Internet Marketing Services
Blackhawk Network Holdings, Inc.Headquarters
Reviews
This profile includes reviews for Blackhawk Network Holdings, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 1,976 Customer Reviews
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Review fromElaine P
Date: 03/03/2025
5 starsThe customers service was great and agent took time to help me.
Blackhawk Network Holdings, Inc.
Date: 03/16/2025
Dear ******,Thank you for your kind words! We truly appreciate your 5-star review and are delighted to hear that our customer service team provided you with the support you needed. Ensuring a positive and helpful experience for our customers is always our priority. If you ever need assistance in the future, please don't hesitate to reach out.Warm Regards,**** *.The Blackhawk Network Customer Service Team ****************************Review fromMarie D
Date: 03/03/2025
4 starsSo far all is good . I hope I receive my card soon as I was told.Blackhawk Network Holdings, Inc.
Date: 03/04/2025
Hello *****,Thank you for your feedback! We're glad to hear everything has been going well so far. We understand how important it is to receive your card on time, and we appreciate your patience. If you have any questions or need further assistance, please don't hesitate to reach out. We hope you receive your card soon and have a great experience using it!Warm regards,******* *.The Blackhawk Network Customer Service Team ****************************Review fromJamie M
Date: 03/03/2025
5 starsI was avoiding contacting them about an issue with my card because I anticipated it being difficult to resolve. However, they were great. The representative listened to my issue and quickly understood how to resolve it.Blackhawk Network Holdings, Inc.
Date: 03/04/2025
Hello *****,Thank you for sharing your positive experience! We understand that reaching out for support can sometimes feel daunting, so we're glad to hear that our representative was able to listen, quickly understand your concern, and provide a smooth resolution. Your kind words mean a lot to us, and we truly appreciate you taking the time to leave this review. If you ever need assistance in the future, we're here to help!Warm regards,******* *.The Blackhawk Network Customer Service Team ****************************Review fromSANDY C
Date: 03/03/2025
2 starsI would appreciate more promptness with answering the calls and to also have someone that is relatable and knowledgeable. I feel like the customer service *** didn't really care.Blackhawk Network Holdings, Inc.
Date: 03/04/2025
Hello *****,We sincerely apologize for your experience and appreciate your feedback. Providing prompt and knowledgeable support is important to us, and we're sorry if we fell short of your expectations. Our team will be reaching out to you directly to address your concerns and work toward a resolution. Thank you for bringing this to our attentionwe value your input and the opportunity to improve.Warm regards,******* *.The Blackhawk Network Customer Service Team ****************************Review fromTrent P
Date: 03/03/2025
5 starsVery good, solved my issue great, very fast, not a robot!Blackhawk Network Holdings, Inc.
Date: 03/16/2025
Dear *****,We truly appreciate your 5-star review! We're glad to hear that your issue was resolved quickly and efficiently. Providing excellent service with a personal touch is always our goal, and your feedback reassures us that we are meeting that standard. If you ever need assistance in the future, please don't hesitate to reach out.Warm Regards,**** *.The Blackhawk Network Customer Service Team ****************************Review fromMatthew P
Date: 03/03/2025
5 starsEase of use. Customer support is very friendly. The online platform allows you to keep track of cards and to easily add them to your wallet seamlessly.Blackhawk Network Holdings, Inc.
Date: 03/16/2025
Dear *******,Thank you for your wonderful review! We are delighted to hear that you find our platform easy to use and that our customer support team has provided you with a friendly experience. Its great to know that our online tools help you seamlessly manage and track your cards. Your feedback is truly appreciated, and we look forward to continuing to provide you with excellent service.Warm Regards,**** *.The Blackhawk Network Customer Service Team ****************************Review fromLucy W
Date: 03/03/2025
5 starsVery useful service, was able to resolve my concerns smoothly, highly recommend to a friendBlackhawk Network Holdings, Inc.
Date: 03/16/2025
Dear ****,We sincerely appreciate your kind words and your 5-star review. Its wonderful to hear that you found our service useful and that we were able to resolve your concerns smoothly. Your recommendation means a lot to us, and we are grateful for your support. If you ever need further assistance, please dont hesitate to reach out.Warm Regards,**** *.The Blackhawk Network Customer Service Team ****************************Review fromJennifer D
Date: 03/03/2025
1 starTerrible terrible. I tried linking my prepaid card to ****** to be able to split an online transaction so I could use up the small unusable amount of $ on my prepaid cards from this company but it block my cards and locked them. When I contacted them they issued a new card and told me I should be able to link it to ******. It didnt work same thing locked the new card up. I put in a complaint and got an email response saying the issue was resolved. You know how its resolved its said the card doesnt work with ****** thats how. Even though I was able to split payments with their prepaid cards 2 other times in January 2025. Now it doesnt do that, not sure if its just my new card or all their cards since they get emails to do their customer servicing for them instead of a person reaching out to me. In full disclosure I did get ****** and sent some aggressive angry fowl language responses. Still havent heard from them but Im thinking of reporting them to the better business bureau. They are a scam cause you cant use the small remaining balances on the cards unless the online transaction is the same or less than the amount on the card. Splitting a transaction on ****** allowed one to use that small amount left on the prepaid card up. Otherwise the card would expire and where does that small balance on the prepaid card go? To the company. Now they dont allow ****** use since users can split a transaction and use all that balance up. They want you to just forget about that money and let them take it. You signed terms of agreement for them to basically commit legal theft.Blackhawk Network Holdings, Inc.
Date: 03/04/2025
Hello ********,We're sorry to hear about your frustration with using your prepaid card and the difficulties you encountered with ******. We understand how important it is to access your funds easily, and we appreciate you bringing this to our attention. Our team will be reaching out to you directly to further assist and work toward a resolution. Thank you for your patience.Warm regards,******* *.The Blackhawk Network Customer Service Team ****************************Review fromDolf B
Date: 03/03/2025
2 starsWas told the gift card was sent last week, so far nada. Been an ongoing issue for over a month. Funny they have my email address but can't forward the information concerning the gift card. (Weird)Blackhawk Network Holdings, Inc.
Date: 03/16/2025
Dear Dolf,We appreciate you sharing your experience with us. We sincerely apologize for the ongoing delay in receiving your gift card and understand how frustrating this must be. Ensuring our customers receive their cards in a timely manner is important to us, and we regret any inconvenience this situation has caused. We have requested further details via email so we can look into this matter and assist you as quickly as possible.Warm Regards,**** *.The Blackhawk Network Customer Service Team ****************************Review fromFrances R
Date: 03/03/2025
5 starsThe phonecall was pleasant and my issue was resolved quickly. The followup communication was spot on.Blackhawk Network Holdings, Inc.
Date: 03/04/2025
Hello *******,Thank you for your kind words! We're delighted to hear that you had a positive experience and that our team was able to provide a solution with patience and thoroughness. Your feedback means a lot to us, and we truly appreciate you taking the time to share it. If you ever need assistance in the future, we're always here to help!Warm regards,******* *.The Blackhawk Network Customer Service Team ****************************
Blackhawk Network Holdings, Inc. is BBB Accredited.
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