Business Profile

Internet Marketing Services

Blackhawk Network Holdings, Inc.

Headquarters

BBB Accredited Business A+Rated by BBB

Important information

Customer Complaint:
Blackhawk Network Holdings Inc. came to BBB’s attention in January 2009. A review of complaints was completed in October 2024.

Consumers are encouraged to review the links below for assistance with gift card questions. Because the terms of use may be subject to change, BBB encourages consumers to read the terms of service and the card order agreement using the links provided. Important sections to read are the company’s rights, fee’s that may be associated with your card and fraud abuse.

https://blackhawknetwork.com/lets-talk/faq#user=all
https://blackhawknetwork.com/card-order-agreement
https://blackhawknetwork.com/terms-use

Complaints

This profile includes complaints for Blackhawk Network Holdings, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

1,144 total complaints in the last 3 years.
406 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/24/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received a ********************************************************* January and I put it aside to use later. I just opened it up and discovered that it was expired before I even received it. The card clearly states on the front that the funds do not expire and the back as well as my paperwork say you will be charged 3.95 per month fees after expiration date. When I called customer service it says my card is expired and funds are not available.
Business Response
Date: 06/05/2024
June 5, 2024

Better Business Bureau
Complaint Case: ********

RE: Complaint #********, *****************************

Dear **,

On May 25, 2024, Blackhawk Networks (Blackhawk) received a complaint from ***************************** regarding funds from a gift card that have not been reissued after the card expiration date.

We have reissued the $88.15 that was on the original gift card onto a new card, which will be sent to the address provided in this complaint. Ms. ******** may use tracking number 1ZEW97930297456832 on the *** website, www.ups.com, to check the status of the delivery of this gift card at any time. We sincerely apologize for any inconvenience Ms. ******** may have experienced.

With this, we consider the matter resolved. Please, do not hesitate to reach out to us with any further questions.

Best Regards,

Regulatory Complaint Team
Blackhawk Network
**************
www.BlackhawkNetwork.com
Customer Answer
Date: 06/08/2024

Complaint: 21758435

I am rejecting this response because: I don't understand how they come to the amount of $88.15 for my gift card amount. My gift card was for $100 and I received it in January already expired. So shouldn't my replacement card be for the amount of the original card:? Do cards begin to be charged a fee every month? Should not a card that you receive have a period of time to use it before you are charged a monthly fee? My new card does not expire until 12/30 should not my old card have had a similar expiration date before being charged monthly fees - especially when the cards say funds do not expire? While I appreciate that I was sent a replacement card it seems ridiculous that11.85 was deducted from the balance.

Sincerely,

*****************************
Business Response
Date: 06/11/2024
June 11, 2024

Better Business Bureau
Complaint Case: ********

RE: Complaint #********, *****************************

Dear **,

On June 10, 2024, Blackhawk Networks (Blackhawk) received a complaint from ***************************** regarding funds from a gift card that have not been reissued after the card expiration date.

The Award card provided to Ms.******** is subject to a $3.95 *************** Fee after the expiration date of the card as referenced in the Terms and Conditions; this is to ensure that any funds in the account associated with the card are available to be reissued onto a new card upon request. The Terms and Conditions are available for Ms. ******** to review at any time, and we encourage and recommend that any cardholder review the Terms and Conditions associated with any gift card, rewards card, promotional card, or loyalty card to ensure they are able to utilize the funds associated with the card to the best of their ability within the strictures of the card network allowances. We sincerely apologize for any inconvenience Ms. ******** may have experienced.

With this, we consider the matter resolved. Please, do not hesitate to reach out to us with any further questions.

Best Regards,

Regulatory Complaint Team
Blackhawk Network
**************
www.BlackhawkNetwork.com
Customer Answer
Date: 06/12/2024

Complaint: 21758435

I am rejecting this response because: As you can see from attachment when I received the gift card on January 4, 2024 IT WAS ALREADY EXPIRED. One would think that a gift card received would have at least 6 months to use it before it begins to accrue fees. The replacement card I received has an expiration date of December, 2030 so I have 6 YEARS to use it before I would get fees. So no, I do not accept the response and I think it is ***** that they would deduct the monthly fees for a card used AFTER expiration date when I obviously should have received a different card in the first place.

Sincerely,

*****************************
Initial Complaint
Date:05/18/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Debit card was given to me as a gift. I've never been able to use it anywhere -- it's always declined. In the meantime, I get $4.95 deducted from the balance monthly due to "inactivity." When I call the ***** number on the back of the card, it will never connect me to a real person. Every time I enter my card number, it asks me to wait while they look it up, then it hangs up on me. There are plenty of others who have had the same experience, based on ******* comments and reviews on sitejabber.com
Business Response
Date: 05/20/2024
May 20, 2024

Better Business Bureau
Complaint Case: ********

RE: Complaint #********, ************************

Dear **,

On May 18, 2024, Blackhawk Networks (Blackhawk) received a complaint ************************ regarding an ********** gift card purchased through Giftcards.com that they are unable to redeem.

Our records show several orders for an ********** gift card that were declined; the original Thank You swap gift card used to attempt to place the order for the ********** gift card has a balance of $25 and may be used at any time. We sincerely apologize for any inconvenience Mx. ****** may have experienced.

With this, we consider the matter resolved. Please, do not hesitate to reach out to us with any further questions.

Best Regards,

Regulatory Complaint Team
Blackhawk Network
**************
www.BlackhawkNetwork.com
Customer Answer
Date: 05/20/2024

Complaint: 21731194

I am rejecting this response because:
Their message has to do with another upset customer. The name and details are not correct - their response has nothing to do with my case.

Sincerely,

*******************
Business Response
Date: 05/30/2024
May 28, 2024

Better Business Bureau
Complaint Case: ********

RE: Complaint #********, *******************

Dear Ty,

On May 18, 2024, Blackhawk Networks (Blackhawk) received a complaint from ******************* regarding dormancy fees against a **** gift card ending in 1773.

The dormancy fees have been applied against the balance in accordance to the Terms and Conditions for this card, which *** be reviewed at the **************************************** website after inputting the full card number. We invite Mx. Raj to contact our **************** team via *************************************************** so a representative *** provide any insight that *** be available regarding the status of the card and any options that *** be available. We sincerely apologize for any inconvenience Mx. *** *** have experienced.

With this, we consider the matter resolved. Please, do not hesitate to reach out to us with any further questions.

Best Regards,

Regulatory Complaint Team
Blackhawk Network
**************
www.BlackhawkNetwork.com
Customer Answer
Date: 05/30/2024

Complaint: 21731194

I am rejecting this response because:
The dormancy fees have accrued because the card has been unusable. I have not been able to use it on any online purchases; every time I try, the card is rejected. essentially, you have been able to collect the money for the card and then hold onto it Long enough that you can now start deducting from the card because it is unusable on my end. Additionally, when I have called to talk to a customer representative,your phone line does not connect me to anyone and eventually hangs up on me.
I have followed every request to provide images of the card but I have heard nothing back directly from your company.
At this point, I have no alternative but to conclude that your business is a complete fraud. I plan to share my experiences with friends and family to ensure they do not waste any money on gift cards through Blackhawk.

Sincerely,

*******************
Initial Complaint
Date:05/17/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Yesterday night someone stole $100 from my ********** (**********) bank account. Please find this payment and return it to me. I did not make this payment. thank you!
Business Response
Date: 05/21/2024
May 21, 2024

Better Business Bureau
Complaint Case: ********

RE: Complaint #********, ***************************

Dear **,

On May 17, 2024, Blackhawk Networks (Blackhawk) received a complaint from *************************** regarding a transaction on her bank account that she does not recognize.

We are unable to request information from ****************** via email due to trying to send to an email address within a sanctioned country. If ****************** has not already done so, we recommend that she contact her financial institution to begin an investigation and charge back against the transaction. We sincerely apologize for any inconvenience ****************** may have experienced.

With this, we consider the matter resolved. Please, do not hesitate to reach out to us with any further questions.

Best Regards,

Regulatory Complaint Team
Blackhawk Network
**************
www.BlackhawkNetwork.com
Initial Complaint
Date:05/14/2024
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased three virtual **** ****** B2B gift cards via the distributor, Fluz LLC at power.fluz.app on in the amount of $257.50 each (total $772.50). Fluz is the distributor that provides the reward cards with currency. One card purchased on October 27, 2023 and two cards on October 31, 2023. I tried redeeming or activating the cards on May 6, 2024. But myprepaidcenter website was saying the code had been expired. I contacted **** and myprepaidcenter by phone. Both companies said cannot refund or extend the expiration date for me due to the terms and conditions. I used these merchants for two to three years. When I had the same issues in the past, I
Business Response
Date: 05/31/2024
May 31, 2024

Better Business Bureau
Complaint Case: ********

RE: Complaint #********, ****************

Dear **,

On May 14, 2024, Blackhawk Networks (Blackhawk) received a complaint from **************** regarding three Fluz Fluz virtual redemption codes that have expired.

Because Blackhawk is a third-party fulfillment processor for these virtual cards and did not receive payment from the purchase or sale of the virtual codes provided by Mx. ****, we cannot assist with extending any expiration date that *** be attached to them from the sponsoring program, Fluz Fluz. We sincerely apologize for any inconvenience Mx. **** *** have experienced.

With this, we consider the matter resolved. Please, do not hesitate to reach out to us with any further questions.

Best Regards,

Regulatory Complaint Team
Blackhawk Network
**************
www.BlackhawkNetwork.com
Customer Answer
Date: 05/31/2024

Complaint: 21712724

I am rejecting this response because:
This is not valid explanation why my purchase cannot be return or refunded since the gift cards cannot be redeemed and the service was not rendered. Please relate this message to the merchant that directly issued the gift cards if blackhack is the third party vendor, so that this issue can be resolved. Can you tell me what is that companys name?
If I spent the money to purchase the gift cards, I expect I can use them. Or else please explain where my money went.

Sincerely,

****************
Business Response
Date: 06/04/2024
June 4, 2024

Better Business Bureau
Complaint Case: ********

RE: Complaint #********, ****************

Dear **,

On June 3, 2024, Blackhawk Networks (Blackhawk) received a rejection to our response concerning a complaint from **************** regarding three Fluz Fluz virtual redemption codes that have expired.

We cannot reach out to Fluz Fluz on Mx. Dengs behalf due to not having account-specific security information that Fluz Fluz may need in order to review or research any possible resolution regarding the redemption codes; We have no visibility into the purchasing platform for that merchant, and therefore would not have any ability to assist in this matter. We sincerely apologize for any inconvenience Mx. **** may have experienced.

With this, we consider the matter resolved. Please, do not hesitate to reach out to us with any further questions.

Best Regards,

Regulatory Complaint Team
Blackhawk Network
**************
www.BlackhawkNetwork.com
Customer Answer
Date: 06/04/2024

Complaint: 21712724

I am rejecting this response because:

I am very confused. From my understanding, my prepaid center or DBA Blackhawk is the issuer of the credit card number for the gift cards that I purchased. **** also claimed that they are just the third party reseller. So who is the vendor or the website that I spent the money? It seems like both Fluz and Blackhawk are passing the buck. I need an answer.
Sincerely,

****************
Initial Complaint
Date:05/14/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Gift card was gifted to me sealed, opened package and found it was already used??? Not sure how that works, but I should not be blamed for that. Any charges on the card are fraud. Card number is ******************* Exp 11/31 Code 118
Business Response
Date: 05/15/2024
May 15, 2024

Better Business Bureau
Complaint Case: ********

RE: Complaint #********, ***********************************

Dear **,

On May 14, 2024, Blackhawk Networks (Blackhawk) received a complaint from *********************************** regarding a **** gift card ending in 177 that has been redeemed by someone other than themself.

Our records show that the charge in question is within our sixty (60) day timeframe for a dispute to be made; we invite ********************** to contact our Dispute team directly by email at ******************************************** or by phone at ************** so we may attempt to recover the funds from the merchant associated with the charge by opening an investigation on his behalf. We sincerely apologize for any inconvenience ********************* may have experienced.

With this, we consider the matter resolved. Please, do not hesitate to reach out to us with any further questions.

Best Regards,

Regulatory Complaint Team
Blackhawk Network
**************
www.BlackhawkNetwork.com
Initial Complaint
Date:05/14/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This complaint pertains to the inability to effectively resolve an error with my Reloadit pack purchased on 05/10/2024. I am writing to file a formal complaint against Reloadit for persistent issues related to loading funds onto my prepaid debit card, and the subsequent poor customer service and technical support I have encountered. I have attempted to load $200 onto my Netspend card using the reloadit website/safe. However, despite following the instructions provided,(used a phone then a laptop, cleared history, cookies, etc, also used ************** I consistently receive error messages indicating a loading failure. The reference numbers for my interactions with Reloadit customer service are **********, **********, and **********. Notably, during these interactions, it became clear that the agents answering the calls were third-party contractors.Specifically, on 05/13/2024 @ 8:40pm, I spoke with an agent named **** who promised to forward my issue to what he referred to as the customer service or resolution center. The Csrs are a 3rd party which contributed to confusion and miscommunication. Despite these conversations and promises for escalation, no resolution has been provided.Netspend has disclaimed responsibility and redirected me back to Reloadit. This runaround has not only been frustrating but also financially distressing as I am unable to access the $200 I loaded, which was intended for immediate bills.Given the situation, a refund was offered, but was informed that it would take up to 15 days and would be issued via check a method that is not only inconvenient but also delays my access to funds that were intended for urgent use.This experience, coupled with numerous similar complaints found online, suggests a pattern of inadequate customer service, technical failures, and a lack of accountability from Reloadit. All I want is to be able to remove the $200 from the safe and load it onto one of the 3 Netspend cards that have been verified.
Business Response
Date: 05/28/2024
May 28, 2024

Better Business Bureau
Complaint Case: ********

RE: Complaint #********, ***************************

Dear **,

On May 14, 2024, Blackhawk Networks (Blackhawk) received a complaint from *************************** regarding funds in a ReloadIT safe they are unable to access.

On May 11, 2024, we received a phone call from ********************, stating she was unable to access her ReloadIT safe. Case CS13001100 was created, and ******************** was advised to attempt to reset the password while on the call. On May 13, 2024, ******************* called back to state that the password reset steps were not successful. ******************** was advised to allow two (2) to four (4) hours for the account verification to be completed. Case CS13001100 was closed on May 14, 2024.

On May 13, 2024, Case CS13014008 was created due to the continued roadblocks with accessing her ReloadIT safe. On May 14, 2024, an email was sent to ******************** at ************************ requesting photos of the ReloadIT pack, a photo of the purchase receipt, a photo of a government-issued ID, and her physical address.This request was re-sent via email on May 15, 2024, with Case CS13014008 being closed on May 20, 2024, due to no response from ********************.

We are determined to assist ******************** with retrieving the funds from her ReloadIT safe; we request that ******************** look for an email from ******************* in her email inbox,Spam folder, Junk mail, bulk mail, or Promotional folder and respond with the requested information so we may assist her in any way we can. We sincerely apologize for any inconvenience ******************** may have experienced.

With this, we consider the matter resolved. Please, do not hesitate to reach out to us with any further questions.

Best Regards,

Regulatory Complaint Team
Blackhawk Network
**************
www.BlackhawkNetwork.com
Initial Complaint
Date:05/14/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I loaded a gift card at my local krogers with $41.00 so I can buy DLC for a game I play. As soon as I tried to buy the expansion to my game the transaction declined but the bank still took my funds and when I called they told me there was a 7-10 day wait on getting my money back in my account. This is crazy and completely ridiculous. I want my money now. Not trying to wait 10 days.
Business Response
Date: 05/28/2024
May 28, 2024

Better Business Bureau
Complaint Case: ********

RE: Complaint #********, *******************

Dear **,

On May 14, 2024, Blackhawk Networks (Blackhawk) received a complaint from ******************* regarding a pending charge that has not either cleared or been reversed back onto a MasterCard gift card ending in 5563.

Our records show that the pending charge was reverted back onto the card as of May 23, 2024, with a current balance of $1.12 on the card due to transactions dated May 25, 2024, at Steam Gaming and PayPal. We sincerely apologize for any inconvenience *************** may have experienced.

With this, we consider the matter resolved. Please, do not hesitate to reach out to us with any further questions.

Best Regards,

Regulatory Complaint Team
Blackhawk Network
**************
www.BlackhawkNetwork.com
Initial Complaint
Date:05/13/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have the following cards purchased from Gift card .com by my brother for me These account numbers are Account Number ************************************************ ***************************** ******************* Without any warning or without this mentioned anywhere at the time of purchasing the card , gift card started charging $4.95 per month from the balance after 12 months of inactivity even though the card was well within the expiry date - to the point that they took of the entire remaining balance in a few months, when I went to use these cards they had no balance and thus could not be used but Gift card started charging these amounts without any notice also they had made no mention of this at the time of card purchase. When I sent them complaint about this to the company they refused to reinstate the balance on these cards. When putting all the charges together the business has taken out over $110 from these various cards without any notice even though the cards / accounts are well within their expiry date
Business Response
Date: 05/23/2024
May 23, 2024

Better Business Bureau
Complaint Case: ********

RE: Complaint #********, *************************

Dear Ty,

On May 13, 2024, Blackhawk Networks (Blackhawk) received a complaint from ************************* regarding dormancy fees against four (4) **** gift cards.

The dormancy fees applied against the gift cards in question are in accordance with the Terms and Conditions associated with the card network and sponsoring bank for these cards to keep the account associated with the cards open and available for use and are available for Mx. Parekh to review at any time; we encourage and recommend that any cardholder review the Terms and Conditions associated with any gift card, rewards card, promotional card, or loyalty card to ensure they are able to utilize the funds associated with the card to the best of their ability within the strictures of the card network allowances. Acceptance of the Terms and Conditions is a required step to purchasing and activation of these cards. We sincerely apologize for any inconvenience Mx. Parekh may have experienced.

With this, we consider the matter resolved. Please, do not hesitate to reach out to us with any further questions.

Best Regards,

Regulatory Complaint Team
Blackhawk Network
**************
www.BlackhawkNetwork.com
Customer Answer
Date: 05/29/2024

Complaint: 21704691

I am rejecting this response because:

the business did not provide information that there was a monthly charge if their product had not been used for 12 months, there is an expiry date for the card product that they tell you about but all the 4 card products were well within the expiry dates and yet they started to withdraw penalty money without my permission
they did not send any reminder or reminder emails to say that the card had not been used for 12 months and there will be a monthly charge

very clearly the intention of the company is to start charging while the customer is unaware and doesnt notice and by the time the customer notices the secret charges the money is gone and that is why the company does not provide these charge information explicitly nor does the company send any reminders when a card product is inactive for several months

Sincerely,

*************************
Business Response
Date: 06/07/2024
June 7, 2024

Better Business Bureau
Complaint Case: ********

RE: Complaint #********, *************************

Dear Ty,

On May 30, 2024, Blackhawk Networks (Blackhawk) received a rejection to our response concerning a complaint from ************************* regarding dormancy fees against four (4) **** gift cards.

As mentioned in previous correspondence, the dormancy fees applied against the gift cards in question are in accordance with the Terms and Conditions associated with the card network and sponsoring bank for these cards to keep the account associated with the cards open and available for use and are available for Mx. Parekh to review at any time; we encourage and recommend that any cardholder review the Terms and Conditions associated with any gift card, rewards card, promotional card,or loyalty card to ensure they are able to utilize the funds associated with the card to the best of their ability within the strictures of the card network allowances. Acceptance of the Terms and Conditions, which are available to review at any time on ****************************************, is a required step to purchasing and activation of these cards. We sincerely apologize for any inconvenience Mx.Parekh may have experienced.

With this, we consider the matter resolved. Please, do not hesitate to reach out to us with any further questions.

Best Regards,

Regulatory Complaint Team
Blackhawk Network
**************
www.BlackhawkNetwork.com
Initial Complaint
Date:05/13/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was provided a settlment from a class action suit. I was given $30 and a link was sent to me to retreive my settlement. The settlement money was sent to ***************** and a virtual mastercard was provided to me which I downloaded on my phone "Apple Wallet". However, the first 12 numbers of the mastercard were blocked out and only the last 4 digits were visible. I tried to use the money on the 'virtual' card at different stores and I was unable because I did not have the full card number or the security code required to make purchases. On countless occasions, I tried calling *****************'s ***** number to retrieve the information so that I may use the money, to no avail, as a customer gets lost in the virtual maze of their automated services. I also tried to write their cutsomer service at the address provided, however, no one gets back you. This is the address provided on their site. CARDHOLDER SERVICES MAILING ADDRESS:P.O. ************************** This is a money stealing scam, as this company makes it extremely difficult, if not impossible for the cardholder to access their funds. Then seizes the funds, leaving the customer with no recourse.
Business Response
Date: 05/23/2024
May 23, 2024

Better Business Bureau
Complaint Case: ********

RE: Complaint #********, *************************

Dear **,

On May 13, 2024, Blackhawk Networks (Blackhawk) received a complaint ************************* regarding a virtual MasterCard disbursement card they are encountering roadblocks with redeeming via their Apple Wallet.

Our records show that the disbursement card ending in 2420 has a zero-balance due to dormancy fees applied against the balance beginning January 6, 2023. The program provider associated with this gift card set the expiration date as part of their contract terms with us to ensure the funds are used within a specific time rather than being held onto indefinitely. The Terms and Conditions are available for **************** to review at any time, and we encourage and recommend that any cardholder review the Terms and Conditions associated with any gift card, rewards card, promotional card, or loyalty card to ensure they can utilize the funds associated with the card to the best of their ability within the strictures of the card network allowances. We sincerely apologize for any inconvenience **************** may have experienced.

With this, we consider the matter resolved. Please, do not hesitate to reach out to us with any further questions.

Best Regards,

Regulatory Complaint Team
Blackhawk Network
**************
www.BlackhawkNetwork.com
Customer Answer
Date: 05/23/2024

Complaint: 21703608

I am rejecting this response because:
I tried to use the card on several occasions, and the first 12 digits were unavailable, only the last 4 digits. I tried calling the ***** number to get assistance and unfortunately, the system is set up to lose you in a labyrith. No matter what selection you choose to get through to an actual person, you get convenietnly disconnected and you have to call back only to go through the same process.
This is not the only card with which this happened. I had another class law suit settlement from ********** for $3.69, with the same company. I went to use this amount on May 10, 2024. I didn't have the full debit card number so I contacted this comapny's ***** number and as is their usual custom, you get lost in the maze of their voicemail until you're so frustrated that you give up.
This is a fraudulent business practice and it needs to stop. I want my $30 from this company, so the matter is not resolved.

Sincerely,

*************************
Business Response
Date: 05/28/2024
May 28, 2024

Better Business Bureau
Complaint Case: ********

RE: Complaint #********, *************************

Dear **,

On May 28, 2024, Blackhawk Networks (Blackhawk) received a rejection to our response concerning a complaint from ************************* regarding a virtual MasterCard disbursement card they are encountering roadblocks with redeeming via their Apple Wallet.

As mentioned in previous correspondence,the gift card currently has a zero balance as of August 2023 due to dormancy fees applied against the balance. This is a stipulation placed upon the card by the sponsoring program to encourage the cardholder to use the card within a specified timeframe, and Blackhawk cannot and will not override this provision.The Terms and Conditions are available for **************** to review at any time,and we encourage and recommend that any cardholder review the Terms and Conditions associated with any gift card, rewards card, promotional card, or loyalty card to ensure they can utilize the funds associated with the card to the best of their ability within the strictures of the card network allowances.We sincerely apologize for any inconvenience **************** may have experienced.

With this, we consider the matter resolved. Please, do not hesitate to reach out to us with any further questions.

Best Regards,

Regulatory Complaint Team
Blackhawk Network
**************
www.BlackhawkNetwork.com
Customer Answer
Date: 05/30/2024

Complaint: 21703608

I am rejecting this response because it DOES NOT address the fraudulent business practices of this organization. The business takes the settlement payments, puts itin account, which is inaccessible to the account holder. I, as an account holder tried to use the money in this account many times, without any success. I tried to call their ***** number to get assistance to no avail. I wrote the busines to try and get my account information to no avail. Their system is set up to steal the money from unsuspecting consumers. This is fraud in its truest sense.
I recently had $3.69 stolen from me on May 13, 2024. I went to the store on Friday May 10, 2024 and tried to buy a gifit card with the $3.67 I had in this account. I was told I would need the passcode and the full account number. I tried to contact this business on May 10, 2024, to get the inforamtiuon and again on May 11, 12, and 13, 2024. I was able to access my account on May 13, 2024, when the balance of "0" showed up instead of the $3.67, and my money was again stolen by this company, and the fees were taken for inactivitiy.

Sincerely,

*************************
Initial Complaint
Date:05/13/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received 2 100$ electronic gift cards from my work from Blackhawk Network.I have tried using them on several occasions at retailers that the business says are included - all of which have been declined.Most recently at ******.com on 05/13 for the amounts of:$***** $ ***** I used apple pay and payment was declined. Upon reaching out to the vendor they give me poor excuses must use card at approved vendor and submit pin - when using apple pay there is no pin required and according to their information ****** is an approved vendor.These cards are worthless and this company is a scam.
Business Response
Date: 05/23/2024
May 23, 2024

Better Business Bureau
Complaint Case: ********

RE: Complaint #********, ***************************

Dear **,

On May 13, 2024, Blackhawk Networks (Blackhawk) received a complaint from *************************** regarding roadblocks with redeeming two virtual MasterCard rewards cards.

Our records show that the rewards cards in question have a full balance of $100 each, with declined transactions being due to the transaction type not being supported on a mobile platform. We invite ****************** to review the Terms and Conditions for the rewards cards to ensure she is able to use them to their fullest. We sincerely apologize for any ****************** may have experienced.

With this, we consider the matter resolved. Please, do not hesitate to reach out to us with any further questions.

Best Regards,

Regulatory Complaint Team
Blackhawk Network
**************
www.BlackhawkNetwork.com

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