Business Profile

Internet Marketing Services

Blackhawk Network Holdings, Inc.

Headquarters

BBB Accredited Business A+Rated by BBB

Important information

Customer Complaint:
Blackhawk Network Holdings Inc. came to BBB’s attention in January 2009. A review of complaints was completed in October 2024.

Consumers are encouraged to review the links below for assistance with gift card questions. Because the terms of use may be subject to change, BBB encourages consumers to read the terms of service and the card order agreement using the links provided. Important sections to read are the company’s rights, fee’s that may be associated with your card and fraud abuse.

https://blackhawknetwork.com/lets-talk/faq#user=all
https://blackhawknetwork.com/card-order-agreement
https://blackhawknetwork.com/terms-use

Complaints

This profile includes complaints for Blackhawk Network Holdings, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

1,144 total complaints in the last 3 years.
405 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/03/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
While cleaning up, I found a gift card for a rebate from Staples, apparently administered by "Blackhawk Network" on behalf of Metabank, for $91.97. It had expired in 2018, so I called to have a new card issued. I was told that "because of the terms and conditions," the card expiring lets Blackhawk Network simply take the money.Say WHAT? There is a word for that: STEALING!This is completely unacceptable. Blackhawk Network needs to reissue the card immediately, with its full value of $91.97, or else send me a check in the same amount. It is wrong to steal!
Business Response
Date: 04/11/2024
April 11, 2024

Better Business Bureau
Complaint Case: ********

RE: Complaint #********, ***************************

Dear **,

On April 3, 2024, Blackhawk Networks (Blackhawk) received a complaint from *************************** regarding funds from a Staples promotional rebate awards card that were not reissued after the card expiration date.

While federal law does specify that funds from gift cards cannot expire, promotional, loyalty, or rewards gift cards such as this one are exempt from this restriction. The program provider associated with this gift card set the expiration date as part of their contract terms with us to ensure the funds are used within a specific time period rather than being held onto indefinitely. The Terms and Conditions are available for **************** to review at any time, and it is the responsibility of and recommendation to any cardholder to review the Terms and Conditions associated with any gift card, rewards card, promotional card, or loyalty card to ensure the cardholder is able to utilize the funds associated with the card to the best of their ability within the strictures of the card network allowances. We sincerely apologize for any inconvenience **************** may have experienced.

With this, we consider the matter resolved. Please, do not hesitate to reach out to us with any further questions.

Best Regards,

Regulatory Complaint Team
Blackhawk Network
****, ** 89521
www.BlackhawkNetwork.com
Customer Answer
Date: 04/11/2024

Complaint: 21523854

I am rejecting this response. Instead of doing the right thing, Blackhawk continues to look for silly excuses, like arguing that the card they sent me, labeled ************* constitutes a "promotional, loyalty, or rewards gift card" instead of being, you know, a debit **** card. It isn't a store coupon, it isn't Staples rewards points, it's a debit **** card. Looking through Staples purchases, I find a $91.97 purchase where I had paid by credit card, later used rewards points to pay for it, and it appears that I was then issued a refund for my purchase via this debit **** card. I don't see how a refund (not a rebate, not a promotion) could possibly be a "promotional, loyalty, or rewards" anything.
Even if this were not the case, simple business ethics mandates that businesses not steal customers' money. Even if Blackhawk had hidden somewhere in its "terms and conditions" that it would like to steal money, that doesn't make it OK to do so. The $91.97 is mine, but Blackhawk continues its efforts to steal the money. Shame on them.

Sincerely,

***************************
Business Response
Date: 04/12/2024
April 12, 2024

Better Business Bureau
Complaint Case: ********

RE: Complaint #********, ***************************

Dear **,

On April 12, 2024, Blackhawk Networks (Blackhawk) received a rejection to our response concerning a complaint from *************************** regarding funds from a Staples promotional rebate awards card that were not reissued after the card expiration date.

As advised in previous correspondence,promotional, loyalty, or rewards gift cards such as this one are exempt from this restriction. We have attached a photo of the front of the gift card *************** provided that clearly states Award on the front, thereby exempting it from the expiration date guideline The program provider associated with this gift card set the expiration date as part of their contract terms with us to ensure the funds are used within a specific time period rather than being held onto indefinitely. The Terms and Conditions are available for **************** to review at any time, and it is the responsibility of and recommendation to any cardholder to review the Terms and Conditions associated with any gift card,rewards card, promotional card, or loyalty card to ensure the cardholder is able to utilize the funds associated with the card to the best of their ability within the strictures of the card network allowances. We sincerely apologize for any inconvenience **************** may have experienced.

With this, we consider the matter resolved. Please, do not hesitate to reach out to us with any further questions.

Best Regards,

Regulatory Complaint Team
Blackhawk Network
****, ** 89521
www.BlackhawkNetwork.com
Customer Answer
Date: 04/13/2024

Complaint: 21523854

I am rejecting this response because Blackhawk continues to ignore the facts of the case, basing its entire attempt to steal the $91.97 on a single word on the card. The attached screenshot clearly refers to the $91.97 as a "refund."
Because Staples had a problem with its website, an order for which I was paying with store credit had to be paid for initially with a credit card. The REFUND (not rebate, etc) took place four minutes later after their online representative corrected the situation while I remained on the phone. It wasn't a rebate, it was Staples switching a payment method from my credit card to store credit and returning the money I'd paid four minutes earlier.
As the attached documents prove, ******* termed the money being issued a REFUND. What word happens to appear on the credit card is entirely beside the point. Staples itself called the money a refund, because that's what it is. The federal law clearly applies here. If Blackhawk ever believed that this was some sort of rebate or promotion, the included documents disprove that without a doubt.

***************************
Business Response
Date: 04/15/2024
April 15, 2024

Better Business Bureau
Complaint Case: ********

RE: Complaint #********, ***************************

Dear **,

On April 125, 2024, Blackhawk Networks (Blackhawk) received a rejection to our response concerning a complaint from *************************** regarding funds from a Staples promotional rebate awards card that were not reissued after the card expiration date.

As advised in previous correspondence, promotional, loyalty, or rewards gift cards such as this one are exempt from the federal law restriction regarding expiration dates. Furthermore,the back of the gift card denotes it as a rebate card as shown in the attached photo; rebate cards are considered the same as rewards or promotional cards and are exempt from any federal law regarding expiration dates. The program provider associated with this gift card set the expiration date as part of their contract terms with us to ensure the funds are used within a specific time period rather than being held onto indefinitely. The Terms and Conditions are available for **************** to review at any time, and it is the responsibility of and recommendation to any cardholder to review the Terms and Conditions associated with any gift card, rewards card, promotional card, or loyalty card to ensure the cardholder is able to utilize the funds associated with the card to the best of their ability within the strictures of the card network allowances. We sincerely apologize for any inconvenience **************** may have experienced.

With this, we consider the matter resolved. Please, do not hesitate to reach out to us with any further questions.

Best Regards,

Regulatory Complaint Team
Blackhawk Network
****, ** 89521
www.BlackhawkNetwork.com
Customer Answer
Date: 04/15/2024

Complaint: 21523854

I am rejecting this response. My previous reply contained written proof that this was NOT a rebate, but rather a refund, which ******* happened to put on this card. The actual transaction is what matters, and I've already supplied proof that the transaction was a refund. This means that my money is protected by the federal law in question, namely the Credit CARD Act of 2009. Blackhawk is breaking this law by attempting to steal the $91.97, and the "terms and conditions" they try to hide behind are irrelevant to the case: a refund is not "distributed pursuant to an award, loyalty, or promotional program," (quoting the law here) and so the federal law is what matters -- not "terms and conditions" that Blackhawk claims allow it to break the law.
This is theft, pure and simple. It breaks the federal law I have just quoted. Blackhawk needs to follow the law, not repeat irrelevant excuses.

Sincerely,

***************************
Initial Complaint
Date:04/02/2024
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Searching "Discounted PlayStation Gift Cards" on ******* brings up results of $50 gift cards, marked 50% off for only $25.Giftcards.com is the advertiser of this price.Clicking the link to go to the website displayers ZERO way to get 50% off on any gift card amount.I called customer support, and was told "the 50% off gift cards are out of stock, but the full price ones are in stock"What does that even mean? Either you have the cards or you don't, they're the same product.False advertising to drive website traffic.
Business Response
Date: 04/12/2024
April 12, 2024

Better Business Bureau
Complaint Case: ********

RE: Complaint # ********, *****************

Dear **,

On April 1, 2024, Blackhawk Networks (Blackhawk) received a complaint from ***************** regarding a 50%promotional offer on Giftcards.com that they cannot claim.

On April 1, 2024, we received a phone call from ************ regarding a discount he saw but was unable to receive after Googling "PlayStation Gift Card Discount" and going to giftcards.com. Case CS12697525 was created, and ************ was advised that the promotion is no longer available, and the ****** search results are not current. Promotional offers such as the one ************ advised of are limited time offers and cannot be claimed after the promotion ends. Our own independent search using Discounted PlayStation Gift Cards cannot locate the promotion that ************ speaks of, meaning the promotion is no longer available. We sincerely apologize for any inconvenience ************ may have experienced.

With this, we consider the matter resolved. Please, do not hesitate to reach out to ** with any further questions.

Best Regards,

Regulatory Complaint Team
Blackhawk Network
****, ** 89521
www.BlackhawkNetwork.com
Initial Complaint
Date:04/01/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Christmas gift, **** debit card purchased December 2023 amount on file is *****. Tried to use two time but didn't work at two different locations. Called the number on the back of the card and was informed that ***** was in the account. Went to the web site to activate the card. After entering all the information in came up already activated. Iam unable to talk to anybody, everything is automated and don't offer anyone to talk to, then disconnects you. Card is valid thru 12/30, giftcardmail.com/mygift or ************, issued by MetaBank and serviced by Blackhawk Network ********** *************************** card holder ****************(671)Just want what was paid for.
Business Response
Date: 04/11/2024
April 11, 2024

Better Business Bureau
Complaint Case: ********

RE: Complaint #********, ***********************

Dear Ty,

On April 1, 2024, Blackhawk Networks (Blackhawk) received a complaint *********************** regarding roadblocks with redeeming a **** gift card ending in 1914.

Our records show that the card is active, with no declined or pending transactions against this card as of today's date. The card may be used at any physical or online merchant that accepts **** gift cards or **** debit cards as a method of payment. We recommend that ******************** register the card in his name by going to www.mygift.giftcardmall.comand using the Register Card tab. He may also set a PIN on that page for this card, as well. We sincerely apologize for any inconvenience ******************** may have experienced.

With this, we consider the matter resolved. Please, do not hesitate to reach out to ** with any further questions.

Best Regards,

Regulatory Complaint Team
Blackhawk Network
****, ** 89521
www.BlackhawkNetwork.com
Customer Answer
Date: 05/08/2024

Complaint: 21512779

I am rejecting this response because: I was sent to another web site to register again, and it was block. I have tried two time, both times came up blocked. I don't know why I had to reregister the card in the first place. It's beginning to sound more like a scam

Sincerely,

***********************
Initial Complaint
Date:03/25/2024
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Four credit cards issued by the company, none working at this time, no way to contact issuer, no answer ******************* $ 12expected balance ****** ******************* ****** ******************* ****** 5447 6858 2780 0609 ******
Business Response
Date: 04/01/2024
April 1, 2024

Better Business Bureau
Complaint Case: ********

RE: Complaint #********, *******************************

Dear **,

On March 25, 2024, Blackhawk Networks (Blackhawk) received a complaint from ******************************* regarding roadblocks redeeming four (4) virtual MasterCard disbursement cards.

Our records show that the cards have been declined due to attempted transactions for an amount greater than the available balance. The Gift Card ending in 1604 shows a current balance of $20.87, the Gift Card ending in 9301 shows a current balance $11.71,the Gift Card ending in 6608 shows a current balance $7.61, and the Gift Card ending in 0689 shows a current balance $1.90. **************** may review the balance, any transactions posted towards any of these gift cards, as well as the Terms and Conditions for usage of these cards on the website listed on the virtual cards themselves. We sincerely apologize for any inconvenience *************** may have experienced.

With this, we consider the matter resolved. Please, do not hesitate to reach out to ** with any further questions.

Best Regards,

Regulatory Complaint Team
Blackhawk Network
****, ** 89521
www.BlackhawkNetwork.com
Customer Answer
Date: 04/01/2024

Complaint: 21485837

I am rejecting this response because:

some charges weren't accepted and still charged and not credited back. I did not keep a detailed log of dates etc, so I guess also complicit myself. Should be more careful next time.

Sincerely,

*******************************
Business Response
Date: 04/02/2024
April 2, 2024

Better Business Bureau
Complaint Case: ********

RE: Complaint #********, *******************************

Dear **,

On April 2, 2024, Blackhawk Networks (Blackhawk) received a rejection to our response concerning a complaint from ******************************* regarding roadblocks redeeming four (4) virtual MasterCard disbursement cards.

As mentioned in previous correspondence, **************** may review the balance, any transactions posted towards any of these gift cards, as well as the Terms and Conditions for usage of these cards on the website listed on the virtual cards themselves. If any of the charges **************** mentioned are within the sixty (60) day Dispute timeframe as advised in the Terms and Conditions, he may contact our Dispute team directly by email at ******************************************** or by phone at ************* so we may attempt to recover the funds from the merchant associated with the charge by opening an investigation on his behalf. We sincerely apologize for any inconvenience *************** may have experienced.

With this, we consider the matter resolved. Please, do not hesitate to reach out to ** with any further questions.

Best Regards,

Regulatory Complaint Team
Blackhawk Network
****, ** 89521
www.BlackhawkNetwork.com
Customer Answer
Date: 04/02/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
it was impossible from day one to check the balance of the cards, if there is a way to do that please let me know, no way to keep control without that feature. That was the main reason ab initio to lose control of the expenses.

Sincerely,

*******************************
Initial Complaint
Date:03/25/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received a prepaid **** gift card as compensation from an airline, in exchange for taking a later flight. I currently have about $120 remaining. The card expires at the end of this month - the expiry date on the card says 3/24. However, despite the fact that the card has NOT yet expired, I am unable to use the card. It's a digital card for use online, but every time I try to use it, the transaction is blocked. Several online merchants have shown an error message that says "transaction blocked by card issuer." I have 6 days left before this card (and the attached funds) expire, but I am unable to spend my OWN MONEY thanks to this businesses predatory practices. Even worse, they have no functioning customer service channels - no phone numbers to speak to a real person and no publicly available email address. Just a phone number with a recording that repeats and goes around in circles. This is a predatory business who is stealing money from people - I would like to receive my money back, or be contacted about a way to use these funds in the next 6 days, given that they are on a currently unexpired card and it is my money.
Business Response
Date: 03/28/2024
March 28, 2024

Better Business Bureau
Complaint Case: ********

RE: Complaint #********, *******************************

Dear **,

On March 25, 2024, Blackhawk Networks (Blackhawk) received a complaint from ******************************* regarding roadblocks with redeeming a ***** airlines promotional card.

Our records show that the gift card ending in 8315 has been blocked for an excessive credit; in order to have the block removed, we recommend that ****************** contact our **************** team via the phone number listed on the virtual card or by utilizing the website ******************************************************, selecting the "Cardholder Assistance" dropdown option on that page and filling in the information requested. We sincerely apologize for any inconvenience ******************************* have experienced.

With this, we consider the matter resolved. Please, do not hesitate to reach out to ** with any further questions.

Best Regards,

Regulatory Complaint Team
Blackhawk Network
****, ** 89521
www.BlackhawkNetwork.com
Initial Complaint
Date:03/23/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Friends in ** gave us a $200 gift card purchased at Hannafords Grocery in **. The card has been lost but we have the receipt for when to was purchased. We have filed a claim with BHN for a replacement card: case CS12062425 on January 12, 2024. They asked for a copy of the receipt and my drivers license which i sent, I followed up on January 14th and was told case being investigated.I do not have a record of verbal followups but thee were some.I followed up again with email on Januar26. They issued a new case numberCS12197722 (I do not know why). I responded again with a copy of the receipt and my drivers license. Then I followed up again on February 7 and February 24. I have done more than my part to give then all the information they need. The card has or has not been cashed. they have had apple time to cancel it. I deserve and want a replacement $200 card, and I want it soon!In the block below where I am asked how much money I have paid the business I will put $200 that my friends paid for the card.
Business Response
Date: 04/05/2024
VIA BBB WEBSITE

April 5, 2024

Better Business Bureau
Complaint Case: 21477453

RE: Nearous ********

Dear *****,

On March 24, 2024, Blackhawk Networks (Blackhawk) received a complaint from Nearous ******** regarding issues with a lost or stolen **** gift card ending in 6785.

On January 10, 2024, we received contact from ******************** in regard to a lost or stolen **** gift card. Our team opened case CS12062425 to investigate and requested the following information. The full address associated with the card, images of the front and back of the card or purchase receipt,and a photo ID. On January 11 and 12, 2024, we again requested the above information. On January 13, 2024, we received a response back with the following address:
Nearous C ********************
**********************************
*****. ** 34476
**********************
******************** ********** ************ of *****
******************** also provided images of the card however the format that they were in was not one our team could open, and we requested new images in either PDF or JPEG format. On January 14, 2024, ******************** sent the requested images of the card. However, our team still required a photo ID. That same day we requested that from ********************. That same day he provided a copy of his ID.

On January 15, 2024, after investigating the information it was determined that the card was purchased at a Hannaford store, and we would be unable to provide a replacement due to policies set in place by the card partner. And our team advised ******************** he would need to contact the merchant directly.

At this time, we are unable to provide a replacement for this type of card. We would like to invite ******************** to reach out to the merchant directly at either ************** or **************.We sincerely apologize for any inconvenience ******************** may have experienced.

With this, we consider the matter resolved. Please, do not hesitate to reach out to us with any further questions.

Best Regards,

Regulatory Complaint Team
Blackhawk Network
Regulatory Complaint Specialist
****, ** 89521
www.BlackhawkNetwork.com
Initial Complaint
Date:03/22/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received an email from this company with a virtual $100 Mastercard that I had earned from some survery/games I had finished. They sent me an email with information to go to their website and create an account to retrieve my card information I did. Once I received my card information I tried to use the card and it said the cvc2 number was wrong I tried 2 more times to use it and it still didn't work. I called the customer service number they said I needed to wait 24 hours to try again then call them back if it still didn't work. I asked to speak to a supervisor he told me I would need to wait 72 hours in order to retry it. He provided 1 number from the cvc2 number he saw on his end and it was completely differant then what was listed on the virtual card I received. The supervisor I spoke with was named ************ and the case ticket number created was CS12562671
Business Response
Date: 04/03/2024
VIA BBB WEBSITE

April 3, 2024

Better Business Bureau
Complaint Case: 21432399

RE: ***********************

Dear *****,

On March 22, 2024, Blackhawk Networks (Blackhawk) received a complaint from *********************** regarding issues using your Master card gift card ending in 0910.

On March 14, 2024, we received a call from Ms. ****** having issues with using her virtual Mastercard rewards card ending in 0910. Our team opened case CS12562671 to investigate this further. It was determined that the *** Located on the back of the card had been entered incorrectly too many times. Our team advised ****************** to wait 24hrs. and attempt to use the card again then. ****************** was not satisfied with this solution and requested to speak with a supervisor. Our supervisor offered to send a physical card to *****************. This was an acceptable solution from ******************.

We show on March 27, 2024, a successful purchase of $94.00 was made, leaving a balance of $0.00. We sincerely apologize for any inconvenience ****************** may have experienced.

With this, we consider the matter resolved. Please, do not hesitate to reach out to us with any further questions.

Best Regards,

Regulatory Complaint Team
Blackhawk Network
Regulatory Complaint Specialist
****, ** 89521
www.BlackhawkNetwork.com
Initial Complaint
Date:03/21/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Received a gift card as a volunteer firefighter after the 2017 California Wildfires. That card expired. I requested the balance history and to get a replacement card reissued however the representative said that my name was not valid. It was a gift card received as a volunteer firefighter so I am not away whose name was associated with it.
Business Response
Date: 04/04/2024
VIA BBB WEBSITE

April 4, 2024

Better Business Bureau
Complaint Case: 21468314

RE: ***************************

Dear *****,

On March 21, 2024, Blackhawk Networks (Blackhawk) received a complaint from *************************** regarding issues with using your rewards card ending in 0246.

On March 26, 2024, when we were unable to locate the card in question,we reached out directly to ******************** regarding providing additional information.When we had not received a response, we again asked for information on April 1 and 2, 2024. Later that day on April 2, 2024, we received a response from ******************* with the images of his card. After researching the card in question it was determined that the **** rewards card was activated on November 14, 2017,and carried an expiration date of November 30, 2018. While it does show a different name on the card in question we are unable to reissue this card due to the fact that it has expired and we no longer have access to those funds.

While federal law does specify that funds from gift cards cannot expire, promotional,loyalty, or rewards gift cards such as this one are exempt from this restriction. The program provider associated with this gift card set the expiration date as part of their contract terms with us to ensure the funds are used within a specific time period rather than being held onto indefinitely. We sincerely apologize for any inconvenience ******************** may have experienced.

With this, we consider the matter resolved. Please, do not hesitate to reach out to us with any further questions.

Best Regards,

Regulatory Complaint Team
Blackhawk Network
Regulatory Complaint Specialist
****, ** 89521
www.BlackhawkNetwork.com
Initial Complaint
Date:03/20/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Card info was skimmed and drained the balance. On 2/12/24 there was 4 different unauthorized charges of $49.97 for PAYPAL"ORLANDOCABA totaling $199.88 and also on same day 2/12/24 there was a unauthorized charge for $1.95 for PP*6550CODE I filed a dispute already but havent got any real updates
Business Response
Date: 04/01/2024
VIA BBB WEBSITE

April 1, 2024

Better Business Bureau
Complaint Case: 21463022

RE: *******************************

Dear *****,

On March 20, 2024, Blackhawk Networks (Blackhawk) received a complaint from ******************************* regarding issues with disputed charges on their **** gift card ending in 5160.

On February 14, 2024, ************************ contacted our customer service team in regard to unknown charges on his **** gift card ending in 5160. That same day our team opened dispute case DS0639392 and requested the following information be sent; pictures of the front and back of the card, the proof of purchase receipt or activation receipt or if the card was purchased with a credit or debit card, ************************ may provide the bank statement reflecting the card purchase. If ************************ was unable to provide his/her purchase receipt or a copy of a bank statement, we requested that he please provide a copy of his utility or phone bill to validate his name and address. We also requested a completed dispute form from ************************ making sure that all the disputed transactions are listed correctly, all of Mr. *********** information was filled in correctly and the form was signed either physically or electronically. On February 16, 2024, when we hadnt received a response we again requested the above information. On February 17, 2024, we received partial documentation. On February 23, 2024, we again requested the missing documentation.That same day we received the missing documentation. On March 1, 2024, the chargeback attempt with the merchant began processing.
As of April 1,2024, we are still actively working with the merchant(s) to resolve your dispute. Due to the card network rules we must allow merchant(s) a specific period of time to respond to the investigation we have opened on your behalf.
As a reminder we must allow merchant(s) a period of time to respond to our requests. This process can take ***** days to complete from the date we received all of the requested documentation from you, but most have a resolution within ***** days.

We sincerely apologize for any inconvenience ************************ may have experienced.

With this, we consider the matter resolved. Please, do not hesitate to reach out to us with any further questions.

Best Regards,

Regulatory Complaint Team
Blackhawk Network
Regulatory Complaint Specialist
****, ** 89521
www.BlackhawkNetwork.com
Initial Complaint
Date:03/19/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been trying to redeem a gift card purchased through this company since 3/7 and on 3/19 still the same problem every card issued something has been wrong that it cant be used and ** told to wait 24 more hour.
Business Response
Date: 04/01/2024
VIA BBB WEBSITE

April 1, 2024

Better Business Bureau
Complaint Case: 21457240

RE: *********************************

Dear *****,

On March 19, 2024, Blackhawk Networks (Blackhawk) received a complaint from ********************************* regarding issues regarding issues using her Mastercard gift card ending in 0765.

On March 19, 2024, our team received a call from ************************** in regard to issues receiving her replacement Mastercard gift card ending in 0765.************************** was not happy about the resolution provided that a replacement card can take 7-10 business days to receive. After speaking with a supervisor,it was suggested that we could send a virtual card replacement that would arrive within 2-4 hours. On March 21, 2024, a purchase of $8.26 and $13.39 was made. On March 22, 2024, a purchase of $16.35 was made. On March 24, 2024, a purchase of $11.63 was made. On March 26, 2024, there was a $.37 charge. And on March 27, 2024, there was a $13.00 charge.

As of April 1, 2024, we show this card carries a balance of $0.00.We sincerely apologize for any inconvenience ************************** may have experienced.

With this, we consider the matter resolved. Please, do not hesitate to reach out to us with any further questions.

Best Regards,

Regulatory Complaint Team
Blackhawk Network
Regulatory Complaint Specialist
****, ** 89521
www.BlackhawkNetwork.com

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