Business Profile
Internet Marketing Services
Blackhawk Network Holdings, Inc.Headquarters
Important information
- Customer Complaint:
Blackhawk Network Holdings Inc. came to BBB’s attention in January 2009. A review of complaints was completed in October 2024.
Consumers are encouraged to review the links below for assistance with gift card questions. Because the terms of use may be subject to change, BBB encourages consumers to read the terms of service and the card order agreement using the links provided. Important sections to read are the company’s rights, fee’s that may be associated with your card and fraud abuse.
https://blackhawknetwork.com/lets-talk/faq#user=allhttps://blackhawknetwork.com/card-order-agreement
https://blackhawknetwork.com/terms-use
Complaints
This profile includes complaints for Blackhawk Network Holdings, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1,144 total complaints in the last 3 years.
- 405 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:05/06/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received a **** gift card in the amount of $100 as a Christmas gift from my grandson. I just recently tried to use it on Amazon. My total on Amazon was $43 and some change. The order went through. The next day I received a message from Amazon saying that the card had no money on it. I contacted BlackHawk Network, explained the problem. They looked into it. I was told that the card had been compromised. They gave me a case number...I sent all the info they requested. I've heard nothing. I've called twice. I've sent the info they requested twice.These are the case numbers they gave me......CS12879551 .....Ref:MSG37898427 I would like some kind of answer. Are they going to replace it, or is it just gone forever?These are the images they asked me to send them. I hope I did this right, geesh.
Business Response
Date: 05/16/2024
VIA BBB WEBSITE
May 16, 2024
Better Business Bureau
Complaint Case: 21648957
RE: *******************************
Dear *****,
On May 6, 2024, Blackhawk Networks (Blackhawk) received a complaint from ******************************* regarding issues with a disputed charge on her **** gift card ending in 9431.
On April 26, 2024, ********************** contacted our customer service team in regard to unknown charges on her **** gift card ending in 9431. Our team opened case CS12879551 to look into this. We requested that ********************** please provide images of the front and back of the card, Purchase receipt, and a copy of her most recent official utility bill to verify **********************. On May 2, 2024, ********************** sent us images of the card. On May 3, 2024, ********************** requested an update. On May 9, 2024, since we had not received proof of purchase or utility bill to verify **********************, we again requested these items be sent as soon as possible so we may begin our investigation. On May 10,2024, ********************** sent us the requested items. On May 13, 2024, Dispute case DS0677654 was opened on ************************ behalf.
On May 13, 2024, the chargeback was approved by our team and is currently awaiting a response from the merchant. This process usually takes ***** days, but we aim for resolution within ***** days. We sincerely apologize for any inconvenience ********************** may have experienced.
With this, we consider the matter resolved. Please, do not hesitate to reach out to us with any further questions.
Best Regards,
Regulatory Complaint Team
Blackhawk Network
Regulatory Complaint Specialist
****, NV 89521
www.BlackhawkNetwork.comInitial Complaint
Date:05/04/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received a $200 rebate giftcard for purchasing ** appliances. The card was sent from Neco Alliance/BlackHawk. The digital card has been activated but is not associated to my account. The card is not accepted anywhere online. I cannot get ahold of a human being on any customer service number, I can find no email or chat options to resolve this issue.BlackHawks system is intentionally terrible to discourage/prevent people getting money they are owed.Business Response
Date: 05/14/2024
VIA BBB WEBSITE
May 14, 2024
Better Business Bureau
Complaint Case: 21666398
RE: ***********************
Dear *****,
On May 4, 2024, Blackhawk Networks (Blackhawk) received a complaint from *********************** regarding issues with his Mastercard gift card ending in 5944 being declined.
On May 4, 2024, our customer service team received an email from ******************** requesting assistance stating his Mastercard gift card ending in 5944 was not working.
As of May 14, 2024, we have not received a call-in reference to the card above. Currently our system shows no declined or pending transactions.If ******************** is still experiencing issues, we would like to invite him to reach out to our customer service team directly for further assistance.
We sincerely apologize for any inconvenience ******************** may have experienced.
With this, we consider the matter resolved. Please, do not hesitate to reach out to us with any further questions.
Best Regards,
Regulatory Complaint Team
Blackhawk Network
Regulatory Complaint Specialist
****, NV 89521
www.BlackhawkNetwork.comInitial Complaint
Date:05/03/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been blocked from this site for litteraly no reason. I have not known your pathetic existence until 3 seconds ago and I'm already blocked.Business Response
Date: 05/16/2024
May 16, 2024
Better Business Bureau
Complaint Case: ********
RE: Complaint #********, *************************
Dear Ty,
On May 3, 2024, Blackhawk Networks (Blackhawk) received a complaint from ************************* regarding being unable to access a website.
As of May 16, 2024, we have sent three emails to the email address provided within this complaint,************************, requesting additional information regarding the website in question so we can research this concern with no response. We invite Mx. Kocabas to use the online Contact Form or phone number listed on the website in question so a representative can provide any insight that we may have. We sincerely apologize for any inconvenience Mx. Kocabas may have experienced.
With this, we consider the matter resolved. Please, do not hesitate to reach out to us with any further questions.
Best Regards,
Regulatory Complaint Team
Blackhawk Network
**************
www.BlackhawkNetwork.comInitial Complaint
Date:05/02/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased 2 Happy Holidays gift cards from Target in November 2023. I exchanged one for a $50 Lowes gift card that I put in my husbands stocking and the second I exchanged for a $50 Ulta gift card for my daughters stocking. I took my daughter shopping last month and when she tried to use it at ****, they said the gift card didnt exist. Then my husband tried to use the Lowes gift card the same day and there was $5.06 on it. Target told me they cant help me because the transactions were ultimately done through a third-party. Ulta customer service said they cant help me because I didn't buy the gift card from ************ told me that they couldnt do anything to help me with the missing funds either but were able to tell me that the gift card was used for an online purchase in November 2023. I was unable to find out the shipping address. This is quite strange considering I gave my husband the gift card for Christmas - so how was it used in November?! Clearly there was some sort of data breach and my gift card numbers were stolen as I had an issue with BOTH gift cards that were exchanged. Ive gone back and forth a dozen times with customer service and they are completely useless. Black Hawk Network should be ashamed of themselves. Clearly I am not the only one this has happened to and they are unwilling to do anything at all to fix what is clearly an issue on their end. They just keep telling me that the gift cards were exchanged. Well of course they were exchanged - I gave them as gifts! The problem is that the gift cards were used BEFORE i even gifted them ?? Do better Black Hawk Network.Business Response
Date: 05/10/2024
May 10, 2023
Better Business Bureau
Complaint Case: ********
RE: Complaint #********, ****************************************
Dear **,
On May 2, 2024, Blackhawk Networks (Blackhawk) received a complaint from **************************************** regarding a ****** eGift and an Ulta eGift that has been redeemed without their knowledge.
Our research into the Happy Holidays Swap Card shows that it was redeemed in November of 2023 for the ****** and Ulta eGift Cards ****************** advised. Because Blackhawk Network is a third-party order fulfillment processor for these gift cards, we cannot see into the redemption information for the ****** and Ulta gift cards. Because we cannot verify the person who may have redeemed the cards, we cannot assist with any refund requests. We sincerely apologize for any inconvenience *************************************** may have experienced.
With this, we consider the matter resolved. Please, do not hesitate to reach out to us with any further questions.
Best Regards,
Regulatory Complaint Team
Blackhawk Network
**************
www.BlackhawkNetwork.comInitial Complaint
Date:05/02/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have earned $25 in Mastercard gift cards from Swagbucks. They are unable to be activated. I first contacted customer service on 4/11 and was given a case number of CS12768638. I have been contacting customer service several times and the issue is still not fixed. I just keep getting generic emails that my case has been escalated.Business Response
Date: 05/10/2024
May 10, 2024
Better Business Bureau
Complaint Case: ********
RE: Complaint #********, *************************
Dear **,
On May 12, 2024, Blackhawk Networks (Blackhawk) received a complaint from ************************* regarding roadblocks with activating four (4) Swagbucks virtual MasterCard gift cards.
On April 10, 2024, we received a phone call from ****************, stating that she is getting an error message when trying to redeem a virtual card code. Case CS12768638 was created, and an email was sent to **************** with instructions on how to access the MyPrepaidCenter website to redeem her code. We received a response on April 12,2024, advising that she was still unable to activate her virtual card. After intensive internal research into the redemption codes, our records show that the codes that **************** was attempting to redeem had already been used.Because of this, **************** was advised to check her email inbox, Spam folder,Junk Mail, or Bulk folder for emails with the corresponding virtual cards. We sincerely apologize for any inconvenience **************** may have experienced.
With this, we consider the matter resolved. Please, do not hesitate to reach out to us with any further questions.
Best Regards,
Regulatory Complaint Team
Blackhawk Network
**************
www.BlackhawkNetwork.comCustomer Answer
Date: 05/10/2024
Complaint: 21657311
I am rejecting this response because:
I have not redeemed the cards. The codes have never worked. I was told by customer service when I called that a lot of people are having the same issue. This is fraud
Sincerely,
*************************Business Response
Date: 05/16/2024
May 16, 2024
Better Business Bureau
Complaint Case: ********
RE: Complaint #********, *************************
Dear **,
On May 16, 2024, Blackhawk Networks (Blackhawk) received a rebuttal to our response concerning a complaint from ************************* regarding roadblocks with activating four (4) Swagbucks virtual MasterCard gift cards.
As was advised to **************** on May 7, 2024, within CS12768638, Blackhawk Network cannot reissue virtual codes as we do not generate said codes; that is the responsibility of the sponsoring program to address. If **************** received duplicate codes as she stated, it is recommended that she reach out to Swagbucks to obtain proper codes for her purchases. Our records show that the non-duplicate codes have been redeemed and the cards associated with them have been used; we have taken the liberty of providing transaction histories for the two cards in question for Ms. ****************** We sincerely apologize for any inconvenience **************** may have experienced.
With this, we consider the matter resolved. Please, do not hesitate to reach out to us with any further questions.
Best Regards,
Regulatory Complaint Team
Blackhawk Network
**************
www.BlackhawkNetwork.comCustomer Answer
Date: 05/16/2024
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
Date:05/02/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Purchased an online ****** play gift card from this company but cannot redeem it. I was charged for it but it won't activate through ****** play or in game methods.Business Response
Date: 05/10/2024
May 10, 2024
Better Business Bureau
Complaint Case: ********
RE: Complaint #********, ***********************
Dear **,
On May 2, 2024, Blackhawk Networks (Blackhawk) received a complaint *********************** regarding a ****** Play gift card that they are unable to redeem.
We have taken the liberty of refunding the order associated with the purchase of the ****** Play gift card back to the method of payment used to place the order. The ****** Play card has been blocked, devalued, and cannot be redeemed. We advise ****************** to allow the standard timeframe set by his financial institution for the funds to be returned to the payment method used to place the order. We sincerely apologize for any inconvenience ****************** may have experienced.
With this, we consider the matter resolved. Please, do not hesitate to reach out to us with any further questions.
Best Regards,
Regulatory Complaint Team
Blackhawk Network
**************
www.BlackhawkNetwork.comInitial Complaint
Date:05/01/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Two issues:Issue 1. ****** get signed in to retrieve virtual card. I Am registered. I was able to change the password but it will wont let me in to retrieve. There is no option for forgot User name!!!!Issue 2 Called customer service 3 times. Either a person hung up on me or the system did!Between The beer company for the rebates and this company.... not good!their virtual card system is and trying to retrieve cards is... not good. I prefer cards mailed to me. Unfortunately these rebates cards were not offered!Business Response
Date: 05/14/2024
May 14, 2024
Better Business Bureau
Complaint Case: ********
RE: Complaint #********, *************************
Dear **,
On May 1, 2024, Blackhawk Networks (Blackhawk) received a complaint from ************************* regarding roadblocks with accessing an online account to retrieve Rebate card information.
****************** may use his email address as his username due to changes made to account access for all accounts associated with MyPrepaidCenter.com. Our records show that his account is unlocked; we recommend that ****************** use either Chrome or FireFox as the browser to access the site as well as basic troubleshooting steps such as clearing his browser cache and cookies and disconnecting from any VPN he may be using. Should he continue to encounter roadblocks with accessing his online account, we recommend having him contact our **************** team by email at ********************************************* or by phone at **************. We sincerely apologize for any inconvenience ****************** may have experienced.
With this, we consider the matter resolved. Please, do not hesitate to reach out to us with any further questions.
Best Regards,
Regulatory Complaint Team
Blackhawk Network
**************
www.BlackhawkNetwork.comCustomer Answer
Date: 05/14/2024
Complaint: 21654456
I am rejecting this response because: This site should be compatible with all search engines. It has always worked before on my PC, Just not now. No one has contacted me! I stopped using the rebate program.
Sincerely,
*************************Initial Complaint
Date:05/01/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Received a **** gift card for $100.00. I went to Dicks Sporting goods to make a purchase. The clerk made an error and he had to void the transaction. The clerk told me that the card would replenish for $100.00 in a few days. After checking the balance, I went back to Dicks and the card had a 0 balance. I called BHN and sent them a picture of the card, and a utility bill. This started on April 13, 2024. I have contacted them multiple times without any results.Business Response
Date: 05/24/2024
May 24, 2024
Better Business Bureau
Complaint Case: ********
RE: Complaint #********, *********************
Dear **,
On May 1, 2024, Blackhawk Networks (Blackhawk) received a complaint from ********************* regarding a **** gift card ending in 3296 they are unable to use after a voided transaction.
On March 25, 2024, we received a phone call from ****************** to request the status of a refund totaling $100 back to the **** gift card ending in 3296. Case CS12643450 was created, and ***************** was advised that the refund was still pending. Case CS12643450 was closed on March 28, 2024. On April 2, 2024, we received a phone call from ***************** to check on the status of the refund. Case CS12704290 was created, and ****************** was advised to allow up to ten (10) days for further research. On April 11, 2024, we sent an email to *********************** requesting photos of the front and back of the card, a photo of a recent utility bill or phone bill to validate his name and address, and either a purchase receipt,activation receipt, or bank statement reflecting the card purchase. We received a response the same day, advising him that the card was purchased as a gift and that he did not have a receipt. On April 13, 2024, we sent an email requesting proof of purchase for the card, ********************** full address, and photos of the front and back of the card. We received a response on the same day, advising that the purchaser could not remember where the card had been purchased, and we responded on April 15, 2024, stating that the information we had requested was necessary to continue with the process of addressing his concern. We responded the same day, advising ****************** to contact the purchaser to have them reach out to the store where the card was purchased to obtain the receipt.
Because of the nature of the block on this card, the requested documentation is necessary to establish ownership of the card; this is a stipulation set in place by the card network associated with the card and cannot be bypassed or circumvented. We sincerely apologize for any inconvenience ****************** may have experienced.
With this, we consider the matter resolved. Please, do not hesitate to reach out to us with any further questions.
Best Regards,
Regulatory Complaint Team
Blackhawk Network
**************
www.BlackhawkNetwork.comInitial Complaint
Date:04/30/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
on 04/26/24 I purchased a Playstation Network gift card on their website. My computer did a prefill of my information but left our a letter in the email so I could not retrieve my voucher codes once I made the payment. I contacted Playstation Network several times but have not been able to get a resolution. I was told by Playstation Network to contact CashStar , a company playstation apparently uses to process the payments . Playstation Network and Cash Star said they going to fix the problem and will send me an email . I sent several emails but have not received any emails from these companies to fix this problem. I would rather cancel the transaction but my bank requires cashstar or playstation to reject it in order for the bank to stop the money from being taken out of my account.Business Response
Date: 05/10/2024
May 10, 2024
Better Business Bureau
Complaint Case: ********
RE: Complaint #********, ***********************
Dear **,
On April 30, 2024, Blackhawk Networks (Blackhawk) received a complaint from *********************** regarding a CashStar order that was sent to an incorrect email address due to misspelling during the ordering process.
We have reviewed and re-processed order CND6KMY7G6 on ****************** behalf, with the eGift Card being sent to the correct email address. We invite ************** to check his email inbox, Spam folder, Junk Mail, Bulk Mail, or Promotional folder for an email from CashStar with his eGift Card if he has not already done so. We sincerely apologize for any inconvenience ************** may have experienced.
With this, we consider the matter resolved. Please, do not hesitate to reach out to us with any further questions.
Best Regards,
Regulatory Complaint Team
Blackhawk Network
**************
www.BlackhawkNetwork.comInitial Complaint
Date:04/30/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Date Bought Blackhawk Gift Card : 4/16/24 ; Paid $500.00 cash for gift card.Bought at ******* Grocery Store , ****************************************** (Receipt attached and photo of gift card)On 4/23/24, I checked balance of the gift card on the Blackhawk recommended website. Website required gift card number, date and security card on the back of the card. I had not used the gift card. One charge of $499.83 was reported for the purchase of "PFT *********** I called Blackhawk and reported this charge. I was told someone's name was attached to this gift card and it was not my name. "*****" of Blackhawk would not provide any additional information. I told him I want my money refunded and that I have the physical card, the jacket it came in and the receipt. He said he will send me an email with the instructions for the next step I should take for this case to be reviewed. Case # CS ******** was assigned by *****. I followed the instructions in the email: Send photos of the physical card and of the receipt as well as proof of where I lived within the past 60 days as requested. I Called Blackhawk after sending the photos on the same day I spoke to *****, 4/23/24, and he confirmed receiving the photos. 4/25/24- I called Blackhawk again *************) to check the status of the review by the "Dispute Team." I spoke to ******************* of the Dispute Team who reported she did not see the case or any photos. I said I will send again which I did. I called back two more times to check on receipt of photos. 2nd call - staff did not see photos. 3rd call- Dispute Team Member "America" said she received photos and to give the team about three days to review and to expect an email about their review. 4/30/24 - I called Blackhawk again *************) and spoke to "America" again. She said no one has worked on the case. She asked to give her 24 hours and I should then receive an email about the case. Please help me asap to obtain my refund of "$499.83."Business Response
Date: 05/10/2024
VIA BBB WEBSITE
May 10, 2024
Better Business Bureau
Complaint Case: 21648957
RE: *************************
Dear *****,
On May 1, 2024, Blackhawk Networks (Blackhawk) received a complaint from ************************* regarding disputes process time frame for his Mastercard gift card ending in 6119.
On April 23, 2024, we received a call from ****************** in regard to an unauthorized usage on her Mastercard gift card ending in 6119. Our team opened case CS12855094. That same day our disputes team also requested the following information be sent; pictures of the front and back of the card, the proof of purchase receipt or activation receipt or if the card was purchased with a credit or debit card, ****************** may provide the bank statement reflecting the card purchase. If ****************** was unable to provide her purchase receipt or a copy of a bank statement, we requested that she please provide a copy of her utility or phone bill to validate her name and address. Once this information was provided and approved it would be forwarded to our disputes team to create a case. Later that day ***************** informed our team she would send a second email with the information because she was having trouble attaching it to the first email. On April 25, 2024,****************** called to verify the progress of her case. Our agent advised that the documents that ****************** stated she sent were not received on the case and asked that she respond to the original email sent with the requested documentation.Later that same day we received an email from ****************** with the requested documentation.
On April 30, 2024, ****************** called to check on the status of her case. Our agent informed her that they would work on escalating the case with our disputes team. On May 1, 2024, we received a complaint from ****************** with the Better Business Bureau. On May 2, 2024, dispute case DS0674183 was opened to investigate the matter further. On May 6, 2024, our disputes team also requested the following information be sent; pictures of the front and back of the card, the proof of purchase receipt or activation receipt or if the card was purchased with a credit or debit card, ****************** may provide the bank statement reflecting the card purchase. ****************** was unable to provide her purchase receipt or a copy of a bank statement, we requested that she please provide a copy of her utility or phone bill to validate her name and address. We also requested a completed dispute form from ****************** making sure that all the disputed transactions are listed correctly, all of Ms.******** information was filled in correctly and the form was signed either physically or electronically. That day our disputes team received everything except a completed disputes form. On May 7, 2024, we again asked for confirmation as we were provided two different billing addresses, and we still needed a filled and signed dispute form.
On May 8, 2024, our team attempted to contact ******************. But were unsuccessful. That same day we offered to provide her with a virtual replacement card as we attempted to recover the funds from the merchant. At this time our team has filed for a charge back with the merchant who has until July 24, 2024, to respond in regards to the un-authorized charges.
We sincerely apologize for any inconvenience ****************** may have experienced.
With this, we consider the matter resolved. Please, do not hesitate to reach out to us with any further questions.
Best Regards,
Regulatory Complaint Team
Blackhawk Network
Regulatory Complaint Specialist
**************
www.BlackhawkNetwork.com
Blackhawk Network Holdings, Inc. is BBB Accredited.
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