Business Profile

Internet Marketing Services

Blackhawk Network Holdings, Inc.

Headquarters

BBB Accredited Business A+Rated by BBB

Important information

Customer Complaint:
Blackhawk Network Holdings Inc. came to BBB’s attention in January 2009. A review of complaints was completed in October 2024.

Consumers are encouraged to review the links below for assistance with gift card questions. Because the terms of use may be subject to change, BBB encourages consumers to read the terms of service and the card order agreement using the links provided. Important sections to read are the company’s rights, fee’s that may be associated with your card and fraud abuse.

https://blackhawknetwork.com/lets-talk/faq#user=all
https://blackhawknetwork.com/card-order-agreement
https://blackhawknetwork.com/terms-use

Complaints

This profile includes complaints for Blackhawk Network Holdings, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

1,144 total complaints in the last 3 years.
405 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:03/18/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was given a gift card years ago. Recently I received unclaimed property letter and discovered that giftcards.com was for years charging me $4.99/month inactivity fee. They never notified me of this. And they took their time in depleating the balance before notifying unclaimed property. Eg in 2/1/2022 I was charged a dormancy fee meaning that I havent used the card for over ****************************************************************************************** 2019 to notify anyone about it? This seems very unethical.
Business Response
Date: 03/28/2024
VIA BBB WEBSITE

March 28, 2024

Better Business Bureau
Complaint Case: 21442148

RE: *******************************

Dear *****,

On March 16, 2024, Blackhawk Networks (Blackhawk) received a complaint from ******************************* regarding issues with charges on her **** gift card ending in 6916.

On March 16, 2024, ************** contacted our customer service in regard to issues with some monthly service fees that had been charged to Ms.Lazics **** gift card ending in 6916. Our team created case CS12577745 to investigate this further. That same day our team requested information on the card so we may proceed. On March 17, 2024, ************** provided as much information as possible for the card. Our team understood this and asked for the purchasers information instead so they may verify. On March 19, 2024, we again requested information on the purchaser of the card so we may verify further. That same day ************** said she was unable to provide the requested information. On March 20, 2024, our team was unfortunately unable to proceed further without the requested information.

The Terms and Conditions for this card state that a *************** Fee shall be applied against the balance of the card until either the funds associated with the card are depleted or until the card is used; this is not the same as the funds expiring, as any funds that would have been available after the expiration date of the card can be reissued. The Terms and Conditions are available for ************* to review at any time, and it is the responsibility of and recommendation to any cardholder to review the Terms and Conditions associated with any gift card, rewards card, promotional card, or loyalty card to ensure the cardholder is able to utilize the funds associated with the card to the best of their ability within the strictures of the card network allowances. Once the remaining funds were turned over the states unclaimed property Blackhawk Network no longer has any access to those funds.

We sincerely apologize for any inconvenience ************** may have experienced.

With this, we consider the matter resolved. Please, do not hesitate to reach out to us with any further questions.

Best Regards,

Regulatory Complaint Team
Blackhawk Network
Regulatory Complaint Specialist
****, ** 89521
www.BlackhawkNetwork.com
Initial Complaint
Date:03/14/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
As a rebate for purchasing kitchen appliances, I was provided two digital Mastercard debit cards totaling $550 (one at $250, one at $300). These cards are administered by a company called MyPrepaidCenter.com. They were cumbersome to set up in Apple Pay, apparently the only way to use them in person, but the company tells me they are both active and fully funded. So far, the only transaction I have been able to complete has been one purchase on-line with Amazon for $7.50. I have attempted a total of four purchases in person with each card at three separate businesses that accept both Mastercard and Apple Pay only to have the card declined on each attempt. I have called the business' **************** number three times but have no resolution to the problem of the cards being declined for in-person transactions. I am told I can request physical plastic cards (for a fee) but have no guarantee they will work any better. My concern is that the cards expire in September 2024, and I will not be able to use their full value if I am limited to on-line transactions with Amazon, assuming they continue to be accepted by Amazon. Having read the numerous similar complaints by others, I believe this difficulty may well be by design, leaving the company with surplus cash when the relatively short-term card life expires. I am also upset by the excessive time I have had to invest in this problem, not to mention the public embarrassment each time a transaction is denied. I would like to be provided the full value of these cards in cash.
Business Response
Date: 03/25/2024
VIA BBB WEBSITE

March 25, 2024

Better Business Bureau
Complaint Case: 21433666

RE: ***********************

Dear *****,

On March 14, 2024, Blackhawk Networks (Blackhawk) received a complaint from *********************** regarding four gift cards that have never worked.

On March 14, 2024, we received a complaint from **************** about issues with using his Mastercard gift cards ending in 7677 and 228. **************** was experiencing issues using his card and stated he was being declined. We show in our systems *************** was declined on the Mastercard gift card ending in 7677 on March 12,2024, for attempting to make a purchase that exceeded the available amount of $300.00.This same card shows a successful purchase of $225.15 was made on March 17,2024. A purchase of $10.71 was made on March 18, 2024. On March 24, 2024, a purchase of $18.22 was made. And on March 25, 2024, a purchase of ***** was made.Bringing the total balance of the gift card ending in 7677 to $0.00.

In regard to the Mastercard gift card ending in 2281, The card had an original load amount of $250.00. There was again a declined transaction on March 12,2024, of $487.92 as it exceeded the amount of the gift cards availability. We show that there was a successful purchase of $7.50 On March 13, 2024. On March 18, 2024, we show a purchase of $15.00. On March 20, 2024, we show a purchase of $85.68 was made. On March 21, 2024, there was a promotional load with the value of $4.28. On March 24, 2024, there was a purchase of $132.95. And on March 25, 2024, there was a purchase of $13.15 made on the card leaving a balance of $0.00 remaining on the card.

We sincerely apologize for any inconvenience **************** may have experienced.

With this, we consider the matter resolved. Please, do not hesitate to reach out to us with any further questions.

Best Regards,

Regulatory Complaint Team
Blackhawk Network
Regulatory Complaint Specialist
****, ** 89521
www.BlackhawkNetwork.com
Initial Complaint
Date:03/13/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My daughter purchased a Game On ******* Sports Betting Game Card on 12-24-2023 from Circle K **************************************************************************. The gift card says to submit the deposit on Fan Duel, Draft Kings (or other betting sites) as a credit deposit. I attempted to deposit the $20 amount and was informed by both national betting sites that ******* does not allow pre-paid credit card deposits in sports betting accounts. So the transaction was never possible in the first place. I contacted the company known as Blackhawk Network ********** and they immediately closed my case after I proved I had an active balance and ******* does not allow for this type of deposit. Circle K has realized this is a scam and has since stopped selling the gift card. This company needs to stop selling a product when there is no way to fulfil their obligation.
Business Response
Date: 03/20/2024
VIA BBB WEBSITE

March 20, 2024

Better Business Bureau
Complaint Case: 21427828

RE: *********************

Dear *****,

On March 13, 2024, Blackhawk Networks (Blackhawk) received a complaint from ********************* regarding issues with a Game On gift card he purchased ending in 3751.

On March 11, 2024, our customer service team received a call from ************** in regard to a Game On gift card that had been purchased. ************** was having issues using the card because the website had restrictions in the ****************. Case CS12537002 was opened to address this. Our team requested the following information to proceed further, a form of ID, proof of purchase, and images of the card. On March 12, 2024, we again requested the same information from ************** in order to proceed. That same day ************** called and spoke with one of our agents who informed ************** that he would need to send the requested information. ************** responded with his ID, Images of the card, and the error in question. However, when we did not receive a proof of purchase from ************** we reached out On March 13, 2024, to request this. ************** stated he did not have the proof of purchase and would not be able to provide one. We again expressed in order to proceed with the refund we would need proof of purchase. ************** stated his only proof of purchase was the card was unused and that he would be filing a complaint.

On March 14, 2024, the refund for ************** was approved. ************* was advised once the refund check was issued to allow up to 15 business days for it to arrive. We sincerely apologize for any inconvenience ************** may have experienced.

With this, we consider the matter resolved. Please, do not hesitate to reach out to us with any further questions.

Best Regards,

Regulatory Complaint Team
Blackhawk Network
Regulatory Complaint Specialist
****, ** 89521
www.BlackhawkNetwork.com
Initial Complaint
Date:03/13/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
A Mastercard gift card was purchased 12/16/23 in Publix (*******, **.) I tried using the gift card on 12/25 at ********** *************, ** and it was declined. After checking the purchases made on this card I found all the charges to be bogus and the balance left on the card was 28 cents. After sending Blackhawk all the information they needed which included my utility bill, I received a new card for .28 cents. I am requesting my card be replaced with another $50 gift card or a check in said amount. This dealing with Blackhawk has been going on since January. The case number assigned by Blackhawk-DS0642015 and CS12441368.
Business Response
Date: 03/21/2024
March 21, 2024

Better Business Bureau
Complaint Case: ********

RE: Complaint #********, *************************

Dear **,

On March 13, 2024, Blackhawk Networks (Blackhawk) received a complaint from ************************* regarding receiving a replacement card for $.28.

We received a phone call from ******************** on February 21, 2024, stating that the charges totaling $49.77 on a MasterCard ending in 1124. Dispute Case DS0642015 was created, and an email was sent to ********************** with a Dispute Form, requesting photos of the front and back of the gift card, a photo of the purchase receipt or activation receipt, a bank statement if the card had been purchased with a debit or credit card, or a utility or phone bill to validate his/her name and address if a purchase receipt or activation receipt was unavailable. ******************* was also advised that the Dispute Form must be filled out and sent back to us so we may begin our investigation with the merchant or merchants in question within ten (10) business days, to allow thirty (30) to ninety (90)calendar days from the date we receive all required documentation for the investigation to be completed, options on how to submit the form by email and by fax, as well as an explanation why the investigation takes that long. A follow up email was sent on February 26, 2024, to re-request this information, which was received on March 2, 2024. We sent an email to ******************** on March 7,2024, requesting that she send the Proof of Address copy again due to the original image we received being too blurry to be usable. We received the requested documentation on March 10, 2024, and concluded our investigation in ************************ favor on March 15, 2024.

The replacement card was sent to ******************** with the remaining balance on the original card as a security precaution due to the nature of the claim she submitted; the credit for $49.77 was applied to this card once her dispute was concluded in her favor. We sincerely apologize for any inconvenience ******************** may have experienced.

With this, we consider the matter resolved. Please, do not hesitate to reach out to us with any further questions.

Best Regards,

Regulatory Complaint Team
Blackhawk Network
****, ** 89521
www.BlackhawkNetwork.com
Initial Complaint
Date:03/11/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I activated the $40 **** gift card and registered it on March 22, 2023, but I didnt use it right away and put it in my wallet instead. The card number hasn't been scratched, and it was still inside all of its original packaging when I opened it to register. By the time I wanted to use it, it had a balance of $0.21 cents. I reported the fraudulent charges as soon as I attempted to use the card. The multiple charges on the card are unauthorized, fraudulent charges from ******* and two random PayPal accounts. The card doesn't expire until 01/29, so I was in no hurry to use it. I shouldn't have to continuously check the balance on a **** gift card that remains in my wallet. I opened a dispute with ****, but the dispute was closed. "We have researched the transaction(s) you are disputing, and because the transactions listed above have exceeded this 60-day time frame, we no longer have recourse to attempt to recover the funds from the merchant through the Card Network. Furthermore, we must abide by the terms and conditions enclosed with your card." The dispute process should be valid until 01/29.The card should expire in 60 days if, thats how long they can guarantee the funds for. To make the customer responsible for this is just an absurd business practice. It's obviously a security breach within the gift card company so why do I have to suffer? Most people don't immediately spend the money on those cards unless it's a scammer. All the fraudulent authorized ****** and PayPal transactions are within a week of me activating the card. It looks like this sort of scam is getting more popular.This is, unfortunately, a known common scam.
Business Response
Date: 03/21/2024
March 21, 2024

Better Business Bureau
Complaint Case: ********

RE: Complaint #********, *************************

Dear **,

On March 11, 2024, Blackhawk Networks (Blackhawk) received a complaint from ************************* regarding charges against a **** gift card ending in 0448 that are past the Dispute timeframe.

On March 3, 2024, we received an email from ****************** advising that transactions totaling $39.79 were unauthorized. Dispute Case DS0646251 was created, and an email was sent to ****************** advising that our Terms and Conditions state that any unauthorized charge must be communicated to us no later than sixty (60) days from the date the charge posts against the gift card balance or we may not be able to assist.

As a one-time courtesy we have credited the unauthorized charges back and have issued a new card as of March 12, 2024. We ask that they allow seven (7) to ten (10) business days for the replacement card to arrive as was advised to Mx. ****** within this Dispute Case; business days are considered Monday through Friday, with weekends and holidays potentially extending the delivery timeframe. We sincerely apologize for any inconvenience Mx. ****** may have experienced.

With this, we consider the matter resolved. Please, do not hesitate to reach out to us with any further questions.

Best Regards,

Regulatory Complaint Team
Blackhawk Network
****, ** 89521
www.BlackhawkNetwork.com
Initial Complaint
Date:03/11/2024
Type:Order Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On December 29th I requested a replacement card for the gift card that's managed through this company. On December 30th I received confirmation from the company that I will receive my card within 7-10 business days. After not having received the card, I reached out on January 24th to let them know I hasn't received the card. The responded saying they will send a replacement card. This happened again February 16th after not having received the card yet. I have been promised this card 3 times and I still haven't received the replacement card. It's been over 2 months and it's starting to feel this is intentional. I need your help to finally receive my funds. Email correspondence can be provided upon request.
Business Response
Date: 03/21/2024
VIA BBB WEBSITE

March 21, 2024

Better Business Bureau
Complaint Case: 21409241

RE: ***************

Dear *****,

On March 9, 2024, Blackhawk Networks (Blackhawk) received a complaint from *************** regarding issues receiving her replacement card.

On December 27, 2023, we received contact from ************ because she was unable to use the funds on her card. Case CS11911031 was opened on her behalf. On December 28, 2024, our team re-issued a new digital card that would arrive in 7-10 business days. Our team asked ************ to reply to this email confirming that this was a suitable solution. On December 29, 2024, we again asked for a response to our offered solution from ************. ************ replied that day stating that she would prefer a physical card sent to the address *************************** ********, **, 20176.On December 30, 2023, our team issued a new card ending in 0577 to the requested address.

On January 23, 2024, ************ reached out to customer service for updates on her replacement card. Our team opened case CS12169066. On January 24, 2024, our team reached out to ************ to confirm if there was an apartment number or something that *** have prevented the card in being delivered. On January 25, 2024, ************ confirmed we had the correct address. That same day we requested a new replacement card be sent to ************ and advised her that there was a 7-10 business daytime frame.

On February 16, 2024, ************ reached out for an update she had yet to receive her new card. Child case CS12364249 of case CS12169066 was opened. On February 17, 2024, we sent a third replacement card to ************ at the requested address. And advised of the next steps after receiving her cards.

On March 9, 2024, ************ informed our team she still had not received her card. On March 13, 2024, our team offered to send a virtual card instead to reduce time frame to 1-2 business days and eliminate the issues that were occurring with delivery through the post. On March 14, 2024, when we hadnt heard from ************ if this was a suitable option we emailed her again.

On March 15, 2024, our team issued a virtual card to *** ***** email address. As of March 21, 2024, we show this card has not been activated yet. A separate email was sent with a redemption code. Once you retrieve the code,please follow the steps below to get the actual card number for a value of $144.31. Please check your spam and promotional folders if needed.

Redemption Steps:
Access ********************************** using ****** Chrome
Enter the code
Complete the registration process
Agree to both the **Sign Disclosure and the Cardholder Agreement
Click on Activate.

Should you have any questions or concerns, do not hesitate to contact us back. We sincerely apologize for any inconvenience ************ *** have experienced.

With this, we consider the matter resolved. Please, do not hesitate to reach out to us with any further questions.

Best Regards,

Regulatory Complaint Team
Blackhawk Network
Regulatory Complaint Specialist
****, ** 89521
www.BlackhawkNetwork.com
Customer Answer
Date: 03/24/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************
Initial Complaint
Date:03/10/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have two $50 Happy brand gift cards neither of which the cashiers are able to redeem. I have confirmed the balance is $50 and have spoken to a customer service agent who sees the $50 on the cards and said he cannot help me. I have spent hours at Sephora and ***** beauty supply and have wasted my own and the cashiers time.
Business Response
Date: 03/20/2024
March 20, 2024

Better Business Bureau
Complaint Case: ********

RE: Complaint #********, *********************

Dear **,

On March 10, 2024, Blackhawk Networks (Blackhawk) received a complaint from ********************* regarding roadblocks with redeeming two Happy *********** cards.

Our records show no declined or pending transactions for the card ending in 4029. The card ending in 8471 shows a balance of $18.12, with a successful transaction at Sephora in ****** dated 05/18/2019. Because the cards were purchased at a physical location rather than on a Blackhawk-owned or managed platform, we cannot provide any refunds for the cards. Should Mx, ****** continue encountering roadblocks with redeeming these cards, we invite them to contact our **************** team directly by using the phone number listed on the back of their cards. We sincerely apologize for any inconvenience Mx. ****** may have experienced.

With this, we consider the matter resolved. Please, do not hesitate to reach out to ** with any further questions.

Best Regards,

Regulatory Complaint Team
Blackhawk Network
****, ** 89521
www.BlackhawkNetwork.com
Customer Answer
Date: 03/23/2024

Complaint: 21412651

I am rejecting this response because:

As noted in the initial email, I have already tried calling the number on the back of the cards and was told they cannot help nor replace the cards. I am again asking for a refund for both cards which the balance as recent as a few weeks ago is screen shotted in the initial email or a replacement of both cards in working order.

Sincerely,
*********************
Business Response
Date: 03/26/2024
March 26, 2024

Better Business Bureau
Complaint Case: ********

RE: Complaint #********, *********************

Dear **,

On March 26, 2024, Blackhawk Networks (Blackhawk) received a rejection to our response concerning a complaint from ********************* regarding roadblocks with redeeming two Happy *********** cards.

As was advised in previous correspondence, the cards were purchased at a physical location rather than on a Blackhawk-owned or managed platform. We cannot provide any refunds for the cards because Blackhawk does not have the funds from the purchase of the gift cards; the store at which the cards were purchased, Shaws store 0418, located at *****************************************, would need to address any possible refunds in accordance to their policies. As also advised in previous correspondence, the card ending in 8471 shows a transaction dated May 18, ***************************** 4029 has a full balance. Should Mx, ****** continue encountering roadblocks with redeeming these cards, we invite them to contact our **************** team directly by using the phone number listed on the back of their cards. We sincerely apologize for any inconvenience Mx. ****** may have experienced.

With this, we consider the matter resolved. Please, do not hesitate to reach out to us with any further questions.

Best Regards,

Regulatory Complaint Team
Blackhawk Network
****, ** 89521
www.BlackhawkNetwork.com
Customer Answer
Date: 03/26/2024

Complaint: 21412651

I am rejecting this response because:

I have two cards that have funds on them but are unusable at the locations specified on the card. Both Sephora and ***** Beauty said the cards are not working. At both stores multiple cashiers and managers tried to use the cards and said this brand seems to not be working to redeem the funds. I have called the number on the back as noted and they also said they see the funds on them but looks like I wont be able to use the funds on the cards as they are not working in the stores specified on the front of the card. The business is not providing new cards to me that are usable.
Sincerely,

*********************
Business Response
Date: 03/27/2024
March 27, 2024

Better Business Bureau
Complaint Case: ********

RE: Complaint #********, *********************

Dear **,

On March 27, 2024, Blackhawk Networks (Blackhawk) received a second rejection to our response concerning a complaint from ********************* regarding roadblocks with redeeming two Happy *********** cards.

As was advised in previous correspondence, the cards were purchased at a physical location rather than on a Blackhawk-owned or managed platform; because of this, we cannot process any exchanges for the cards in question. We cannot provide any refunds for the cards because Blackhawk does not have the funds from the purchase of the gift cards; the store at which the cards were purchased, Shaws store 0418, located at ****************************************, would need to address any possible refunds in accordance to their policies. As also advised in previous correspondence, the card ending in 8471 shows a transaction dated May 18, ***************************** 4029 has a full balance. If Mx. ****** has not already done so, we recommend having her reach out to the customer service numbers for Sallys Beauty and Sephora for any options that *** be available to address this matter, including tips for participating locations in regards to how to redeem the cards. We sincerely apologize for any inconvenience Mx. ****** *** have experienced.

With this, we consider the matter resolved. Please, do not hesitate to reach out to us with any further questions.

Best Regards,

Regulatory Complaint Team
Blackhawk Network
****, ** 89521
www.BlackhawkNetwork.com
Customer Answer
Date: 03/27/2024

Complaint: 21412651

I am rejecting this response because:

Both Sephora and ***** beauty supply have said your cards are faulty and unusable so that is not a possibility. Given that you issued the cards, it is your responsibility for them to work or send new ones with the same balance. I am receiving a run around that no one is responsible for the gift card and that no one can help me with retrieving the funds from it. Consumers should be aware that buying these cards will result in your money being taken and the gift cards left unusable. With no one who will stand by them. The back of the card says to call you with issues, which I did and they said they see the funds but arent allowed to replace the cards with the same balance even though they are faulty.
Sincerely,

*********************
Initial Complaint
Date:03/10/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My friend sent me and my family a $100 Happy Holidays Dining e-gift card (redemption number ************), purchased through giftcards.com (operated by BNH). This past week, I used the redemption link in the giftcards.com generated email to purchase 2 e-gift cards: $60 Cheesecake Factory and $40 Outback Steakhouse. The site stated my purchase was confirmed. To date, I have not received any acknowledgement of the purchases nor the e-gift cards themselves. Giftcards.com told me it can take 48 business hours, which we are well past. I received a case number (CS12527372) from giftcards.com that is telling me to reach out to Happy Holidays Dining customer service. I never received a physical or e-gift card from Happy Holidays Dining, just the redemption link from giftcards.com. I feel they are giving me the runaround and not taking responsibility for the issue with their service, all while still having my friend's money. I would like them to honor my redemption and provide me the e-gift cards I ordered. Oh and by the way, there is nothing in my spam or junk email folders, as they have misdirected me to look at.
Business Response
Date: 03/21/2024
March 21, 2024

Better Business Bureau
Complaint Case: ********

RE: Complaint #********, *******************************

Dear **,

On March 10, 2024, Blackhawk Networks (Blackhawk) received a complaint from ******************************* regarding two eGift cards that were not received when ordered via our Happy Swap site.

In researching our records, it appears that the email domain originally used had blocked our emails from being received; we requested an additional email address from ********************,*****************, and have had the eGift cards re-sent to that email address. Should ******************** continue to encounter roadblocks with accessing the gift cards, we invite him to contact our **************** team directly so a representative may provide any insight that we may have. We sincerely apologize for any inconvenience ******************** may have experienced.

With this, we consider the matter resolved. Please, do not hesitate to reach out to ** with any further questions.

Best Regards,

Regulatory Complaint Team
Blackhawk Network
****, ** 89521
www.BlackhawkNetwork.com
Initial Complaint
Date:03/08/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had contacted the organization in obtaining the remaining funds by mailed VIA check to me, due the inability to use the pre-paid debit card at merchants. I was told a check would be mailed out to me and I would need to provide my address including pre-paid card information to them, which it was done. It has been several months and multiple attempts to call and email to no avail. Due to the business failing to follow through on their word, the amount has now expired on my pre-paid card. As a resolution I would like the expired amount to be sent VIA check in the mail as promised. Thank you
Business Response
Date: 04/04/2024
VIA BBB WEBSITE

April 4, 2024

Better Business Bureau
Complaint Case: 21381993

RE: *************************

Dear *****,

On March 8, 2024, Blackhawk Networks (Blackhawk) received a complaint from ************************* regarding issues with his gift card ending in 5031 having expired.

On March 8, 2024, we received a complaint in regard to an issue with a card expiring. After researching the card ending in 5031 it was noted that the card was not expired and carried an expiration date of June 30, 2026.The card was activated on October 30, 2023, with an amount of $200.00. On December 21, 2023, purchases were made in the amount of $1.19 and $47.55. On January 7, 2023, there were purchases made of $0.23 and $9.31. On March 15, 2024,there were purchases of $0.18, $7.23, $7.23, $1.46, $58.59. On March 17, 2024, there was a refund of $7.24. On April 4, 2024, there was a purchase of *****, $0.73 and $29.26.

Currently we show this card shows a balance of $19.27. With this,we consider the matter resolved. Please,do not hesitate to reach out to us with any further questions.

Best Regards,

Regulatory Complaint Team
Blackhawk Network
Regulatory Complaint Specialist
****, ** 89521
www.BlackhawkNetwork.com
Customer Answer
Date: 04/09/2024

Complaint: 21404167

I'm declining this response for the following reasons:

I've included the photos of both cards in this message.

As per your request, I'm encountering difficulties using them at numerous merchants.

Upon contacting your service desk, I was informed that many websites do not accept these cards.

Due to the inconvenience and frustration caused by the inability to use the cards, I request that the remaining balance of both cards be sent to me via check at the following address:

********************************************************************

Sincerely,

*************************
Business Response
Date: 04/11/2024
VIA BBB WEBSITE

April 11, 2024

Better Business Bureau
Complaint Case: 21381993

RE: *************************

Dear *****,

On April 9, 2024, Blackhawk Networks (Blackhawk) received a rejection to our response from ************************* regarding issues with his gift card ending in 5031 having expired.

The card was activated on October 30, 2023, with an amount of $200.00. On December 21, 2023, purchases were made in the amount of $1.19 and $47.55. On January 7, 2023, there were purchases made of $0.23 and $9.31. On March 15, 2024, there were purchases of $0.18, $7.23, $7.23, $1.46, $58.59. On March 17, 2024, there was a refund of $7.24.

On April 4, 2024, there was a purchase of $0.73 and $29.26. We Show that on April 5, 2024, there was a purchase of $0.66 and $26.21. On April 6, 2024, a purchase of $0.23 and $9.39.On April 10, 2024, there was a credit of $5.34.

Currently we show this card shows a balance of $20.36. Per case CS12520963,any refund was denied since this card is being actively used. With this, we consider the matter resolved. Please, do not hesitate to reach out to us with any further questions.

Best Regards,

Regulatory Complaint Team
Blackhawk Network
Regulatory Complaint Specialist
****, ** 89521
www.BlackhawkNetwork.com
Customer Answer
Date: 04/12/2024

Complaint: 21404167

I am rejecting this response because:
Hello,
I had provided two of your debit card pictures.
Your response had disregarded the second card provided.
As stated in the prior message, several key merchants do not accept your debit card.
Due to the amount of time, energy and issues encountered, please provide a refund check.
You have the ability in doing this and it will solve this problem so we may move forward.

Thank you,

*************************
Initial Complaint
Date:03/05/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a personalized **** gift card as a gift for a family member. I received the card but when we tried to activate it, it will not activate. When I call customer support, I am unable to talk to anyone. It says they are experiencing technical difficulties and hangs up on me. I also sent an email and received only a case number and no way to speak with anyone and no corrective action.
Business Response
Date: 03/12/2024
March 12, 2024

Better Business Bureau
Complaint Case: ********

RE: Complaint #********, *************************

Dear **,

On March 1, 2024, Blackhawk Networks (Blackhawk) received a complaint from ************************* regarding a gift card that was purchased via Giftcards.com they are encountering roadblocks with activating.

Our records show that the order associated with the purchase of the gift card, order number ********, was refunded on March 5, 2024, and ****************** was advised to allow one (1) to five (5) business days from that date for the refund to be processed depending on the financial institution associated with the card used to process the order. We sincerely apologize for any inconvenience ****************** may have experienced.

With this, we consider the matter resolved. Please, do not hesitate to reach out to ** with any further questions.

Best Regards,

Regulatory Complaint Team
Blackhawk Network
****, ** 89521
www.BlackhawkNetwork.com
Customer Answer
Date: 03/13/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************

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