Internet Marketing Services
Blackhawk Network Holdings, Inc.Headquarters
Reviews
This profile includes reviews for Blackhawk Network Holdings, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 1,978 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromKeith P
Date: 06/19/2025
1 starI received a card from them as part of a settlement. I fell for a scam email, paid with this card and attempted to dispute the charge. While hard to find a way to reach them, phone **** seemed on the ball once contacted, however in 4 attempts to dispute the charge in no case did the *** honor next step commitments and all emails regarding how to dispute were unactionable- referring to nonexistent links etc. It's unclear if I ever was able to create a dispute. In the end I wonder if this is a firm or a "Nigerian Prince" type con. While never able to figure out how to get customer service from this firm, my financial loss was modest. Thank goodness I had no material financial relationship with them
Blackhawk Network Holdings, Inc.
Date: 06/24/2025
Dear *****, thank you for sharing your feedback. We're truly sorry to hear about the challenges you faced when attempting to dispute a charge on your settlement card. While we appreciate your recognition of our phone representatives, we regret that the follow-up steps were unclear and unresolved. Weve sent you an email to gather more details so we can look into this further and assist you directly.Warm Regards,**** *.The Blackhawk Network Customer Service Team ****************************Review fromElizabeth P
Date: 06/16/2025
1 starPATHETIC OVERALL. I will never even dream of attempting to upload/reload any amount to Chase ever again, The whole system reeks of vulnerability, unknowables, and ****** as all get out to even click into the email that I received for your survey purposes.Blackhawk Network Holdings, Inc.
Date: 06/17/2025
Dear *********,Thank you for sharing your concerns. We're sorry to hear about your experience and take your feedback seriously. To better understand and resolve the issues you mentioned, weve sent you an email directly. We hope to have the opportunity to assist you further and address your concerns promptly.Warm Regards,**** *.The Blackhawk Network Customer Service Team ****************************Review fromDaniel D
Date: 06/11/2025
5 starsI called twice and both times the customer representatives were knowledgeable and courteous!!Blackhawk Network Holdings, Inc.
Date: 06/12/2025
Dear ******,Thank you for your kind words and 5-star review! We're thrilled to hear that both of your interactions with our customer service team were met with knowledgeable and courteous support. Providing a positive and professional experience is very important to us, and your feedback reinforces our commitment to excellent service.Warm Regards,**** *.The Blackhawk Network Customer Service Team ****************************Review fromWayne F
Date: 06/05/2025
3 starsI haven't received the ****** Tire Ecard that I was Site to get and no one seems to know where it is even though I received an email saying my rebate application was approved and I would receive am ecard within 2 to 3 days. So far I have received nothing. I have contacted ****************** and *** but no one has gotten back to me about this issue.Blackhawk Network Holdings, Inc.
Date: 06/06/2025
Hello ******,Thank you for sharing your experience. We're truly sorry for the frustration caused by the delay in receiving your ****** Tire eCard and the difficulty reaching support. Our team will be reaching out to you directly to assist and help resolve this as quickly as possible.Warm regards,******* *.The Blackhawk Network Customer Service Team ****************************Review fromNitsan W
Date: 06/04/2025
1 starBuyer beware! If you do not use your card by the expiry date they will not extend the date for you and will effectively STEAL your balance. Their terms and conditions apparently allow them to keep your money if you do not use the funds in time.Blackhawk Network Holdings, Inc.
Date: 06/06/2025
Hello Nitsan,Thank you for sharing your feedback. We're truly sorry to hear about your experience and understand how frustrating this must be. We take concerns like this seriously and would like the opportunity to look into your situation further. A member of our team will be reaching out to you directly to discuss the issue and work toward a resolution.Warm regards,******* *.The Blackhawk Network Customer Service Team ****************************Review fromJerril S
Date: 06/03/2025
5 starsGreat company!! And, HIGHLY RECOMMENDED!! They will take care of your needs most proper and efficiently. Keep up the good work ??????Blackhawk Network Holdings, Inc.
Date: 06/04/2025
Hello ******,Thank you so much for the kind words and recommendation! We're truly grateful for your support and are thrilled to hear that you had a positive experience with our service. It's always our goal to meet your needs promptly and efficiently. Your encouragement means a lot to our teamwe'll keep working hard to continue delivering the service you expect and deserve!Warm regards,******* *.The Blackhawk Network Customer Service Team ****************************Review fromJohn B
Date: 06/02/2025
1 starI received a gift card through a settlement. When I attempted to claim it through ***, I was given an error page. I attempted to call customer support and they were no help at all. They then opened an investigation and after weeks of no contact I was told they were going to ship me a physical card instead. Would never use this company again.Review fromAugustus P
Date: 05/30/2025
1 starAbsolutely terrible customer service - they emailed me a code to access the money they owed me on 5/27/25, but the card tied to that code expired in MARCH. they have given my a time frame of when to expect the card via email THREE times now, and each time I call they keep extending the time frame with no care in the world as to their client's experience.Review fromMelissa G
Date: 05/30/2025
1 starI wanted to get a new card because my previous card had expired. On the card, it said "funds do not expire" and the way to get a new card was also clearly explained in the terms in condition. Upon entering my card information, the automated system said "Card has expired (which was true) and fund will not be available anymore (which wasn't true). A customer service *** will say the same information." I wasn't given any option to contact customer service. I probably fumbled on the automated system for ***** minutes trying to find an option to contact customer service. When I finally found one randomly, the customer service *** (who was great) was able to resolve my request in less than 2 minutes. If I had listened to the automated system I would have lost $350.Blackhawk Network Holdings, Inc.
Date: 06/03/2025
Dear *******,Thank you for taking the time to share your experience. We sincerely apologize for the confusion and difficulty you encountered while navigating our automated system. We appreciate your feedback regarding the messaging and accessibility of live support, and we're glad to hear that our representative was able to resolve your issue promptly once connected. Please know that your comments have been shared with the appropriate teams to help us improve the experience for all customers moving forward.Warm Regards,**** *.The Blackhawk Network Customer Service Team ****************************Review fromFran M
Date: 05/29/2025
5 starsThe representative that assisted me was very friendly, helpful and professional. He was thoughtful and sensitive to my needs. I would definitely recommend them.Blackhawk Network Holdings, Inc.
Date: 05/30/2025
Hello ********,Thank you so much for your kind words! We're thrilled to hear that our representative provided you with friendly, professional, and thoughtful support. It means a lot to know we were able to meet your needs and leave a positive impression. Your recommendation is truly appreciated, and we're grateful for the opportunity to assist you.Warm regards,******* *.The Blackhawk Network Customer Service Team ****************************
Blackhawk Network Holdings, Inc. is BBB Accredited.
More InformationWhy choose a BBB Accredited Business?BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.