Business Profile

Internet Marketing Services

Blackhawk Network Holdings, Inc.

Headquarters

BBB Accredited Business A+Rated by BBB

Important information

Customer Complaint:
Blackhawk Network Holdings Inc. came to BBB’s attention in January 2009. A review of complaints was completed in October 2024.

Consumers are encouraged to review the links below for assistance with gift card questions. Because the terms of use may be subject to change, BBB encourages consumers to read the terms of service and the card order agreement using the links provided. Important sections to read are the company’s rights, fee’s that may be associated with your card and fraud abuse.

https://blackhawknetwork.com/lets-talk/faq#user=all
https://blackhawknetwork.com/card-order-agreement
https://blackhawknetwork.com/terms-use

Complaints

This profile includes complaints for Blackhawk Network Holdings, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

1,144 total complaints in the last 3 years.
406 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/04/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a one4all gift card and it was damaged. I requested a replacement card over a month ago. Original card number is #******************* I was told that the new card would arrive within 10 business days and that never occurred. I called again after 13 business days (I wanted to give it more time) and then was told that it would be another 10 business days for them to send another one. I asked for a tracking number or something as proof that it was going to be sent and was provided with no information. I am being lied to and I know that they are just trying to withhold the funds. I know Blackhawk Network is the owner of this company and I want them to do something about it.
Business Response
Date: 06/17/2024
June 17, 2024

Better Business Bureau
Complaint Case: ********

RE: Complaint #********, *****************************

Dear **,

On June 4, 2024, Blackhawk Networks (Blackhawk) received a complaint from ***************************** regarding a replacement One4All gift card that has not been received.

On April 28, 2024, we received a phone call from ******************, advising that a One4All gift card she received was missing a digit. Case CS12903523 was created, and the original card was replaced on ********************** behalf after assisting with registration. Case CS12903523 was closed on May 2, 2024, and on May 13, 2024, Case CS13012052 was created due to ****************** stating she had not received the replacement card.****************** was advise to allow until May 15, 2024, to allow the replacement card to arrive.

On June 4, 2024, ****************** contacted our **************** team to advise us that the replacement card had still not been received. Case CS13168586 was created, and the card was replaced a second time, with a refund being declined due to ****************** receiving the card as a gift and therefore did not have proof of purchase for the card.Should ****************** continue to encounter roadblocks with receiving the gift card, we would recommend that she request the funds to be sent to her via physical check rather than have the card replaced again. We sincerely apologize for any inconvenience ****************** may have experienced.

With this, we consider the matter resolved. Please, do not hesitate to reach out to us with any further questions.

Best Regards,

Regulatory Complaint Team
Blackhawk Network
**************
www.BlackhawkNetwork.com
Initial Complaint
Date:06/03/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I won a dispute with one of their cards of unauthorize activity but with the new card that they voluntarily sent it cannot be activated via online/telephone.
Business Response
Date: 06/07/2024
June 7, 2024

Better Business Bureau
Complaint Case: ********

RE: #********,B M

Dear **,

On June 3, 2024, Blackhawk Networks (Blackhawk) received a complaint from B M regarding roadblocks with activating a replacement card.

We are unable to contact Mx. M to obtain information due to *************************** not being a valid email address, nor can we locate their information based upon what has been provided. We invite Mx. M. to contact our Dispute Team directly regarding their replacement card by responding to the last email they received from us so a representative *** provide any insight that *** be available. We sincerely apologize for any Mx. M *** have experienced.

With this, we consider the matter resolved. Please, reach out to us with any further questions.

Best Regards,

Regulatory Complaint Team
Blackhawk Network
**************
www.BlackhawkNetwork.com
Initial Complaint
Date:06/01/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Myprepaidcenter.com **** gift card expired with funds remaining. There is no human, website, or Blackhawk option to resolve the issue and get a card reissued. I will file in small claims court within 10 business days if this is not resolved. Thanks
Business Response
Date: 06/17/2024
June 17, 2024

Better Business Bureau
Complaint Case: ********

RE: Complaint #********, ***********************

Dear Ty,

On June 1, 2024, Blackhawk Networks (Blackhawk) received a complaint *********************** regarding a virtual **** rewards card that had expired with funds remaining.

While federal law does specify that funds from gift cards cannot expire, promotional, loyalty, or rewards gift cards such as this one are exempt from this restriction. The program provider associated with this gift card set the expiration date as part of their contract terms with us to ensure the funds are used within a specific time period rather than being held onto indefinitely. The Terms and Conditions are available for ************** to review at any time at *********************************************, and we encourage and recommend that any cardholder review the Terms and Conditions associated with any gift card, rewards card, promotional card, or loyalty card to ensure they can utilize the funds associated with the card to the best of their ability within the strictures of the card network allowances. We sincerely apologize for any inconvenience ************** may have experienced.

With this, we consider the matter resolved. Please, do not hesitate to reach out to us with any further questions.

Best Regards,

Regulatory Complaint Team
Blackhawk Network
**************
www.BlackhawkNetwork.com
Initial Complaint
Date:05/31/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On May 5, I contacted the number on the back of my gift card to check the balance on my Mastercard $100 gift card and I was connected to BlackHawk. I was told that the card had been used and was invalid. I was asked for personal information (proof of residence, bank account numbers, receipts, pictures of the card, pictures of the packaging, etc) to open a case to find the history of the card so as to return the $100 back to my gift card. I was given 2 different case numbers- CS12956232 and CS13001375. I was told that I would be contacted within 24 hours and I was never contacted. I wrote to BlackHawk and they said every 10 days they would give me a follow up in regard to what is happening with the case. I have yet to hear from them. I have emailed and called multiple times to follow up on this case.This gift card is a gift that was given to me and I had not opened it/broken the seal until I called to check the balance. At that time, they told me that the card funds had all been used on the exact day that I called. Upon request, I can provide copies of all the email correspondence from BlackHawk.
Business Response
Date: 06/10/2024
June 10, 2024

Better Business Bureau
Complaint Case: ********

RE: Complaint #********, *******************************

Dear **,

On May 31, 2024, Blackhawk Networks (Blackhawk) received a complaint ******************************* regarding the response timeframe for a Dispute Case.

On May 21, 2024, Dispute Case DS0682071 was created to address a fraudulent transaction against a MasterCard gift card ending in 4779. An email was sent to ********************* requesting that the form be returned with confirmation that the disputed transactions are accurate, that the personal information on the form is correct, that the reason for the dispute is selected, and that the form is signed, either physically or electronically. The email also advised ******************** that a response was needed within ten (10) business days as well as options on how to submit the form by email and by fax. ******************** was also advised to allow thirty (30) to ninety (90) days from the date we receive the filled-out Dispute Form for our investigation with the merchant(s) in question to be completed, as well as an explanation why the investigation takes that long. The requested documentation was received the same day, minus the Dispute Form.

Despite having not received all the required documentation, on June 6, 2024, Dispute Case DS0682071 was closed in ************************ favor as an exception to our dispute timeframe, with an email being sent to ******************** advising that a replacement card was being sent for security purposes with the disputed amount applied to it. We sincerely apologize for any inconvenience ******************** may have experienced.

With this, we consider the matter resolved. Please, do not hesitate to reach out to us with any further questions.

Best Regards,

Regulatory Complaint Team
Blackhawk Network
**************
www.BlackhawkNetwork.com
Initial Complaint
Date:05/30/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Unable to deliver product as promised when stated it would be delivered
Business Response
Date: 06/13/2024
VIA BBB WEBSITE

June 13, 2024

Better Business Bureau
Complaint Case: 21782411

RE: ***********************

Dear *****,

On May 31, 2024, Blackhawk Networks (Blackhawk) received a complaint from *********************** regarding issues receiving their order.

On May 16, 2024, ******************** contacted our customer service team requesting to speak with a manager. Case CS13039142 was opened. ******************** stated he was upset because the card he requested had not arrived. Our team requested that ******************** reply to our email with a screenshot of the error he was having. On May 17, 2024, we received a screenshot from ********************. On May 24, 2024, reached out to ******************* to confirm if he had received his order. That same day he confirmed he had received the card. On May 26, 2024, with this we considered the matter resolved and closed the case. Later that day ******************** reopened the case stating it wasnt resolved as he felt this took too long for everything to be resolved.Our team re-stated the card was successfully delivered and asked if there was anything we could help with.
On May 30, 2024, our team sent the following message to ********************: First and foremost, we would like to extend our sincerest apologies for the inconvenience you experienced. We are aware of the history of your issue and deeply regret any frustration it may have caused.
A few days ago, we sent you an email to confirm whether your issue had been resolved, specifically regarding the missing card from Swagbucks. You kindly responded, confirming that you had indeed received the card.
Given this confirmation, we have marked your case as resolved since it addressed the original reason for your complaint. However, we want to ensure your complete satisfaction. Is there anything else we can assist you with aside from this matter?
Thank you for your understanding and patience. We greatly value your business and are here to help with any further concerns you might have.
Later that day ******************** stated the issue still wasnt resolved however failed to provide any additional issue we could assist with as his card was already replaced. On May 31, 2024, we reached out once again to confirm that the card had been received. Later that day ******************** requested his other card but provided little to no information.

On June 1, 2024, ******************** stated that he could not add the card to his apple wallet and the supervisor lied. On June 2, 2024, ******************** contacted our team requesting a supervisor. On June 3, 2024, our team reached out to ******************** who stated he wanted no further contact from us. On June 6,2024, wanted a supervisor again. On June 9, 2024, we informed ******************** that he was already provided with his card and that this case has been resolved. If he has a different issue to please reach out for assistance. With this, we consider the matter resolved. Please, do not hesitate to reach out to us with any further questions.

Best Regards,

Regulatory Complaint Team
Blackhawk Network
Regulatory Complaint Specialist
**************
www.BlackhawkNetwork.com
Customer Answer
Date: 06/14/2024

Complaint: 21782411

I am rejecting this response because: the issue wasnt resolved because the delivery time grame(over 10 days)issue was out side of stated delivery and happened a second time(I had vendor refund card) and was not able to add to apple wallet and lied to about it(saying apple is the issue which is absurd because Im able to add other cards no problem)

their customer at the initial point my of contact is inconsistent and usually horrible and poorly trained(got told 1 time I could only use prepaid mastercard at target) supervisors are decent. And it takes an hour or more to get a manager at anytime of day(working hours included)
the Consistent issues and inability to fix them are absurd. For example not getta card in the agreed upon delivery time than stating it can be sent but will be in another 3-5 days(totaling ***** days)

Sincerely,

***************************
Initial Complaint
Date:05/30/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hi I received an email about a ******** Location Settlement Prepaid Mastercard being ready ($*****)I claimed it via the website ************************************* So now I have the eCard and have the card number, expire date, and CVV.It says I can add to wallet. So I tried that on my iPhone and it said to contact the issuer. I tried adding to my Walmart.com wallet and it said we are unable to save this card.So I called your people at ************ I was on hold for a long time even though it said wait time average is 3 mins then later it said 1 minute. I know the call center operations business what checks do you have in place for call avoidance because every couple of minutes I hear a DTMF touch button tone. Someone is getting the call to take it but does not. I think they put me back on hold/in queue.Eventually after ~20 minutes I hear dead air, and then I hear metal work. Someone is working with a grinder of all things. I hear it stop/start and Im no longer on hold but hearing their work.Its now 33 minutes so Ill disconnect.1) Please can you make my card work 2) You might review my call from the number I gave to contact me in this BBB complaint I will enter that I paid you $***** but obviously someone else paid you that (or more)Honestly you probably owe me ***** plus $20 for my wasted time and something for my consulting on Call Avoidance!Thanks ****
Business Response
Date: 06/06/2024
June 6, 2024

Better Business Bureau
Complaint Case: ********

RE: Complaint #********, *****************

Dear **,

On May 30, 2024, Blackhawk Networks (Blackhawk) received a complaint from [***************** regarding roadblocks with saving a ******** settlement disbursement card to Apple Wallet.

Our records show that the card has been temporarily blocked for the protection of the funds associated with the card itself. To have the block removed, please contact our **************** team directly by utilizing the phone number listed in the email you received with the virtual gift card so we may establish ownership of the card itself. We sincerely apologize for any inconvenience Mr. ******** may have experienced.

With this, we consider the matter resolved. Please, do not hesitate to reach out to us with any further questions.

Best Regards,

Regulatory Complaint Team
Blackhawk Network
**************
www.BlackhawkNetwork.com
Customer Answer
Date: 06/06/2024

Complaint: 21779063

I am rejecting this response. Please ask the business to reply again because:
1) I have looked at the email I received advising that I had a payment to claim, and I looked specifically for what they suggest I find: the phone number listed in the email received with the virtual gift card. There is no phone number provided in the email.
2) As stated in the complaint, I did call a number given by the prepaid center, but there was no support there. First the call was being put back into queue or on hold, and eventually when answered, the person said nothing and I was hearing metal work sounds (like a grinder)
What number should I be calling and will there be a human to handle the call and sort this out?
I attach a screenshot of the email I received on 5/25, and I have obfuscated the claim/reward code where it appeared in the email.
Thank you very much.
Sincerely,

*****************
Business Response
Date: 06/07/2024
June 7, 2024

Better Business Bureau
Complaint Case: ********

RE: Complaint #********, *****************

Dear **,

On June 7, 2024, Blackhawk Networks (Blackhawk) received a rejection to our response concerning a complaint from ***************** regarding roadblocks with saving a ******** settlement disbursement card to Apple Wallet.

The phone number Mr. ******** may use to contact our **************** Team is **************. Mr. ******** may also visit the website ************************************* for additional contact options. We sincerely apologize for any inconvenience Mr.******** may have experienced.

With this, we consider the matter resolved. Please, do not hesitate to reach out to us with any further questions.

Best Regards,

Regulatory Complaint Team
Blackhawk Network
**************
www.BlackhawkNetwork.com
Customer Answer
Date: 06/07/2024

Complaint: 21779063

I am rejecting this response because:
As soon as I read your reply I called the number you gave me, **************. It was 4:08pm on 6/7/2024.
It said there was a 30 minute wait time due to unusually high volumes of calls but I stayed on the phone waiting.
I waited 37 minutes and gave up when the recorded voice said that the wait time was now 25 minutes.
Can you provide an alternative contact? Or send me a check? Or pay into my account? Or some other solution that means I get the money ******** has paid as a settlement?
This process has cost me at least 1 hour of my life so far. Is there any other way to access and spend the money awarded to me?
Sincerely,

*****************
Business Response
Date: 06/10/2024
June 10, 2024

Better Business Bureau
Complaint Case: ********

RE: Complaint #********, *****************

Dear **,

On June 7, 2024, Blackhawk Networks (Blackhawk) received a second rejection to our response concerning a complaint from ***************** regarding roadblocks with saving a ******** settlement disbursement card to Apple Wallet.

Because of the nature of the block on the account as well as contract stipulations set by the program provider, we must receive certain documentation for the funds on the card to be unblocked and available for use. Blackhawk cannot override this condition, as it is a part of the contract we have with the program provider specifically. We sincerely apologize for any inconvenience Mr. ******** may have experienced.

With this, we consider the matter resolved. Please, do not hesitate to reach out to us with any further questions.

Best Regards,

Regulatory Complaint Team
Blackhawk Network
**************
www.BlackhawkNetwork.com
Customer Answer
Date: 06/10/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and I found a way to request the card balance be sent to my bank via Zelle. What a complicated process!

Sincerely,

*****************
Initial Complaint
Date:05/29/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello,I purchased two mastercard gift cards (both purchase amount are $500) at a grocery store on 05/16 but found one card starts with 5113 3208 ends in 9723 only has $0.88 balance left. I went ahead to check the transactions and found the following unauthorized transaction was made on 05/19:Transaction Details Authorized amount: -$499.12 Retailer name: ****.COM Purchase Date: 05/19/2024 Retailer city: *********** Settlement amount: $499.12 Retailer zip code:I called the customer service right way and the automatic system let me enter the zip code. But what I entered was not matched their records and the call was disconnected. So I'd like to dispute here.
Business Response
Date: 06/06/2024
June 6, 2024

Better Business Bureau
Complaint Case: ********

RE: Complaint #********, ***************

Dear **,

On May 29, 2024, Blackhawk Networks (Blackhawk) received a complaint from *************** regarding charges against a MasterCard gift card that are unauthorized.

Because the charge in question is within our sixty (60) day timeframe for a dispute to be made, we invite Mx.Wu to contact our Dispute team directly by email at ******************************************** or by phone at ************** so we may attempt to recover the funds from the merchant associated with the charge by opening an investigation on their behalf. We sincerely apologize for any inconvenience Mx.** may have experienced.

With this, we consider the matter resolved. Please, do not hesitate to reach out to us with any further questions.

Best Regards,

Regulatory Complaint Team
Blackhawk Network
**************
www.BlackhawkNetwork.com
Initial Complaint
Date:05/29/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have a list of prepaid mastercards. I am unable to access them through my email at the website. The website is not working correctly.
Business Response
Date: 06/10/2024
June 10, 2024

Better Business Bureau
Complaint Case: ********

RE: Complaint #********, *********************************

Dear **,

On May 29, 2024, Blackhawk Networks (Blackhawk) received a complaint from ********************************* regarding roadblocks with accessing multiple cards via their MyPrepaidCenter account.

On May 23, 2024, we received a phone call from ********************, requesting the balance for multiple gift cards.Case CS13089774 was created, and an email was sent to ****************** to request clarification, with questions such as whether or not she tried to access the site via a search engine, if she noticed an error message when trying to activate her card, if the site was slow to respond when she attempted to use it, if she was using a VPN, the browser she was using when trying to access the site, and asking her to retry activating a card and sending a screenshot of the error message she received when doing so. We sent a follow-up email on May 26, 2024, with Case CS13089774 being closed on May 31, 2024, due to no response from ********************.

We are determined to work with ******************** to address the matter on her behalf. To that end, we recommend that she contact our **************** team directly by phone or by responding to any of the emails that were sent to ****************** with the information requested so our **************** team *** provide any insight that *** be available.We sincerely apologize for any inconvenience ******************** *** have experienced.

With this, we consider the matter resolved. Please, do not hesitate to reach out to us with any further questions.

Best Regards,

Regulatory Complaint Team
Blackhawk Network
**************
www.BlackhawkNetwork.com
Initial Complaint
Date:05/28/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received a **** Gift Card for $225 through MyPrepaidCenter.com. I used it to make a $200 purchase on coopersmithcc.net. I ended up getting a refund of $170 on that purchase. At first when I checked MyPrepaidCenter I saw the $170 refund "pending" on the card. But now, a couple days later, instead of the refund there is now a charge of $170 to the card and it says "Expired Hold". Now the card charges total $-388.71 when in fact there should be a positive balance of $176.28 due to the $170 refund plus the current balance of $6.28. And no, it is not an issue on the part of the website who issued me the refund (coopersmithcc.net). I have proof and receipts of the refund from them and they have confirmed with me that it did go through on their side. MyPrepaidCenter owes me $170 but has instead charged me for it and it's unacceptable.
Business Response
Date: 06/13/2024
VIA BBB WEBSITE

June 13, 2024

Better Business Bureau
Complaint Case: 21769827

RE: *************************

Dear *****,

On May 29, 2024, Blackhawk Networks (Blackhawk) received a complaint from ************************* regarding an expired hold on her **** Gift card ending in 9690.

The **** gift card ending in 9690 was activated on May 16, 2024,with a balance of $225.00. On May 20, 2024, there was a purchase made for $200.00. On May 23, 2024, there was a purchase made for $13.77. On May 24,2024, a purchase of $4.96 was made. On May 26, 2024, there was a merchant return of $0.01. On May 27, there was a return of $170.00. An expired hold was placed on the $170.00 on May 28, 2024. While the amount was confirmed with the merchant.

On May 29, 2024, $170.00 was credited back to the card. The Current balance of this card is $176.28. We sincerely apologize for any inconvenience ********************* may have experienced.

With this, we consider the matter resolved. Please, do not hesitate to reach out to us with any further questions.

Best Regards,

Regulatory Complaint Team
Blackhawk Network
Regulatory Complaint Specialist
****, NV 89521
www.BlackhawkNetwork.com
Customer Answer
Date: 06/13/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
Date:05/28/2024
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
********************************************** this is a fake site I think and it shows up in the searches of ****** they are stealing people's money. I know people are supposed to use the number on the back of the card but I wanted to report the site. The real site doesn't show up when search. Some people will accidentally click on that site.
Business Response
Date: 06/12/2024
June 12, 2024

Better Business Bureau
Complaint Case: ********

RE: Complaint #********, So R

Dear **,

On May 28, 2024, Blackhawk Networks (Blackhawk) received a complaint from So R regarding the website ************************************************* being a viable website despite showing in search results.

The site in question should redirect you to the GiftCardMall website directly; we have reached out to our ****** Business team to research how searches are redirected to attempt to remove the defective link from search results and appreciate Mx. R bringing this matter to our attention. We sincerely apologize for any inconvenience Mx.R may have experienced.

With this, we consider the matter resolved. Please, do not hesitate to reach out to us with any further questions.

Best Regards,

Regulatory Complaint Team
Blackhawk Network
**************
www.BlackhawkNetwork.com

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Blackhawk Network Holdings, Inc. is BBB Accredited.