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Blackhawk Network Holdings, Inc.Headquarters
Reviews
This profile includes reviews for Blackhawk Network Holdings, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 1,977 Customer Reviews
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Review fromJamie Lee S
Date: 02/13/2023
5 starsGreat birthday gift card Excellent!!He loved it!! Especially with his car he treasures on the card!! Will keep it always, Thank you for doing the card with the picture yall do Great Work!!!Will be ordering more in the future!!Highly recommend this Company ( have used them in the Past)
Blackhawk Network Holdings, Inc.
Date: 02/15/2023
Hello *****************,Thank you for leaving this wonderful review! We are thrilled that your intended recipient was happy with what he received, and we look forward to serving you further for your gift card purchasing needs!Warm Regards,The Blackhawk Network **************** TeamReview fromMichelle T
Date: 02/12/2023
1 starABSOLUTELY HORRIBLE COMPANY CUSTOMER SERVICE IS ABHORRENT AT BEST. HANDLING OF VIRTIAL CREDIT CARDS IS SHODDY. MY VIRTUAL CARD WAS HACKED 6 TIMES STILL ONGOING PROBLEM This pathetic company handles the "virtual cards" for lawsuit awards NOTHING BUT PROBLEMS LAW. firms should investigate the abuse/theft by this company. I have not been able to use my virtual card but someone sure has been using it. CORPORATIONS ALLOW THEIR CUSTOMERS TO BE SCAMMED ESPECIALLY BLACKHAWKBlackhawk Network Holdings, Inc.
Date: 02/13/2023
Hello ****************,We sincerely apologize for any frustration this may be causing, and thank you for bringing this matter to our attention. If you are seeing transactions on a gift card that you do not recognize, we invite you to contact our Dispute Team directly by email at ******************************************** or by phone at ************** so a representative may provide any insight that we may have.Warm Regards,The Blackhawk Network **************** TeamReview fromJodi B
Date: 02/09/2023
1 starWe were given 2- $500.00 emailed credit cards and 2-$100.00 emailed credit cards/links, from ***** airlines for giving up our seats, twice. The amounts for air travel credit are never to expire. However, it turns out the email links do. For whatever reason Black hawk can not/ will not send a new link or reissue. We have spent over a month and countless hours on the phone, email, online chats with ZERO assistance. We are unable to take the dream trip because of this. So very sad and disappointed! Angry doesnt cover it either.Blackhawk Network Holdings, Inc.
Date: 02/10/2023
Hello Jodi,
We sincerely apologize for any frustration this may be causing, and thank you for bringing this matter to our attention. Our records show that we are researching this concern under Case CS9633127, which has been escalated to the proper team to review. They will be reaching out to you to request any additional information they need.
Warm Regards,
The Blackhawk Network Customer Service TeamReview fromPRAVIN G
Date: 02/07/2023
1 starI purchased this ******plus gift card in January from local supermarket. It is a one year subscription card and I have been trying to get in touch with them for for weeks. They just send auto reply and open and close ticket without solving issues. I recently send them ss of or error and the reply they send was, in order for us to resolve this, please send us error messages you have received like wth. I will make a official complaint against them. I am going to make complaint against them with ****** plus so that they cannot sell ****** plus gift card.Blackhawk Network Holdings, Inc.
Date: 02/10/2023
Hello Pravin,
Our records show that we attempted to contact you by phone within CS9574032 but were unable to reach you. If possible, we ask that you reach out via email using the email thread you received when this Case was opened with an updated phone number so we may assist you. We sincerely apologize for any frustration this may be causing.
Warm Regards,
The Blackhawk Network Customer Service TeamReview fromStephanie B
Date: 02/02/2023
1 starWas given a gift card for Christmas I activated it and before I can use it money was taken from the card.I did the research PayPal in the transactions Called PayPal they found who stolen the money off ask me to call the gift card company I did and have them everything I know and have to get another card sent to me. And I have gotten the same email over and over again as I'm being harassed.$50 was taken from me.Also was told that associates/employees Save the numbers on the card and once the card has been activated they take the money off of it.I'm have all the documents and paper work to show but in my email they want my account number debit card they don't need that I was given a gift card for Christmas.Review fromCoral S
Date: 01/31/2023
1 starThey sent me a defective product, I have been getting the run around for a month and now they are saying I should contact Visible for a solution. I had contacted Visible first a long time ago. They indicated Blackhawk is contracted for the promotional items. Blackhawk needs to step up and do the right thing not just for me, but as a representative of Visible/Verizon.Blackhawk Network Holdings, Inc.
Date: 02/02/2023
Hello ******************,Because Blackhawk did not receive any monies from the sale or delivery of your promotional gift card, we ask that you reach out to the promotion vendor, in this case Visible, to address any possible replacement options that are available. Regards,The Blackhawk Network **************** TeamReview fromSean B
Date: 01/31/2023
1 starI was given a prepaid virtual MasterCard as restitution involving a class action lawsuit. Obviously if I had been consulted I never would have chose this payment method, but I was not consulted. The card was loaded with about $13, big whoop I know but supposedly its MY money. Problems began immediately upon receipt. I downloaded their launcher to add the virtual mastercard into my Apple Pay wallet, which is the only actual means of using this card for point-of-purchase transactions. The website says that the only things this card cannot do are: 1) purchase gas at the pump or 2) receive cash for or transfer balance to another account. Ok great. As directed, I wrote down the card info before adding it to my Apple Pay wallet.Ive now attempted to use this virtual card at two different gas stations, inside. Both times it has been declined. Both times *** actually tried for a few dollars under the supposed amount, to allow for fees or whatever. No dice. Seemingly, the only place that can confirm to me that this money is on the virtual MasterCard has been the issuers website. Repeated attempts to call the customer line have ended with obtuse robotic women stifling me into believing there is no way to talk to an actual person. The only thing these robot women REALLY want to get across to me is that if I dont spend my $12 by a certain date, it will be lost forever! What an interesting combination of problems! Literally, an awful joke. Please, do not enter into my current situation willingly!Blackhawk Network Holdings, Inc.
Date: 02/02/2023
Hello ****************,We sincerely apologize for any frustration this may be causing, and thank you for bringing this matter to our attention. If you are still in possession of the original virtual MasterCard, we invite you to use the Contact Form listed on the website associated with the gift card so an agent may assist you more quickly.Regards,The Blackhawk Network **************** TeamReview fromJames D
Date: 01/31/2023
1 starThis company has gift cards that you load money to, a good percentage of those cards are compromised before the consumer buys them, I have had that happen twice! When you call the agents won't get a supervisor, they will lie about what's going on, millead you on the process. Once I filed a CFPB complaint their compliant officer ************ on LinkedIn under their company, contacted me, and after his email I see this is a Top down process, this company has had my $134 since 12/27/2022 due to a compromised card, and a $59 dispute since November 2022! Don't buy the.gift cards that you add the money trust me this company will send you on a serious "don't give a f journey!" Fry's, Target, and ********** are not absolved they will not help AT ALL because of the legalese between BHN and the stores! If I truly needed that money for something I would have been screwed and that's what I want to help others with, DO NOT BUY THESE CARDS with funds you need or to give to someone you care about!Blackhawk Network Holdings, Inc.
Date: 01/31/2023
Hello **************,Our records show that our Dispute team is still working with the merchant in question regarding the disputed $59 within DS0438273. Regarding the $134 you mention; to best address your concern, we ask that you contact the phone number on the gift card itself for assistance with any balance or transaction concerns you may be encountering.Regards,The Blackhawk Network **************** TeamReview fromsteven v
Date: 01/29/2023
1 starSeems to be a scam with comprised **** gift cards. You register cards they get compromised immediately. The dispute if you have all your documents can take ***** days to get your money back. Worst part is they don't have cards pulled from store knowing exactly where it happens cause they ask you during dispute. Dispute support apologies but doesn't act like it bothers them at all that fraud exist. Won't no longer be buying these gifts cardsBlackhawk Network Holdings, Inc.
Date: 01/31/2023
Hello ****************,Removal of gift cards that *** have been compromised is up to the store to address according to their own policies, and Blackhawk Network cannot dictate their methods in regards to this matter. Our dispute process is in place to ensure we are able to do our due diligence with the merchant in question in accordance to the rules set in place by the card network we are in contract with. We sincerely apologize for any frustration this *** be causing.Regards,The Blackhawk Network **************** TeamReview fromTeresa J
Date: 01/27/2023
1 starI was gifted a $3500 Omni Card/Blackhawk gift card upon my retirement in November, 2022, after 30+ years of employment. I was unaware the gift card had a one year expiration. The agreement given with the card stated that upon using the card that you agree to the terms of the card. I never used the card. During my first year of retirement my husband was stricken with serious health issues and we both had a tough bought with COVID. We are now blessed with good health and are ready to take a special trip. Not happening!!!! The gift card has expired and Omni/Blackhawk is unwilling to help in anyway to reissue or reload the card. They have basically pocketed $3500 that was given by my employer in good faith. DO NOT PURCHASE GIFT CARDS FROM **** COMPANY!!!!!
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