Business Profile

Internet Marketing Services

Blackhawk Network Holdings, Inc.

Headquarters

BBB Accredited Business A+Rated by BBB

Important information

Customer Complaint:
Blackhawk Network Holdings Inc. came to BBB’s attention in January 2009. A review of complaints was completed in October 2024.

Consumers are encouraged to review the links below for assistance with gift card questions. Because the terms of use may be subject to change, BBB encourages consumers to read the terms of service and the card order agreement using the links provided. Important sections to read are the company’s rights, fee’s that may be associated with your card and fraud abuse.

https://blackhawknetwork.com/lets-talk/faq#user=all
https://blackhawknetwork.com/card-order-agreement
https://blackhawknetwork.com/terms-use

Complaints

This profile includes complaints for Blackhawk Network Holdings, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

1,145 total complaints in the last 3 years.
406 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/30/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The shopping experience has been far from pleasnt. Last November, I purchased several **** gift card to take advantage of my debit card rebate. However, upon attempting to use one of the ******** gift cards on April, it appears that the card has been drained. i contacted customer service and they told me that the card had been registered under another person's name. They also provided me a ticket number: CS12802480. I promtly submittting images of card front, back, receipt and my net bill. However, it has now been over 2 weeks and I have not received any further updates.
Business Response
Date: 05/10/2024
VIA BBB WEBSITE

May 10, 2024

Better Business Bureau
Complaint Case: 21644716

RE: *********************

Dear *****,

On April 30, 2024, Blackhawk Networks (Blackhawk) received a complaint from ********************* regarding disputes process time frame for his **** gift card ending in 2534.

On April 15, 2024, our customer service team was contacted by ************** in regard to unauthorized activity on his account. Our team opened case CS12802480 in response to this to begin the investigation process. That same day our disputes team also requested the following information be sent; pictures of the front and back of the card, the proof of purchase receipt or activation receipt or if the card was purchased with a credit or debit card, ************** may provide the bank statement reflecting the card purchase. If ************** was unable to provide his purchase receipt or a copy of a bank statement, we requested that he please provide a copy of his utility or phone bill to validate his name and address. We also requested a completed dispute form from ************** making sure that all the disputed transactions are listed correctly, all of Mr. ****** information was filled in correctly and the form was signed either physically or electronically. Later that day we received the requested information from *************.
On May 3, the dispute case DS0672337 was opened, and the credit was won in Mr. ****** favor. We sincerely apologize for any inconvenience ************** may have experienced.
With this, we consider the matter resolved. Please, do not hesitate to reach out to us with any further questions.

Best Regards,

Regulatory Complaint Team
Blackhawk Network
Regulatory Complaint Specialist
**************
www.BlackhawkNetwork.com
Initial Complaint
Date:04/25/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I used PayPal to buy a Roblox gift card (through CashStar) on 4.21.24. It is now 4.25.24 and the gift card had not been delivered (via email). The charges are pending. PayPal saya they cant cancel the transaction and nobody from CashStar will email me back about the status of my giftcard.
Business Response
Date: 05/06/2024
May 6, 2024

Better Business Bureau
Complaint Case: ********

RE: Complaint #********, *************************

Dear **,

On April 25, 2024, Blackhawk Networks (Blackhawk) received a complaint from ************************* regarding a CashStar order that had not been delivered after being ordered.

Our records show that order CND6KMHYAM was processed on April 26, 2024, and delivered to ************************ Mx. ******** may check their email inbox, Spam folder,Junk Mail, Bulk mail, or Promotional folders for an email from CashStar with their eGift Card. We sincerely apologize for any inconvenience Mx. ******** may have experienced.

With this, we consider the matter resolved. Please, do not hesitate to reach out to us with any further questions.

Best Regards,

Regulatory Complaint Team
Blackhawk Network
**************
www.BlackhawkNetwork.com
Customer Answer
Date: 05/06/2024
Better Business Bureau:

After sending several more emails, they finally responded and a few days later processed my order and emailed my gift card.

Sincerely,

Dene' ********
Initial Complaint
Date:04/24/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
******** and ******** r the order I am having trouble with and it was on and around 4-18-24 and 4-20-24 I had purchased to give gift cards through gift card.com to add ******* Play credits to my ****** account. And both times I was sent a invalid code. I must email the company several times trying to get some of the pictures and they refuse to me. I keep saying that the subject's taken care of but yet I still have not got my ****** credit that I paid for and I just wish for them to issue me a refund or give me my credits that I have already purchased.
Business Response
Date: 05/06/2024
May 3, 2024

Better Business Bureau
Complaint Case: ********

RE: Complaint #********, ***************************

Dear **,

On April 24, 2024, Blackhawk Networks (Blackhawk) received a complaint from *************************** regarding two ****** Play cards they are encountering roadblocks with redeeming.

On April 18, 2024, we received an email to our Customer.Experience@************************************** from ******************** advising that she would like a refund for two orders purchased for ****** Play gift cards that she could not apply towards her ****** account. Case ********** was created, and we requested the order number, total number of cards purchased, the brand of gift card purchased, and the email address associated with the order.

Our records show that the orders were canceled on April 25, 2024, with a refund having been processed for the orders in question. **************** should allow up to five (5) business days from that date for the refund to appear back on the method of payment used to place the order. Should the refund not be showing, we invite **************** to contact our **************** team by phone or by utilizing our online Contact Us form so we *** provide any insight and assistance that *** be available. We sincerely apologize for any inconvenience **************** *** have experienced.

With this, we consider the matter resolved. Please, do not hesitate to reach out to us with any further questions.

Best Regards,

Regulatory Complaint Team
Blackhawk Network
**************
www.BlackhawkNetwork.com
Initial Complaint
Date:04/24/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This was a prepaid gift card purchase. The card was damaged so that i could not read the card number in order to register it for purchases. The card was purchased at the local ********************* in *******, **, however they could not replace the card and advised that i reach out to the vendor. Contact was made after 2 weeks from purchase and amazing enough their first response was to question me because they claimed that the card was used that morning at a local Target. After some back and forth about the card never being used as it was too damaged to read the actual card number to register it they had me fill out a cardholder dispute which i immediately did and emailed it in with a copy of the card showing the damaged number and the receipts showing purchase. I even included the activation receipt. After almost the full 10 days i was told it would take to restore the $50 in funds to the card they sent another email saying they did not receive the information that they asked for. That is not correct and i disputed that claim. So they sent a replacement card finally however it was not loaded with the $50 dollars and they once again claim in an email that i still needed to submit the information already provided. I do not feel that they are being honest about fixing the issue, especially when they tried to say i used the card the day of the call. I just want the $50 returned and them held accountable for not doing honest business. I can forward all documentation sent to them for verification.
Business Response
Date: 05/06/2024
May 6, 2024

Better Business Bureau
Complaint Case: ********

RE: Complaint #********, ***********************

Dear **,

On April 24, 2024, Blackhawk Networks (Blackhawk) received a complaint *********************** regarding the dispute resolution timeframe for DS0658276.

On April 3, 2024, we received a phone call from **************, stating that charges totaling $50 against a **** gift card ending in 4284 were unauthorized. Dispute Case DS0658276 was created,and an email was sent to ********************** with a Dispute Form, requesting photos of the front and back of the gift card, a photo of the purchase receipt or activation receipt, a bank statement if the card had been purchased with a debit or credit card, or a utility or phone bill to validate his name and address if a purchase receipt or activation receipt was unavailable. ************** was also advised that the Dispute Form must be filled out and sent back to us so we may begin our investigation with the merchant or merchants in question within ten (10) business days, to allow thirty (30) to ninety (90) calendar days from the date we receive all required documentation for the investigation to be completed, options on how to submit the form by email and by fax, that they would receive updates at each stage of the dispute investigation including the final resolution, as well as an explanation why the investigation takes that long. We sent a follow-up email to re-request this information on April 9,2024, and on April 19, 2024, due to having not received the required documentation.

Despite having not received the required documentation, an exception was made on April 26, 2024, as a courtesy, at which point we sent an email to ************** advising him that his dispute was closed in his favor, with a replacement card having been sent to him with the $50 on it. Our records show that the replacement card ending in 4273 has a current balance of $27.50, with a transaction being processed on April 30, 2024. We sincerely apologize for any inconvenience ************** may have experienced.

With this, we consider the matter resolved. Please, do not hesitate to reach out to us with any further questions.

Best Regards,

Regulatory Complaint Team
Blackhawk Network
**************
www.BlackhawkNetwork.com
Initial Complaint
Date:04/24/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My card with ***************** is valid thru 4/24, however, the company took my money. I attempted to validate if $250 was used and when and was electronically, the website is not showing transaction information. I went to use the card and the inquired about balance and balance is $0. The card is still vaild and they are taking off for inactivity, "dormancy fee" in April 12, 2024 for $5.59 and April 13, 2024 for $2.06. This is theft and bad business when people have valid cards and the company is taking the money. Where is the money and why can't I have my money thru the valid expiration period, it is still April. There is a reference on the website to send an email but there is no email or customer service phone number to contact the company and I have been trying to contact for all month. I am reaching out for help, support to have the funds returned to me that was originally allocated, when checked earlier there was a balance of $250. Thank you
Business Response
Date: 05/03/2024
May 3, 2024

Better Business Bureau
Complaint Case: ********

RE: Complaint #********, ***************************

Dear **,

On April 24, 2024, Blackhawk Networks (Blackhawk) received a complaint from *************************** regarding funds from a MasterCard disbursement card ending in 0127 that were removed due to dormancy fees.

The program provider associated with this gift card set the dormancy fee structure as part of their contract terms with us to ensure the account associated with the card remains open if no transactions are processed for an extended amount of time. The Terms and Conditions are available for **************** to review at any time, and we encourage any cardholder to review the Terms and Conditions associated with any gift card, rewards card, promotional card, or loyalty card to ensure the cardholder is able to utilize the funds associated with the card to the best of their ability within the strictures of the card network allowances. We sincerely apologize for any inconvenience **************** may have experienced.

With this, we consider the matter resolved. Please, do not hesitate to reach out to us with any further questions.

Best Regards,

Regulatory Complaint Team
Blackhawk Network
**************
www.BlackhawkNetwork.com
Customer Answer
Date: 05/06/2024

Complaint: 21618501

I am rejecting this response because I am looking for the $250 back. I addition, it is now May, when will the company be sending out a new card with a new valid expiration date to my address for use?

Sincerely,

***************************
Business Response
Date: 05/06/2024
May 6, 2024

Better Business Bureau
Complaint Case: ********

RE: Complaint #********, ***************************

Dear **,

On May 6, 2024, Blackhawk Networks (Blackhawk) received a rebuttal to our response concerning a complaint from *************************** regarding funds from a MasterCard disbursement card ending in 0127 that were removed due to dormancy fees.

As mentioned in previous correspondence, the program provider associated with this gift card set the dormancy fee structure as part of their contract terms with us to ensure the account associated with the card remains open if no transactions are processed for an extended amount of time. The Terms and Conditions are available for **************** to review at any time, and we encourage any cardholder to review the Terms and Conditions associated with any gift card, rewards card, promotional card, or loyalty card to ensure the cardholder is able to utilize the funds associated with the card to the best of their ability within the strictures of the card network allowances. Further, our records for this card show successful transactions dated June 10, 2023, June 16, 2023, June 23, 2023, July 6, 2023,August 18, 2023, and October 11, 2023; even before the dormancy fees, the balance of the card was below $250. We have taken the liberty of providing a transaction history for this card for Ms. ******* convenience. We sincerely apologize for any inconvenience **************** may have experienced.

With this, we consider the matter resolved. Please, do not hesitate to reach out to us with any further questions.

Best Regards,

Regulatory Complaint Team
Blackhawk Network
**************
www.BlackhawkNetwork.com
Initial Complaint
Date:04/23/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Starting on April 14, I have been attempting to log in to myprepaidcenter.com account. It will not let me, nor will it let me reset my password. I have cleared cookies, waited 8 hrs, tried to log in again, different browsers, and different devices. I have attempted to contact blackhawk by email twice with no response. Either I want my account unlocked, or I want links to my two $25 Mastercard's I have on the locked account. I have done nothing to violate the terms and conditions, but the fact they will not contact me is concerning. Either I want my account unlocked, or I want links to my two $25 Mastercard's I have on the locked account. Resolution seeked :Either I want my account unlocked, or I want links to my two $25 Mastercard's I have on the locked account.
Business Response
Date: 05/06/2024
May 6, 2024

Better Business Bureau
Complaint Case: ********

RE: Complaint #********, ***************************

Dear **,

On April 23, 2024, Blackhawk Networks (Blackhawk) received a complaint from *************************** regarding roadblocks with accessing their online MyPrepaidCenter account.

Our records show that the online MyPrepaidCenter account for *************************** is unlocked and may be accessed. If **************** has not already done so, we recommend having her clear the browser cache and cookies for the browser she is attempting to use according to the process associated with the browser in question. If **************** is using a ***, it is recommended that she disconnect from the *** prior to attempting to access the account, and it is recommended that **************** use either Chrome or FireFox to access the site as those browsers are optimized to access the site. Should **************** continue to encounter roadblocks with accessing her account, we invite her to contact the ******************************** team directly by phone at **************. We sincerely apologize for any inconvenience **************** may have experienced.

With this, we consider the matter resolved. Please, do not hesitate to reach out to us with any further questions.

Best Regards,

Regulatory Complaint Team
Blackhawk Network
**************
www.BlackhawkNetwork.com
Customer Answer
Date: 05/06/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Initial Complaint
Date:04/23/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was issued 3 **** Debit cards in August , 2023. One for $200, and 2 for$250 each. They were all to compensate for lost time on ***** airlines. I have a balance on one card of .98 cents, one with $79.79 and one with $14.18 . I called the ************ spoke with *********************. She looked up each card account, verified the balances and said they were all on expired cards and new cards couldnt be reissued. My state of ******* has no exceptions to this ruling. I want the card issuing company Black Hawk Servicing to reimburse me the above balances since it is still my money not theirs. Technically it should be reimbursed back to the airlines.
Business Response
Date: 05/03/2024
May 3, 2024

Better Business Bureau
Complaint Case: ********

RE: Complaint # ********, *********************

Dear **,

On April 23, 2024, Blackhawk Networks (Blackhawk) received a complaint from ********************* regarding three ***** Airlines promotional **** cards that have expired without having the funds reissued.

While federal law does specify that funds from gift cards cannot expire, promotional, loyalty, or rewards gift cards such as this one are exempt from this restriction. The program provider associated with this gift card set the expiration date as part of their contract terms with us to ensure the funds are used within a specific time period rather than being held onto indefinitely. The Terms and Conditions are available for **************** to review at any time, and we encourage any cardholder to review the Terms and Conditions associated with any gift card, rewards card,promotional card, or loyalty card in their possession to ensure they are able to utilize the funds associated with the card to the best of their ability within the strictures of the card network allowances. We sincerely apologize for any inconvenience **************** may have experienced.

With this, we consider the matter resolved. Please, do not hesitate to reach out to us with any further questions.

Best Regards,

Regulatory Complaint Team
Blackhawk Network
**************
www.BlackhawkNetwork.com
Initial Complaint
Date:04/23/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a gift card from Amazon but there was only 0.86 on the card. I paid ******. They said I needed to get with the seller which is blackhawk.Details uploaded. The card only had 0.86 cents on it. I don't know what happened to the money of $199.14 that was used on 04/13/2024? I Call the number on the back of the card and you can't reach anyone. So I found a number for Blackhawk (card issuer) and I was able to reach out to a customer service rep her name was ************ However she wanted personal info which I would not give out. **********--@ *******************. She said that card was registered to someone other than me but she said she was unable to give the information. All I am asking for is a refund back to me.
Business Response
Date: 05/06/2024
May 6, 2024

Better Business Bureau
Complaint Case: ********

RE: Complaint # ********, *************************

Dear **,

On April 23, 2024, Blackhawk Networks (Blackhawk) received a complaint from ************************* regarding a MasterCard gift card ending in 9937 that has been fraudulently redeemed.

On April 16, 2024, we received a phone call from **************, stating that her gift card was unable to be redeemed. Case CS12806039 was created, and our Dispute team assisted with registering the gift card in ****************** name.

On April 25, 2024, our Dispute team opened Dispute Case DS0668355 to address the charges against the gift card, and an email was received from ****************** with photos of the front and back of the gift card as well as a screenshot of the Amazon order that was created to purchase the card. We responded the same day to advise ************* that a replacement card would be sent to her with the $200 from the original card applied to it, advising her to allow seven (7) to ten (10)business days for the replacement card to arrive. We sincerely apologize for any inconvenience ************** may have experienced.

With this, we consider the matter resolved. Please, do not hesitate to reach out to us with any further questions.

Best Regards,

Regulatory Complaint Team
Blackhawk Network
**************
www.BlackhawkNetwork.com
Customer Answer
Date: 05/07/2024

Complaint: 21612929

I am rejecting this response because: I have not received received the card that they claim they sent. I reached out to them -to see when they sent the card? Where they sent the card? I have yet to get a response on that from them. If they sent the card when they said they did, I should have had it by now.

Sincerely,

******************************
Business Response
Date: 05/07/2024
May 7, 2024

Better Business Bureau
Complaint Case: ********

RE: Complaint # ********, *************************

Dear **,

On May 6, 2024, Blackhawk Networks (Blackhawk) received a rebuttal to our response concerning a complaint from ************************* regarding a MasterCard gift card ending in 9937 that has been fraudulently redeemed.

On April 16, 2024, we received a phone call from **************, stating that her gift card was unable to be redeemed. Case CS12806039 was created, and our Dispute team assisted with registering the gift card in ****************** name.

As advised in previous correspondence,we advised ************** that a replacement card would be sent to her with the $200 from the original card applied to it, advising her to allow seven (7) to ten (10) business days for the replacement card to arrive. Business days are considered Monday through Friday, with weekends and holidays being excluded from this timeframe. The request has been completed and submitted as of April 29, 2024,with the seven (7) to ten (10) business days beginning from that date. We sincerely apologize for any inconvenience ************** may have experienced.

With this, we consider the matter resolved. Please, do not hesitate to reach out to us with any further questions.

Best Regards,

Regulatory Complaint Team
Blackhawk Network
**************
www.BlackhawkNetwork.com
Customer Answer
Date: 05/07/2024

Complaint: 21612929

I am rejecting this response because: Have not received the card that blackhawk claims they sent. Therefore until I receive the card I want to keep the complaint open

Sincerely,

******************************
Initial Complaint
Date:04/22/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My daughter received a gift card as a gift in December of 2023. When she attempted to use the card it was declined for insufficient funds. After further investigation, we saw that part of the card number was scratched off so it was no longer visible. This issue was raised with the company and a dispute, DS0646375, was opened. During this investigation it was found that an unauthorized charge of $200 was made at a ******** This process concluded with a refund and new gift card being issued. This occurred in late March 2024. When the new card was received, we followed the registration process and attempted to use the card. Once again, the card balance was zero and we found that another $200 charge was made to the account. Both cards experienced the same issue. I attempted to contact the company about that latest unauthorized charge and have yet to hear back from them.Our request is that the funds be returned to us and delivered in a different for4mat than the current gift card as the process seems full of fraud or theft.I am available to provide any additional information needed.*********************
Business Response
Date: 04/22/2024
April 22, 2024

Better Business Bureau
Complaint Case: ********

RE: Complaint #********, *********************************

Dear **,

On April 22, 2024, Blackhawk Networks (Blackhawk) received a complaint from ********************************* regarding a replacement gift card that has a zero balance.

Our records show the replacement gift card from Dispute Case DS0646375 has a full balance of $200.We have taken the liberty of providing a transaction history for the replacement card to reinforce this fact for ****************** convenience; please note the available balance listed at the top is $200. We sincerely apologize for any inconvenience ************** may have experienced.

With this, we consider the matter resolved. Please, do not hesitate to reach out to us with any further questions.

Best Regards,

Regulatory Complaint Team
Blackhawk Network
**************
www.BlackhawkNetwork.com
Customer Answer
Date: 04/22/2024

Complaint: 21607564

I am rejecting this response because, the available balance is zero, not $200. See attached screenshot. $200 initial amount, no transactions found, $0 available balance.

Sincerely,

*********************************
Business Response
Date: 04/23/2024
April 23, 2024

Better Business Bureau
Complaint Case: ********

RE: Complaint #********, *********************************

Dear **,

On April 23, 2024, Blackhawk Networks (Blackhawk) received a rejection to our response concerning a complaint from ********************************* regarding a replacement gift card that has a zero balance.

As mentioned in previous correspondence, our records show the replacement gift card from Dispute Case DS0646375 has a full balance of $200. We have taken the liberty of providing a transaction history for the replacement card to reinforce this fact for ***************** convenience; please note the available balance listed at the top is $200. The document provided by ************** in his rebuttal is for the ORIGINAL card, not the replacement; the original gift card proxy number is ******************* as shown in the document provided by ************** as part of his rebuttal, while the replacement gift card proxy number is *******************. We invite ************* to re-review the transaction history for the replacement card, as we can still confirm that the replacement card has a balance of $200. We have provided a screenshot of what our records show for the replacement card; please note the highlighted sections that show the available balance, the original gift card proxy number, and replacement proxy number. We sincerely apologize for any inconvenience ************** may have experienced.

With this, we consider the matter resolved. Please, do not hesitate to reach out to us with any further questions.

Best Regards,

Regulatory Complaint Team
Blackhawk Network
**************
www.BlackhawkNetwork.com
Customer Answer
Date: 04/23/2024

Complaint: 21607564

I am rejecting this response because: No one sent me a replacement card with the stated number and $200 balance. The original card we received had the number scratched off and a balance of zero. A replacement card was sent to me, which ended in the numbers 7376. I'd be happy to accept the replacement card mentioned. This was never received

Sincerely,

*********************************
Business Response
Date: 04/29/2024
April 29, 2024

Better Business Bureau
Complaint Case: ********

RE: Complaint #********, *********************************

Dear **,

On April 23, 2024, Blackhawk Networks (Blackhawk) received a second rejection to our response concerning a complaint from ********************************* regarding a replacement gift card that has a zero balance.

After receiving photos of the card ending in 7376 from ************** via email, our records show that the card is not a replacement that was sent to him; the card appears to have been purchased at a Publix Super Market in *****. We have attached a transaction history for the card ending in 7376 which verifies this; Blackhawk Networks did not send a card ending in 7376 to ************** as a replacement/ We sincerely apologize for any inconvenience ************** may have experienced.

With this, we consider the matter resolved. Please, do not hesitate to reach out to us with any further questions.

Best Regards,

Regulatory Complaint Team
Blackhawk Network
**************
www.BlackhawkNetwork.com
Initial Complaint
Date:04/18/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was not able to use the pre-paid debit card at several businesses, thus losing the remaining the balance. I would like the remaining balance to be paid VIA check to me, or another pre-paid debit card be provided of the amount with a extended expiration date. Thank you
Business Response
Date: 04/29/2024
April 29, 2024

Better Business Bureau
Complaint Case: ********

RE: Complaint #********, *************************

Dear **,

On April 18, 2024, Blackhawk Networks (Blackhawk) received a complaint from ************************* regarding funds from a **** gift card ending in 1077 that have not been reissued after expiration date.

On April 18, 2024, we received a phone call from ******************** to request a new gift card due to the expiration date having lapsed. Case CS12823283 was created, and ******************** was offered a virtual gift card as a replacement, which he refused. On April 20, 2024, ******************* was advised to allow seven (7) to ten (10) business days from that date to allow the replacement physical card to arrive to the address associated with the original gift card. We sincerely apologize for any inconvenience ******************** may have experienced.

With this, we consider the matter resolved. Please, do not hesitate to reach out to us with any further questions.

Best Regards,

Regulatory Complaint Team
Blackhawk Network
**************
www.BlackhawkNetwork.com

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