Drop Shipper Mailing Services
Jerry (001) - YASFBARAThis business is NOT BBB Accredited.
Find BBB Accredited Businesses in Drop Shipper Mailing Services.
Complaints
Customer Complaints Summary
- 90 total complaints in the last 3 years.
- 35 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:10/19/2024
Type:Delivery IssuesStatus:UnresolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Ordered a replacement battery for my cordless vacuum. Spent $64.78 only to recieve a small package with two ear plugs in it. The order was 113-4562297-1921041 through ****** shopping.Business Response
Date: 10/22/2024
Hello there,
Thank you for reaching out regarding your order. I appreciate your concerns and the opportunity to assist you.
After reviewing your statement, I want to clarify that we do not sell cordless vacuum or any similar products. Our website, *************, specializes in TV antennas.
If you ordered this product from a different company, I recommend contacting them directly for assistance with your return and refund.
If you have any questions about our products or services, please feel free to ask. Were here to help!
Best regards,
Team RewaveBusiness Response
Date: 10/24/2024
Hello there,
Thank you for your message.
We want to clarify that the address on the shipping label is not ours.
Should you have any question, please let me know.
Best regards,
Team Rewave
Initial Complaint
Date:10/19/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
First- every reply to a complaint by this seller says that they only sell antennas-- BBB should look into why every complaint has the return address of this individual on their package. There is either some one using their name and address or this seller is lying to beat the system. I thought I was buying tour merchandise that had become out of stock at the Twenty One Pilots concert I was attending, the website copied all the material that was being sold in the venue. Once receiving the material I see that is not what was at the concert, not as pictured on the website, is terribly cheaply made, and copies all the Twenty One Pilots imaging without permission. I am not out 120 dollars because this is terrible product and not even legitimate.Business Response
Date: 10/22/2024
Hi there,
Thank you for bringing this to our attention. We take complaints seriously and will investigate the issues you've raised regarding the sellers practices and product authenticity. Your feedback is valuable, and we will ensure it is addressed appropriately. Please provide any additional details you may have, and we will work towards a resolution.
Best regards,
Team Rewave
Customer Answer
Date: 10/22/2024
I am rejecting this response because:
I do not have the means to reach the business owner directly and resolve the issue. The e-mail address provided on the website is non existent. I am seeking refund of 119 dollars for the unlicensed, poor quality, copy cat twenty one pilots merchandise that was sent through the address of this business.Business Response
Date: 11/04/2024
Hello there,
Thank you for reaching out. Im sorry to hear about the issues youve encountered. I want to assist you in resolving this matter. Could you please provide more details about the item you received? Knowing the specific product will help us address your refund request more effectively.
Looking forward to your reply.
Best,Team Rewave
Initial Complaint
Date:10/17/2024
Type:Service or Repair IssuesStatus:UnresolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On September 22, 2024 I placed an order with this business; operating as ************. The return address was ***************************************************************. The order contained three tops: 1) ******************************** Painting Printed Irregular Top; 2) Glitter Treble Cleff Gradient Asymmetric Flowy Tunic; 3) Women's Vintage Piano ***************** Print Linen Blend Flowy Tunic. The total amount paid was $70.17. The pictures online are stylish and awe inspiring; the names seem so fitting for the products pictured. The package containing the tops arrived on October 12, 2024. My friend and I were so excited to get our tops; we were wearing them to a jazz concert. I pulled my top out (Glitter Treble Clef) and to both of our surprise the top was neither asymetrical nor had any hint of glitter. In fact it looked as though it was a crop top. Her experience did not give any further comfort since her top (Vintage Piano) fit more like a potato sack and the sleeves did not gather as shown in the website photo. The third top also looked like it was missing material. I reached out to the company on the evening of October 15, 2024 via email at ********************* In my email I asked for an immediate refund and further explained my disappointment in the quality of the items. In addition, I asked for a return lable for the merchandise. Later on that evening I received the following response: Sorry for answer so late, If that please returned that to our warehouse, show us the tracking number and you will get full refund (not contain the shipping charge for back to us ).Our warehouse address:*************************************************************************************************************************************************************** Code:511446 Phone: *************** Contace person: Mr *** The cost of mailing the items to the warehouse address costs more than what I paid for the item and they do not seem to want be accountable. In my eyes the products they are advertising accounts false advertisment.Business Response
Date: 10/18/2024
Hello there,
Thank you for reaching out regarding your order. I appreciate your concerns and the opportunity to assist you.
After reviewing your statement, I want to clarify that we do not sell clothes or any similar products. Our website, *************, specializes in TV antennas.
If you ordered this product from a different company, I recommend contacting them directly for assistance with your return and refund.
If you have any questions about our products or services, please feel free to ask. Were here to help!
Best regards,
Team RewaveCustomer Answer
Date: 10/18/2024
The package received is in the photo attached. The return address shown on the package was used in a ****** search to find the name of the business.Business Response
Date: 10/22/2024
Hello there,
Thank you for reaching out regarding your order. I appreciate your concerns and the opportunity to assist you.
After reviewing your statement, I want to clarify that we do not sell clothes or any similar products. Our website, *************, specializes in TV antennas.
If you ordered this product from a different company, I recommend contacting them directly for assistance with your return and refund.
If you have any questions about our products or services, please feel free to ask. Were here to help!
Best regards,
Team RewaveInitial Complaint
Date:10/16/2024
Type:Delivery IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Package arrived from Jerry (001)- yasfbara. Did not order anything from this person. Address is coming from ************************************************************* returning to senderBusiness Response
Date: 10/17/2024
Hello there,
Thank you for contacting us.
In order to solve this issue, could you tell us your full name and the email address that the customer used when making this purchase? Lastly, please provide us with the name of the product that arrives.
We'll be waiting for your reply.Team Rewave
Customer Answer
Date: 10/17/2024
I am rejecting this response because:
I did not order anything from them. I looked up this company and saw many posts related to scamming. So i will not provide them with any of my information. I will be returning the package unopened with return to sender on it.Business Response
Date: 10/18/2024
Hello there,
Thank you for getting in touch. I understand your concerns and apologize for any confusion caused. We take such matters seriously, and we want to help resolve this situation as quickly as possible.
To better assist you, could you please provide any details regarding the package, such as the tracking number, sender information, or any other identifying details? This will help us investigate further and ensure that any potential issues are addressed appropriately.
Thank you for your patience, and please let us know how we can assist further.
Best regards,
The Rewave TeamCustomer Answer
Date: 10/18/2024
I am rejecting this response because:
I already sent in back in the mail.Initial Complaint
Date:10/16/2024
Type:Product IssuesStatus:UnresolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Boom box ordered several months ago. Never received item and assumed it never coming. Received item Oct 13 in ***** wrapper, no info enclosed. Cannot trace credit card payment. Item does not work with my phone. Asking for refund. Order may have been placed in wife's name, ***** *****.Business Response
Date: 10/17/2024
Hello there,
Thank you for reaching out regarding your order. I appreciate your concerns and the opportunity to assist you.
After reviewing your statement, I want to clarify that we do not sell Boom Box or any similar products. Our website, getrewave.com, specializes in TV antennas.
If you ordered this product from a different company, I recommend contacting them directly for assistance with your return and refund.
If you have any questions about our products or services, please feel free to ask. We’re here to help!
Best regards,
Team RewaveBusiness Response
Date: 10/18/2024
Hello there,
Thank you for reaching out with your concerns. We understand that the situation is confusing, and we’d like to clarify everything.
First, we want to emphasize that getrewave.com is not associated with the seller of the products in question. The name and address on the shipping label might be coincidental or could be the result of a mistake or fraudulent activity. It’s possible that someone else used our name or address in an attempt to mislead customers.
Please note that we take these matters very seriously and are currently investigating how this could have happened. However, we can confirm that we do not sell or ship any products similar to what the customer has described, nor do we have any affiliation with the seller that the consumer mentioned.
If you received this package from us and believe it was an error, please feel free to reach out with any further details, and we’ll do our best to assist.
We appreciate your understanding and patience in this matter.
Best regards,Initial Complaint
Date:10/05/2024
Type:Delivery IssuesStatus:UnresolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I placed an order on the ******* website for a winter pool cover on Sept ******* with expected delivery date of Oct 2, 2024. When my order did not arrive on Oct 2, 2024 I contacted ******* **************** to let them know I was not aware at the time of my purchase that it would be coming from *****. I only found that information when tracking my package that last update shown the package had gone through customs then was given **** tracking label and turned over to ******* ******* on Oct.1, 2024. No **** tracking information given only showing in transit status. On Oct 5, 2024 I received notice that my order had arrived at my PO box ready for pickup. I went to my PO box there was a padded envelope approx 6"x6" with 2 shirt buttons inside addressed from this business. I did not nor ever ordered from this person and don't know how they have my physical address when I only use PO box for mail but did use my physical address for the ******* order mentioned yet this was addressed to that same physical address but sure post delivered to my PO box without that included in address label stall? This could be just weird coincidence of this strange mailing arriving on same day as an undelivered expected package is not showing delivered but was not available for pickup when I arrived and instead found this envelope with 2 shirt buttons from unknown sender? I really hope this is not my intended ******* order in SCAMMED version! Please refund immediately! I did not receive my pool cover ordered and can't wait any longer, I must reorder immediately from reputable company located in U.S. Thank you. Note: Something very suspicious with this many complaints mirror of one another about this seller/address! Please take action and stop them!Business Response
Date: 10/07/2024
Hello there,
Thank you for reaching out regarding your order. I appreciate your concerns and the opportunity to assist you.
After reviewing your statement, I want to clarify that we do not sell winter pool cover or any similar products. Our website, getrewave.com, specializes in TV antennas.
If you ordered this product from a different company, I recommend contacting them directly for assistance with your return and refund.
If you have any questions about our products or services, please feel free to ask. We’re here to help!
Best regards,Team Rewave
Customer Answer
Date: 10/11/2024
I am rejecting this response because:
Your response is the same response that I see you have sent in excess of at minimum 50 complaints prious to mine. How does 1 random address get so many deliveries made from it that you have no knowledge of? Something very suspicious that should want resolved by yourself at some point rather than your generic responses growing in volume constantly and continuously. An investigated rather than complaints should be escalated after such pattern has established so obviously evident of questionable nature involved.Business Response
Date: 10/18/2024
Hello there,
Thank you for reaching out to us. I appreciate your concerns and the opportunity to assist you.
Upon reviewing your message, I want to clarify that we do not sell winter pool covers or any similar products. Our website, getrewave.com, specializes in TV antennas and related accessories. We are not affiliated with Walmart or any other retailer, and we do not carry the products mentioned in your inquiry.
If you purchased this item from a different company, I recommend contacting them directly for assistance with your return and refund.
Should you have any questions about our products or services, please don’t hesitate to ask. We’re here to help!
Best regards,
The Rewave TeamInitial Complaint
Date:10/03/2024
Type:Product IssuesStatus:UnresolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received the product (Wizard of Oz knock off **** shoes) in the wrong size. All I want is a refund or an exchange in the correct size. I have not been able to contact the seller. No invoice was sent with this product.Business Response
Date: 10/07/2024
Hello there,
Thank you for reaching out regarding your order. I appreciate your concerns and the opportunity to assist you.
After reviewing your statement, I want to clarify that we do not sell shoes/aparell or any similar products. Our website, *************, specializes in TV antennas.
If you ordered this product from a different company, I recommend contacting them directly for assistance with your return and refund.
If you have any questions about our products or services, please feel free to ask. Were here to help!
Best regards,Team Rewave
Business Response
Date: 10/10/2024
Hello there,
Thank you for reaching out regarding your order. I appreciate your concerns and the opportunity to assist you.
After reviewing your statement, I want to clarify that we do not sell shoes/apparel or any similar products. Our website, *************, specializes in TV antennas.
If you ordered this product from a different company, I recommend contacting them directly for assistance with your return and refund.
If you have any questions about our products or services, please feel free to ask. Were here to help!
Best regards,Initial Complaint
Date:09/30/2024
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Sept 12, 2024, i ordered 3 Cast view HDMI plugin, to try and direct my TV to a cheaper price each month, however I don't need decided to go too something else, after receiving the Product a few days ago, I decided to RETUNT the product for refund, can't get the Company to send me return Information.I WILL BE HAPPY TO PAY FOR POSTAGE, BUT NEED THE REFUND LISTED BELOW.Business Response
Date: 10/02/2024
Thank you for reaching out regarding your order. I appreciate your concerns and the opportunity to assist you.
After reviewing your statement, I want to clarify that we do not sell the Cast View HDMI plugin or any similar products. Our website, *************, specializes in TV antennas and related items.
If you ordered this product from a different company, I recommend contacting them directly for assistance with your return and refund.
If you have any questions about our products or services, please feel free to ask. Were here to help!
Best regards,Team Rewave
Initial Complaint
Date:09/30/2024
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Keep getting stickers that are bug repellentBusiness Response
Date: 10/02/2024
Hello there,
Thank you for reaching out regarding your order. I appreciate your concerns and the opportunity to assist you.
After reviewing your statement, I want to clarify that we do not sell stickers or any similar products. Our website, *************, specializes in TV antennas.
If you ordered this product from a different company, I recommend contacting them directly for assistance with your return and refund.
If you have any questions about our products or services, please feel free to ask. Were here to help!
Best regards,
Team RewaveInitial Complaint
Date:09/30/2024
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Ordered by mistake and can not get return authorization form and refund information. None of this information is available with no phone number available to contact them. No order number was given so have nothing to reference. Just received (9-28-2024) with no paper work or invoice. I would put this business as a scam type. Ordered dog training equipment and not what it was said to be.Would like to return at no cost and full refund.Business Response
Date: 10/02/2024
Hello there,
Thank you for reaching out regarding your order. I appreciate your concerns and the opportunity to assist you.
After reviewing your statement, I want to clarify that we do not sell dog training equipment or any similar products. Our website, *************, specializes in TV antennas.
If you ordered this product from a different company, I recommend contacting them directly for assistance with your return and refund.
If you have any questions about our products or services, please feel free to ask. Were here to help!
Best regards,Team Rewave
Jerry (001) - YASFBARA is NOT a BBB Accredited Business.
To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.
Why choose a BBB Accredited Business?BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.