Business Profile
Internet Marketing Services
Blackhawk Network Holdings, Inc.Headquarters
Important information
- Customer Complaint:
Blackhawk Network Holdings Inc. came to BBB’s attention in January 2009. A review of complaints was completed in October 2024.
Consumers are encouraged to review the links below for assistance with gift card questions. Because the terms of use may be subject to change, BBB encourages consumers to read the terms of service and the card order agreement using the links provided. Important sections to read are the company’s rights, fee’s that may be associated with your card and fraud abuse.
https://blackhawknetwork.com/lets-talk/faq#user=allhttps://blackhawknetwork.com/card-order-agreement
https://blackhawknetwork.com/terms-use
Complaints
This profile includes complaints for Blackhawk Network Holdings, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1,142 total complaints in the last 3 years.
- 406 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:08/07/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I filed a dispute because a $250.00 digital **** gift card I received was already activated when I went to do so. I have provided all the requested documents they have requested: - A valid government photo-issued ID showing your mailing address - A utility bill for address verification - Full name - Mailing address - Phone number Now they want me too send them the following:- A clear color selfie holding your ID. Please ensure that your upper torso, shoulders, arms, and hands are fully visible in the picture, along with the ID.This is nothing more than a stalling tactic in my opinion given they already have my government issued photo id, my drivers license, It is taking them way too long and they continue to delay rectifying the issue. This doesnt seem like a legitimate business. This company lacks credibility. I just want my $250.00 back.
Business Response
Date: 08/29/2025
VIA BBB WEBSITE
August 29, 2025
Better Business Bureau
Complaint Case: 23717670
RE: ***** *****
Dear *****,
On August 8, 2025, Blackhawk Networks (Blackhawk) received a complaint from ***** ***** regarding a virtual **** Tango card ending in 0899 that has been blocked from use.
On July 14, 2025, our team received contact from Mr. ***** stating he was experiencing issues redeeming his virtual **** Tango card ending in 0899. Our team opened case CS16901218 to begin investigating this issue further. On July 17, 2025, our team requested the following information order number, tracking number, and or reference number provided by Tango. On July *******, we received a response from Mr. ***** with the reference number and the redeem code. On July 20, 2025, our team requested additional information as they were still having issues with finding the card. On July 23, 2025, our team requested additional documentation to prove ownership of the card. Our team requested the following: a screen shot of the first Email with the redemption code, a valid government photo issued *** a utility bill for address verification, full name, mailing address, and phone number. Later that day ******** proved some of the documentation requested. On July 25, 2025, after reviewing the given documentation it was determined that we still needed a screen shot of the original email as well as a clear image of the utility bill.On July 26, 2025, Mr. ***** sent our team the requested information. On July 28, 2025, after establishing ownership of the card our team informed Mr. ***** that a dispute case would be opened on his behalf. On August 5, 2025, Mr. ***** called for an update to his case. On August 10, 2025, our dispute team requested the following: images of the front and back of the card or the original email, selfie holding the *** Purchase receipt, copy of the utility bill, a filed police report, and a completed dispute form confirming all the disputed transactions.
On August 11, 2025, it was confirmed that all required documents were received, and we would move forward with our dispute case. Dispute case CDS0292434 was opened on Mr. ***** behalf. That same day the dispute was won in Mr. ***** favor, and a credit was issued. We sincerely apologize for any inconvenience Mr. ***** may have experienced.
With this, we consider the matter resolved. Please, do not hesitate to reach out to us with any further questions.
Best Regards,
Regulatory Complaint Team
Blackhawk Network
Regulatory Complaint Specialist
****, NV 89521
******************************Initial Complaint
Date:08/07/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Please see the attached file for more information.Business Response
Date: 08/22/2025
VIA BBB WEBSITE
August 22, 2025
Better Business Bureau
Complaint Case: 23714444
RE: ******* ******
Dear *****,
On August 7, 2025, Blackhawk Networks (Blackhawk) received a complaint from ******* ****** regarding issues using his **** gift card ending in 3642.
On August 2, 2025, we received contact from Mr. ****** in regards to an issue with wanting a check in place of his gift card. Case CS17078995 was opened to look into this matter further. Our team advised Mr. ****** that we would need the following information in order to move forward. A copy of the proof of purchase receipt, a valid photo ID, and images of the front and back of the card. ********* was not pleased with this response and requested to speak with a supervisor. Our team advised that we could send a physical card that can be used at an ATM so he can withdraw the physical funds. Our team offered to send Mr. ****** the tracking within three business days. Mr. ****** agreed so case CS17078995 was set as resolved.
On August 16, 2025, contacted our customer service again stating he was having issues using his new card and wanted a check issued for the $100.00 instead.Our team created case CS17204045 to investigate the matter further. Our team also requested the following documents. Proof of purchase receipt, Images of the front and back of the card, and a valid ID. That same day Mr. ****** provided photos or the card and his ID. However stated that he did not have a receipt as it was a gift.
At this time this case is still actively being worked for any updates please reach out to customer service in regards to case ********** for further assistance.We sincerely apologize for any inconvenience Mr. ****** may have experienced.
With this, we consider the matter resolved. Please, do not hesitate to reach out to us with any further questions.
Best Regards,
Regulatory Complaint Team
Blackhawk Network
Regulatory Complaint Specialist
****,NV 89521
******************************Customer Answer
Date: 08/22/2025
Our complete response can be found in the file attached.Business Response
Date: 09/03/2025
VIA BBB WEBSITE
September 3, 2025
Better Business Bureau
Complaint Case: 23714444
RE: ******* ******
Dear *****,
On August 26, 2025, Blackhawk Networks (Blackhawk) received a rejection to our response from ******* ****** regarding issues using his **** gift card ending in 3642.
On August 22, our team opened case CS17256017 to continue assisting Mr. ****** with his request for a check issued in place of the **** gift card ending in 3642. On August 28, 2025, our team reached out again with Mr. ****** to try an acquire the necessary documentation to continue. On August 27, 2025, Mr. ****** responded with the requested information. Our team reached back that same day informing Mr. ****** that a check would be issued to ********* in the amount of $100.00 and to allow 7-10 business days for the check itself to be processed. On August 30, 2025, Mr. ****** requested an update on his check. On September 2, 2025, our team advised Mr. ****** that the check was issued on August 29, 2025, and should be delivered within ***** business days.
Mr. ****** should receive the check no later than September *******. If Mr. ****** has any issues or does not receive the check within the issued time frame, we invite Mr. ****** to please contact our team. We sincerely apologize for any inconvenience Mr. ****** may have experienced.
With this, we consider the matter resolved. Please, do not hesitate to reach out to us with any further questions.
Best Regards,
Regulatory Complaint Team
Blackhawk Network
Regulatory Complaint Specialist
****, NV 89521
******************************Customer Answer
Date: 09/03/2025
Our complete response to Blackhawk Network's false claims can be found in the file attached.Initial Complaint
Date:08/06/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received a gift card from ************************************* in the amount of $100. I hadn't used the card in a while, and when I went to check the balance on their website, I was directed to call the number on the gift card. I spoke with a representative and a manager at that number. They informed me that the card has been compromised and I can no longer use it. They would not tell me how it was compromised. The card has been in my possession the entire time. According to them, the only way that I can resolve this issue is to send them a proof of purchase for the gift card, which I do not have (it was a gift). This seems like an unreasonable request and a bit of a scam.I had already made a purchase on ****** for $45.19, so there is a remaining balance of $54.81. I am requesting that they refund me the remaining balance of $54.81.Business Response
Date: 08/15/2025
August 15, 2025
Better Business Bureau
Complaint Case: ********
RE: Complaint # ********* ***** *****
Dear Aspen,
On August 6, 2025, Blackhawk Networks (Blackhawk) received a complaint from ***** ***** regarding a $100 gift card they are unable to redeem.
On August 6, 2025, Mr. ***** contacted us by phone regarding his concern about not being able to redeem his gift card. Case CS17113755 was created to assist Mr. ****** and one of our customer service representatives advised Mr. ***** that his gift card ending in ********************************************************************************************* incorrect website instead of our official website. We also informed Mr. ***** that a copy of the proof of purchase was required to unblock the gift card. Mr. ***** requested a supervisors assistance, who explained to Mr. ***** that the requested documentation was required to validate the ownership of the card. On the same date, an email was also sent to Mr. ***** requested a copy of the proof of purchase of the gift card. On August 7 and August 8, 2025, we attempted to contact Mr. ***** to request proof of purchase to proceed with our investigation and have yet received a response.
As of todays date, we have not received the requested documentation from Mr. ****** In order to insure that we are investigating thoroughly and accurately, a copy of the proof of purchase of the gift card is required to validate the ownership of the gift card. We encourage Mr. ***** to respond to any of our previous emails from Case CS17113755 with the requested documentation. We also encourage Mr. ***** to contact our **************** team using the phone number located on the back of the gift card for any additional insight. We sincerely apologize for any inconvenience Mr. ***** may have experienced.
With this, we consider the matter resolved. Please, do not hesitate to reach out to us with any further questions.
Best Regards,
Regulatory Complaint Team
Blackhawk Network
**************
******************************Initial Complaint
Date:08/05/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My sister and I received Delta vouchers to redeem through this website, but after completing the process, there is no information about any of our cards on the site that manages the virtual ******** simply states that weve already redeemed the vouchers, yet there is no trace of my $1,600 virtual card.I have tried to contact this company multiple times, but no one responds. Whats even more concerning is that there is no record of our cards anywhere.What happened to the money? What happened to the cards?This website seems highly suspicious, and I am demanding the return of my $1,600. Otherwise, I will take legal action and file a fraud complaint.Business Response
Date: 08/15/2025
August 15, 2025
Better Business Bureau
Complaint Case: ********
RE: Complaint #********, **** ******
Dear Aspen,
On August 5, 2025, Blackhawk Networks (Blackhawk) received a complaint from **** ****** regarding virtual gift cards that were unable to be locate after redeeming the Delta vouchers.
Our record showed the two gift cards ending in 3386 ($300.00 USD) and 1453 ($500.00 USD) were sent to the email address provided within Mr. ******* complaint. Our record also showed that the email address provided in his complaint, ********************** is not associated with the other two gift card redemption codes provided. We recommend Mr. ****** to review any other alternative email addresses he may have for the corresponding voucher codes. We also encourage Mr. ****** to review the Junk or Spam folder within his email addresses as the gift cards may have sent to those folders due to the email setting. We sincerely apologize for any inconvenience Mr. ****** may have experienced.
With this, we consider the matter resolved. Please, do not hesitate to reach out to us with any further questions.
Best Regards,
Regulatory Complaint Team
Blackhawk Network
**************
******************************Initial Complaint
Date:08/05/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received a gift card from someone and they blocked it after 2 transactions. They are asking for proof of purchase for a GIFT. That is not impossible however if you are gifted something there is no way to provide proof of purchase because I did not purchase it. Feels like a scam especially since the have been ordered to pay ******* from their data breach settlement.Business Response
Date: 08/20/2025
August 20, 2025
Better Business Bureau
Complaint Case: ********
RE: Complaint # ********, ******** ********
Dear Aspen,
On August 15, 2025, Blackhawk Networks (Blackhawk) received a complaint from ******** ******** regarding a **** gift card that had been blocked from use.
On August 5, 2025, we received a phone call from Ms. ******** due to a **** gift card ending in 8148 that had been blocked from use. Case CS17100379 was created, and an email was sent to **************** to request a photo of a proof of purchase for the card. *********** responded to advise that the card had been a gift to her.
After reviewing the card internally, a decision was made to replace the card and send the replacement to Ms. ********** address. Our records show the replacement card ending in 9025 has been received and has redemptions against the balance as recently as August 15, 2025. If Ms. ******** does not recognize these transactions, we invite her to contact our Dispute team directly by email at ******************************************** or by phone at ************** so we may attempt to recover the funds from the merchant associated with the charge by opening an investigation on her behalf. We sincerely apologize for any inconvenience Ms. ******** may have experienced.
With this, we consider the matter resolved. Please, do not hesitate to reach out to us with any further questions.
Best Regards,
Regulatory Complaint Team
Blackhawk Network
**************
******************************Initial Complaint
Date:07/30/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My brother purchased a gift card for me and sent to me via mail. When I received the gift card it was still in original packing and still had the security logo sticker a crossed the cvv information. The envelope was still closed. When I attempted to activate the card, it had been reported as stolen. I am unsure how anyone could have even access the information as the card was still sealed in the packaging and the cvv number was covered with the sticker. I filed a complaint with ************************** and they sent me a transaction history that someone had made 2 charges using $396.57. The card was purchased 7/23/25 and loaded with $400.00. The purchases were as follows: 7/28/25 G*GOAT091#*****, ***********, ** $77.70 on 7/28/25 **** O***************, ************ $318.87. I am concerned that possibly someone within the company is doing this as the card was completed sealed and had to be torn open and the security sticker was still intact. I would like this money replaced.Business Response
Date: 08/12/2025
VIA BBB WEBSITE
August 11, 2025
Better Business Bureau
Complaint Case: 23677239
RE: ********* ******
Dear *****,
On July 30, 2025, Blackhawk Networks (Blackhawk) received a complaint from ********* ****** regarding disputed charges on **** gift card ending in 8626.
On July 28, 2025, Ms. ****** contacted our customer service team in regard to unknown charges on her **** gift card ending in 8626. Our team opened case CS17028423 in response to begin investigating this matter. That same day our team requested the following information for our investigation:images of the card front and back and a selfie of you holding your ID. And one of the following: purchase order receipt, activation receipt and or a bank statement reflecting the full purchase. Later that day Ms. ****** provided us with the requested documentation. On July 30, 2025, Ms. ****** called to check the status of her case. Our team advised that the documents were still actively being reviewed by our team. Later that team our team reached out to Ms. ****** asking her to confirm the transactions being disputed. Later Ms. ****** confirmed she was disputing the charges that occurred on July 28, 2025.
On August 4, 2025, it was confirmed that all requested documentation was received, and our team would move forward with dispute case CDS0283972. At this time the case is actively being worked and would like to invite Ms. ****** to communicate any question directly through her active disputes case to our disputes team. We sincerely apologize for any inconvenience Ms. ****** may have experienced.
With this, we consider the matter resolved. Please, do not hesitate to reach out to us with any further questions.
Best Regards,
Regulatory Complaint Team
Blackhawk Network
Regulatory Complaint Specialist
****, NV 89521
******************************Initial Complaint
Date:07/30/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
You made me open a debit card to use funds from an equifax lawsuit, and then charge a 1$ monthly inactivity fee. Afterwards you make it very difficult to cancel the card by not having the appropriate representatives or process. Very fradulent tactic.Business Response
Date: 08/07/2025
VIA BBB WEBSITE
August 7, 2025
Better Business Bureau
Complaint Case: ********
RE: Complaint # ********, ***** *****
Dear Aspen,
On July 30, 2025, Blackhawk Networks (Blackhawk) received a complaint from ***** ***** regarding having to activate a virtual MasterCard settlement card before use as well as the inactivity fee.
Our record showed Mr. ***** contacted us on July 30, 2025, and requested to close his gift card. On the same date, Mr. ****** gift card was blocked upon request. We encourage ******** to contact the program administrator for alternative options to retrieve the funds. We sincerely apologize for any inconvenience Mr. ***** may have experienced.
With this, we consider the matter resolved. Please, do not hesitate to reach out to us with any further questions.
Best Regards,
Regulatory Complaint Team
Blackhawk Network
**************
******************************Initial Complaint
Date:07/29/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased two $200 gift cards less than one year ago. Today I opened the packaging and tried to use them, and they were both declined for some unknown reason so I was unable to make the purchase. I tried calling the customer service number while still in the store, but was taken through an obnoxious, complex menu and was unable to get help. Now that Im home, I registered the cards and both show $0 balance with todays charges pending. The cards were both declined so I was unable to make the purchase, yet the charges are shown as pending! I FINALLY reached a customer service person, ******, who said it could take 7-10 or 14 days for the charges to get put back on the cards! I explained that I was purchasing items for someone in a nursing home who needs these items asap. ****** said he would transfer me to a supervisor who could expedite the process. But the call was disconnected after a lengthy wait. I tried calling back, and went through the ridiculous menu, only to be disconnected again. The website is absolutely no help in resolving this.I never would have paid the $4.95 or $5.95 to purchase these cards if I knew what trouble I would have using them.Business Response
Date: 08/12/2025
VIA BBB WEBSITE
August 11, 2025
Better Business Bureau
Complaint Case: 23673630
RE:****** *****
Dear *****,
On July 30, 2025, Blackhawk Networks (Blackhawk) received a complaint from ****** ***** regarding issues using her **** gift cards ending in 0178 and 6313.
On July 29, 2025, Ms. ***** reached out to our team informing them that there was an issue with using her **** gift cards ending in 0178 and 6313. Our team opened case CS17043210 to investigate this further. Upon researching the issue,it was determined that the transactions in question were declined, and the funds would be returned to the card within 7-10 business days. On July *******, Ms. ***** contacted us for an update. Our team again informed Ms. ***** of the potential wait of 7-10 business days to see funds returned to the cards.On August 1, 2025, Ms. ***** reached out to our team letting them know that she was not pleased with the given time frame. On August 4, 2025, our team reached back out to Ms. ***** letting her know that the full amount was ready and available to be used on both cards and apologized for any inconvenience. On August 5, 2025, Ms. ***** informed our team she was still showing a balance of $0.00. On August 7, 2025, our team advised the funds should be available to Ms. ****** account and to verify she had access to them.
As of August 11, 2025, we show both **** gift cards hold an available balance of $200.00. We sincerely apologize for any inconvenience Ms. ***** may have experienced.
With this, we consider the matter resolved. Please, do not hesitate to reach out to us with any further questions.
Best Regards,
Regulatory Complaint Team
Blackhawk Network
Regulatory Complaint Specialist
****,NV 89521
******************************
[TC1]showInitial Complaint
Date:07/28/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been unable to use the prepaid card and wish to have it cancelled and the funds returned to the issuer (maven). Their customer service did resolve this. The case number is CS16905544 - **** Virtual Redemption Error - ********* / IDKBusiness Response
Date: 08/07/2025
August 7, 2025
Better Business Bureau
Complaint Case: ********
RE: Complaint # ********, ****** *****
Dear Aspen,
On July 28, 2025, Blackhawk Networks (Blackhawk) received a complaint from ****** ***** regarding roadblocks with redeeming a virtual **** card ending in 7637.
Our records show the card is active with a balance of $75.75 as of today's date, with one declined transaction for a gold and silver dealer and no pending transactions. The card may be used at any online merchant that accepts **** as a method of payment; we invite ******** to review the Terms and Conditions for this card for more comprehensive information regarding how the card may and may not be used. Should Mr. ***** wish to have the funds disbursed in an alternative method, we would recommend having him contact the program administrator for additional information as we cannot do so on his behalf. We sincerely apologize for any inconvenience ******** may have experienced.
With this, we consider the matter resolved. Please, do not hesitate to reach out to us with any further questions.
Best Regards,
Regulatory Complaint Team
Blackhawk Network
**************
******************************Initial Complaint
Date:07/26/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
on july 26/2025 i told black hawk reps ***** someone hacked my phone and stole every dime and i told the agent that i need the money today and he told me he said i would get my refund and he said 24/28 and i need helpBusiness Response
Date: 08/05/2025
August 5, 2025
Better Business Bureau
Complaint Case: ********
RE: Complaint #********, ******** ******
Dear Aspen,
On July 26, 2025, Blackhawk Networks (Blackhawk) received a complaint ******** ****** regarding unauthorized transactions due to their phone being hacked.
On July 26, 2025, we received a phone call to report unauthorized activity against a MasterCard settlement card ending in 5973. Dispute Case CDS0273598 was created, and an email was sent with a Dispute Form, requesting photos of the front and back of the gift card,a photo of the purchase receipt or activation receipt, a bank statement if the card had been purchased with a debit or credit card, or a utility or phone bill to validate his name and address if a purchase receipt or activation receipt was unavailable. Mr. ****** was also advised that the Dispute Form must be filled out and sent back to us so we may begin our investigation with the merchant or merchants in question within ten (10) business days, to allow thirty (30) to ninety (90) calendar days from the date we receive all required documentation for the investigation to be completed, options on how to submit the form by email and by fax, that they would receive updates at each stage of the dispute investigation including the final resolution, as well as an explanation why the investigation takes that long.
The Dispute Case was closed on July 26, 2025, and we made multiple attempts to reach out to Mr. ****** to confirm that they received the replacement card that was sent as a security precaution. Our records show there are transactions as recent as July 30, 2025,against the balance of the card. The current balance of the replacement card ending in 4740 is zero as of today's date. We sincerely apologize for any inconvenience Mr. ****** may have experienced.
With this, we consider the matter resolved. Please, do not hesitate to reach out to us with any further questions.
Best Regards,
Regulatory Complaint Team
Blackhawk Network
**************
******************************Customer Answer
Date: 08/05/2025
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******** ******
Blackhawk Network Holdings, Inc. is BBB Accredited.
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