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Blackhawk Network Holdings, Inc.Headquarters
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This profile includes reviews for Blackhawk Network Holdings, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 1,978 Customer Reviews
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Review fromJanet M
Date: 01/23/2023
1 starThis company is terrible!! We bought 2 amazon Gift cards from Tantallon Superstore back in december. The cards dont work , because they were used on Amazon before we purchased them. We have gone to Tantallon Superstore and contacted Amazon too. All you do is say oh the cards are good and closed our file. Those cards are not good ,, We want our money back. That **** dollars was needy by our family members ,, how the heck do we get it back . We are going to make sure everyone knows how bad this company is to deal with ,, I have read the reviews and its not looking good at all for your company.
Blackhawk Network Holdings, Inc.
Date: 01/26/2023
Hello **********************,We sincerely apologize for any frustration this may be causing. Because Blackhawk Network is a third-party order fulfillment processor for gift cards purchased at Tantalion, any refunds or exchanges would need to be addressed by ********* directly, as we did not receive any monies from the purchase or sale of the gift cards in question. Warm Regards,The Blackhawk Network **************** TeamReview fromMYW D.
Date: 01/22/2023
1 starThe Run Around So thankful for the BBB maybe posting my issue here will stop this run around - I received 2 gifts cards awhile back and they dont expire until ****. I tired each card at different location listed on the front of the cards. I was told the cards are active try again. What tha what? The cards are magically not redeemable thru the website. Now Im so disappointed about this experience with these bootleg cards. I was not going to waste gas going to these locations so I attempted to place and order with Macys since they are listed on both cards. Shocker cards were not excepted. I sent everything to BHN **************** which included snapshot of the error message. They requested my phone number and a time to call, why? Im still waiting. By the time they handle this the cards will expire. CS9390057 Contact Form Submission #****** Date of experience: January 13, 2023Blackhawk Network Holdings, Inc.
Date: 01/23/2023
Hello,We sincerely apologize for any frustration this may be causing, and thank you for bringing this matter to our attention. Our records show that we attempted to contact you at the phone number provided within CS9390057 but received no response. We will attempt to contact you again at the phone number provided so we may assist you in any way we can.Warm Regards,The Blackhawk Network **************** TeamMYW D.
Date: 02/15/2023
It aint over!!!!02/14/2023 It aint over - Went to Macys store about 20 miles out of the way. The first card was declined then swiped again then was approved. The second card was declined not once, not twice but three times. Once the conversation started customers and staff had nothing nice to say about these cards. Doing the holiday, they say customer get ****** at them for the cards declining. Oh yes, I submitted pictures of the transaction and the DECLINE! Im beyond the frustration and embarrassment of waiting and wondering if this card will be declined. Ive had a total of 3 cards decline and only one getting approved. I know Im not the only person getting decline so how many of these cards are declined then toss in the trash. Makes me wonder has a class action lawsuit been filed in any state about this company. ??Feb 2, 2023 Really.Subject: Contact Form Submission #******: redeem.giftcards.com Hello,Our team is currently working on your case CS9390057 and has the below update. Thank you for your patience with this matter.Comments:How the card was authenticated NAME AND ADDRESS Who Called In MYW ******* Type of dispute: CASE UPDATE CS9390057 Balance $25.00 Replacement Card NA Resolution CX CALLED IN TO CHECK UPDATES ABOUT CS9390057 I WAS CHECKING THE NOTES WHEN CUSTOMER NEVER RESPONSE BACK I PROVIDED 3 WARNINGS AND DISOCNNECTED THE CALL I CALLED HER BACK AND I TOLD HER THIS **** CAN NOT BE USED ONLINE ONLY ON PHYSICAL LOCATIONS SHE WAS COMPLAINING BECAUSE WANTS TO USE THE **** ONLY ONLINE BECAUSE DOESNT WANT TO SPEND GASOLINE HE WAS SAYING DOESNT WANT TO BE FORCE TO GO TO MACYS AND THE **** ECLINES I TOLD HER IM NOT FORCING HER IS UP TO HER TO GO OR NOT , BUT TESE **** CAN ONLY BE USED PHYSICALLY AS MACYS.COM ARE NOT ACCEPTING THIS **** SO I TOLD HER TO GO ON PHYSICAL LOCATIONS IT WAS TOLD TO HER BEFORE THROUGH AN EMAIL IT WAS SENT TO HER REPLACEMENTS **** ALSO she said is not happy with this information but i told her to use only on physical locations the cards i escalated a complaint The Call ID ******** CALL BACK ID: ******** Feb, 2, 2023 My reply@ 5:44 pm This cant get any better - One the call was disconnected so I had no clue about these WARNING. I got a call back and yes, then I was informed that the cards can only be used in store not online. I also informed ****** that on 1/22 ****** informed me the cards could be used online I had to key them as ***** I asked her to refer any notes made by that person on 1/22, shocker could not be accessed. So yes, I complained since once again I'm being told to do something else. Yes, gas is high and the store is out of the way. That part she got correct. I feel by telling me this TIME that in order to use the cards I have to go to a physical location magical. Really all caps what a great customer service.The gift that never gives"! Feb 1, 2023 Received replacement cards - once again I went to ****** to place and order with the new activated cards and once again, they were NOT accepted. Yes, I keyed them as **** card per your instructions. Emailed all info including pictures this morning showing same error message that Ive always gotten. This is ridiculous - this is by far the worst gift *** ever received.Review fromD W
Date: 01/19/2023
1 starBEAWARE: mcgift.giftcardmall.com. DO NOT These prepaid cards are being stolen days after purchased. Historically repeated offenses.Crooked people need to stop. On 1/16/2023 I tried using a $200 prepaid MasterCard given to my daughter from a children's illness support organization. Purchased in ********** ** 10/10/22 and was used in ** Grocery 10/23/22. I am so upset for her. How horrible these thieves are stealing prepaid cards when purchased. Trying to get a human at this company is impossible! When I finally did I found out there is nothing that can be done due to it being past 60 days!Blackhawk Network Holdings, Inc.
Date: 01/20/2023
Hello ****************,We sincerely apologize for any frustration this may have caused, and thank you for bringing this matter to our attention. We empathize with your daughter's situation, and can assure you that we take these instances very seriously. The dispute timeframe is due to the issuing bank network's rules regarding ************* timeframes. We have no impact over the issuing bank network and their decision regarding dispute timeframes.Regards,The Blackhawk Network **************** TeamD W
Date: 01/23/2023
I guess I should have been more clear on my complaint. Its not a refund I am looking for. Its a warning to other customers that there is history from many that after activation, the card is stolen and used by person other than one the one that has the card in their hands. Blackhawk has repeated history with all their gift cards being issued, purchased by persons and then compromised by thiefs!I wish you could please investigate this as my complaint, not the refund.Review fromTatyana B
Date: 01/17/2023
1 starHorrible customer service. Response time is horrible. Emails will get completely ignored. Then by the time you get a response they cant help you and say theres no exceptions and they cant do anything. Looks like a copy/paste email they send to everyone regardless of the matter. I messaged this company months ago about issues with a card that took months to be issued in the first place, then never got a response. I never had the card details just an email saying it was ready for use, but it never worked. It was only a virtual card that showed the last 4 numbers. I couldnt login to check the card because it didnt have the numbers or any details. No CVC OR EXPIRATION. I kept emailing with no reply. I eventually gave up. Then finally months later I get a reply after emailing again and they tell me the card is expired, I never even used it or could use it. My own money. Ridiculous.Blackhawk Network Holdings, Inc.
Date: 01/18/2023
Hello *******,The program provider associated with the gift card you mentioned set the expiration date as part of their contract terms with us to ensure the funds are used within a specific time period rather than being held onto indefinitely; our records show that the gift card referenced in Case CS9327662 had expired as of May 2022. The Terms and Conditions may be reviewed by going to the website listed on the gift card itself. We sincerely apologize for any frustration this may be causing.Regards,The Blackhawk Network **************** TeamReview fromCharles S
Date: 01/12/2023
1 starThis company is worthless, I had unauthorized charges on my card and it's taking a month and a half to get a new replacement card. As of yet, I still don't have a replacement card. I have over $2000 in my account that I can't use because I don't have a new card. Every time I call in to speak with their customer service department no one seems to know where my new card is. Do not contract with this company to provide gift card services, they suck!!!!!!!Blackhawk Network Holdings, Inc.
Date: 01/13/2023
Hello Mr. ********* you for bringing this matter to our attention. To better address your concern, we invite you to use our online Contact Form on the website on the back of the original gift card so a representative may provide any insight we may have. We sincerely apologize for any frustration this may be causing.Warm Regards,The Blackhawk Network **************** TeamReview fromJaimee D
Date: 01/10/2023
1 starSo predatory. They make it nearly impossible to do anything on the website. I had several cards. When I'm actually ABLE to log in, there's nothing displayed anymore I lost all that money. You sign pages of agreements to use the site, all of which are very difficult to read on a cellphone. You can't check anything without signing in and 90% of the time, it rejects your password. If a card expires, shouldn't that card still appear in your account as expired? I have no way to check anything because it's all been wiped from my account. This company is vile. Preying on people who are barely existing day-to-day.Blackhawk Network Holdings, Inc.
Date: 01/13/2023
Hello ********************,We sincerely apologize for any frustration this may be causing, and thank you for bringing this matter to our attention. To better assist you with your concerns, we invite you to contact us using the online Contact Form for the website itself, or you may contact our **************** team via phone using the phone number listed on the site so an agent may assist you in any way they can.Warm Regards,The Blackhawk Network **************** TeamReview fromJanice D
Date: 01/05/2023
1 starI received a $200 gift card from my employer. Went to use it and it would not let me.Called the number on the back and they said it has a zero balance as an unauthorized purchase was made. I never took this card out of my wallet, so how can this happen. I have had to jump through hoops in hopes that I can my money back. Sent all documentation they needed and received an email today saying they have no documentation. It looks like seeing these reviews, I am not the only one. Do a better job!!!!Blackhawk Network Holdings, Inc.
Date: 01/06/2023
Hello ******************,In researching this concern, our records show that Dispute Case DS0447819 has been opened and we are working with the merchant in question to attempt to recover the funds from the merchant. We sincerely apologize for any frustration this may be causing, and assure you that we are working diligently to address this on your behalf.Warm Regards,The Blackhawk Network **************** TeamBlackhawk Network Holdings, Inc.
Date: 01/06/2023
Hello ******************,In researching this concern, our records show that Dispute Case DS0447819 has been opened and we are working with the merchant in question to attempt to recover the funds from the merchant. We sincerely apologize for any frustration this may be causing, and assure you that we are working diligently to address this on your behalf.Warm Regards,The Blackhawk Network **************** TeamReview fromRegina G
Date: 01/03/2023
1 starThis company Is a fraud, phony, and SCAM. After getting a giftcard for Christmas which was an "egiftcard" and activating it, I went in to check the balance and it told me I already used my giftcard. I knew right when I opened it that would be be a headache to redeem. If your getting a loved one a giftcard, go to the store and get the physical card or gift money. I knew right when I opened it that it wasn't going to work out. Many companies found legal ways to scam the public and this my friends is a classic example..Blackhawk Network Holdings, Inc.
Date: 01/18/2023
Hello ************************,Thank you for bringing this matter to our attention. In researching this concern, our records show that Case CS9284866 was created to address this on January 3, 2023, and on January 7, 2023, a refund was approved on our side. The purchaser of the gift card in question would need to contact the company from which the gift card was purchased to address any refunds processed on their end. We sincerely apologize for any frustration or inconvenience this may be causing.Warm Regards,The Blackhawk Network **************** TeamReview fromAmy B
Date: 01/03/2023
1 starTotal scam artists. For years I have been buying $50 gift cards for Hot Topic and Box Lunch during the holidays because they offer a free $10 gift card when you buy a $50 gift card. This year I purchased a $50 gift card from each vendor again. I received the Box Lunch $10 bonus gift card but did not receive the $10 Hot Topic bonus gift card. This fraudulent company has refused to honor the deal. I called the day after the purchase and was told by a supervisor that I shouldve received it. She said you just needed to escalate it. Several weeks later I still didnt have the card and hadnt heard back. Called today and was told they werent going to send the gift card I was owed. Thats bait and switch. I reported this scam to my credit card company and the vendor Hot Topic. This is fraud. For years I bought gift cards though them but will never do so again. Stay away unless you want to lose $$$.Blackhawk Network Holdings, Inc.
Date: 01/03/2023
Hello ****************,Thank you for bringing this matter to our attention. As of January 3, 2023 we do not have any record of you contacting our **************** team for assistance. We ask that you call the phone number on the Box Lunch gift card so we may provide any insight that we may have. We sincerely apologize for any frustration or inconvenience this may be causing.Warm regards,The Blackhawk Network **************** TeamReview fromKevin M
Date: 01/03/2023
1 starDO NOT BUY THE CARDS & DO NOT SIGN UP YOUR BUSINESS TO ACCEPT THEM! I have been accepting them for 5 years at my Spa. They stopped working and customer service is a joke. They are telling businesses that they need to use the same POS that they signed up with. We have never changed our POS system. When you call customer service you are transferred over and over and have to re-explain the entire scenario all over again, just to get someone that doesn't speak English well enough to understand you, force you to re-explain again and again, and then you are told someone will get back to you. NO ONE WILL CALL YOU BACK. Your business will be stuck with angry customers that have to pay out of pocket for everything and they will be unable to use their spa finder card.Blackhawk Network Holdings, Inc.
Date: 01/03/2023
Hello *****,We sincerely apologize for any frustration this may be causing, and thank you for bringing this matter to our attention. We invite you to contact our Spafinder **************** team directly by phone at ************** so a representative may assist with any redemption issues you may be experiencing at your spa. We are available between the hours of 6AM and 3PM, PST Monday-Friday for your convenience Warm Regards,The Spafinder **************** TeamBlackhawk Network Holdings, Inc.
Date: 01/03/2023
Hello *****,We sincerely apologize for any frustration this may be causing, and thank you for bringing this matter to our attention. We invite you to contact our Spafinder **************** team directly by phone at ************** so a representative may assist with any redemption issues you may be experiencing at your spa. We are available between the hours of 6AM and 3PM, PST Monday-Friday for your convenience Warm Regards,The Spafinder **************** Team
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