Business Profile

Internet Marketing Services

Blackhawk Network Holdings, Inc.

Headquarters

BBB Accredited Business A+Rated by BBB

Important information

Customer Complaint:
Blackhawk Network Holdings Inc. came to BBB’s attention in January 2009. A review of complaints was completed in October 2024.

Consumers are encouraged to review the links below for assistance with gift card questions. Because the terms of use may be subject to change, BBB encourages consumers to read the terms of service and the card order agreement using the links provided. Important sections to read are the company’s rights, fee’s that may be associated with your card and fraud abuse.

https://blackhawknetwork.com/lets-talk/faq#user=all
https://blackhawknetwork.com/card-order-agreement
https://blackhawknetwork.com/terms-use

Complaints

This profile includes complaints for Blackhawk Network Holdings, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

1,142 total complaints in the last 3 years.
405 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/25/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Received gift card as a gift. Unable to register, unable to check the balance. Tried to use the card at a restaurant and it was declined. Was informed it is for $100. Seems like a scam to me when any action taken, ie: to register or check balance receives an error message and says to contact the number on the card. When calling the number, it is only an automated system, which continues on to ask for a zip code. I have no idea what zip code to use. I tried mine and another. None work, and from there, "goodbye." No person to contact, no email to contact. I guess I could mail off an inquiry to the address listed?? Seems as if the company makes it intentionally difficult to use the card so they pocket the money used to pay for the cards, and then some large percentage of the cards are unable to be used, and no way to find a resolution.
Business Response
Date: 07/28/2025
July 28, 2025

Better Business Bureau
Complaint Case: ********

RE: Complaint #********, **** **********

Dear Aspen,

On July 25, 2025, Blackhawk Networks (Blackhawk) received a complaint from **** ********** regarding roadblocks with redeeming a **** gift card ending in 9560.

Our records show the **** gift card ending in 9560 has a zero balance due to redemptions dated June 22, 2025.

Because the charges in question are within our sixty (60) day timeframe for a dispute to be made, we invite Mr. ********** to contact our Dispute team directly by email at ******************************************** or by phone at ************** so we may attempt to recover the funds from the merchant associated with the charge by opening an investigation on his behalf. We see that the card is registered to someone other than Mr. *********** because of this, it will be necessary to provide proof of purchase when they begin their dispute, such as a purchase receipt,activation receipt, or bank statement reflecting the purchase as well as other supporting documentation to show a clear line of ownership of the card. We sincerely apologize for any inconvenience Mr. ********** may have experienced.

With this, we consider the matter resolved. Please, do not hesitate to reach out to us with any further questions.

Best Regards,

Regulatory Complaint Team
Blackhawk Network
**************
******************************
Initial Complaint
Date:07/25/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
To whom it may concern, there were false charges on my **** gift card ending in X1094 totaling $29.90. I informed *** about it, all they could say was "I'm sorry for the inconvenience of your card etc" and replaced it with another **** gift card ending in X6660. They stated there were "inconsistencies" in my dispute which there was not and they claim they do not see any of the false charges in their file etc, which there clearly was, I have the proof in my attachments. After trying to clear this matter up, they appear to be ignoring me and I have not gotten any further communication. I would like the false charges totaling $29.90 to be sent to me asap. I will not be responsible for any charges that I did not make nor have any receipts or knowledge of. The false charges include ***** for *Sarahchat voice ****** etc" and 5 times $0.99 for ********** all totaling $29.90. It appears that *** did not want to do anything about it and is hiding something behind it. They also stated they are here to help and clarify "misunderstandings". They cannot be doing that if they ignore people with legitimate complaints. Please see what you can do to get this matter resolved and my $29.90 back, thank you for your time and effort.
Business Response
Date: 08/07/2025
August 7, 2025

Better Business Bureau
Complaint Case: ********

RE: Complaint #********, *********** *****

Dear Aspen,

On July 25, 2025, Blackhawk Networks (Blackhawk) received a complaint from *********** Craig regarding the resolution for Dispute Case CDS0233585.

On June 19, 2025, we received a phone call from Mr. ***** to report unauthorized activity on a **** gift card ending in 1094. Dispute Case CDS0233585 was created, and an email was sent to ********************** with a Dispute Form, requesting photos of the front and back of the gift card, a photo of the purchase receipt or activation receipt, a bank statement if the card had been purchased with a debit or credit card, or a utility or phone bill to validate his name and address if a purchase receipt or activation receipt was unavailable. Mr. ***** was also advised that the Dispute Form must be filled out and sent back to us so we may begin our investigation with the merchant or merchants in question within ten (10) business days, to allow thirty (30) to ninety (90) calendar days from the date we receive all required documentation for the investigation to be completed, options on how to submit the form by email and by fax, that they would receive updates at each stage of the dispute investigation including the final resolution, as well as an explanation why the investigation takes that long. We received photos of the card on the same day.

On June 24, 2025, Dispute Case CDS0233585 was initially closed due to inconsistencies regarding the information provided for their dispute. Mr. ***** responded to state that the transactions from ****** were unauthorized, and reiterated this on July 5, 2025.On July 25, 2025, the funds from unauthorized transactions were applied to a replacement card ending in 1094, and we emailed Mr. ***** on July 28, 2025, to confirm that he had received the replacement card and redeemed the funds. We sincerely apologize for any inconvenience Mr. ***** may have experienced.

With this, we consider the matter resolved. Please, do not hesitate to reach out to us with any further questions.

Best Regards,

Regulatory Complaint Team
Blackhawk Network
**************
******************************
Initial Complaint
Date:07/23/2025
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
i submitted a receipt for $5 rebate back in June. Tracking 1083225256.On 6/20 their website showed status as 'Invalid" and the reason listed was 'Did not pass Audit' - whatever that means. I contacted them the same day. I received a response saying to allow 7-10 business days for resolution. After waiting 10 biz days I contacted again. Since then , I have been getting a run around and they tell me every time 'I confirmed that your case is under review by the upper division'.This is ridiculous and hilarious at the same time. Not sure what kind of 'audit' I did not pass, but my rebate is valid ,and I am due the advertised $5 rebate.Thank you
Business Response
Date: 08/04/2025
VIA BBB WEBSITE

August 4, 2025

Better Business Bureau
Complaint Case: 23645917

RE: **** *******

Dear *****,

On July 23, 2025, Blackhawk Networks (Blackhawk) received a complaint from **** ******* regarding issues with processing a $5.00 rebate request.

On July 23, 2025, we received a complaint from Mx. Kovalev that they were unsuccessful with receiving the rebate they filed for. After researching the information provided it was noted that the rebate was denied on July *******, due to possible submission status. We would like to invite Mx.Kovalev to contact Anheuser ***** by calling ************** and selecting option 1. We sincerely apologize for any inconvenience Mx. ******* may have experienced.

With this, we consider the matter resolved. Please, do not hesitate to reach out to us with any further questions.

Best Regards,

Regulatory Complaint Team
Blackhawk Network
Regulatory Complaint Specialist
****, NV 89521
******************************
Customer Answer
Date: 08/04/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thank you for the response - I did not realize it went to the wrong company - apologies!

Sincerely,

**** *******
Initial Complaint
Date:07/22/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Thursday, 7/17/25, I spoke with **** regarding my $100 gift card only had a balance of $0.04 eventhough I had not even opened it. He confirmed that someone stole the number and used it online to buy jewelry. After sending photos of the physical card, ID, selfie, etc. as requested by the fraud department, I have not received any response within 48-hours regarding my case. I have attempted to e-mail, chat and call several numbers where I was constantly referred to someone else. Charging a fee of $7.95 to guarantee the validity of a card is high. For someone to pay $107.95 and give this present, only to find out that the card was not valid is embarrassing and a **************** FAIL.
Business Response
Date: 08/01/2025
VIA BBB WEBSITE

August 1, 2025

Better Business Bureau
Complaint Case: 23635400

RE: ******* ****

Dear *****,

On July 22, 2025, Blackhawk Networks (Blackhawk) received a complaint from ******* **** regarding unauthorized charges on her **** gift card ending in 3384.

On July 17, 2025, Ms. **** contacted our team in regard to issues with unauthorized charges on her **** gift card ending in 3384. Our team-initiated case CS16929403 so we could address this matter further. Our team also requested that Ms. **** provide the following documents for our investigation.An image of the card front and back, a valid government issued ID, a clear selfie of Ms. **** holding her ID so we can verify, and lastly one of the three documents, A purchase receipt, activation receipt, and or a bank statement reflecting the original purchase. On July 19, 2025, Ms. **** stated she added the documents she had but was unable to provide a receipt as it was a gift. On July 21, 2025, Ms. **** requested a follow up. On July 25, 2025, our team again requested the missing documents. On July 25 and 31, 2025, Ms. **** again requested her case was updated.

After researching the matter more in depth, we have determined that the charge in question took place well outside the 60 day dispute time frame. As stated in your Account Agreement, account discrepancies are to be communicated to us no later than ******************************************************************** we may not be able to assist you. We no longer have any recourse to attempt to recover the funds. We sincerely apologize for any inconvenience Ms. **** may have experienced.

With this, we consider the matter resolved. Please, do not hesitate to reach out to us with any further questions.

Best Regards,

Regulatory Complaint Team
Blackhawk Network
Regulatory Complaint Specialist
****, NV 89521
******************************
Customer Answer
Date: 08/04/2025

Complaint: 23635400

I am rejecting this response because:
Who uses a gift card given to them within 60 days? This was clearly online theft as verified by one of their employees.

Sincerely,
******* Jade
Business Response
Date: 08/05/2025
VIA BBB WEBSITE

August 5, 2025

Better Business Bureau
Complaint Case: 23635400

RE: ******* ****

Dear *****,

On August 4, 2025, Blackhawk Networks (Blackhawk) received a rejection to our response from ******* **** regarding unauthorized charges on her **** gift card ending in 3384.

It seems there was a misunderstanding with our previous message to Ms. ***** So just to clarify as stated in your Account Agreement, account discrepancies are to be communicated to us no later than ******************************************************************** we may not be able to assist you. We no longer have any recourse to attempt to recover the funds.

The time frame within which most gift cards are used does not matter unless stated otherwise on the card or user agreement. However, the issue here is the transaction must disputed within 60 days of the transaction date. While there was a request to dispute this transaction on July 17, 2025, the original transaction occurred on November. 25, 2025. That would be 234 days, 174 days past the dispute timeframe. While we understand that this is unfortunate, it is the sole responsibility of the card holder to verify the balance on the card and be aware of its contents as stated in the cardholder agreement. At this time we do not have any recourse to dispute this with the merchant as it is outside the given timeframe in which we are allowed to dispute.

We sincerely apologize for any inconvenience Ms. **** may have experienced.

With this, we consider the matter resolved. Please, do not hesitate to reach out to us with any further questions.

Best Regards,

Regulatory Complaint Team
Blackhawk Network
Regulatory Complaint Specialist
****, NV 89521
******************************
Customer Answer
Date: 08/05/2025

Complaint: 23635400

I am rejecting this response because: there is nothing on the sleeve that indicates gift cards have to be used within 60-days. Your company encourages online theft and scams! You have lost a lifelong customer.

Regards,
******* Jade
Initial Complaint
Date:07/21/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
i bought a GIFTCARD from the local market and i put $350.00 on it. as soon as i got home, i activated the card and right away i was good to go. so i put the card away untill later(6.5 hrs) and wanted to buy some stuff from ******* but they told me that i didnt have enough funds in the acct. , so i checked online and it said i only had 4.00 left(in which i havent used the card as of yet) and so i called the market(BASHAS IN ********,**) they told me that it was out of their hands and i need to call the card company in which i did, but they told me to **** BASHAS(so they were giving me the run-around) i dont know what to do but all i know is im out of $350.00 and it seems that im not getting nothing back
Business Response
Date: 07/22/2025
July 22, 2025

Better Business Bureau
Complaint Case: ********

RE: Complaint #********, ******* ******

Dear Aspen,

On July 21, 2025, Blackhawk Networks (Blackhawk) received a complaint from ******* ****** regarding unauthorized transactions against a **** gift card.

Because the charges in question are within our sixty (60) day timeframe for a dispute to be made, we invite Mr. ****** to contact our Dispute team directly by email at ******************************************** or by phone at ************** so we may attempt to recover the funds from the merchant associated with the charge by opening an investigation on his behalf. We see that the card is registered to someone other than Mr. ******* because of this, it will be necessary to provide proof of purchase when beginning their dispute, such as a purchase receipt,activation receipt, or bank statement reflecting the purchase as well as other supporting documentation to show a clear line of ownership of the card. We sincerely apologize for any inconvenience Mr. ****** may have experienced.

With this, we consider the matter resolved. Please, do not hesitate to reach out to us with any further questions.

Best Regards,

Regulatory Complaint Team
Blackhawk Network
**************
******************************
Customer Answer
Date: 07/22/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* ******
Initial Complaint
Date:07/18/2025
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received a reward through Fetch app on 7/17/25. I went to My ************** to view the details of the Virtual Card on 7/18/25. While on the site it had some information about a Plastic card. I noticed there was a fee for the card, so I got out of the area on the site and went back to my Virtual Card. The next thing I know my account was deducted for a fee for a card and the site stated that a plastic card would be sent. I clearly did not request a plastic card. If I made the desired request I would have received an email like I had received while using the site as I did for Profile Creation, info about accessing Virtual Card etc. I have called this company several times in hopes to speak to a live person but it is automated and I cannot get my issue resolved. I want my money put back on my VIRTUAL CARD.
Business Response
Date: 08/04/2025
August 4, 2025

Better Business Bureau
Complaint Case: ********

RE: Complaint #********, ****** ******

Dear Aspen,

On July 18, 2025, Blackhawk Networks (Blackhawk) received a complaint from ****** ****** regarding converting a virtual card to a physical card in error on the MyPrepaidCenter site.

Our records show that the physical replacement card ending in 8225 was sent to ***********************************, as of July 18, 2025. If Mx. ****** has not received the card by now, we invite them to contact our **************** team directly by phone so a representative may provide insight regarding what options may be available.Because the card has not been activated as of today's date, we cannot apply any credit to the card due to the possibility of the card being blocked for pre-activation activity. We sincerely apologize for any inconvenience Mx. ****** may have experienced.

With this, we consider the matter resolved. Please, do not hesitate to reach out to us with any further questions.

Best Regards,

Regulatory Complaint Team
Blackhawk Network
**************
******************************
Customer Answer
Date: 08/05/2025

Complaint: 23621705

I am rejecting this response because: I didn't want to activate the card until I heard back from the company. The card has now been activated and requesting my full credit to be applied.

Sincerely,

****** ******
Business Response
Date: 08/06/2025
August 6, 2025

Better Business Bureau
Complaint Case: ********

RE: Complaint #********, ****** ******

Dear Aspen,

On August 5, 2025, Blackhawk Networks (Blackhawk) received a rejection to our response concerning a complaint from ****** ****** regarding converting a virtual card to a physical card in error on the MyPrepaidCenter site.

We can confirm that the card has been activated, and we have applied a $3 credit to the balance as a one-time courtesy to bring the full balance up to $5. We sincerely apologize for any inconvenience Mx. ****** may have experienced.

With this, we consider the matter resolved. Please, do not hesitate to reach out to us with any further questions.

Best Regards,

Regulatory Complaint Team
Blackhawk Network
**************
******************************
Customer Answer
Date: 08/06/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** ******
Initial Complaint
Date:07/17/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In bought 8 VISAs under false advertisement. They are not visas but gift cards at $206.95.2 cards had no balances available, and 2 other cards have already been used. Another card had part of the $200 available.
Business Response
Date: 07/28/2025
July 28, 2025

Better Business Bureau
Complaint Case: ********

RE: Complaint #********, ******* ****

Dear Aspen,

On July 17, 2025, Blackhawk Networks (Blackhawk) received a complaint from ******* **** regarding 8 **** gift cards that have unauthorized transactions.

As of July 28, 2025, we have sent three emails to the email address provided within this complaint, **************************,requesting photos of the front and back of the gift cards in question so we can research this concern with no response. We invite Ms. **** to use the phone number listed on the back of any of the cards so a representative can provide any insight that we may have. We sincerely apologize for any inconvenience Ms. **** may have experienced. We sincerely apologize for any inconvenience Ms. **** may have experienced.

With this, we consider the matter resolved. Please, do not hesitate to reach out to us with any further questions.

Best Regards,

Regulatory Complaint Team
Blackhawk Network
**************
******************************
Customer Answer
Date: 07/29/2025

Complaint: 23617170

I am rejecting this response because
your website doesnt allow for the picture size, and Im sorry but my friend Skip just died last Thursday and I wasnt on top of my email.
I have the proof and pictures. Please provide a format where I may upload them

Sincerely,

******* Kick
Business Response
Date: 08/08/2025
August 8, 2025

Better Business Bureau
Complaint Case: ********

RE: Complaint #********, ******* ****

Dear Aspen,

On August 7, 2025, Blackhawk Networks (Blackhawk) received a rejection to our response concerning a complaint from ******* **** regarding 8 **** gift cards that have unauthorized transactions.

Our records show the cards ending in 4681, 6119, 2536, and 9846 have been devalued of funds by the request of ******, the merchant who sold the cards; to retrieve the funds from those cards, please reach out to ****** directly as they are retained by the retailer. The card ending in 7726 currently has a balance of $3.03 as of today's date, with transactions being processed on May 22, 2025, June 13, 2025,and July 4, 2025. The card ending in 7286 has been redeemed in full as of July 15, 2025, with transactions being processed on May 21, 2025, July 13, 2025, and July 15, 2025.

On May 24, 2025, Ms. **** called to report Unauthorized activity against a **** gift card ending in 3346.Dispute Case CDS0204147 was created, and an email was sent to ****************** with a Dispute Form, requesting photos of the front and back of the gift card, a photo of the purchase receipt or activation receipt, a bank statement if the card had been purchased with a debit or credit card, or a utility or phone bill to validate her name and address if a purchase receipt or activation receipt was unavailable. Ms. **** was also advised that the Dispute Form must be filled out and sent back to us so we may begin our investigation with the merchant or merchants in question within ten (10) business days, to allow thirty (30) to ninety (90) calendar days from the date we receive all required documentation for the investigation to be completed, options on how to submit the form by email and by fax, that they would receive updates at each stage of the dispute investigation including the final resolution, as well as an explanation why the investigation takes that long. We received the documentation the same day and began our investigation with the merchant,reminding Ms. **** of the thirty (30) to ninety (90) day investigation timeframe.

After researching with the merchant associated with the charge, Dispute Case CDS0204147 was closed on July 31, 2025, in Ms. ****'s favor. An email was sent to her to advise that the dispute had been closed in her favor and that a new card would be sent with all funds attached. If Ms. **** has not received this replacement card by August 13, 2025, we invite her to contact our Dispute Team directly by email at ******************************************** or by phone at ************** and reference her Dispute Case. We sincerely apologize for any inconvenience Ms. **** may have experienced.

With this, we consider the matter resolved. Please, do not hesitate to reach out to us with any further questions.

Best Regards,

Regulatory Complaint Team
Blackhawk Network
**************
******************************
Initial Complaint
Date:07/17/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Awarded gift cards on March 27, 2025 from **********************. Cards were purchased by library from ******. Registered cards with Blackhawk on May 2. Cards immediately used and name registered on card immediately changed and used fraudulently. One card for $50 was restored with new card. Second card for $200 has still not been restored. Company claims it can take ***** days before card can be restored. From time of unauthorized use of the card for $200 is it now over 90 days.
Business Response
Date: 07/29/2025
VIA BBB WEBSITE

July 29, 2025

Better Business Bureau
Complaint Case: ********

RE: Complaint #********* ******* ********

Dear Aspen,

On July 17, 2025, Blackhawk Networks (Blackhawk) received a complaint from ******* ******** regarding two **** gift cards with unauthorized transactions.

On May 6, 2025, Ms. ******** contacted us to report charges on her gift card ending in 5056 that are not recognized. Reference case CS16232991 was created to assist Ms. ********* and an email was sent to request documentation to support our investigation, including a copy of the card images, a copy of the proof of purchase of the gift card, a copy of the photo ID from Ms. ******** and a clear color selfie with the photo ID, making sure her upper body, hands, shoulders, and arms are visible. *********** responded with the images of the gift card. On the same date, *********** also contacted us regarding the same concern about her other gift card ending in 8868. Dispute case CDS0183441 was created to assist Ms. ********* and an email with the Dispute Form was sent to Ms. ******** requested documentation to support our investigation. We also replaced Ms. ********* gift card ending 8868 with its remaining funds as part of our security precautions, which *********** was expected to receive the replacement gift card within 10 business days.

On May 7, 2025, an email was sent to Ms. ******** from reference case CS16232991 to request
a copy of the photo ID and a clear color selfie with the photo ID, making sure her upper body, hands, shoulders,and arms are visible to proceed with our investigation for gift card ending in 5056. On the same date, Ms. ******** also contacted us by phone to confirm that she did not make the purchase on her gift card ending in 8868. On May 13, 2025,Dispute case CDS0183441 was resolved, and an email was sent to Ms. ******** confirming the dispute for the gift card ending in 8868 has won in ************ ******

On May 29, 2025, we received the requested documentation from Ms. ******** for reference case CS16232991. On June 1, 2025, reference case CS16232991 was resolved, and an email was sent to Ms. ******** informing her a Dispute case CDS0213526 was created to assist *********** with her concern regarding her gift card ending in 5056. On June *******, Ms. ******** contacted us and requested updates regarding her concern. On June 22, 2025, an email was sent to Ms. ******** providing her with the timeframe of the Chargeback process, which takes ***** days for the merchant to complete. On June 27, 2025, an email was sent to Ms. ******** to verify two transactions on the gift card ending in 5056, which Ms. ******** confirmed the two transactions were not recognized. On July 17, 2025, Ms. ******** requested an expedition to resolve her concern. On July 19, 2025, dispute case CDS0213526 was resolved, and an email was sent to Ms. ******** confirming the dispute for the gift card ending in 5056 has won in Ms. ******** ******

As of todays date, we can confirm the Disputes for the gift cards ending in 8868 and 5056 has both won in Ms. ********* ****** The dispute amount for the gift card ending in 8868 with a total of $49.90 USD has been credited to the replacement gift card ending in 3900,which was issued to Ms. ******** on May 6, 2025. The dispute amount for the gift card ending in 5056 with a total of $193.43 USD was credited back to ************ account and has been replaced on July 19, 2025, with a total of $200.00 USD. Please be advised that the delivery timeframe for the replacement gift cards will take up to 10 business days from their issued date. Should *********** did not receive the replacement gift cards after the delivery timeframe, we encourage her to contact our customer service team and refer to ********** for the replacement gift card totaling $50.00 USD or refer to CS16948979 for additional insights about the replacement gift card totaling $200.00 USD. We sincerely apologize for any inconvenience Ms. ******** may have experienced.

With this, we consider the matter resolved. Please, do not hesitate to reach out to us with any further questions.

Best Regards,

Regulatory Complaint Team
Blackhawk Network
**************
******************************
Initial Complaint
Date:07/15/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My Dad got me a $100 vanilla **** gift card from Publix (****** way location- ******************, *******) on my birthday *********; I got the card on the 12th; tried to register it at the site printed on the card itself- the site would not complete the registration-so I called the number on the card to check the balance (because Ive heard of all these gift card SCAMS) it SAID there was $100 on the card- Today- 7-15-2025- I tried to use it at the same Publix and it only has one ***** on it. Publix customer service is supposedly trying to figure out what happened but bottom line- My Dad was Ripped Off and so was I and NO ONE seems to be doing Anything to catch these criminals! Blackhawk seems to just be stealing from people and giving no one any recourse! We can spend millions arresting fruit pickers but the Biggest crooks are free to go about their criminal enterprises?
Business Response
Date: 07/25/2025
July 25, 2025

Better Business Bureau
Complaint Case: *******

RE: Complaint #*******, ***** *****

Dear Aspen,

On July 15, 2025, Blackhawk Networks (Blackhawk) received a complaint from ***** ***** regarding a ************ gift card with unauthorized transactions.

************ gift cards such as the one advised by Ms. ***** are not part of a Blackhawk-supported program,and as such we cannot assist in this matter. If Ms. ***** has not already done so, we recommend having them utilize the phone number on the back of the gift card itself or the ************ gift card website, *******************, so a representative of ************'s Customer Service Team may provide any insight that may be available. We sincerely apologize for any inconvenience Ms. ***** may have experienced.

With this, we consider the matter resolved. Please, do not hesitate to reach out to us with any further questions.

Best Regards,

Regulatory Complaint Team
Blackhawk Network
**************
******************************
Initial Complaint
Date:07/15/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have never received or been able to use the e gift card and this is a lot of money for me and my family. Food for my kids. Please help me get my money back. Thank you. ****
Business Response
Date: 07/17/2025
July 17, 2025

Better Business Bureau
Complaint Case: ********

RE: Complaint #********, **** *******

Dear Aspen,

On July 15, 2025, Blackhawk Networks (Blackhawk) received a complaint from **** ******* regarding an eGift Card that has not been received from an order placed.

Our records show that order 9731-16072533-3423 was received and the card has transactions against the balance. We would recommend that Ms. ******* contact our **************** team via the phone number or website listed on the order confirmation email that she received so a representative may provide any insight that may be available. We sincerely apologize for any inconvenience Ms. ******* may have experienced.

With this, we consider the matter resolved. Please, do not hesitate to reach out to us with any further questions.

Best Regards,

Regulatory Complaint Team
Blackhawk Network
**************
******************************
Customer Answer
Date: 07/17/2025

Complaint: 23604061

I am rejecting this response because:I did not receive the card or use it once. I want my money refunded now please.

Sincerely,

**** *******
Business Response
Date: 07/18/2025
July 18, 2025

Better Business Bureau
Complaint Case: ********

RE: Complaint #********, **** *******

Dear Aspen,

On July 17, 2025, Blackhawk Networks (Blackhawk) received a rejection to our response regarding a complaint from **** ******* regarding an eGift Card that has not been received from an order placed.

Because the charges in question are within our sixty (60) day timeframe for a dispute to be made, we invite Ms. ******* to contact our Dispute team directly by email at ******************************************** or by phone at ************** so we may attempt to recover the funds from the merchant associated with the charge by opening an investigation on her behalf. We sincerely apologize for any inconvenience Ms. ******* may have experienced.

With this, we consider the matter resolved. Please, do not hesitate to reach out to us with any further questions.

Best Regards,

Regulatory Complaint Team
Blackhawk Network
**************
******************************
Customer Answer
Date: 08/01/2025
I have never received the e gift card and need a refund on my card please
Business Response
Date: 08/01/2025
August 1, 2025

Better Business Bureau
Complaint Case: ********

RE: Complaint #********, **** *******

Dear Aspen,

On August 1, 2025, Blackhawk Networks (Blackhawk) received a second rejection to our response regarding a complaint from **** ******* regarding an eGift Card that has not been received from an order placed.

As mentioned in previous correspondence, because the charges in question are within our sixty (60) day timeframe for a dispute to be made we invite Ms. ******* to contact our Dispute team directly by email at ******************************************** or by phone at ************** so we may attempt to recover the funds from the merchant associated with the charge by opening an investigation on her behalf. Because the card itself shows transactions against the balance, we cannot refund the purchase.

Our records show that the card is not registered to a user at this time; because of this, it will be necessary to provide proof of purchase when beginning their dispute, such as a purchase receipt, activation receipt, confirmation of the order number associated with the card purchase, or bank statement reflecting the purchase as well as other supporting documentation to show a clear line of ownership of the card. We sincerely apologize for any inconvenience Ms. ******* may have experienced.

With this, we consider the matter resolved. Please, do not hesitate to reach out to us with any further questions.

Best Regards,

Regulatory Complaint Team
Blackhawk Network
**************
******************************
Customer Answer
Date: 08/01/2025

Complaint: 23604061

I am rejecting this response because:I did not receive the gift card. I want my money refunded please

Sincerely,

**** *******
Business Response
Date: 08/04/2025
August 4, 2025

Better Business Bureau
Complaint Case: ********

RE: Complaint #********, **** *******

Dear Aspen,

On August 4, 2025, Blackhawk Networks (Blackhawk) received a second rejection to our response regarding a complaint from **** ******* regarding an eGift Card that has not been received from an order placed.

As mentioned in multiple previous correspondences, because the charges in question are within our sixty (60) day timeframe for a dispute to be made we invite Ms. ******* to contact our Dispute team directly by email at ******************************************** or by phone at ************** so we may attempt to recover the funds from the merchant associated with the charge by opening an investigation on her behalf. Because the card itself shows transactions against the balance, we cannot refund the purchase.

Our records show that the card is not registered to a user at this time; because of this, it will be necessary to provide proof of purchase when beginning their dispute, such as a purchase receipt, activation receipt, confirmation of the order number associated with the card purchase, or bank statement reflecting the purchase as well as other supporting documentation to show a clear line of ownership of the card. We sincerely apologize for any inconvenience Ms. ******* may have experienced.

With this, we consider the matter resolved. Please, do not hesitate to reach out to us with any further questions.

Best Regards,

Regulatory Complaint Team
Blackhawk Network
**************
******************************

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