Complaints

This profile includes complaints for Poshmark.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Poshmark.com

  203 Redwood Shores Pkwy Fl 8 Redwood City, CA 94065-1198

• 

  Poshmark

  305 1008 Homer St Vancouver, BC V6B 2X1

• 

  Poshmark.com

  203 Redwood Shores Pkwy 8th Floor Redwood City, CA 94065

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/01/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  It's been over 2 months... I have paid for my items... have not received a thing...

  Business Response

  Date: 03/07/2025

  Poshmark appreciates you bringing this case to our attention. Upon further investigation, a response has been sent to the user via email. 

  For any additional questions or concerns, it is highly recommended that the user engages directly with our team via email at ********************************************************. 
  
  Regards, Poshmark Client Service
  

  
  

• Initial Complaint

  Date:03/01/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a complaint about Poshmark service. The TWO orders I have placed have both had issues and never made it to me. One package was probably stolen by **** while in transit and the other was shipped incorrectly and therefore never made it. THIS IS NO WAY TO OPERATE A BUSINESS. ZERO reliability from the Poshmark platform.

  Business Response

  Date: 03/06/2025

  Poshmark appreciates you bringing this case to our attention. Upon further investigation, a response has been sent to the user via email. 

  For any additional questions or concerns, it is highly recommended that the user engages directly with our team via email at ********************************************************. 
  
  Regards, Poshmark Client Service
  

  
  

• Initial Complaint

  Date:02/27/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tried to verify 2 different bank accounts and ********************** has made 3 withdrawals from such accounts for a total of $960. $320 each. Supposedly they were not going to withdraw any money and only were going to verify funds. Was told it was only temporary. There has been no answer to emails and no phone number to reach customer service.

  Business Response

  Date: 03/06/2025

  Poshmark thanks you for bringing this matter to our attention. We will never contact you to request your personal account information. A simple way to check whether a request is legitimate or not is to look at the email address domain and make sure it is directly from Poshmark.com (e.x. not from support.poshmark.com).

  
  If you have entered your credit card or billing information outside of our platform, we strongly recommend that you contact your credit card company and inform them that your card details may have been compromised. We take these problems seriously, and we will do everything we can to make the platform a trusted and secure place. 

  
  If you have any questions or would like to learn more about Phishing, please refer to the following resources from our Support Center:
  What is a Phishing Email: support.poshmark.com/s/article/370319397
  What should I do if I received a Phishing Email: support.poshmark.com/s/article/939021762?language=en_US
  
  Regards, Poshmark Client Service
  

  
  

• Initial Complaint

  Date:02/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a bundle of three items from a seller on Poshmark. Im not a regular shopper on the site, but I was excited to receive these. They arrived quickly and were well packed. Unfortunately, one item was damaged. It was packaged well, but I understand that sometimes things happen.I contacted Poshmark the same day it was delivered and uploaded pictures showing the damage. Before a Poshmark representative even responded, the seller commented on the conversation, stating that the item didnt need to be returned and that they would credit me the value. It was only a $10 itemno harm, no foul.Unfortunately, Poshmark couldnt handle that. They ignored the sellers message and instead offered me a $5 credit to use on their site. I didnt understandif the seller had already offered me a $10 credit to my ******, why would I accept $5 off another Poshmark order?I asked for the $10 credit, but Poshmark refused. Now, to get the full credit, Im required to return the item. I dont mind doing that, but I believe the seller will have to pay the return shipping for a damaged product they cant use or resell. Why not just give me the $10 credit?Both the seller and I have gone back and forth with Poshmark representatives for three days now. We are in agreementjust issue the creditbut Poshmark refuses, claiming they cant do this. This is an absurd business practice. I just want my $10 refund. The seller has been great but Poshmark has been frustrating.

  Business Response

  Date: 03/06/2025

  Poshmark appreciates you bringing this case to our attention. Upon further investigation, a response has been sent to the user via email.

  For any additional questions or concerns, it is highly recommended that the user engages directly with our team via email at ********************************************************. 
  
  Regards, Poshmark Client Service
  

  
  

• Initial Complaint

  Date:02/27/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Better Business Bureau,I am filing a complaint against Poshmark regarding an unauthorized charge of $20 for a ************************** I was neither informed about this charge in advance nor did I authorize it. Upon noticing the charge, I reached out to Poshmarks support team to request a full refund, but my concern has not been resolved.Charging customers without clear authorization or notification is an unfair business practice. I am requesting the Better Business Bureaus assistance in addressing this matter and ensuring that Poshmark takes appropriate steps to prevent unauthorized charges in the future.I appreciate your time in reviewing my complaint and look forward to your guidance on next ********** regards,*****

  Business Response

  Date: 03/05/2025

  Poshmark appreciates you bringing this case to our attention. Upon further investigation, a response has been sent to the user via email. 

  For any additional questions or concerns, it is highly recommended that the user engages directly with our team via email at ********************************************************. 
  
  Regards, Poshmark Client Service
  

  
  

  Customer Answer

  Date: 03/05/2025

   
  Complaint: 22997207
  
  I am rejecting this response because: On January 30th, 2025, I unknowingly signed up for this service, and on February 6th, 2025, I was charged $20 without prior notification or explicit authorization. At no point did Poshmark send an email, notification, or alert informing me that the free trial was ending and that I would be charged. This lack of transparency and notification is an unfair business practice and demonstrates bad faith on their part.
  
  I contacted Poshmark support to dispute the charge and request a refund. Their response stated that they do not issue refunds and that it was my responsibility to cancel before the trial ended. However, at no point was I notified that the trial was ending, nor was I given a clear and fair opportunity to opt out before being charged. It is standard industry practice for subscription-based services to send reminder emails or alerts before initiating billing, yet Poshmark failed to do so. This is misleading and deceptive.
  
  Furthermore, their refusal to issue refunds, even in cases where customers were not properly notified, indicates predatory billing practices that prioritize profit over consumer fairness. I believe this violates fair business practices and consumer protection principles.
  
  I am requesting that Poshmark issue a full refund of the $20 charge and improve its customer notification system to ensure users are informed before being billed.
  
  Thank you for your time and attention to this matter.
  Sincerely,
  
  ***** *******

  Business Response

  Date: 03/10/2025

  Upon further investigation, our Poshmark Support team has provided the user with details in regards to this issue. This case has come to a conclusion. 
  
  Regards, Poshmark Client Service
  
  

• Initial Complaint

  Date:02/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I wanted to sell some cowboy boots I received for Christmas. The boots are priced at $645.00. A co-worker mentioned Poshmark for sel**ng name brand items so I downloaded the app**cation, made an account and **sted my item for sale at $600.00 for the brand new boots. I received a message saying congratulations, someone has purchased your item. Please copy and paste ** k to continue with process and it order to verify bank information for you to receive funds for the sale. I provided my information and they authenticated the information. Once all that took place, I ended up being charged $320.00 from my chime bank account. Once I rea**zed that occurred, I reached out to chime to file a dispute which was. Pointless because they have not helped any. I also contacted Poshmark thru email as they do not have a contact number. I told them what occurred and it seems **ke no one cares about my fraudulent activity.. I did purchase anything from them I was sel**ng my item and I ended ho getting scammed by money taken out of my account in the amount of $320.00 Ive contacted them twice about the issue and I have not had any luck. Im very frustrated that my money stolen for something I didnt even buy as I wasnt buying anything from them.

  Business Response

  Date: 03/05/2025

  Poshmark thanks you for bringing this matter to our attention. We will never contact you to request your personal account information. A simple way to check whether a request is legitimate or not is to look at the email address domain and make sure it is directly from Poshmark.com (e.x. not from support.poshmark.com).

  
  If you have entered your credit card or billing information outside of our platform, we strongly recommend that you contact your credit card company and inform them that your card details may have been compromised. We take these problems seriously, and we will do everything we can to make the platform a trusted and secure place. 

  
  If you have any questions or would like to learn more about Phishing, please refer to the following resources from our Support Center:
  What is a Phishing Email: support.poshmark.com/s/article/370319397
  What should I do if I received a Phishing Email: support.poshmark.com/s/article/939021762?language=en_US
  
  Regards, Poshmark Client Service
  

  
  

• Initial Complaint

  Date:02/26/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought 3 items on an online auction, all of them claimed to be in brand new condition, all of them being defective, I file a complain with the seller and online platform, Poshmark,Nothing happen and I was told one money was released to the seller they could do anything.

  Business Response

  Date: 03/05/2025

  Poshmark appreciates you bringing this to our attention. Upon further investigation, the user did not file a formal return case on the Poshmark App. 

  As stated within Poshmarks policy found here ******************************************* a user may report any issues within 3 days from date of delivery. Since the 3 day timeframe had passed, the funds were released to the seller. This action is irreversible and a return is no longer qualified. 

  Any additional questions or concerns can be emailed to our team directly at ********************************************************. 
  
  Regards, Poshmark Client Service
  

  
  

• Initial Complaint

  Date:02/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a seller having a complaint against Poshmark and Poshmark Support.Order 67ac4b2921aOac708948a91c|Tracking # ********************** Poshmark refuses to intercept this package and return it to me, the seller, after the buyer declined to receive it and requested to be hold at **** eight full days ago. According to online forums this is a tactic that buyers use to get around Poshmark strict return policy when they change their mind about a purchase. Poshmark doesnt allow returns unless the item received is not as described in the listing. But if a buyer refuses delivery thought **** indefinitely, **** eventually returns the package to the sender. The order is never delivered/fulfilled. I reached out to Poshmark Support five days after the buyer declined delivery to give them visibility of the issue. I thought that was a good amount of time given that Poshmark is required to release the earnings to the seller after three days of the delivery date. In this case the buyer declined the delivery. Some might argue that that rule should also apply if the package is undeliverable due to an intervention/request from the buyer. 8 days after the buyer declined delivery I reached out to PM support again looking for a solution, either to have the funds to be released, or to have the package sent back to me as soon as possible. Through the **** service Package Intercept at a cost of $18.35 Poshmark could return this package to me immediately, instead of waiting till the *********** decides to return the package by themselves. I suggested this to Poshmark Support and they refused to take part in the issue. Instead, they expect me to wait for three weeks after the package was sent, and over two weeks after the delivery was declined by the buyer, to even take a look at the case and work on a resolution. This situation is a loophole in the Poshmark return policy that affects buyers exclusively. Situations like this prevent sellers from getting paid at the agreed upon time

  Business Response

  Date: 03/05/2025

  Poshmark appreciates you bringing this case to our attention. Upon further investigation, a response has been sent to the user via email. 

  For any additional questions or concerns, it is highly recommended that the user engages directly with our team via email at ********************************************************. 
  
  Regards, Poshmark Client Service
  

  
  

• Initial Complaint

  Date:02/25/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Poshmark continues to run a platform that facilitates fraud and harm to their sellers. Recently a packaged was delayed with being scanned and I followed their instructions to remedy the issue, the $685 order got shipped and started tracking and then they allowed it to be cancelled. I presented the email that shows I followed their instructions as well a sent them a copy of their policy that states delayed orders cannot be cancelled. They cancelled it anyways. Im not out $685 and they refuse to release my funds. I will not be available for a return as my family member has passed away and will be gone. Poshmark in their cruelty does or care and continues to withhold my money.

  Business Response

  Date: 03/05/2025

  Poshmark appreciates you bringing this case to our attention. Upon further investigation, a response has been sent to the user via email. 

  For any additional questions or concerns, it is highly recommended that the user engages directly with our team via email at ********************************************************. 
  
  Regards, Poshmark Client Service
  

  
  

  Customer Answer

  Date: 03/05/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Please do better about protecting your seller so there is not further escalation. 
  
  Sincerely,
  
  ****** J

• Initial Complaint

  Date:02/25/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Please help I am old and I made a mistake by putting my now closed savings account on my ********************** I sent the direct deposit almost a month ago when I realized I made that mistake I reached out immediately I have not gotten any response and I need my money I have the correct account it should go to . I reached out to my bank they told me to reach out Poshmark its been processing for so long I need to know when my money we be able to redeem I reached out nothing my rent is almost due and if I dont pay it I will be homeless

  Business Response

  Date: 03/03/2025

  Poshmark appreciates you bringing this case to our attention. Upon further investigation, a response has been sent to the user via email. 

  For any additional questions or concerns, it is highly recommended that the user engages directly with our team via email at ********************************************************. 
  
  Regards, Poshmark Client Service
  

  
  

  Business Response

  Date: 03/03/2025

  Poshmark appreciates you bringing this case to our attention. Upon further investigation, a response has been sent to the user via email. 

  For any additional questions or concerns, it is highly recommended that the user engages directly with our team via email at ********************************************************. 
  
  Regards, Poshmark Client Service