Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/22/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The following is accurate to the best of my knowledge. I have been charged by Spokeo ****** for the past eight months (since Jan 17), which has just come to my attention. Past the expected charge of ***** on Jan 9, 2022, I received the following charges:
  ****** on Jan 17, 2022. ****** on Feb 17, 2022. ****** on Mar 17, 2022. ****** on Apr 17, 2022. ****** on Jun 17, 2022. ****** on Jul 17, 2022. ****** on Aug 17, 2022. I show no email records of receipts (including the Spam folder) for these recurring charges of ******* To my knowledge, I have not used their service (naturally, since I wasn't aware that I was being charged) since the trial expiry. I contacted the company at XXX-XXX-XXXX, and ******* (employee ID ****** told me the maximum refund they would offer me is ****** My credit card shows a pending refund today (Aug 22, 2022) for ****** I have not been refunded the remaining ******* of unexpected charges. I would like to be refunded the remaining ********
  
  The email I used to sign up for the ***** trial is *******************************

  Business Response

  Date: 09/22/2022

  Business Response /* (1000, 5, 2022/09/13) */
  Dear****************
  
  I received your complaint to the Better Business Bureau page for Spokeo, on September 12, 2022 regarding our service and charges made to your account, and I am happy to assist in resolving this matter.
  
  Please allow me to explain the charges associated with services selected to your account. Since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date. I apologize if this was unclear.
  
  I can confirm that this subscription has already been disabled back on August 22, 2022. This discontinues all future charges for Spokeo.
  
  Upon reviewing your account, I can confirm that a refund in the amount of $9.98 was processed back also on August 22, 2022.
  
  As a courtesy, I have gone ahead and approved an electronic refund of $189.62 today, September 13, 2022. Please allow up to 7 - 10 business days from this date to see this refund returned to your payment method on file.
  
  The previous amount of $9.98 that was refunded and processed back on August 22, 2022, and this refund of $189.62 processed today, September 13, 2022, represent the full refund of all the charges of $24.95 made to your account after the initial charge of $0.95. An automated Spokeo email confirming these changes was sent to the email address on file for your records. If you did not receive that email, please save this message for your records.
  
  I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
  
  Thanks
  -Spokeo Customer Care
  
  
  Consumer Response /* (2000, 7, 2022/09/19) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  The refund came through.

• Initial Complaint

  Date:08/22/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Spokeo.com has 2 public profiles for me (***********), they are public and misrepresenting information about me. I am requesting BBB to resolve my request to have Spokeo remove these public profiles listed down below.
  
  I have asked them multiple times to remove the profiles and they will not respond to me. I have gone through the "Opt-Out Form", the error response I receive is the links do not exist. However, there are 3 links provided here:
  ******************************************************************************************************************************************************************************************
  Please have Spokeo remove all public profiles for ***********.
  
  Thank you
  

  Business Response

  Date: 09/19/2022

  Business Response /* (1000, 5, 2022/09/01) */
  Dear **** ******:
  
  I received your complaint to the Better Business Bureau page for Spokeo on August 31, 2022 regarding the removal of your information from appearing on our site, Spokeo.com, and I am happy to assist in resolving this matter.
  
  Spokeo collects publicly available information from a variety of public sources, including phone books, social networks, marketing surveys, real estate listings, business websites, and other public sources (collectively "Public Information"). The listings on Spokeo.com contain only Public Information. Personal information, on the other hand, such as information that users provide to Spokeo about themselves or information about their use of Spokeo, is not included in the Public Information that is made available through the Spokeo.com people search.
  
  Spokeo regards your inquiry as a request to have your Public Information removed from public listings available on Spokeo.com. As such, Spokeo has suppressed from public display on Spokeo.com the Public Information it believes to be associated with you (based on the information you provided about yourself in your inquiry).
  
  Spokeo's database contains billions of public records, and Spokeo is constantly receiving new or updated records. When Spokeo receives new or updated records, Spokeo will endeavor to link those new or updated records to your privacy preference. However, should you in the future find another listing containing Public Information about you on Spokeo.com, please contact our privacy team directly at [email protected] so that we can ensure the new Public Information is suppressed from public display.
  
  I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
  
  Thanks!
  - Spokeo Customer Care

• Initial Complaint

  Date:08/20/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've come to notice that my old ******** profile picture photo is being used without my consent when the search results came up for my email address.
  

  Business Response

  Date: 10/28/2022

  Business Response /* (1000, 5, 2022/09/12) */
  Dear ************:
  
  I received your complaint to the ********************** page for Spokeo on September 9, 2022 regarding the removal of your information from appearing on our site, Spokeo****, and I am happy to assist in resolving this matter.
  
  Spokeo collects publicly available information from a variety of public sources, including phone books, social networks, marketing surveys, real estate listings, business websites, and other public sources (collectively "Public Information"). The listings on Spokeo.com contain only Public Information. Personal information, on the other hand, such as information that users provide to Spokeo about themselves or information about their use of Spokeo, is not included in the Public Information that is made available through the Spokeo.com people search.
  
  Spokeo regards your inquiry as a request to have your Public Information removed from public listings available o************* As such, Spokeo has suppressed from public display ************* the Public Information it believes to be associated with you (based on the information you provided about yourself in your inquiry).
  
  Spokeo's database contains billions of public records, and Spokeo is constantly receiving new or updated records. When Spokeo receives new or updated records, Spokeo will endeavor to link those new or updated records to your privacy preference. However, should you in the future find another listing containing Public Information about you *************, please contact our privacy team directly at******************* so that we can ensure the new Public Information is suppressed from public display.
  
  I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, ***************************** where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
  
  Thanks!
  - Spokeo Customer Care
  
  
  Consumer Response /* (3000, 7, 2022/09/20) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  After performing a self-search using my name, my name, city of residence and next of kin information is online. I did not give consent to have my information published online; and I do not give consent to have it up on your website.
  
  Remove my information from public display as I have never provided consent to have it collected or displayed.
  
  ***************************************************
  
  
  Business Response /* (4000, 9, 2022/09/26) */
  Dear ************:
  
  Thank you for your reply.
  
  Please note that only directory listings were removed from Spokeo that match the information provided in your complaint to the ***, chiefly that related to your email address, phone, and address.
  
  Regarding the Spokeo URL of ******************************************** please note that this page displays all the individuals that share the name of "************" in the United States. At this time there are no listings in the state ***************. If there are any other listings you would like removed, please provide me with either specific Spokeo URL and/or the full name and address and I would be more than happy to assist you with their removal from the ********** web site.
  
  I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, ***************************** where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
  
  Thanks
  -Spokeo Customer Care
  
  
  Consumer Response /* (4200, 11, 2022/10/05) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  My information is still on Spokeo; I have two additional email addresses under my name that I request to be removed:
  
  ******************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************
  
  I find it highly unethical that you are collecting, posting and selling my information without my consent.
  
  
  Consumer Response /* (-5, 12, 2022/10/05) */
  ***Document Attached***
  I did not upload both screen shots in my last response, both are uploaded here.
  
  
  Business Response /* (4000, 14, 2022/10/12) */
  Dear Requester,
  
  Thank you for your reply.
  
  I was able to successfully remove the information provided:
  ************************************************
  
  
  Please allow 24-72 hours from October 12, 2022 to see this reflected on the ********** web site. Thank you for your patience.
  
  You are more than welcome to contact our Customer Care team through our contact page, ***************************** where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
  
  Thanks!
  - Spokeo Customer Care

• Initial Complaint

  Date:08/17/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used Spokeo to do a reverse phone lookup. The initial charge for the report was only $.95 cents!! I haven't used the service since then in over a year and I got an app that shows me recurring charges and this came up showing I have been billed $24.95 since July 2021. This totals $324.35 that I have paid over the year for a service I do not use and haven't used.
  

  Business Response

  Date: 09/19/2022

  Business Response /* (1000, 5, 2022/09/01) */
  Dear ***************:
  
  I received your complaint to the Better Business Bureau page for Spokeo, on August 31, 2022 regarding our service and charges made to your account, and I am happy to assist in resolving this matter.
  
  Please allow me to explain the charges associated with services selected to your account. Since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date. I apologize if this was unclear.
  
  I can confirm that this subscription has already been disabled back on July 7, 2022. This discontinues all future charges for Spokeo.
  
  Upon reviewing your account, I can confirm that a refund in the amount of $274.45 was processed back on August 17, 2022.
  
  As a courtesy, I have gone ahead and approved an additional refund of $49.90 to your account.
  
  Regarding the amount of $49.90, it appears that issuing a refund through our system was not successful, as the transaction has either passed its time frame to be refunded, or the card on file has expired. Nevertheless, we would be happy to arrange for a check to be sent to you.
  
  The information for your check refund has been submitted to the appropriate personnel. We ask that you allow up to four weeks for the check to be processed and delivered via standard mail.
  
  Check Information:
  
  Amount: $49.90
  User ID #: *********
  Name: ***************
  Address:***********************************************
  Please review the above information to ensure that it is correct. If there are any discrepancies, please respond to this message immediately with the correct information.
  
  The previous amount of $274.45 that was refunded and processed back on August 17, 2022, and this amount of $49.90 issued as a mailed check processed today, September 1, 2022, represent the full refund of $324.35 made to your account. An automated Spokeo email confirming these changes was sent to the email address on file for your records. If you did not receive that email, please save this message for your records.
  age for your records.
  
  I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, ***************************** where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
  
  Thanks
  -Spokeo Customer Care

• Initial Complaint

  Date:08/14/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company Spokeo unauthorizely charge my debit card ending in 0510 for the amount of 99.80 dollars. When I did a 1 time purchase with their company for 0.95 dollars, it didn't mention any subscription that I was unauthorizely signed up for. It had no mention of this on their order page. I also didn't get any email confirmation of the charges. For May, June, July, and August, I have been charged 24.95 dollars per month which add up to 99.80 dollars. They are refusing to provide a refund for this amount. Spokeo did not have my authorization to charge put me into the monthly subscription and charge me for it.
  

  Business Response

  Date: 09/19/2022

  Business Response /* (1000, 5, 2022/09/01) */
  Dear ********:
  
  I received your complaint to the Better Business Bureau page for Spokeo, on August 31, 2022 regarding our service and charges made to your account, and I am happy to assist in resolving this matter.
  
  Please allow me to explain the charges associated with services selected to your account. Since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date. I apologize if this was unclear.
  
  I can confirm that this subscription has already been disabled back on August 14, 2022. This discontinues all future charges for Spokeo.
  
  Upon reviewing your account, I can confirm that a refund in the amount of $74.85 (comprising of the two amounts of $44.91 and $29.94) was processed back also on August 14, 2022.
  
  As a courtesy, I have gone ahead and approved an electronic refund of $24.95 today, September 1, 2022. Please allow up to 7 - 10 business days from this date to see this refund returned to your payment method on file.
  
  The previous amount of $74.85 that was refunded and processed back on August 14, 2022, and this refund of $24.95 processed today, September 1, 2022, represent the combined refund of $99.80 as requested to your account. An automated Spokeo email confirming these changes was sent to the email address on file for your records. If you did not receive that email, please save this message for your records.
  
  I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, ***************************** where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
  
  Thanks
  -Spokeo Customer Care

• Initial Complaint

  Date:08/13/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  (Like many other users) I paid $ 0.95 for a single, one time search on Spokeo, and there was no mention of a membership or any other cost. A week later my PayPal/bank account was charged $ 24.95 for a membership without my consent. I would like a refund, please. I would also like these deceptive practices to stop. For everyone complaining here there may be dozens (hundreds?) of others who simply accept the $24.95 recurring charges, making this company a fortune. This is deceptive and wrong and the BBB should see that it stops.
  

  Business Response

  Date: 09/19/2022

  Business Response /* (1000, 5, 2022/09/01) */
  Dear *******:
  
  I received your complaint to the Better Business Bureau page for Spokeo, on August 31, 2022 regarding our service and charges made on your account, and I am happy to assist in resolving this matter.
  
  Please allow me to explain the charges associated with services selected to your account. Since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date. I can confirm that this subscription has already been disabled back on August 6, 2022. This discontinues all future charges for Spokeo.
  
  As a courtesy, I have gone ahead and approved an electronic refund of $24.95 today, September 1, 2022. Please allow up to 7 - 10 business days from this date to see these refunds returned to your payment method on file. An automated Spokeo email confirming these changes was sent to the email address on file for your records. If you did not receive that email, please save this message for your records.
  
  I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
  
  Thanks
  -Spokeo Customer Care

• Initial Complaint

  Date:08/13/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used spokeo and spent 0.95¢ For completely useless information on a person I was looking into. I ended up finding the person on my own and just today got charged 24 dollars for something I didnt even agree to. I didn't receive an email, text, or phone call letting me know that my card would be charged or that a so called subscription I didn't even agree to was due for payment. I am extremely dissatisfied with your website and angered at the fact that I wasn't told in advance about any sort of payment being made. I want to request a 100% refund as soon as possible and also make sure that I am never charged again for this website that was completely unsatisfactory.
  
  I don't recommend this website to anybody who wants information.
  

  Business Response

  Date: 09/19/2022

  Business Response /* (1000, 5, 2022/09/01) */
  Dear ***********:
  
  I received your complaint to the ********************** page for Spokeo, dated August 31, 2022 regarding our service and charges made on your account, and I am happy to assist in resolving this matter.
  
  Please allow me to explain the charges associated with services selected to your account. Since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date. I apologize if this was unclear.
  
  I can confirm that this subscription has already been disabled back on August 13, 2022. This discontinues all future charges for Spokeo.
  
  Upon reviewing your account, I see that this matter has already been handled with a Spokeo Customer Care representative and your refund request was fully addressed on August 13, 2022. An automated Spokeo email confirming this change was sent to the email address on file for your records. If you did not receive that email, please save this one for your records.
  
  I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page,****************************** where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
  
  Thanks
  -Spokeo Customer Care

• Initial Complaint

  Date:08/12/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used Spokeo for a .95 Transaction. That is how they scam you. As soon as you order the cheap option, the next month they bill you 24.99 to belong to their service. When I called to say I didn't authorize that charge, they indicated it's too late for me to get a refund. I believe the way Spokeo obtains signed customers is misleading and false advertising. They should say that the .95 report really costs $24.99 . Then the real cost of this service is disclosed. I don't think their business model for signing up customers is ethical.
  

  Business Response

  Date: 08/24/2022

  Business Response /* (1000, 5, 2022/08/17) */
  Dear************:
  
  I received your complaint to the Better Business Bureau page for Spokeo, on August 16, 2022 regarding our service and charges made on your account, and I am happy to assist in resolving this matter.
  
  Please allow me to explain the charges associated with services selected to your account. Since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date. I can confirm that this subscription has already been disabled back on August 12, 2022. This discontinues all future charges for Spokeo.
  
  As a courtesy, I have gone ahead and approved an electronic refund of $24.95 today, August 17, 2022. Please allow up to 7 - 10 business days from this date to see this refund returned to your payment method on file. An automated Spokeo email confirming these changes was sent to the email address on file for your records. If you did not receive that email, please save this message for your records.
  
  I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, ***************************** where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
  
  Thanks
  -Spokeo Customer Care
  
  
  Consumer Response /* (2000, 7, 2022/08/23) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  Refunding my money is acceptable. Thank you

• Initial Complaint

  Date:08/11/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In reviewing my bank acct I noticed a recurring charge for $24.95 for a company I never heard of. They had been charging me for 18 MONTHS for a total of $424.15. I called the number, and explained I never heard of the service, didn't sign up for it, and didn't recognize the name they stated the ONE AND ONLY search was for. While everyone was nice and helpful, after many back and forth conversations, they informed me the policy was only to refund 12 months even though I basically informed them it seemed fraudulent. So I am still out $125 for a service I never used or signed up for. Extremely frustrating.
  

  Business Response

  Date: 09/06/2022

  Business Response /* (1000, 5, 2022/08/17) */
  Dear***************:
  
  I received your complaint to the Better Business Bureau page for Spokeo, on August 16, 2022 regarding our service and charges made to your account, and I am happy to assist in resolving this matter.
  
  Please allow me to explain the charges associated with the services selected to your account. Since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date. I apologize if this was unclear.
  
  Concerning Account #********** I can see that a Spokeo NEPA 100 - 1 Month with 7 Day Free Trial plan was selected back on September 23, 2020 for $0.95. And since this subscription was not disabled, it renewed on October 1, 2020 for $24.95, and renewed at this price on a monthly basis until it was disabled. You were charged a total of twenty-three(23) charges of $24.95. I can confirm that this subscription has been disabled back on August 11, 2022. This discontinues all future charges for Spokeo.
  
  Upon reviewing your account, I can confirm that twelve (12) charges of $24.95 were refunded and processed back on August 11, 2022.
  
  As a courtesy, I have gone ahead and approved an additional refund of the remaining eleven (11) charges of $24.95 in your account.
  
  Regarding the remaining eleven (11) charges of $24.95, it appears that issuing a refund through our system was not successful, as the transaction has either passed its time frame to be refunded, or the card on file has expired. Nevertheless, we would be happy to arrange for a check to be sent to you.
  
  The information for your check refund has been submitted to the appropriate personnel. We ask that you allow up to four weeks for the check to be processed and delivered via standard mail.
  
  Check Information:
  
  Amount: $274.45
  User ID #: *********
  Name:***************
  Address: ***************************************************
  
  Please review the above information to ensure that it is correct. If there are any discrepancies, please respond to this message immediately with the correct information.
  
  The previous twelve (12) charges of $24.95 that were refunded and processed back on August 11, 2022, and the eleven (11) refunds of $24.95 issued as a mailed check processed today, August 17, 2022, represent the full refund of all the $24.95 charges made to your account after the initial purchase of $0.95. An automated Spokeo email confirming these changes was sent to the email address on file for your records. If you did not receive that email, please save this message for your records.
  
  An automated Spokeo email confirming this change was sent to the email address on file. If you did not receive this email, please save this message for your records.
  
  I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, ***************************** where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
  
  Thanks
  -Spokeo Customer Care

• Initial Complaint

  Date:08/11/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had already made several complaints regarding Whitepages. It seems that Whitepages have sold my information to Spokeo Inc. I called them last month to complain about my information on their website, YET, I can still find my information on there! I'm sick and tired of these companies doing these shady business of exposing people's personal information and it seems like there isn't much laws to protect citizens. I have already asked them to remove my information off of their site and yet it is still there. Please help. Thanks
  

  Business Response

  Date: 11/21/2022

  Business Response /* (1000, 5, 2022/08/17) */
  Dear **** *****:
  
  I received your complaint to the Better Business Bureau page for Spokeo on August 16, 2022 regarding the removal of your information from appearing on our site, Spokeo.com, and I am happy to assist in resolving this matter.
  
  Spokeo collects publicly available information from a variety of public sources, including phone books, social networks, marketing surveys, real estate listings, business websites, and other public sources (collectively "Public Information"). The listings on Spokeo.com contain only Public Information. Personal information, on the other hand, such as information that users provide to Spokeo about themselves or information about their use of Spokeo, is not included in the Public Information that is made available through the Spokeo.com people search.
  
  Spokeo regards your inquiry as a request to have your Public Information removed from public listings available on Spokeo.com. As such, Spokeo has suppressed from public display on Spokeo.com the Public Information it believes to be associated with you (based on the information you provided about yourself in your inquiry).
  
  Spokeo's database contains billions of public records, and Spokeo is constantly receiving new or updated records. When Spokeo receives new or updated records, Spokeo will endeavor to link those new or updated records to your privacy preference. However, should you in the future find another listing containing Public Information about you on Spokeo.com, please contact our privacy team directly at [email protected] so that we can ensure the new Public Information is suppressed from public display.
  
  I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
  
  Thanks!
  - Spokeo Customer Care
  
  
  Consumer Response /* (3000, 7, 2022/08/30) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  I do not put my full name or anyone I may/may not be related to on my social media. My social media is private and I do not provide sufficient information for someone to collect and use against me. This is dirty business you are doing. Also, why should you create a profile about me on information that I've provided a water company or such? The company logic doesn't make sense. Phone books are non-existent except for Whitepages in which I've had a problem with them and have told me yo remove me from their database.I just want an answer as to why you think it is okay to make a "public" profile about someone and post it on the web knowing how dangerous the web could be today. I only filed a complaint because I DID reach out and told my concerns and it was disregarded. I don't think you are doing a service to anyone. Times have changed and I specifically try to keep my information private because of how cruel the world cam be. Please send a confirmation stating that my information has been removed and that it will no longer be on your site. I don't think your reply resolved anything.
  
  
  Business Response /* (4000, 9, 2022/09/06) */
  Dear **** *****:
  
  Thank you for your reply.
  
  As was stated in my previous response:
  
  Spokeo has removed from public display on Spokeo.com the Public Information it believes to be associated with you (based on the information you provided about yourself in your inquiry).
  
  Spokeo's database contains billions of public records, and Spokeo is constantly receiving new or updated records. When Spokeo receives new or updated records, Spokeo will endeavor to link those new or updated records to your privacy preference.
  
  However, should you in the future find another listing containing Public Information about you on Spokeo.com, please contact our privacy team directly at [email protected] so that we can ensure the new Public Information is suppressed from public display.
  
  I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
  
  Thanks!
  - Spokeo Customer Care
  
  
  Consumer Response /* (4200, 11, 2022/09/20) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  Please see file that I've attached. Why am I still finding my information if it has been removed? Is there a supervisor that I can speak with? I'm not getting anywhere with them telling the truth about removing my information!!!