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Business Profile

Network Computers

HP Incorporated

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for HP Incorporated's headquarters and its corporate-owned locations. To view all corporate locations, see

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HP Incorporated has 72 locations, listed below.

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    Customer Review Ratings

    1.09

    Average of 363 Customer Reviews

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    Review Details

    • ARNOLD K

      Date: 04/25/2024

      I have subscribed to HP instant ink for six months after purchasing a new HP printer. My black cartridge has been empty for weeks and I have received no email from HP that they would replace it. I have tried with HP Smart to work with them. They are impossible to reach by phone or to cancel my subscription on line. They keep charging me but do not send ink.

    • Paula M. K

      Date: 04/24/2024

      Don't let HP waste your ink.I had a problem with PDF files. When I printed them, the top had extra space and the bottom was cut off. I called HP customer service. While on the call, I told the agent I was concerned about how much ink I was wasting because she kept telling me to print different kinds of documents, including an email. After printing several pages, I realized that I could see in print preview which documents would print properly and which documents would not. She told me that she could send me more ink. Even so, I kept telling her with each printing that I could see what would print accurately and what wouldn't. She kept telling me to print.At the end, she said it was an Apple software problem. I repeated again that I had wasted a lot of ink.She talked to a supervisor. When I first expressed concern *************, she asked me if I was on the automatic shipping plan. I said no, I don't use that much ink. She came back from the supervisor discussion to say that I wasn't on the automatic shipping plan as I had claimed, so they couldn't ship me any replacement ink. I reminded her I had never said I was on the automatic shipping plan and hung up, said I would write a 1 star review, and hung up.When I received a survey for the call I gave the lowest **** for everything and said I would write a 1 star review. In the survey I said agents need better training.Don't let HP waste your ink. Refuse to print if you can see what the results will be in print preview. DO NOT BELIEVE any promise to ship replacement ink.

    • Susan M

      Date: 04/23/2024

      I bought an Envy Inspire 7995e Printer and its terrible .Theres a photo tray inside on top of the main tray and when printing it slides and stops the main tray from printing and it cannot be removed .The worst thing is HP has removed the software to print multiples photos on one page and you cannot reduce a photo when ************ .Every photo is a full page of ink .Its ridiculous and a way for HP to make you run out of ink much faster !!! Then when you complain they tell you to go find a third party app to fix this so now it would be 3 steps to print .Their service is the worst and no e mail is supplied . Dont ever buy their warranty as its useless . *** had this printer replaced and want a return and get my money back as none of them are any good .HP to clean up their act ! I will never buy anything HO again

    • Jason G

      Date: 04/20/2024

      I'm very disappointed in HP. They were once a great company but not anymore. They lie all the time. They said a new Victus computer would be better than my other one that was several years older. Their " instant ink " program is a huge lie it's anything but instant. Just the last 2 weeks they lied to me 4 times and screwed up mailing me my ink. I complain, and they won't work with me at all. So I have to wait yet another 10 days just to get my ' INSTANT INK ' in the mail. Not 'INSTANT ' at all. It's so bad I have to wait as long as 5 days to even get a tracking #.

    • Sandy L

      Date: 04/18/2024

      Do not buy HP printers They take you off the network administrator after your warranty runs out This forces you to pay to fix your printer or buy anothe **** A low down dirty trick Please pass this along to people I spent two days trying ot fix my printer but without the network administrator I couldn't

    • Desmond R

      Date: 04/17/2024

      The only reason that I am giving the HP Instant Ink program a star is to allow me to leave a review. So I'm coming to the end of the 9-month instant ink program and I decided to cancel it because I don't print enough to warrant paying for this program. The person that I spoke to said that when the program ends the ink that you have in your printer will stop working. What? I set the program up with HP on the phone and never was it said that "unless you pay monthly, the ink in your printer will stop working. This is dishonest business. I may or may not have still entered the program, but at the very least this should have been explained to me. I spoke to an employee and a manager today and they both said that someone should have informed me how the program works. I do not like dishonesty and I expect more from a business. Since this review, I have put my HP printer up for sale and I will never use their product again.

    • Carrie L

      Date: 04/16/2024

      I think HP is a joke get connected to a bunch of Arabs who just hang up on ya Ive already paid over $500 for a laptop as a college student who depends on it.. an I have to pay yet another $100 to actually use the computer itself BS I should not have to pay to use something that I paid to own!!! All I wanna do is my college work an I cant even type up my own essay because of this obnoxious uncalled for loop for the next guy to make off with more money then the next.. my computer is as big of a joke as *****************

    • Don F

      Date: 04/16/2024

      I have used ** printers for many years and for the most part very satisfied with their performance and customer service. Just upgraded my ***************************************** to the ** 9010e Pro "All-in-Plan". The ordering had a couple of hiccups with the delivery address, which needed correcting and took a couple of extra days. Unpacking was easy, instructions were pretty straightforward, and in a few minutes, I had both laptops printing. The only hitch was getting from Wifi-Direct to the Internet. I didn't realize that the salesperson set me up with a new account. I was using the same email as the 3830 and was unable to get an internet connection. Once I figured that out I had green checks all the way. Startup time is OK, printing is quiet and fast, and color is great. I signed up for the All-in-Plan just so I don't have to worry about running out of ink and have the option to update to a new printer every two years. Expensive - eh! I just like the totally hassle-free support. The printer was installed on a pair of 2-year-old ** 15t-dy200 laptops.

    • Ron G

      Date: 04/15/2024

      We had a battery issue (A106XL) which swelled to 2x its size within the computer, stripped either the s**** or the s**** post in one corner and was very hot upon removal from the computer. I have worked with lithium batteries for a while and understand that once swelling begins it is unsafe to continue use of the battery. I have replace the battery direct from HP for about $160 and now the computer case closes as it should, however, even though the warranty for this computer has expired...this battery was a hazzard waiting to happen.HP Support Agent has joined the conversation.Customer, 6:38 PM I have requested a refund for the battery I had to purchase from HP. I have photos of the computer prior to removing the battery to show the swelling and I have photos of the old and new battery side by side showing the swelling which took place. I have the old battery as it has been removed from the computer. This Request was presented to HP... says they won't reimburse for the battery as it is out of warranty.... The issue here is battery safety.......this battery was likely to cause a fire...and likely would have destroyed the computer and possibly a house fire... the battery obviously has an issue and is at fault

    • dermont s

      Date: 04/15/2024

      Bought a hp printer worked great until I connected to hp website then they locked me out put a security code on my printer and tried to charge me to unlock it

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