04/03/2024

  I am rejecting this response because: I contacted Peoplefinder before contacting the credit card company and paypal. Peoplefinder denied the claim first, forcing me to take further actions. This company never had any intention of making this right. Paypal is siding with them so I also must cancel my paypal account for denying the claim. BBB is to alert others to the scam which is this company called Peoplefinder. 
  

• Initial Complaint

  Date:03/23/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The peoplefinders.com website charged me ***** I didnt even use their service so I am not sure how they got my information to charge it I am going to contact my bank but I want the business contacted and want them to return the money because this is not right this is theft.

  Business Response

  Date: 03/26/2024

  Hello,
  
  When you signed up with Peoplefinders, you agreed to our Terms of Service and agreed to be billed for the services you selected, which may include recurring membership fees. You have the option to cancel your membership at any time either through your account on our site, via email, or over the phone with our customer service team. For this reason, we do not provide refunds.
  
  Circumstances that do not qualify for a refund include, but are not limited to:
  You did not get the results you expected
  Your search results were inaccurate
  Your search did not return results
  Your trial period ended and you were charged for a full month
  You failed to cancel before your membership renewed
  
  Click here to review our Terms of Service
  
  If you believe you may qualify for an exception to our refund policy, you may call our ************* team at the number below during our business hours.
  Please have the email address on the account or your card number ready so we can locate the charge.
  
  **************
  Mon-Fri 7:00AM-6:00PM (PT)
  Sat-*****:00AM-3:30PM (PT)
  
  Best regards,
  PeopleFinders *************
  
  
  ********************** is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.
  

• Initial Complaint

  Date:03/07/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Peoplefinders.com has not removed my information as per many CCPA requests over the prior two (2) weeks. Information is being displayed at:************************************************************************************************************************************

  Business Response

  Date: 03/13/2024

  Hello,
  
  Our records indicate we have already assisted you with this matter. We have submitted a request to remove your listing. Please allow ***** hours for this to **************.
  
  Make sure you clear your browser cache and initiate a new search when verifying removal. 
  
  If you have any questions or need further assistance, please respond to this email.
  Thank you for contacting PeopleFinders.com.
  
  Best regards,
  PeopleFinders Customer Care
  *****************************************************************
  **************
  Mon-Fri 7:00AM-6:00PM (PST)
  Sat-*****:00AM-3:30PM (PST)
  
  
  PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

  Customer Answer

  Date: 03/16/2024

  I am rejecting this response because:

  It has been over four (4) days since Peoplefinders.com responded that my information would be removed in ***** hrs (1-2 days).  My information is still displaying at the original provided URL in this BBB complaint:

  ********************************************************************************************************************************************************

  Please ask them to manually (if necessary) and permanently delete my information.

  
  
  
  

   

  
  

  Business Response

  Date: 03/26/2024

  Hello,
  
  We have submitted a request to remove your listing. Please allow ***** hours for this to **************.
  
  Make sure you clear your browser cache and initiate a new search when verifying removal. 
  
  If you have any questions or need further assistance, please respond to this email.
  Thank you for contacting PeopleFinders.com.
  
  Best regards,
  PeopleFinders Customer Care
  *****************************************************************
  **************
  Mon-Fri 7:00AM-6:00PM (PST)
  Sat-*****:00AM-3:30PM (PST)
  
  
  PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

  Customer Answer

  Date: 04/01/2024

   
  I have spend weeks trying to have my information removed unsuccessfully.  Following its removal, it has re-appeared and still appears on partner sites.   Peoplefinders has not followed its process.